SKANDA FREIGHT SERVICES GSSC / Back Office Partner

What SKANDA FREIGHT SERVICES GSSC / Back Office Partner does

Skanda Freight Services Private Limited (SFS) is a Business Process Logistics Outsourcing (BPLO) firm headquartered in Coimbatore, India, that provides back-office and operational support services to the freight forwarding and logistics industry. Founded in 2018 by a team where each member brings 25+ years of domain experience, the company operates with an asset-light, technology-enabled model under Managing Director Saravanakumar Periyasamy and CEO Vipin Shankar.

SFS delivers an integrated six-service portfolio covering Operational Control Assistance (import/export processing, job generation, documentation tracking), Client Assistance (shipment tracking, help-desk support), Marketing Assistance (branding, digital marketing, SEO), AR & AP Services (invoice generation, reconciliation), Infrastructure Services (IT software, hardware, network support), and Web Services (digital marketing, SEO, web configuration). These services are designed to function as an end-to-end outsourcing extension of the client organization, embedding SFS resources into the client's logistics operations.

The business model is B2B managed services and professional services delivered through direct enterprise field sales and partner referrals, with quote-based pricing, multi-year contracts, and a pilot-to-scale engagement model. SFS targets freight forwarders, NVOCC operators, trucking companies, and 3PL enterprises — and lists e-commerce and telemarketing as adjacent segments — across six countries: India, Oman, Saudi Arabia, China, Bahrain, and Kuwait. Revenue derives from service contracts rather than transaction or usage fees, and the firm discloses no funding, M&A, or revenue figures.

Name

SKANDA FREIGHT SERVICES GSSC / Back Office Partner

Legal name

Skanda Freight Services Private Limited

Website

https://sfs-india.com

Company type

Private

Founded year

2018

Operating status

Operating

Headcount range

11–50 employees

Short description

Skanda Freight Services is a Coimbatore, India-based Business Process Logistics Outsourcing (BPLO) firm delivering operational, financial, marketing, and IT support services to freight forwarders, NVOCCs, trucking companies, and 3PL enterprises across six countries in the Middle East and Asia.

Ownership category

akta.pro rank

Headquarters

HQ city

Coimbatore

HQ country

India

HQ region

Asia

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Business Process Outsourcing Services: Provides comprehensive BPO services to logistics and forwarding organizations including operational control, client assistance, marketing assistance, AR & AP services, infrastructure services, and web services. Revenue generated through service contracts with flexible pricing portraits.
2. Operational Control Assistance: Day-to-day management of freight and logistics processes including import/export operations, pre-sales and post-sales operations. Charges based on scope of services and transaction volume.
3. AR & AP Services: Accounts Receivable and Accounts Payable processing services with invoice generation, payment tracking, and reconciliation capabilities.
4. Web and Digital Services: Digital marketing, SEO, and web services provided to clients for their online presence and brand promotion.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

SKANDA Freight Services is a Business Process Logistics Outsourcing (BPLO) partner that provides back-office operational, financial, marketing, infrastructure, and web support services to freight forwarding and logistics companies. Its offerings target logistics firms in the Middle East and Asia (including Oman, Saudi Arabia, China, Bahrain, Kuwait, and India) seeking to outsource non-core back-office functions to an experienced India-based team.

Product overview

Skanda Freight Services (SFS) is a Business Process Logistics Outsourcing Organization (BPLO) that offers a comprehensive suite of six integrated services for the logistics and freight forwarding industry. The core portfolio includes Operational Control Assistance Services (managing import/export and pre/post-sales operations), Client Assistance Services (customer service and help desk support), Marketing Assistance Services (branding, digital marketing, SEO), AR & AP Services (accounting and financial processing), Infrastructure Services (IT infrastructure support), and Web Services (digital marketing and web optimization). These services work together as an end-to-end logistics outsourcing solution, allowing clients to focus on core business while SFS handles operational, financial, and technological aspects of freight forwarding and logistics management.

Differentiator

Problem solved

Functional benefit

Products and services

• Operational Control Services
• Client Assistance Services
• Marketing Assistance Services
• AR & AP Services
• Infrastructure Services
• Web Services

Quantifiable outcome

• Reduced operational costs for clients
• +2 more outcomes

Named customers6 records

Segments6 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Scale indicators4 records

Recent moves4 records

Expansion highlights4 records

Others

• WiseTech Global (CargoWise): Provider of CargoWise, a leading logistics execution platform used by global freight forwarders and 3PLs. Not a BPO peer, but a substitute / threat: forwarders adopting CargoWise can insource many back-office workflows that SFS today performs manually.

Direct peers

• Firstsource Solutions: Mumbai-headquartered BPM provider serving global enterprises with customer experience, collections, and operations outsourcing. Comparable to SFS as a mid-sized India-based BPO targeting industry-specific workflows, though far larger in scale.
• Hinduja Global Solutions (HGS): India-based BPM/BPO company providing customer service, finance, and back-office support across verticals including logistics and shipping. Highly comparable operating model and customer base to SFS, though at much larger scale.
• WNS Holdings: India-headquartered BPM/BPO provider with an established logistics and shipping vertical offering AR/AP, customer service, and operations support. Closest direct comparable to SFS in terms of model, geography, and target clients (freight forwarders, 3PLs).

Broad incumbents

• Concentrix: Large global BPO/CX provider with India delivery centers serving logistics, e-commerce, and supply chain clients. Overlaps with SFS on client assistance, customer service, and back-office process work.
• Genpact: Global professional services firm with a large BPM practice that includes supply chain, logistics, and finance & accounting outsourcing. Overlaps with SFS on the AR/AP, finance ops, and supply-chain support services it sells to logistics clients.
• Teleperformance: World's largest customer-experience BPO, with significant India-based delivery and logistics-sector clients. Competes with SFS on the client-assistance and customer-service lines of its portfolio.
• Infosys BPM: Business process management arm of Infosys offering finance, customer service, and supply chain outsourcing. Overlaps with SFS's AR/AP, operations, and client-assistance services for logistics enterprises.
• TTEC (TeleTech Holdings): Global customer experience and BPO operator with India and Philippines delivery, serving logistics, transportation, and supply chain clients. Comparable business model in the outsourced customer service and back-office segments.
• Sutherland Global Services: Global BPO with significant India delivery and dedicated logistics, travel, and supply-chain practice areas. Competes with SFS for outsourced customer service and operations work from freight forwarders and 3PLs.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/skandafreightservicesbackoffice

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SKANDA FREIGHT SERVICES GSSC / Back Office Partner