What SERVOTEL GmbH does

SERVOTEL GmbH is a privately held, owner-managed B2B call center and IT services provider headquartered in Vienna, Austria (Guglgasse 15, 1110 Wien). Founded in 1996 and led by managing director Vivi Stamminger, the company delivers 24/7, 365-days-per-year contact center operations from a 24-employee organization, serving enterprise clients across Austria in industries including pharmaceuticals, banking, automotive, electronics, logistics, construction, and government. Disclosed customers include UniCredit Bank Austria, AstraZeneca, B. Braun, DHL Express Austria, STRABAG, Sony Austria, Honda Austria, Carl Zeiss, Nespresso Österreich, FRONIUS, Lenzing, SICK, and the Austrian Federal Ministry of Social Affairs.

The company's product portfolio comprises nine inbound service centers (Call Center, Support Center, Info Center, Order Center, Pharma Center, Lift Center, Travel Center, E-Mail Center, Facility Center), one outbound center (Outbound Center), and four IT services (System Interfaces, Online Calendar, Online Ticketing System, Online Knowledge Database), supported by a proprietary mobile application available on Android and iOS. The underlying technology stack is a proprietary call center software platform with flexible system integration capabilities supporting protocols including HTTPS, VPN, SSH, FTP, and SMTP, and data formats including XML, SOAP, RPC, JSON, CSV, Microsoft Excel, and database dumps. The company reports 15+ years of heterogeneous system integration experience and a TÜV-certified elevator emergency monitoring capability (Aufzugsnotrufwarte).

SERVOTEL operates a sales-led go-to-market model with personal consultation and customized enterprise pricing. Revenue is generated through a monthly base subscription fee, one-time setup and training fees, and usage-based charges for call, fax, email, and order processing volume. Services are delivered via direct sales engagement with quote-based, individually negotiated contracts, and the company maintains a customer portal providing real-time statistics, call records, and master data management. The business is Austria-domiciled with no disclosed international expansion, no external institutional funding, no parent company, and no M&A activity in the available record.

Name

SERVOTEL GmbH

Legal name

SERVOTEL GmbH

Website

https://servotel.com

Company type

Private

Founded year

1996

Operating status

Operating

Headcount range

11–50 employees

Short description

SERVOTEL GmbH is a Vienna-based, owner-managed B2B call center and IT services provider operating since 1996, delivering 24/7 specialized inbound and outbound contact center solutions alongside proprietary ticketing, calendar, and integration software for Austrian enterprise clients across pharmaceuticals, banking, automotive, logistics, and government sectors.

Ownership category

akta.pro rank

Product category

Outsourced Call Center Services

NAICS

Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)

SIC

Services-Management Services (8741), Services-Help Supply Services (7363)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)

Keywords

• Outsourced call center services
• Inbound contact center
• Outbound telemarketing services
• Pharmacovigilance hotline services
• IT system integration services

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Call Center Services: Monthly base fee for service provision plus usage-dependent fees for call handling, fax, and email processing. One-time setup costs apply.
2. Usage-Based Services: Usage-dependent charges calculated based on actual effort for accepting and processing calls, faxes, emails, or other orders. Also includes calls accidentally routed to the service number.
3. Setup and Training Services: One-time fees for service setup (Einrichtungskosten) and training sessions, due at contract signing.

Pricing tiers

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

SERVOTEL GmbH provides outsourced 24/7 call center and contact center services to enterprise clients in Austria, operating specialized inbound and outbound centers (call center, support, info, order, pharma, lift, travel, email, facility, outbound) alongside proprietary IT tools (system interfaces, online calendar, ticket system, knowledge database) for integration and customer service operations. Revenue is generated through monthly base fees, usage-dependent charges, and one-time setup/training fees per individual client agreement.

Product overview

SERVOTEL GmbH is a call center and IT services company established in 1996, offering a comprehensive portfolio of inbound and outbound contact center solutions along with supplementary IT services. The product architecture consists of: INBOUND products (Call Center, Support Center, Info Center, Order Center, Pharma Center, Lift Center, Travel Center, E-Mail Center, Facility Center) for various specialized industry verticals and customer service functions; OUTBOUND products (Outbound Center) for active customer communication campaigns; and IT Services (System Schnittstellen, Online Terminkalender, Online Ticketsystem, Online Wissensdatenbank) providing technical infrastructure for data integration, appointment management, ticketing, and knowledge management. The company also offers a Mobile App for iOS and Android. All services operate 24 hours, 365 days per year from their Vienna, Austria location.

Differentiator

Problem solved

Functional benefit

Products and services

• Call Center External telephone exchange service for enterprises offering complete call center outsourcing, overflow service during peak times, off-hours coverage, and call forwarding to appropriate employees or departments. Operated 24/7/365.
• Support Center Disturbance and support hotline providing tailored 1st-level technical support with expert skill routing, order distribution, and immediate forwarding to technicians via phone, email, or SMS for technology companies and enterprises.
• Info Center Information hotline providing a central point of contact for customer questions, professional service, and complaint management for enterprises such as UniCredit Bank Austria, DHL, and government ministries.
• Order Center Order hotline for outsourcing order acceptance with 24-hour availability, product inquiry handling, data capture, and active sales approach with upselling opportunities for B2B clients such as Sony Austria.
• Pharma Center Pharmaceutical safety hotline offering 24-hour outsourcing of pharma emergency services, pharmacovigilance, complaint management, crisis management, and drug safety training for pharmaceutical companies such as AstraZeneca and B. Braun Austria.
• Lift Center TÜV-certified 24/7 elevator emergency monitoring service with automated monitoring, operational controls, and optional trapped-person rescue services for elevator service companies and building operators.
• Travel Center Travel booking hotline for tour operators, travel agencies, and tourism companies offering 24-hour service with expert skill routing for sales consultation, booking, upselling, and after-sales support.
• E-Mail Center Email management service for professional customer correspondence including receiving, sorting, capturing emails with short response times, 1st-level support, and intelligent text block management.
• Facility Center Facility management hotline for administration and service companies providing 24-hour customer availability with immediate notification via email or SMS and coordination of craftsmen for emergency dispatching.
• Outbound Center Active customer communication service for outbound campaigns with specially trained staff, emergency service, professional service, and object management capabilities for B2B campaigns.
• System Schnittstellen (System Interfaces) Direct IT system integration service enabling flexible connection of call center software to customer IT systems with internal IT experts, multiple protocol support (HTTPS, VPN, SSH, FTP, SMTP), and various exchange formats (XML, SOAP, RPC, JSON, CSV, Excel, database dump).
• Online Terminkalender (Online Calendar) Real-time appointment management IT service allowing outsourcing of calendar administration with individual categories, variable fields, day/week views, team dispatch, and multi-location appointment scheduling via a customer portal.
• Online Ticketsystem (Online Ticketing System) Ticket system solution for fast and reliable processing and documentation of customer inquiries and internal processes with automated ticket creation, categorization, prioritization, assignment, and comprehensive reporting.
• Online Wissensdatenbank (Online Knowledge Database) Knowledge management database providing professional information collection as a learning system with real-time updates, central information management, full-text search, permission controls, and temporary information handling.
• SERVOTEL Mobile App (Android/iOS) Mobile application for Android and iOS providing SERVOTEL services access on mobile devices for existing and prospective customers.

Quantifiable outcome

• 94.16% call answer rate in 24-hour period
• +1 more outcomes

Named customers18 records

Segments6 records

Ideal customer profiles6 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature6 records

Partnerships

One partnership is on record.

• TÜV (TÜV-certified Aufzugsnotrufwarte)minorOthersSERVOTEL operates as a TÜV-certified elevator emergency monitoring center, meeting legal requirements for elevator emergency monitoring in Austria. This certification enables them to provide compliant elevator emergency services to building operators.

Scale indicators6 records

Recent moves5 records

Expansion highlights5 records

Broad incumbents

• Webhelp (now Concentrix + Webhelp): Large European-origin CX/BPO player (now part of Concentrix) providing multilingual customer service, sales, and technical support including specialized verticals such as travel and luxury goods. Overlaps with SERVOTEL's Travel Center and Order Center offerings at much larger scale.
• Concentrix: Global CX and BPO incumbent offering customer service, technical support, sales, and industry-specific hotlines across multiple verticals including pharma and travel. Comparable product breadth to SERVOTEL's vertical-specific centers, with materially broader geographic and enterprise coverage.
• Teleperformance: One of the world's largest outsourced customer service and contact center operators serving enterprise clients across virtually all verticals including pharma, travel, and financial services. Provides the same inbound/outbound, hotline, and omnichannel capabilities as SERVOTEL but at significantly larger scale and geographic reach.
• TTEC (formerly TeleTech): Global CX technology and services company providing customer service, technical support, and sales for enterprise clients across financial services, healthcare, travel, and retail verticals. Overlaps directly with SERVOTEL's verticalized service center model at much larger scale.
• Majorel (now part of Teleperformance): International CX/BPO provider serving enterprise clients with customer service, sales support, and content moderation across European, Middle Eastern, and African markets. Comparable service portfolio to SERVOTEL with significantly broader geographic reach.

Direct peers

• Competence Call Center Wien: Austrian-headquartered BPO/contact center operator with a comparable mix of inbound customer service, helpdesk, and order hotline services for enterprise clients in the DACH region. Closest like-for-like competitor to SERVOTEL given shared geography, similar 24/7 service model, and overlapping verticals.
• Transcom Worldwide: Global customer experience / outsourced contact center operator with strong European footprint providing inbound customer service, technical support, and sales across multiple verticals. Directly comparable business model to SERVOTEL, with the key difference being multi-country scale and a broader client mix.

Regional players

• D+S 360 (formerly D+S communication): German-headquartered contact center and CX provider serving DACH enterprise clients with inbound customer service, helpdesk, and order hotline services. Operates in the same geographic and service space as SERVOTEL but with a primarily German rather than Austrian footprint.
• Swiss Post Customer Care / SBR (Customer Care Solutions): DACH-focused contact center operator providing inbound customer service, technical support, and sales for enterprise clients primarily in the German market. Comparable 24/7 call center and vertical-specific service center model to SERVOTEL but serves a different national market.

Emerging players

• Covline / CALLTRUST (Austrian BPO): Austrian specialist BPO/contact center provider offering inbound customer service and helpdesk solutions to mid-market and enterprise clients. Comparable scale and target market to SERVOTEL with partial overlap in service portfolio and geographic footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/servotel-gmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SERVOTEL GmbH