Service Tasmania
Service Tasmania is the Tasmanian Government's centralized service delivery portal, serving all Tasmanian residents and businesses through 27 physical service centres, the myServiceTas digital platform, and mobile apps, providing access to 12+ categories of state and federal government services including transport, vital records, health, and licensing.
- Company typePrivate
- Founded-
- HeadquartersHobart, Australia
- Headcount51–100
- GTM typeB2C
- OfferingServices
What Service Tasmania does
Service Tasmania is a Tasmanian Government service delivery portal, established in 1998 and operating under the Department of Premier and Cabinet with a headcount of approximately 53 employees. It provides a centralized, multi-channel access point for Tasmanian residents and businesses to access state and federal government services across 12+ categories including transport (driver licences, vehicle registration, boat licences), births/deaths/marriages, health, housing and property, justice, education, and government payments. The organization operates 27 physical service centre locations across Tasmania — including remote areas such as King Island and Flinders Island — supplemented by a phone contact centre, the myServiceTas digital portal, and native mobile applications on Apple iOS and Android with biometric authentication and push notifications.
The technology backbone is built on Microsoft cloud infrastructure with cybersecurity support, integrating with multiple payment processors (QValent, Westpac QuickWeb, BPAY, BPoint, PayWay), Australia Post service outlets, and government systems including Services Australia/Centrelink, myGov, MAST (Marine and Safety Tasmania), and 29+ Tasmanian local councils. The myServiceTas platform supports credit card, BPAY, Apple Pay, and Google Pay transactions, enabling 24/7 self-service for licence renewals, vehicle registrations, fire permits, and vulnerable people registrations. Google Translate integration and TIS National interpreter services provide multilingual accessibility.
As a government state entity, Service Tasmania does not operate on a commercial revenue model; funding flows through Tasmanian Government appropriations, and the organization collects transaction fees on behalf of other government agencies without retaining channel delivery charges. Its value proposition centers on consolidating fragmented government service delivery — eliminating the need for citizens to navigate multiple separate agencies — while ensuring geographic accessibility for Tasmania's regionally dispersed population.
Service Tasmania firmographics
Firmographics- Name
- Service Tasmania
- Legal name
- Service Tasmania (Tasmanian Government)
- Website
- https://service.tas.gov.au
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 51–100 employees
- Short description
- Service Tasmania is the Tasmanian Government's centralized service delivery portal, serving all Tasmanian residents and businesses through 27 physical service centres, the myServiceTas digital platform, and mobile apps, providing access to 12+ categories of state and federal government services including transport, vital records, health, and licensing.
- Ownership category
- akta.pro rank
Service Tasmania industry classification
Industry- Product category
- Government Service Delivery
- NAICS
- Business Service Centers (56143), All Other Business Support Services (561499)
- SIC
- Services-Miscellaneous Business Services (7380)
- akta.pro primary industry
- State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI)
Keywords
Where Service Tasmania is headquartered
LocationHeadquarters
- HQ city
- Hobart
- HQ country
- Australia
- HQ region
- Oceania
Offices27 records
Markets served
Service Tasmania business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Infrastructure, Operations, Technology or R&D, Marketing or Sales
Revenue model
- Transaction Fee Collection: Service Tasmania collects various government fees and payments on behalf of Tasmanian and Australian government agencies, including vehicle registrations, driver licences, fines, rates, utility bills, and various permits and certificates. Fees are collected through online portals, phone, and in-person at service centres.
- Government Service Delivery: Funded by the Tasmanian Government to provide centralized access to government services including births/deaths/marriages registration, health services, education services, transport services, housing and property services, and justice services.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Subscription | Multi-year contract | Standard driver licence renewal |
| Subscription | Multi-year contract | Concession driver licence renewal |
Go-to-market motion1 record
Distribution channels5 records
Marketing channels5 records
Service Tasmania product offering
Product offeringCore offering
Service Tasmania is a Tasmanian Government service delivery portal that provides centralized access to state and federal government services through 27 physical service centres, a digital platform (myServiceTas), and phone support. Services include driver licence and vehicle registration renewals, births/deaths/marriages registrations, health services, housing and property services, justice services, occupational licences, and government payment processing. The digital portal enables 24/7 self-service transactions while physical centres provide in-person document verification and identity services.
Product overview
Service Tasmania is a Tasmanian Government initiative providing a unified portal for accessing government services. The core offerings consist of myServiceTas (a digital account and mobile app available on Apple and Android platforms) and a network of 27 physical Service Centres across Tasmania. Together, these channels provide access to comprehensive government services including transport (driver licences, vehicle registration, boat licences), births/deaths/marriages records, health services, housing and property services, employment and business licensing, justice services, and various payment processing for fines, rates, and community grants. The digital platform enables 24/7 access to popular services like licence renewals and registration management, while physical centres provide in-person support with identity verification.
Differentiator
Problem solved
Functional benefit
Products and services
- myServiceTas Digital Portal and Mobile Application Digital government services portal and mobile application that allows Tasmanians to access and manage select government services online, including driver licence renewals, vehicle registration management, and fire permit applications. Available on Apple iOS and Android with biometric authentication and integrated payment processing.
- Service Tasmania Service Centres Network of 27 physical service centre locations across Tasmania providing in-person government services, document processing, identity verification, photo capture for licences, and cash/EFTPOS payment options.
- Transport Services Driver licences, vehicle registration renewals, boat licences, public transport passes, infringement notice payments, and transport-related concessions.
- Births, Relationships and Deaths Services Birth certificates, adoption records, marriage certificates, death certificates, change of name registration, and gender registration services.
- Health Services COVID-19 services, Medicare claims processing, hospital information, health care cards, organ donation registration, and health-related payments.
- Housing and Property Services Property purchases, land titles, rates payments, rental bonds, social housing applications, energy concessions, and building permits.
- Working in Tasmania Services Business licensing, occupational certificates, working with vulnerable people registration, employment information, and industry-specific licences.
- Justice and Legal Services Court services, firearms licences, Justice of the Peace finder, police checks, victim support, family violence assistance, and statutory declarations.
- Government Payments and Fines Online payment portal for infringement notices, court fines, land tax, council rates, vehicle registration, and various government invoices processed through QValent, Westpac QuickWeb, BPAY, BPoint, and PayWay.
- Community Grants Funding programs for community projects, events, sporting organizations, multicultural initiatives, and social cohesion programs.
Companies that use Service Tasmania
Customer profileSegments2 records
Ideal customer profiles2 records
Service Tasmania technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration9 records
Feature3 records
Service Tasmania partnerships and signals
Strategic signalPartnerships
Nine partnerships are on record, tiered core and supporting.
- Services Australia (Centrelink)coreService Tasmania acts as a Services Australia Agent and Access Point, providing federal government services including Centrelink transactions. This partnership integrates federal services with state services at Service Tasmania locations, enabling citizens to access both levels of government at a single location.
- Australia PostsupportingAustralia Post locations across Tasmania serve as payment and service outlets for government transactions including fine payments, extending the accessibility network beyond Service Tasmania's own service centres.
- MicrosoftcoreMicrosoft provides the cloud infrastructure and cybersecurity foundation for the myServiceTas digital platform. The platform is described as built on modern technology supported by Microsoft cyber security experts.
- ApplesupportingApple provides the iOS platform for the myServiceTas mobile application distributed through the Apple App Store, enabling iPhone and iPad users to access government services digitally.
- Google (Android)supportingGoogle provides the Android platform for the myServiceTas mobile application distributed through Google Play, enabling Android smartphone users to access government services digitally.
- Google TranslatesupportingGoogle Translate integration on the Service Tasmania website provides automated translation of website content into 50+ languages, supporting non-English speaking customers to access government services.
- TIS National (Translating and Interpreting Service)supportingPartnership with TIS National provides interpreter services (phone 131 450) for customers requiring language assistance, enabling multilingual support beyond automated translation.
- Marine and Safety Tasmania (MAST)coreIntegration with MAST systems through myServiceTas allows customers to access boat licence, vessel registration, and mooring details, and access the MAST customer portal using their myServiceTas login.
- Tasmanian Local CouncilssupportingPartnerships with 29+ Tasmanian local councils enable rate payments, dog registrations, and other council services to be processed through Service Tasmania channels, integrating local government services into the one-stop-shop.
Scale indicators1 record
Recent moves6 records
Expansion highlights5 records
Service Tasmania competitors and assessment
Company assessmentBroad incumbents
- Service Canada: Canadian federal government in-person and online service delivery network for employment, pensions, immigration and other citizen services. Operates a broader multi-channel service model comparable in philosophy to Service Tasmania.
- GOV.UK: United Kingdom government single domain for accessing all government services online, considered the global benchmark for unified government digital service delivery. Useful international reference for the trajectory of platforms like Service Tasmania's myServiceTas.
Direct peers
- Service SA: South Australian Government service delivery channel providing counter services, digital transactions, and customer support for state services. Comparable regional-state peer operating the same one-stop-shop model as Service Tasmania.
- Service NSW: NSW Government one-stop-shop for state and federal government services, operating a near-identical model of physical service centres plus a digital portal (MyServiceNSW). Directly comparable in mission, channels, and service breadth to Service Tasmania, with a larger scale and more mature digital platform.
- Service Victoria: Victorian Government state service delivery portal offering physical counters and a digital platform for licences, registrations, fines, and birth/death records. Closest functional peer to Service Tasmania in terms of multi-channel government service delivery architecture.
- Smart Service Queensland: Queensland Government agency providing phone, counter and digital government service delivery to Queenslanders. Closest function-for-function analogue to Service Tasmania in terms of integrated state service counter operations.
- Access Canberra: ACT Government service delivery portal offering integrated state and federal services through shopfronts and digital channels. Direct functional peer in the Australian state-government service delivery category.
- Service Queensland: Queensland Government's state service portal integrating licence, registration, justice, and health services through digital and physical channels. Direct Australian state-government peer with comparable service catalogue to Service Tasmania.
Others
- Services Australia (Centrelink): Australian federal government agency administering welfare payments and health services (Centrelink, Medicare). Operates as a federal-level partner and channel partner of Service Tasmania rather than a competitor; comparable as a government service delivery organization at scale.
- myGov: Australian federal government single sign-on portal linking citizens to Centrelink, Medicare, ATO, and other services. Adjacent platform whose scope overlaps with Service Tasmania's digital ambitions but operates federally rather than at state level.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat4 records
Key risks6 records
Key highlights6 records
Customer concentration
Service Tasmania social profiles
Digital presenceService Tasmania financial estimates
Financial estimateRevenue estimate
Valuation estimate
Service Tasmania leadership team
Management profileNumber of profiles
Service Tasmania funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Service Tasmania M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Service Tasmania
What does Service Tasmania do?
Service Tasmania is a Tasmanian Government service delivery portal that provides centralized access to state and federal government services through 27 physical service centres, a digital platform (myServiceTas), and phone support. Services include driver licence and vehicle registration renewals, births/deaths/marriages registrations, health services, housing and property services, justice services, occupational licences, and government payment processing. The digital portal enables 24/7 self-service transactions while physical centres provide in-person document verification and identity services.
Is Service Tasmania a public or private company?
Service Tasmania is a private company. It is classified as state government owned and is currently operating.
When was Service Tasmania founded?
Service Tasmania was founded in -1. It employs 51 to 100 people.
Where is Service Tasmania based?
Service Tasmania is headquartered in Hobart, Australia, in the Oceania region.
How does Service Tasmania make money?
Two revenue lines are on record. Transaction Fee Collection is the primary driver. The others are government Service Delivery.
Who are Service Tasmania's main competitors?
Broad incumbents on record are Service Canada and GOV.UK. Direct peers are Service SA, Service NSW, Service Victoria, Smart Service Queensland, Access Canberra and Service Queensland. Others are Services Australia (Centrelink) and myGov.
Does Service Tasmania have an API?
No public API is recorded for Service Tasmania.
What industry is Service Tasmania in?
Service Tasmania's product category is Government Service Delivery. Its primary akta.pro industry code is BPAIABAI, State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family). Its NAICS code is 56143 and its SIC code is 7380.