Trip.Biz

What Trip.Biz does

Trip.Biz is a digital-first, full-service corporate travel management company (TMC) headquartered in Singapore and operating as a wholly-owned subsidiary of Trip.com Group (NASDAQ: TCOM). Launched as a standalone global brand in 2023 on the back of Trip.com Group's business travel experience dating to 2006 and a dedicated unit formed in 2013, the company serves multinational corporations, mid-market firms, and SMEs across 34+ countries, with 12 offices spanning Singapore, Hong Kong, Shanghai, Tokyo, Seoul, Bangkok, Kuala Lumpur, Manila, Ho Chi Minh City, London, Amsterdam, and Edinburgh. Trip.Biz reports 3,000+ employees, 1M+ corporate customers (including 15,000+ multinationals), and 60M+ business travelers served through its platform.

The product platform is built around four interlocking modules: Trip.Biz OBT (an Online Booking Tool unifying flights, hotels, trains, and cars with policy controls and approval workflows), the Trip.Biz App (iOS/Android for on-the-go itinerary and notification management), Reporting & Analytics (spend, compliance, and forecasting dashboards), and Payment Solutions (corporate account payments via UATP, BTA, and VCC). More than 88% of transaction volume flows through corporate account payments. Distribution leverages Trip.com Group's consumer travel supply — flights across 147 countries, hotels across 230+ regions with ~2.4 million partner properties, and ride-hailing in 60+ countries and 600+ cities — combined with native Slack integration and ESG/carbon-emission tracking. AI is applied in targeted operational tools (Smart Calling, Smart Online Manager, Smart Email Generator, and an Automated Processing System with 120+ improvements), but the company does not disclose proprietary models or AI-research depth.

Revenue is generated through service fees and transaction-based pricing on bookings; pricing is quote-based, negotiable, and not publicly disclosed. Go-to-market combines direct enterprise field sales (anchored on a "Request Demo" CTA targeting travel and finance managers), self-serve/mid-market OBT access, and a channel program that enrolls local TMCs, hotels (~2.4M properties), and transportation partners. Marketing is multi-channel — content, gated whitepapers, events (annual Trip.Biz Transform conference, GBTA convention participation), webinars, and social — aimed at building thought leadership in APAC business travel. The customer base spans healthcare (Eisai, Carestream), manufacturing (Air Liquide, Hexagon), retail/consumer (Unilever, Shiseido, Mead Johnson), information services (Informa), and technology/logistics (Lalamove).

Name

Trip.Biz

Legal name

Trip.Biz

Website

https://sg.trip.biz

Company type

Private

Founded year

2023

Operating status

Operating

Headcount range

51–100 employees

Short description

Trip.Biz is a digital-first, full-service corporate travel management company (TMC) and Trip.com Group subsidiary serving multinational corporations, mid-market firms, and SMEs across 34+ countries with an Online Booking Tool, mobile app, reporting & analytics, payment solutions, and 24/7 local consultant support.

Ownership category

akta.pro rank

Product category

Corporate Travel Management

NAICS

Travel Agencies (561510), Travel Agencies (56151), Other Travel Arrangement and Reservation Services (56159), All Other Travel Arrangement and Reservation Services (561599)

SIC

Transportation Services (4700)

akta.pro primary industry

Online/Hybrid Corporate Travel Agencies (Self-Booking + Support) (THAKACAB)

akta.pro secondary industries

Online Booking Tools (OBT) & Corporate Booking UX (THALAGAD), Reporting, Analytics & Program Optimization (BI/Benchmarking) (THAKAMAM), Travel Program Analytics, BI & Reporting Tools (THAKANAD), Travel Spend Analytics, Dashboards & BI (THACADAD)

Keywords

• Corporate travel management
• Online booking tool
• Business travel platform
• Travel management company
• Corporate travel services

Headquarters

HQ city

Singapore

HQ country

Singapore

HQ region

Asia

Offices12 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Travel Management Services: Full-service corporate travel management providing booking services, policy automation, reporting, and 24/7 support. Revenue generated through service fees and transaction-based pricing on bookings made through the platform.

Go-to-market motion3 records

Distribution channels4 records

Marketing channels8 records

Core offering

Trip.Biz is a digital-first full-service travel management company offering an all-in-one corporate travel platform that combines an Online Booking Tool (OBT), mobile app, reporting & analytics, and global payment solutions. The platform centralizes booking, automated approval workflows, policy controls, expense reconciliation, and ESG/carbon tracking for flights, hotels, trains, and cars across more than 147 countries (flights) and 230+ regions (hotels). Service is delivered through a hybrid of technology and 24/7 local human consultants, with revenue earned via service fees and transaction-based pricing on bookings.

Product overview

Trip.Biz is a digital-first full-service travel management company (TMC) offering an all-in-one corporate travel management platform powered by Trip.com Group. The core product portfolio centers on the Trip.Biz OBT (Online Booking Tool) and Trip.Biz App, supplemented by modular components including Reporting & Analytics, Payment Solutions, Trip.Biz Desk, and the announced Hotel Payment Solution. The platform operates through interconnected modules: Streamlined Workflows handles policy automation and approvals; Booking Services provides unified access to flights, hotels, trains, and car inventory; Reporting & Analytics delivers real-time spend visibility and forecasting; and Travel Support offers 24/7 human assistance alongside the digital tools. More than 88% of Trip.Biz's transaction volume flows through corporate account payments, reflecting deep integration between booking and financial systems.

Differentiator

Problem solved

Functional benefit

Brands

• Trip.Biz OBT: Online Booking Tool - a corporate travel booking platform that streamlines travel management for travel managers, enabling efficient workflows and improved compliance.
• Trip.Biz App
• Reporting & Analytics
• Payment Solutions

Products and services

• Trip.Biz OBT (Online Booking Tool) Online Booking Tool that enables travel managers and business travelers to search, book, and manage flights, hotels, trains, and car rentals with built-in travel policy controls and automated approval workflows.
• Trip.Biz App Mobile application for business travelers to book travel, track itineraries, receive real-time notifications, and manage travel arrangements on the go.

Quantifiable outcome

• Travel manager efficiency improvement by 45%
• +7 more outcomes

Named customers9 records

Segments1 record

Ideal customer profiles2 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

AI capability6 records

Feature7 records

Partnerships

Six partnerships are on record, tiered core and minor.

• UnilevercoreStrategic or Co-development Partner · 24 October 2023Key business partner actively collaborating on global travel management transformation. Unilever participated in Trip.Biz's Global Partner Conference 2023, sharing insights on strategic transformation and implementing global travel management solutions. Vijay V Kulkarni, Asia Pacific Travel & Expenses Manager at Unilever, highlighted Trip.Biz's cutting-edge technology and service mindset in unlocking new opportunities.
• Local Travel Management Companies (Partner Program)coreChannel Partner/ Reseller/ DistributorTrip.Biz's partner program enables local travel management companies to join the ecosystem, gaining access to proprietary technology, marketing resources, and abundant resources for growth. Partners benefit from tech empowerment, brand alliance opportunities, and collaboration with fellow partners.
• Hotel PartnerscoreChannel Partner/ Reseller/ DistributorHotel partners benefit from Trip.Biz's BPI Supplier Evaluation Model for performance boost and targeted business advice for service quality elevation. Nearly 2.4 million hotels worldwide are part of the network.
• Transportation PartnersminorChannel Partner/ Reseller/ DistributorTransportation partners including ride-hailing services gain access to Trip.Biz's trusted customer circle to promote services, with collaboration to develop more reliable and efficient solutions. International ride-hailing covers 60+ countries and 600+ cities.
• Trip.com GroupcoreStrategic or Co-development PartnerTrip.Biz is a digital-first full-service TMC powered by Trip.com Group. Trip.com Group entered the business travel market in 2006 and established dedicated business travel unit in 2013, eventually launching Trip.Biz as global TMC in 2023.
• GBTA (Global Business Travel Association)minorStrategic or Co-development PartnerTrip.Biz actively participates in GBTA Convention and contributed to panel discussions including 'Around the World Session for APAC'. GBTA represents the business travel industry globally.

Scale indicators14 records

Recent moves9 records

Expansion highlights6 records

Broad incumbents

• Booking.com for Business: Booking.com's corporate travel offering leveraging massive hotel inventory. Broader incumbent competing in the SME and self-serve corporate travel segment.

Emerging players

• TravelPerk: Fast-growing digital-first business travel platform with strong SMB and mid-market focus. Competes with Trip.Biz on technology-driven booking experience and rapid user adoption.
• Navan (formerly TripActions): AI-powered corporate travel and expense management platform targeting mid-market and enterprise. Competes with Trip.Biz's technology-led TMC value proposition.
• Spotnana: Cloud-native travel platform with modern OBT, NDC integration, and TMC partnerships. Emerging direct competitor focused on modernizing corporate travel infrastructure.

Direct peers

• Corporate Travel Management (CTM): Global TMC with strong APAC and North American presence, offering OBT, reporting, and policy compliance. Direct competitor in enterprise corporate travel.
• FCM Travel: Global TMC operating in 100+ countries with strong enterprise focus, OBT, and 24/7 support. Competes head-to-head with Trip.Biz for multinational corporate travel programs.
• Egencia (Expedia Group): Digital-first corporate travel platform backed by Expedia Group's inventory. Direct competitor combining OBT technology with travel supply depth — structurally similar to Trip.Biz's Trip.com Group backbone.
• BCD Travel: Major global TMC offering corporate travel management, reporting, and policy compliance across 100+ countries. Direct competitor in enterprise and mid-market segments.
• American Express Global Business Travel (Amex GBT): One of the largest global TMCs serving enterprise corporate travel with OBT, reporting, payment solutions, and 24/7 support. Directly competes with Trip.Biz for multinational corporate accounts.
• CWT (formerly Carlson Wagonlit Travel): Established global TMC with enterprise-grade booking, reporting, and meeting management. Direct competitor in the corporate travel management space.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xtwitter.com/Trip.Biz
• YouTubeyoutube.com/Trip.Biz
• Facebookfacebook.com/Trip.Biz
• LinkedInlinkedin.com/company/tripbizoffical
• Instagraminstagram.com/Trip.Biz

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Trip.Biz