SFR Business Réunion Mayotte

What SFR Business Réunion Mayotte does

SFR Business Réunion Mayotte is the B2B telecommunications division of Société Réunionnaise du Radiotéléphone (SRR), a private limited partnership headquartered in Sainte Clotilde, Réunion, and part of the Altice France group. It serves professionals, very small businesses (Pros/TPE), enterprises, and government collectivities across the French overseas territories of La Réunion and Mayotte, providing 4G/5G mobile, FTTH fiber fixed internet, VoIP, M2M/IoT connectivity, cloud hosting, and a layered cybersecurity stack.

The technology platform is anchored by owned radio and fiber infrastructure — 369 antenna sites covering roughly 95% of Réunion's population with 99%+ 4G+ coverage plus a 5G overlay — and extended by Fortinet Security Fabric for network protection, Trend Micro for endpoint EDR/XDR and managed SOC, 3CX for hosted VoIP, and Dattak/INQUEST for cyber insurance and incident response. Additional capabilities include the Cyber Academy training program (~20 courses, delivered with Académie des Savoirs) and Cloud Agility virtual datacenter hosting. Operations are partly offshored to Mauritius (INTELCIA) for customer relationship management under GDPR standard contractual clauses.

The business model is subscription-recurring across all major lines: mobile plans range from €15/month (Basic 5G) to €64/month (Performance 5G unlimited), FTTH from €99 to €199/month HT, and Dattak cyber insurance starts at €185/month. Distribution combines at least 21 SFR boutiques and Espaces SFR for SMBs, dedicated Grands Comptes field sales for enterprises and collectivities, an online self-configurator and Espace Client portal, and a multi-tier partner network of IT integrators and insurance brokers. Customers are also retained through the SFR Le Club Business loyalty program.

Name

SFR Business Réunion Mayotte

Legal name

SOCIETE REUNIONNAISE DU RADIOTELEPHONE – SRR

Website

https://sfrbusiness.re

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

SFR Business Réunion Mayotte is the B2B telecom arm of SRR (Altice France) serving SMBs, enterprises, and government collectivities in Réunion and Mayotte with 4G/5G mobile, FTTH fiber, cybersecurity, cyber insurance, and training services on a subscription model.

Ownership category

akta.pro rank

Headquarters

HQ city

Sainte Clotilde

HQ country

Réunion

Offices9 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Infrastructure, Technology or R&D, Personnel, Operations, Marketing or Sales, Supply Chain

Revenue model

1. Mobile Plans Subscription: Recurring monthly subscription fees for business mobile plans (4G/5G), including voice, SMS, data, and international calling options. Plans are tiered by data volume (5Go to unlimited 5G) and target both SMB/professional (pros/TPE) and enterprise/collectivité segments. Additional revenue from data add-on options (10Go, 20Go) and international calling packs.
2. Fixed Internet Services: Recurring monthly fees for fixed internet connectivity (FTTH fiber), including base packages (Connect at 40 Mb/s, Connect Plus at 200 Mb/s) with managed security features (Fortinet firewall, IP VPN). Revenue also includes internet data-only plans (WEB 5Go, WEB 50Go) for mobile data access.
3. Managed Security Services: Managed security services including network security (Fortinet-based firewall, UTM, IPS/IDS, anti-DDoS, email security), endpoint security (VISION ONE, WORRY FREE), managed SOC services, and EDR/XDR solutions. These are recurring subscription or per-seat services bundled with connectivity or sold separately to business customers.
4. Cyber Insurance (Dattak): Proactive cyber insurance product offered in partnership with Dattak, providing coverage against cyber risks with monitoring, crisis management, and financial indemnification. Pricing starts at €185/month, providing recurring premium revenue.
5. IoT / M2M Connectivity: Machine-to-machine (M2M) connectivity services for connected devices (IoT applications), sold as specialized mobile data plans targeting businesses with connected equipment fleets, vending machines, tracking systems, and industrial IoT deployments.
6. VoIP / IP Telephony: IP telephony solutions including hosted VoIP via 3CX partnership, enabling businesses to migrate from traditional PBX to cloud-managed voice services with advanced call management features (IVR, call queues, mobile integration).
7. Cyber Academy Training: Cybersecurity training programs offered through the Cyber Academy in partnership with Académie des Savoirs, targeting employees across all levels (decision-makers, collaborators, technicians) with ~20 specialized courses on cybersecurity awareness, prevention, and incident response.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels11 records

Core offering

SFR Business Réunion Mayotte is a business-focused telecommunications operator delivering mobile (4G/5G) and fixed (FTTH fiber) connectivity, IP telephony, hosting, M2M/IoT, and a managed cybersecurity stack (Fortinet network security, Trend Micro EDR/MDR, NextGen SOC, Dattak cyber insurance, Cyber Academy training) to professionals, very small businesses, enterprises, and government collectivities in La Réunion and Mayotte. All services are operated by Société Réunionnaise du Radiotéléphone (SRR), part of the Altice France group.

Product overview

SFR Business Réunion Mayotte is a telecommunications operator serving professionals, TPE/PME, enterprises, and collectivités in La Réunion and Mayotte, operated by Société Réunionnaise du Radiotéléphone (SRR). Its offering is a platform-plus-modules portfolio anchored by mobile and fixed connectivity (4G/5G, FTTH fiber) and extended through a layered suite of managed security, training, and insurance services. The core mobile stack spans individual business plans (Basic 5G, Access 5G, Essentiel 5G, Performance 5G), standalone data plans (WEB), and M2M/IoT SIMs; fixed connectivity includes Connect/Connect Plus FTTH with 4G failover. These connectivity services are bundled or paired with a security fabric comprising Fortinet-powered internet security (Next-Gen Firewall/UTM, IPS/IDS, sandboxing, anti-DDoS), endpoint security (WORRY FREE, VISION ONE, Trend Micro MDR/EDR), a NextGen SOC, and SIS Evolution. Cyber protection is further extended through the DATTAK cyber insurance product and the Cyber Academy training program (approximately 20 courses). Additional services include IP telephony, hosting (Cloud Agility), and international roaming add-ons.

Differentiator

Problem solved

Functional benefit

Brands

• DATTAK: Cyber insurance partnership offering proactive cyber insurance coverage for businesses, in partnership with SFR Business Réunion.
• Cyber Academy
• FORTINET Security Fabric

Products and services

• Forfaits Mobile (Basic 5G, Access 5G, Essential 5G, Performance 5G) Mobile plan offerings for business customers (pros/TPE and enterprises/collectivités) providing 4G/5G connectivity with varying data volumes (5Go to unlimited), unlimited calls, SMS, intra-company calling (Intraflotte), mobile conference, premium voicemail, and international calling options.
• Forfaits Data Mobile (WEB 5Go, WEB 50Go) Standalone mobile data plans (WEB) offering data-only packages (5Go, 50Go) for customers needing mobile internet without voice services.
• Connect / Connect Plus FTTH Internet Fixe Fixed internet services over FTTH fiber offering up to 40 Mb/s (Connect) or 200 Mb/s (Connect Plus) download speeds, with Fortinet firewall, fixed public IP, supervision and 4G mobile backup.
• M2M / IoT Connectivity Mobile data plans and connectivity solutions designed for machine-to-machine communication, supporting IoT devices, connected equipment, and embedded SIM applications.
• Connectivité (VPN IP) Enterprise connectivity solutions including VPN IP networks, offering dedicated internet access and private network configurations for businesses and collectivities.
• Téléphonie IP (3CX Hosted VoIP) IP-based telephony solutions for businesses, enabling VoIP communications with advanced call management, IVR menus, and queue handling features.
• Hébergement / Cloud Agility (Virtual Datacenter) Data hosting services including virtual datacenter (Cloud Agility) and physical server hosting for enterprise systems and applications.
• Sécurité Internet (Fortinet Security Fabric) Internet security services powered by Fortinet Security Fabric, including Next-Gen Firewall/UTM, web/application filtering proxy, IPS/IDS intrusion prevention, antivirus/sandboxing, email security (antivirus, antispam, anti-phishing), and anti-DDoS (volumetric and application-layer) protection.
• Sécurité des Terminaux (WORRY FREE, VISION ONE) Endpoint security solutions including WORRY FREE and VISION ONE platforms, providing antivirus, anti-malware, endpoint detection and response (EDR) capabilities for mobile devices and computers.
• Sécurité Terminaux Avancée / MDR (Trend Micro) Managed Detection and Response (MDR) service combining EDR and managed SOC capabilities powered by Trend Micro, providing advanced endpoint protection with centralized cloud-based management console.
• NextGen SOC (Security Operations Center) Next-generation Security Operations Center providing 24/7 monitoring and automated incident detection and remediation across the entire enterprise IT infrastructure, integrating EDR/XDR capabilities.
• SIS Evolution Professional security suite including antivirus, anti-malware, sandboxing for inbound file analysis, URL and application filtering, and firewall — designed for comprehensive network protection from terminal to cloud.
• Wifi Fortinet Wi-Fi security service powered by Fortinet, providing secure wireless connectivity integrated with the Fortinet Security Fabric for businesses.
• Services de Sécurité Managés Fully managed security services encompassing internet security, endpoint security, and SOC operations, providing end-to-end protection with expert support and maintenance.
• DATTAK Assurance Cyber Proactive cyber insurance in partnership with Dattak covering cyberattack incidents including intrusion, human error, email fraud, and internal malicious activity. Includes crisis management (via INQUEST), system restoration, financial compensation, and 24/7 expert support, starting at €185/month.
• Cyber Academy Cybersecurity training program with approximately 20 classroom-based courses covering cybersecurity fundamentals for all roles (decision-makers, employees, HR, finance, legal, logistics, network administrators, developers). Partnered with Académie des Savoirs.
• Partir à l'Étranger (International Roaming) International roaming services and options enabling business mobile usage abroad, including international call packages and coverage in Europe, DOM, and international destinations.

Quantifiable outcome

• More than 99% 4G+ coverage of Réunion Island
• +3 more outcomes

Segments3 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature8 records

Partnerships

19 partnerships are on record, tiered core and minor.

• 3CXcoreTechnology or IntegrationSFR Business partners with 3CX for hosted VoIP (Voice over IP) telephony solutions. The 3CX platform is hosted in SFR Business's datacenter at the network core and is accessible across all sites via VPN. The solution eliminates the need for on-premise hardware and provides advanced features including IVR, call queue management, and multi-site support. This enables SMB and enterprise customers to migrate from traditional PBX to cloud-based telephony.
• FortinetcoreTechnology or IntegrationSFR Business deploys Fortinet's Security Fabric platform across its cybersecurity offerings, providing integrated and automated security across network segments, endpoints, and cloud environments. Fortinet solutions include Next-Gen Firewall/UTM, web and application proxy filtering, IPS/IDS, anti-malware sandboxing, email security (antivirus, antispam, anti-phishing), and DDoS protection. Fortinet is a central technology partner underpinning SFR Business's managed security services portfolio.
• CIS RéunionminorImplementation/ SI/ Consulting PartnerCIS Réunion is an IT systems integrator and consulting partner operating in Réunion since 1993 (part of the international CIS Group). Located at Sainte-Marie, they provide IT consulting, solution selection, and proximity support for business customers implementing SFR Business services. Services include conseil, choix, and proximité (consulting, choice, proximity). Contact: 0262 97 04 04.
• SYSOPminorImplementation/ SI/ Consulting PartnerSYSOP is an IT services provider based in Le Tampon, Réunion, offering systems and network services. They act as a local implementation and support partner for business IT solutions.
• TSR DéveloppementminorImplementation/ SI/ Consulting PartnerTSR Développement is a security solutions integrator located in the Parc Technologique du Cerf, Sainte Clotilde, Réunion. They provide specialized security system integration and support services for business customers.
• DattakcoreStrategic or Co-development PartnerDattak is a strategic partner providing proactive cyber insurance for SFR Business Réunion. The partnership combines cybersecurity prevention services (audit, monitoring, team training) with financial insurance coverage and incident response support. Dattak's cyber insurance starts at €185/month and includes crisis management via INQUEST experts, system restoration, legal support, and financial indemnification. Customers combining Dattak with Trend Micro MDR solution receive a 15% discount on premiums.
• INQUESTcoreImplementation/ SI/ Consulting PartnerINQUEST is Dattak's designated crisis management partner, providing 24/7 incident response and emergency management for cyber insurance claims. INQUEST consultants are trained to handle cybersecurity crises including immediate action plan deployment and technical analysis, threat analysis, data recovery, and regulatory communication support.
• Trend MicrocoreTechnology or IntegrationSFR Business distributes Trend Micro's cybersecurity solutions including MDR (Managed Detection and Response), EDR (Endpoint Detection and Response), and SOC services. The partnership enables advanced endpoint protection, behavioral analysis, and real-time threat detection across business customer environments. Combining Trend Micro MDR with Dattak cyber insurance provides a 15% premium discount.
• Académie des SavoirscoreStrategic or Co-development PartnerAcadémie des Savoirs is a recognized training organization and official partner of the Cyber Academy by SFR Business Réunion Mayotte. They deliver all Cyber Academy training courses with professionalism and excellence, guaranteeing high-quality learning experiences. Académie des Savoirs holds Qualiopi certification, demonstrating compliance with quality standards for professional training in France.
• INTELCIAminorImplementation/ SI/ Consulting PartnerINTELCIA (subsidiary of Altice group) handles customer loyalty operations and front/back office customer relationship management for SFR Business, including digital marketing and customer satisfaction surveys. INTELCIA's subsidiary 'Société de développement des avis de contributeur' manages customer satisfaction programs.
• Global AssurancesminorChannel Partner/ Reseller/ DistributorGlobal Assurances is an expert insurance broker based in Réunion with 30 years of experience. They distribute Dattak cyber insurance products offered by SFR Business, serving as a local channel partner for cyber risk coverage products.
• AssurFiminorChannel Partner/ Reseller/ DistributorAssurFi is an insurance broker providing tailor-made insurance solutions since 1996. They serve as a distribution channel for Dattak cyber insurance products in Réunion and Mayotte.
• HVAminorChannel Partner/ Reseller/ DistributorHVA is an insurance agency in Réunion providing advice for individuals and professionals. They distribute Dattak cyber insurance as part of their insurance product portfolio.
• Groupe MDSIminorImplementation/ SI/ Consulting PartnerGroupe MDSI accompanies businesses in IT management and securing IT systems. They serve as both an insurance broker distributing Dattak cyber products and an IT services partner, providing a bridge between SFR Business's technical and insurance offerings.
• API OIminorImplementation/ SI/ Consulting PartnerAPI OI is a team of certified and passionate engineers providing IT services. They distribute Dattak cyber insurance and serve as a technical implementation partner bridging SFR Business's telecommunications and cybersecurity offerings.
• Maneva ConseilminorChannel Partner/ Reseller/ DistributorManeva Conseil provides IT infrastructure management, telephony, Wi-Fi, and video surveillance services since 2009. They distribute Dattak cyber insurance products and serve as a broader IT services partner.
• ToolboxminorImplementation/ SI/ Consulting PartnerToolbox provides IT services in Réunion and Mayotte, specializing in systems and network services. They distribute Dattak cyber insurance and provide local technical implementation support.
• EXAminorImplementation/ SI/ Consulting PartnerEXA provides expertise in identifying and mitigating cyber risks, including penetration testing and security awareness training. They serve as both a Dattak insurance distribution partner and a technical cybersecurity specialist.
• SoobikminorImplementation/ SI/ Consulting PartnerSoobik is an ESN (Société de Services en Ingénierie Informatique) specialized in cybersecurity and custom software development. They distribute Dattak cyber insurance and provide cybersecurity-specific technical implementation services.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Zeop: Local Réunion-based fiber operator rapidly expanding FTTH coverage on the island. Directly competes with SFR Business Connect/Connect Plus FTTH products in the same territory with aggressive pricing on fiber-only propositions.
• Orange Réunion: Incumbent telecom operator for businesses and consumers in Réunion, competing head-to-head with SFR Business in mobile, fixed broadband, and enterprise services across the same territory. Directly comparable B2B and grand-public offerings with similar product structure.

Others

• Orange Cyberdefense: Dedicated managed security services subsidiary of Orange focused on SOC, EDR/XDR, and incident response. Comparable cybersecurity, SOC, and managed security offerings to SFR Business's Fortinet/Trend Micro-based security portfolio.
• Dattak: Cyber insurance partner of SFR Business Réunion providing proactive cyber coverage bundled with prevention services. Directly comparable insurance-product distribution model; SFR Business is a channel partner, but the offering itself is in the same cyber-insurance vertical.

Broad incumbents

• Free Pro / Iliad Entreprises: B2B division of Iliad/Free offering mobile, fixed, hosting, and cloud services to enterprises and SMBs across France. Comparable connectivity-plus-services portfolio aimed at the mid-market, with growing cybersecurity layer.
• Bouygues Telecom Entreprises: French national B2B telecom operator serving enterprise and SMB segments across mainland France. Comparable B2B telecom+security portfolio and account-management GTM, though primarily mainland-focused with limited overseas-territory presence.

Regional players

• Canal+ Telecom: Telecom arm operating in select French overseas territories offering mobile and internet bundles. Overlaps with SFR Business in mobile internet service territory with comparable SMB-targeted product tiers.
• Outremer Telecom: Telecom operator focused on French overseas territories (DOM-TOM) including Réunion and Mayotte. Offers mobile and fixed services to similar SMB and consumer segments, comparable to SFR Business in product scope but weaker in B2B enterprise security offerings.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/sfr_reunion
• Facebookfacebook.com/SFRReunion
• LinkedInlinkedin.com/company/sfr-business-la-r%C3%A9union-mayotte
• Instagraminstagram.com/sfr_reunion

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SFR Business Réunion Mayotte