What Multibanco does

SIBS SGPS, S.A., operating under the brands MULTIBANCO, MB WAY, and "SIBS — Partner in Payments," is a Portuguese payment services provider founded in 1985 that runs a vertically integrated payment infrastructure stack across card issuing, acquiring, processing, and digital channels. The company's flagship asset is the MULTIBANCO network — over 12,000 ATMs in Portugal supporting 60+ banking and non-banking operations — complemented by the MB WAY mobile wallet with 6M+ users partnered with 94% of Portuguese issuing banks, the proprietary MB Scheme payment system deployed across 18 European markets, the SIBS PAY online payment gateway, and Smart Terminals for in-store acceptance. Adjacent capabilities span card processing (40M+ cards annually), SWIFT connectivity with 99.999% availability, TIPS-based instant payments, fraud prevention (PAYWATCH), digital identity (Multicert ID/mID), cybersecurity (SIBS Cyberwatch), open banking APIs (SIBS API Market across 20+ European markets), ESG reporting, KYC utilities, smart-city payments, and digital asset/blockchain solutions, all served through 15 wholly-owned subsidiaries.

The business model combines transaction-based fees (payment processing, ATM/POS acquiring, instant payments), managed services (ATM network management for financial institutions), subscription/recurring revenue (digital identity and certificate services), unit pricing (card production and personalisation via Cartosis), and licensing/usage-based revenue (API marketplace). Pricing is largely quote-based and not publicly disclosed, with the ESG solutions platform notably offered as a freemium entry point. Customer segments include Financial Institutions (banks, payment service providers, fintechs), Merchants and Corporate Clients (retail, hospitality, healthcare, transport, energy, public sector), and Consumers (MB WAY and mID users), with primary markets in Portugal and growing operations across Europe (Poland, Romania, France, Spain, Netherlands), Africa (Angola, Mozambique, Algeria, others), and parts of Asia.

Go-to-market is primarily enterprise field sales with dedicated relationship managers targeting banks and large merchants, supplemented by an API-first developer channel (SIBS API Market) for fintechs and Third Party Providers, and digital marketing via the corporate website, LinkedIn, X, and YouTube. Key named customers span Portugal's largest banks (Novo Banco, CGD, BPI, Santander, Montepio, BBVA) and major enterprises (IKEA, Auchan, Decathlon, Vodafone, Carris, Galp, EMEL, Iberdrola BP pulse). Regulatory positioning is unusually deep — Qualified Trust Service Provider under eIDAS, ISO 27001 certified, CMMI DEV Level 3, EMV certified for Romania ATMs, PSD2/DORA/NIS2/SOX-aligned — reflecting nearly four decades operating critical payment rails. The company is privately held with no disclosed parent, no external funding rounds, and a share capital of EUR 24,642,300.

Name

Multibanco

Legal name

SIBS SGPS, S.A.

Website

https://sibs.pt

Company type

Private

Founded year

1985

Operating status

Operating

Headcount range

11–50 employees

Short description

SIBS is a Portuguese payment services provider (founded 1985) operating the MULTIBANCO ATM network (12,000+ terminals), MB WAY mobile wallet (6M+ users), and an integrated payment, card, identity, and open-banking ecosystem serving financial institutions, merchants, and consumers across 30+ countries.

Ownership category

akta.pro rank

Product category

Payment Processing & Infrastructure

akta.pro primary industry

Payment Gateways & API Connectivity (FSAGABAB)

akta.pro secondary industries

Alternative Payment Methods (APM) Enablement (Wallets, A2A, Local Rails) (FSAGABAJ), Bank Connectivity & Channels (Host-to-host, SWIFT, APIs, EB portals) (FSABAIAF), Embedded Deposit Accounts & Digital Wallet Infrastructure (FSAGALAE), ATM Deployers & Managed ATM Services (IAD/ISO) (FSAMAOAC)

Keywords

• Payment processing services
• ATM network operations
• Mobile wallet payments
• Card processing solutions
• Open banking APIs

Headquarters

HQ city

Amadora

HQ country

Portugal

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Software

Cost components

Technology or R&D, Operations, Infrastructure, Personnel, Marketing or Sales, Supply Chain, Others

Revenue model

1. Payment Processing and Transaction Fees: SIBS generates primary revenue through transaction processing fees across its ATM network, POS terminals, and online payment gateway. The company acts as acquirer for international and local payment schemes, processing transactions for merchants and financial institutions.
2. ATM and POS Network Management: Revenue from managing ATM networks for financial institutions and independent ATM deployment services, including installation, maintenance, and 24/7 monitoring.
3. Card Production and Personalisation: Production and personalisation services for banking cards, loyalty cards, gift cards, identification cards, and access cards. Includes EMV, contactless, RFID, NFC technologies.
4. Digital Identity and Certificate Services: Qualified digital certificates, electronic signatures, digital onboarding, and identity verification services for individuals and organisations.
5. Open Banking API Services: API marketplace enabling TPPs to access banking services, with revenue derived from API usage and licensing fees.
6. Acquiring Services: Transaction acceptance services for merchants on behalf of International and Local Payment Schemes, including POS and ATM acceptance.

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

SIBS operates the MULTIBANCO ATM network and provides end-to-end payment infrastructure for financial institutions and merchants across Europe, Africa, and Asia. The company delivers card processing, acquiring, online payments (SIBS PAY), POS terminals, the MB WAY mobile wallet, open banking APIs, fraud prevention, digital identity, and SWIFT connectivity services. Nearly 40 years of operational experience (since 1985) and a proprietary MULTIBANCO network of 12,000+ ATMs underpin the offering.

Product overview

SIBS operates the MULTIBANCO network as a comprehensive payment ecosystem with a platform-plus-modules architecture. The core platform consists of the MULTIBANCO ATM network (12,000+ terminals since 1985), MB WAY mobile wallet (6M+ users), SIBS PAY online payment gateway, Smart Terminals for in-store payments, and the MB Scheme for card-based transactions. These core products are complemented by specialized modules including Omnichannel Backoffice for merchant operations management, PAYWATCH for fraud prevention, SIBS Cyberwatch for cybersecurity, SIBS API Market for open banking connectivity, SIBS Analytics for consumption insights, and Metacase for financial flows optimization. Supporting services include card production (Cartosis), digital identity (Multicert ID/mID), smart city payments, ESG solutions, KYC Utility Ecosystem, loyalty programs, donations, Digitalization and BTO outsourcing services, and Digital Asset Solutions for blockchain. The company provides end-to-end coverage across issuing, acquiring, processing, and digital payment solutions serving consumers, merchants, and financial institutions across Europe, Africa, and Asia.

Differentiator

Problem solved

Functional benefit

Products and services

• MULTIBANCO Network
• MB WAY
• SIBS PAY
• Smart Terminals
• Account2Account (A2A)
• Multicert ID (mID)
• SIBS Cyberwatch
• SWIFT and Instant Payments
• SIBS API Market
• MB Scheme
• SIBS Cartosis
• Metacase
• Digital Business Cards
• Digitalization and BTO
• Card Processing

Quantifiable outcome

• 99.999% SWIFT availability
• +5 more outcomes

Named customers20 records

Segments3 records

Technology focussed Yes

API detail

Has API

Yes

API docs

API detail

Core technology

AI maturity

App detail

AI capability9 records

Feature10 records

Partnerships

Eight partnerships are on record, tiered core and strategic.

• Iberdrola BP pulsecoreTechnology or IntegrationPOS terminal integration at Iberdrola BP pulse electric vehicle charging points in Portugal. The integration enables simple, fast, and secure payments directly at charging stations, removing barriers to EV adoption and building user confidence in charging experiences.
• Carris (Lisbon Metropolitan Transport)coreTechnology or IntegrationSmart cities public transport payment solutions including QR code payments via MB WAY, offline validation within mass transit, inspection and control tools, and ticketing system integration.
• Galp EnergiacoreTechnology or IntegrationElectric vehicle charging payment solutions at Galp stations integrated with SIBS payment infrastructure.
• EMEL (Lisbon Mobility)coreTechnology or IntegrationSmart parking payment solutions via MB WAY app enabling users to pay parking meters by scanning QR codes.
• EFRAGstrategicStrategic or Co-development PartnerSIBS operates ESG solutions under EFRAG Friends programme, contributing to the ESRS ecosystem and promoting corporate transparency and sustainable business practices across Europe.
• SWIFTcoreTechnology or IntegrationSWIFT connectivity services enabling international payment instructions, treasury operations, and bank communications worldwide. SIBS provides FIN, FINPlus/XML, FileAct, and API subscriptions with 99.999% availability.
• European Central Bank (TIPS)coreTechnology or IntegrationInteroperability with TIPS (Target Instant Payment Settlement) enabling SEPA-wide instant payment reach across the European Union.
• ECPC Consortium (European Card Payment Cooperation)coreStrategic or Co-development PartnerJoint development of CPACE (Common Payment Application Contactless Extension), the European contactless standard for MB cards developed with European counterparts in the ECPC Consortium.

Scale indicators14 records

Recent moves6 records

Expansion highlights7 records

Broad incumbents

• Adyen: Adyen is a global, publicly listed payment platform offering unified online, in-store and platform payment processing. While larger and broader, it competes with SIBS in European merchant acquiring and gateway services.
• Stripe: Stripe is a global online payment processor serving merchants and platforms with developer-first APIs. Its gateway and processing services overlap with SIBS PAY and SIBS API Market across European markets.

Direct peers

• Euronet Worldwide: Euronet operates a global ATM and payment processing network and is one of the closest pure-play comparables to SIBS' ATM Express and card processing businesses across emerging and developed markets.
• Worldline: Worldline is a large European payment processor offering merchant acquiring, card processing, ATM services and digital services across the EU. It directly competes with SIBS in Iberia and other EU markets on acquiring, processing and gateway services.
• Thunes: Thunes operates a global cross-border payments network connecting banks, mobile wallets and payment service providers. Its cross-border infrastructure and wallet interoperability directly overlap with SIBS' MB WAY and SWIFT/Instant Payments business.
• Cardtronics (NCR Atleos): Cardtronics, now part of NCR Atleos, is a leading independent ATM deployer and services provider globally. Its ATM outsourcing and managed services business closely mirrors SIBS' ATM Express offering.
• Network International: Network International is a leading payment processor across the Middle East and Africa with merchant acquiring, issuing and processing. It is comparable to SIBS in delivering end-to-end payment infrastructure across emerging EMEA markets.
• Nexi: Nexi is a leading European PayTech providing acquiring, issuing, ATM and digital banking services, primarily in Italy and expanding across Europe. Its broad payment infrastructure stack is highly comparable to SIBS' offering.

Regional players

• PagSeguro (PagBank): PagSeguro is a major Latin American digital payments company offering acquiring, POS devices and digital accounts. It is comparable to SIBS in combining merchant acquiring, mobile wallet and payment infrastructure for a regional market.
• Cielo: Cielo is Brazil's largest card acquirer and payment processor, providing merchant acquiring, POS and payment solutions. While primarily Brazilian, it is comparable in business model to SIBS' acquiring and POS business in Iberia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat7 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/SIBS_Payments
• YouTubeyoutube.com/@SIBS
• LinkedInlinkedin.com/company/multibanco

Compliance7 records

Revenue estimate

Valuation estimate

Number of profiles

Subsidiaries16 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Multibanco