Services Australia
Services Australia is an Australian Government statutory agency delivering Medicare, Centrelink, and Child Support payments and services to individuals, health professionals, businesses, and community organisations through the myGov and PRODA digital platforms, national service centres, and mobile applications, funded by parliamentary appropriations.
- Company typePrivate
- Founded2020
- HeadquartersCanberra, Australia
- Headcount1,001–5,000
- GTM typeB2C
- OfferingServices
What Services Australia does
Services Australia is an Australian Government statutory agency, established on 1 July 2020 by restructuring the former Department of Human Services under the Public Governance, Performance and Accountability Act 2013. The agency delivers essential public payments and services across three flagship programs — Medicare (universal health insurance), Centrelink (income support for retirees, job seekers, families, and people with disability), and Child Support (separated-parent arrangements) — to individual Australians, health professionals, businesses, and community organisations. It is fully funded through parliamentary appropriations and provides all services at no direct cost to eligible citizens, with free interpreter and translation services available in over 200 languages. The Minister responsible is Katy Gallagher, Minister for the Public Service; the General Manager is Hank Jongen.
The agency operates an integrated digital platform architecture anchored by two core infrastructure layers: myGov, a unified online gateway providing single sign-on access to Medicare, Centrelink, Child Support, and other government services; and PRODA (Provider Digital Access), an identity verification and authentication system for health professionals, businesses, and organisations. These layers connect to customer-facing online accounts, the Express Plus Centrelink and Child Support mobile applications (with Medicare mobile functionality consolidated into the myGov app in November 2025), the Business Hub for enterprises (replacing legacy CBOS), Health Professional Online Services (HPOS), and specialised services such as Centrepay, ECLIPSE, Medicare Easyclaim, and the Digital Card. Distribution spans 24/7 phone self-service, physical service centres and Agents/Access Points across Australia, and digital channels.
The business model is non-commercial: Services Australia operates as a government monopoly funded by taxpayer appropriations and does not generate revenue in the traditional sense. It delivers services on behalf of multiple Australian Government departments, including the Department of Health and Aged Care, the Department of Employment and Workplace Relations, the Department of Veterans' Affairs, and the Department of Education, creating a quasi-shared-services model. Recent strategic activity has centred on platform consolidation (Business Hub replacing CBOS, myGov absorbing Express Plus Medicare), physical service centre modernisation (Marrickville, Geraldton, Mornington), and progressive ecosystem expansion through PRODA-integrated portals across health, education, disability, and aged care sectors.
Services Australia firmographics
Firmographics- Name
- Services Australia
- Legal name
- Services Australia
- Website
- https://servicesaustralia.gov.au
- Company type
- Private
- Founded year
- 2020
- Operating status
- Operating
- Headcount range
- 1,001–5,000 employees
- Short description
- Services Australia is an Australian Government statutory agency delivering Medicare, Centrelink, and Child Support payments and services to individuals, health professionals, businesses, and community organisations through the myGov and PRODA digital platforms, national service centres, and mobile applications, funded by parliamentary appropriations.
- Ownership category
- akta.pro rank
Services Australia industry classification
Industry- Product category
- Government Social Services and Healthcare Administration
- NAICS
- Social Assistance (624), Individual and Family Services (6241)
- SIC
- Services-Social Services (8300), Services-Health Services (8000)
- akta.pro primary industry
- Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage) (BPAIAKAH)
- akta.pro secondary industries
- Income Support & Cash Assistance Programs (BPAIAKAE), State/Provincial Human Services & Benefits Administration (Welfare, Disability, Child & Family) (BPAIABAI), Government Program Administrative Services (Medicare/Medicaid ASO/TPA) (HLAEALAO)
Keywords
Where Services Australia is headquartered
LocationHeadquarters
- HQ city
- Canberra
- HQ country
- Australia
- HQ region
- Oceania
Markets served
Services Australia business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Technology or R&D, Operations, Infrastructure
Distribution channels9 records
Marketing channels9 records
Services Australia product offering
Product offeringCore offering
Services Australia delivers Australian Government payments and services, including Medicare (universal health coverage), Centrelink (social security income support payments), and Child Support arrangements, to eligible citizens. The agency provides these services through multiple channels including online portals (myGov, Business Hub, HPOS), mobile applications, 24/7 phone self-service, and a national network of physical service centres, agents, and access points. Health professionals and businesses access dedicated portals for claiming, verification, and compliance purposes.
Product overview
Services Australia delivers Australian Government payments and services through an integrated digital platform architecture. The core infrastructure consists of PRODA (identity verification and authentication) and myGov (unified gateway), which provide secure access to multiple service channels including customer-facing online accounts for Medicare, Centrelink, and Child Support; provider portals like HPOS for health professionals; and Business Hub for businesses and organisations. Mobile access is provided through Express Plus Centrelink and Child Support apps (with Medicare functionality consolidated into myGov app in November 2025), complemented by 24/7 phone self-service. The ecosystem includes specialised services like Centrepay (bill payment), Centrelink Confirmation eServices (customer verification), Electronic Verification of Rent, Income Management, Paid Parental Leave Scheme for employers, and ECLIPSE for health provider claiming. The platform is transitioning from legacy Centrelink Business Online Services to the unified Business Hub.
Differentiator
Problem solved
Functional benefit
Brands
- myGov: A simple and secure way to access government services online in one place, managed by Services Australia.
- Medicare
- Centrelink
- Child Support
- PRODA
Products and services
- myGov Unified online gateway providing single sign-on access to multiple Australian Government services including Medicare, Centrelink, Child Support, and other government portals for individual Australians.
- Provider Digital Access (PRODA) Online identity verification and authentication system enabling secure access to government online services including HPOS, Business Hub, Aged Care Provider Portal, and various health and education portals. Used by health professionals, businesses, and organisations.
- Health Professional Online Services (HPOS) Web-based portal for health professionals to access Medicare, PBS, AIR, practice incentives, and other health-related government services. Provides real-time claiming, eligibility checks, and patient information lookup.
- Business Hub Secure online portal for businesses and organisations to access government services including Centrepay, Centrelink Confirmation eServices, Electronic Verification of Rent, Income Management, and Paid Parental Leave Scheme.
- Centrelink Online Account Customer-facing online account for managing Centrelink payments, reporting income, updating details, and accessing letters and documents.
- Medicare Online Account Customer-facing online account for Medicare services including claiming, viewing statements, and updating personal details.
- Child Support Online Account Online account for managing Child Support payments, viewing case details, and handling child support arrangements for separated parents.
- Express Plus Centrelink Mobile App Mobile application enabling Centrelink customers to manage payments, report income, and access services on their smartphones. Includes Digital Card feature.
- Express Plus Child Support Mobile App
Companies that use Services Australia
Customer profileSegments8 records
Ideal customer profiles3 records
Services Australia technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Integration33 records
Feature7 records
Services Australia partnerships and signals
Strategic signalPartnerships
16 partnerships are on record, tiered core and minor.
- Department of Employment and Workplace Relations (DEWR)coreServices Australia works with DEWR on employment services. DEWR manages employment service providers, Workforce Australia Online, payment suspensions, and demerits for mutual obligation requirements.
- Department of Veterans' AffairscoreServices Australia delivers DVA services including MyService registrations and claims processing. DVA providers can access services through PRODA.
- NDIS Quality and Safeguards CommissioncorePRODA provides access to the NDIS Quality and Safeguards Commission Provider Portal for NDIS providers to manage their registration and compliance.
- Department of Health and Aged CarecoreServices Australia delivers health programs on behalf of the Department including Medicare, PBS, aged care services, and Australian Immunisation Register.
- Aged Care ProviderscoreAged care providers access Services Australia systems through PRODA to manage aged care services, claims, and provider information via the Aged Care Provider Portal.
- Child Care ProviderscoreChild care providers access Child Care Subsidy services through PRODA and the CCS Provider Entry Portal to manage subsidies on behalf of families.
- Education and Training ProviderscoreEducation providers access ABSTUDY, Youth Allowance, and Assistance for Isolated Children services through TCSI (Tertiary Collection of Student Information).
- Housing ProvidersminorCommunity housing organisations use Electronic Verification of Rent (EVoR) to provide customer accommodation details to Services Australia.
- Community Organisations (Agents/Access Points)coreHost organisations serve as Agents or Access Points to enhance customer access to government services in rural, regional, and remote Australia.
- Centrepay MerchantsminorBusinesses and organisations offering Centrepay bill-paying service allow Centrelink customers to make regular deductions from payments to pay for goods and services.
- National Relay Service (NRS)coreServices Australia provides access to the National Relay Service for deaf, hard of hearing, or speech disabled customers to contact government services.
- ScamwatchminorServices Australia refers customers to Scamwatch (operated by ACCC) to report scams outside of Services Australia impersonation scams.
- Commonwealth OmbudsmanminorThe Commonwealth Ombudsman investigates complaints about Services Australia when customers are not satisfied with complaint outcomes.
- Office of the Australian Information Commissioner (OAIC)minorOAIC investigates privacy complaints about Services Australia and provides oversight on Privacy Act compliance.
- Department of EducationcoreTertiary Collection of Student Information (TCSI) is accessed through PRODA for education providers managing student payments and information.
- Australian Digital Health AgencycoreServices Australia provides access to My Health Record National Provider Portal through PRODA for health professionals.
Recent moves8 records
Expansion highlights5 records
Services Australia competitors and assessment
Company assessmentBroad incumbents
- Optum: UnitedHealth Group's health services and technology arm providing claims administration, analytics and identity infrastructure comparable to HPOS/ECLIPSE, operating at much larger scale across US federal and commercial health programs.
- NHS England: The operating arm of the UK National Health Service, administering universal health coverage for England. Comparable in delivering a publicly funded health entitlement scheme, though on a larger and clinically integrated scale.
Emerging players
- US Digital Service (USDS): US federal digital transformation unit embedded in the Executive Office, modernising legacy citizen-facing systems. Comparable mandate around platform consolidation, identity, and improving digital service delivery at federal scale.
Direct peers
- Service Canada: Canadian federal service delivery arm handling EI, CPP/OAS, child benefits and passports via in-person centres and online portals. Directly comparable as a multi-channel government benefits administrator with shared digital identity ambitions.
- Centers for Medicare & Medicaid Services (CMS): US federal agency administering Medicare, Medicaid and CHIP - the closest international analogue to Services Australia's Medicare and means-tested health coverage delivery role. Operates analogous health program administration, provider enrollment, and beneficiary services at national scale.
- Government Digital Service (GDS) - UK: UK unit responsible for GOV.UK and cross-government digital identity (One Login), the closest functional analogue to Services Australia's myGov and PRODA platform consolidation strategy.
- Ministry of Social Development (MSD) - New Zealand: New Zealand's statutory welfare agency delivering income support, superannuation, student allowances and disability benefits - functionally the Centrelink equivalent. Comparable scale, beneficiary cohort, and benefit-payment delivery mandate.
Regional players
- Service NSW: State-level Australian government services aggregator delivering licenses, rebates and benefits via a unified digital and in-person network. Operates a similar multi-agency service-delivery model at sub-national scale within Australia.
Others
- Department of Social Services (Australia): Australian Government policy agency designing welfare programs that Services Australia then administers. Adjacent enabling partner in the social services delivery chain rather than a competitor.
- Centrelink (legacy Department of Human Services): The predecessor entity that was restructured into Services Australia in 2020. Still represented as a sub-brand inside the agency; relevant as a historical reference rather than a distinct competing peer.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Services Australia social profiles
Digital presenceServices Australia compliance and trust
Trust signalCompliance6 records
Services Australia financial estimates
Financial estimateRevenue estimate
Valuation estimate
Services Australia leadership team
Management profileNumber of profiles
Profiles1 record
Services Australia funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Services Australia M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Services Australia
What does Services Australia do?
Services Australia delivers Australian Government payments and services, including Medicare (universal health coverage), Centrelink (social security income support payments), and Child Support arrangements, to eligible citizens. The agency provides these services through multiple channels including online portals (myGov, Business Hub, HPOS), mobile applications, 24/7 phone self-service, and a national network of physical service centres, agents, and access points. Health professionals and businesses access dedicated portals for claiming, verification, and compliance purposes.
Is Services Australia a public or private company?
Services Australia is a private company. It is classified as state government owned and is currently operating.
When was Services Australia founded?
Services Australia was founded in 2020. It employs 1,001 to 5,000 people.
Where is Services Australia based?
Services Australia is headquartered in Canberra, Australia, in the Oceania region.
Who are Services Australia's main competitors?
Broad incumbents on record are Optum and NHS England. US Digital Service (USDS) is listed as an emerging player. Direct peers are Service Canada, Centers for Medicare & Medicaid Services (CMS), Government Digital Service (GDS) - UK and Ministry of Social Development (MSD) - New Zealand. Service NSW is listed as a regional player. Others are Department of Social Services (Australia) and Centrelink (legacy Department of Human Services).
Does Services Australia have an API?
No public API is recorded for Services Australia.
What industry is Services Australia in?
Services Australia's product category is Government Social Services and Healthcare Administration. Its primary akta.pro industry code is BPAIAKAH, Healthcare-Linked Social Benefits Administration (e.g., Medicaid/Means-Tested Health Coverage), with a secondary code of BPAIAKAE, Income Support & Cash Assistance Programs. Its NAICS code is 624 and its SIC code is 8300.