Shalom Medcare
Shalom Medcare is a Singapore-based non-emergency medical transportation provider operating wheelchair-accessible vehicles with hydraulic lifts. It serves mobility-impaired individuals, dialysis patients, healthcare institutions, and eldercare facilities with transport, escort, and patient transfer services across Singapore and into Malaysia.
- Company typePrivate
- Founded-
- HeadquartersSingapore, Singapore
- Headcount1–10
- GTM typeB2C
- OfferingServices
What Shalom Medcare does
Shalom Medcare is a Singapore-based non-emergency medical transportation provider specializing in wheelchair-accessible mobility services. Founded in 2021 and operating with a team of approximately six employees from Hougang in Singapore's North-East Region, the company serves wheelchair users, dialysis and chemotherapy patients, elderly residents of nursing homes, individuals with special needs, and private families needing reliable transport to and from healthcare settings. Its service universe spans all of Singapore on a 24/7 basis with cross-border trips into Malaysia, and bookings are taken via a dedicated phone line (+65 8442 9447), WhatsApp, and an online form.
The company's product is built around a fleet of purpose-modified vehicles fitted with hydraulic lifts and floor-anchored safety restraint systems that allow wheelchair users to ride in their own chairs without transfer. Service lines include one-way and two-way wheelchair transport, medical escort and dialysis-specific escort services, patient transfer (bed-to-wheelchair and chair-to-wheelchair), a dedicated shuttle serving Singapore General Hospital, and cross-border wheelchair-friendly transport to Malaysia. Add-on revenue levers include door-to-door pickup, stair carry, bed-to-wheelchair transfer, and wheelchair rental. The company holds BizSafe Level 3 certification from Singapore's Workplace Safety and Health Council.
Revenue is generated transactionally through distance-tiered pricing (one-way trips at SGD 35-60 and two-way trips at SGD 65-115 based on Google Maps distance bands), plus hourly and per-session fees for medical and dialysis escorts, night/Sunday/public-holiday surcharges, and add-on service charges. The go-to-market is predominantly direct-to-consumer via phone and WhatsApp, with an enterprise layer consisting of a dedicated shuttle contract with Singapore General Hospital and broader institutional relationships with hospitals, polyclinics, eldercare facilities, and special-needs institutions. The company does not have a mobile application, does not disclose external funding, and operates as an independent privately held entity.
Shalom Medcare firmographics
Firmographics- Name
- Shalom Medcare
- Legal name
- Shalom Medcare
- Website
- https://shmedcare.com
- Company type
- Private
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Shalom Medcare is a Singapore-based non-emergency medical transportation provider operating wheelchair-accessible vehicles with hydraulic lifts. It serves mobility-impaired individuals, dialysis patients, healthcare institutions, and eldercare facilities with transport, escort, and patient transfer services across Singapore and into Malaysia.
- Ownership category
- akta.pro rank
Shalom Medcare industry classification
Industry- Product category
- Non-Emergency Medical Transportation
- NAICS
- Special Needs Transportation (485991), Services for the Elderly and Persons with Disabilities (624120)
- SIC
- Transportation Services (4700), Services-Health Services (8000)
- akta.pro primary industry
- Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services (TLAFAKAC)
- akta.pro secondary industries
- Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport (HLAFANAJ), Ambulatory Medical Escort / Door-Through-Door Assistance Services (TLAFAKAD), Facility-Based Patient Transport (Hospitals, SNFs, Dialysis Centers) (TLAFAKAG), Wheelchair-Accessible & Mobility Vehicle Transport (HSABAOAC)
Keywords
Where Shalom Medcare is headquartered
LocationHeadquarters
- HQ city
- Singapore
- HQ country
- Singapore
- HQ region
- Asia
Offices1 record
Markets served
Shalom Medcare business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Infrastructure, Marketing or Sales, Others
Revenue model
- Wheelchair Accessible Transportation: Transaction-based fees for wheelchair accessible transportation services, including one-way trips ($35-$60 based on distance) and two-way trips ($65-$115 based on distance). Additional charges apply for night bookings, Sundays, public holidays, same-day bookings, additional passengers, and add-on services.
- Medical Escort Services: Hourly medical escort services at $22/hour with a minimum of 3 hours. Professionally trained escorts accompany clients to medical appointments.
- Dialysis Escort Services: Per-session charges of $70 for escort services to and from dialysis sessions.
- Add-on Services: Additional revenue from door-to-door service ($10/way), carry down stairs service ($30/flight), bed to wheelchair transfer ($20/transfer), and wheelchair rental ($10/day).
- Cross-Border Transportation: Wheelchair accessible transportation services to Malaysia, providing cross-border mobility solutions.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Unit Pricing | Pay-as-you-go | Two-way wheelchair transport pricing by distance |
| Unit Pricing | Pay-as-you-go | One-way wheelchair transport pricing by distance |
| Usage-based | Pay-as-you-go | Medical Escort Service |
| Unit Pricing | Pay-as-you-go | Dialysis Escort Service |
| Unit Pricing | Pay-as-you-go | Add-on Services |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels3 records
Shalom Medcare product offering
Product offeringCore offering
Shalom Medcare provides non-emergency wheelchair accessible transportation in Singapore using vehicles fitted with hydraulic lifts and safety restraint systems, enabling wheelchair users to travel without transferring from their wheelchairs. The service is complemented by professionally trained medical escort services, specialised dialysis escorts, patient transfer assistance (bed-to-wheelchair), a dedicated shuttle bus service for Singapore General Hospital, and cross-border wheelchair transport to Malaysia, available 24/7 islandwide.
Product overview
Shalom Medcare is a medical transportation service provider offering a comprehensive suite of wheelchair-accessible transport services in Singapore and cross-border to Malaysia. The core offering consists of wheelchair accessible transportation with various escort services (medical, dialysis), patient transfers, and a dedicated hospital shuttle. Additional services include wheelchair rental, door-to-door service, stair carry assistance, and bed-to-wheelchair transfers. Services are available 24/7 islandwide with vehicles equipped with hydraulic lifts and safety restraint systems. The company operates on a tiered pricing model based on distance for both one-way and two-way trips.
Differentiator
Problem solved
Functional benefit
Quantifiable outcome
- Vehicles can accommodate up to 4 manual wheelchair users or 3 motorised wheelchair users plus 4-5 ambulatory adults per trip
- +1 more outcomes
Companies that use Shalom Medcare
Customer profileNamed customers4 records
Segments5 records
Ideal customer profiles3 records
Shalom Medcare technology and API
TechnologyAPI detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature3 records
Shalom Medcare partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- Singapore General HospitalcoreShalom Medcare provides dedicated wheelchair shuttle bus services specifically for Singapore General Hospital patients, offering accessible transportation to and from the hospital for medical appointments, treatments, and discharge.
Scale indicators3 records
Recent moves5 records
Expansion highlights5 records
Shalom Medcare competitors and assessment
Company assessmentBroad incumbents
- ComfortDelGro: Singapore's largest taxi and private-hire operator with wheelchair-accessible taxi services. Comparable because it serves Singapore's mobility-impaired residents with WAV and assisted transport, operating in the same geography and customer pool as Shalom Medcare.
- Grab: Singapore-headquartered ride-hailing platform with accessibility products (e.g., GrabAssist regionally) covering passengers with mobility needs. Comparable as a tech-enabled mobility provider in Singapore with broader scale and capital base.
- SMRT Corporation: Major Singapore public transport operator managing bus, rail and mobility services for the general population, including accessibility-fitted vehicles. Comparable as a Singapore mobility incumbent covering accessibility-related transit.
Direct peers
- St John Singapore: Singapore non-emergency ambulance and patient transport provider offering medical escort and event coverage. Directly comparable as a non-emergency medical transport operator serving healthcare and mobility-impaired customers in Singapore.
- Homage: Singapore-based home and community care provider offering eldercare and disability support that can include mobility assistance and transport coordination. Directly comparable as a senior/special-needs care provider operating in the same Singapore market with overlapping customer segments.
Others
- NTUC Health: Singapore eldercare co-operative providing home care, day care and senior services including transport coordination. Comparable as a senior-care ecosystem participant that interacts with the same mobility-impaired elderly demand pool.
Regional players
- TADA: Singapore-based ride-hailing platform positioned as an ethical alternative to incumbent ride-hailers. Comparable as a Singapore-centric mobility player addressing underserved passenger segments, including accessibility.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
Shalom Medcare social profiles
Digital presenceShalom Medcare compliance and trust
Trust signalCompliance1 record
Shalom Medcare financial estimates
Financial estimateRevenue estimate
Valuation estimate
Shalom Medcare leadership team
Management profileNumber of profiles
Shalom Medcare funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Shalom Medcare M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Shalom Medcare
What does Shalom Medcare do?
Shalom Medcare provides non-emergency wheelchair accessible transportation in Singapore using vehicles fitted with hydraulic lifts and safety restraint systems, enabling wheelchair users to travel without transferring from their wheelchairs. The service is complemented by professionally trained medical escort services, specialised dialysis escorts, patient transfer assistance (bed-to-wheelchair), a dedicated shuttle bus service for Singapore General Hospital, and cross-border wheelchair transport to Malaysia, available 24/7 islandwide.
Is Shalom Medcare a public or private company?
Shalom Medcare is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Shalom Medcare founded?
Shalom Medcare was founded in -1. It employs 1 to 10 people.
Where is Shalom Medcare based?
Shalom Medcare is headquartered in Singapore, Singapore, in the Asia region.
How does Shalom Medcare make money?
Five revenue lines are on record. Wheelchair Accessible Transportation is the primary driver. The others are medical Escort Services, dialysis Escort Services, add-on Services and cross-Border Transportation.
Who are Shalom Medcare's main competitors?
Broad incumbents on record are ComfortDelGro, Grab and SMRT Corporation. Direct peers are St John Singapore and Homage. NTUC Health is listed as an others. TADA is listed as a regional player.
Does Shalom Medcare have an API?
No public API is recorded for Shalom Medcare.
What industry is Shalom Medcare in?
Shalom Medcare's product category is Non-Emergency Medical Transportation. Its primary akta.pro industry code is TLAFAKAC, Wheelchair-Accessible Vehicle (WAV) & Stretcher Transport Services, with a secondary code of HLAFANAJ, Non-Emergency Medical Transportation (NEMT) & Wheelchair/Stretcher Transport. Its NAICS code is 485991 and its SIC code is 4700.