Lokaal Bestuur Sint-Martens-Latem

What Lokaal Bestuur Sint-Martens-Latem does

Sint-Martens-Latem is a Belgian municipal government entity (lok bestuur) in the province of Oost-Vlaanderen, delivering public services to residents, local businesses, and tourist accommodation operators within its jurisdiction. The entity operates from the Gemeentehuis at Dorp 1, 9830 Sint-Martens-Latem, with 28 employees and a service portfolio spanning citizen affairs (burgerzaken), social welfare via OCMW, mobility and public works, waste management and environmental services, culture, sports, youth, and senior services. It functions under Belgian public law with no parent company or private ownership, funded through local taxes, government grants, and service fees.

Its core digital product is the e-loket (electronic service counter), a self-service portal providing online access to certificates, tax filings, territorial matters applications, and social services requests. Supporting digital products include the Cadeaubon Latem-Deurle — a digital local gift card platform powered by Kivalo with QR-code redemption used by 50+ local merchants — the Register Toeristische Logies for tourist accommodation tax filings, the Mijn Bibliotheek digital library portal, online appointment booking, and the Hoplr neighborhood platform with 1,000+ registered residents. The municipality also maintains the multimodal Dorpsmagazine (bimonthly), a Mailchimp newsletter, and an active social media presence across Facebook, YouTube, Instagram, and LinkedIn.

Revenue derives from local taxes (including a tourist accommodation tax of €2.83 per overnight stay per person, with penalties for non-compliance ranging from 20% to 200%), government grants, and service fees. The municipality serves three primary customer segments: residents accessing municipal services, local entrepreneurs and businesses benefiting from the Cadeaubon platform and regulatory support, and tourist accommodation operators required to register and remit tourism tax. Strategic infrastructure investment includes the De Vluchter multifunctional community building (under construction since 2021) and formal cultural partnerships with Museum Dhondt-Dhaenens and the Parkbosgidsen volunteer guides.

Name

Lokaal Bestuur Sint-Martens-Latem

Legal name

Gemeente en OCMW Sint-Martens-Latem

Website

https://sint-martens-latem.be

Company type

Public

Operating status

Operating

Headcount range

11–50 employees

Short description

Lokaal Bestuur Sint-Martens-Latem is a Belgian municipal government entity serving residents, local businesses, and tourist accommodation operators in Oost-Vlaanderen with citizen services, social welfare, mobility, waste management, and cultural programs, delivered through a digital e-loket and the Gemeentehuis.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Administration of Environmental Quality Programs (9241), Waste Collection (56211), Civic and Social Organizations (81341)

SIC

Refuse Systems (4953), Services-Social Services (8300)

akta.pro primary industry

Local Transportation, Parking & Mobility Administration (BPAIACAM)

akta.pro secondary industries

Solid Waste & Recycling Services Administration (BPAIACAH), Transportation Demand Management (TDM) & Commute Programs (EDALAKAJ)

Keywords

• Municipal government services
• Local public administration
• Citizen services
• Waste management services
• Community recreation programs

Headquarters

HQ city

Sint-Martens-Latem

HQ country

Belgium

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Pricing tiers

Distribution channels4 records

Marketing channels7 records

Core offering

Lokaal Bestuur Sint-Martens-Latem is a Belgian municipal government entity providing integrated local public administration services to residents, businesses, and visitors of Sint-Martens-Latem. Core offerings span citizen services (identity documents, certificates, civil affairs), tax administration (tourist accommodation tax at 2.83 EUR per overnight stay), social welfare (OCMW), mobility and public works (bicycle networks, electric shared cars via BattMobility), waste management and environmental services (recycling park, PFAS monitoring, food forest), cultural services (two municipal museums, library, UiT events calendar), and community programs (subsidies to 34 associations, Dorpsmagazine, newsletter, Hoplr neighborhood platform).

Product overview

Lokaal Bestuur Sint-Martens-Latem is a Belgian municipal government (gemeente) providing a broad portfolio of public services through its website. The offering is structured as a multi-channel service platform combining in-person municipal services with a digital e-loket (electronic service desk). Key digital products include: the E-loket for online certificates and declarations (civil affairs, taxes, territorial matters); the Cadeaubon Latem-Deurle (powered by Kivalo) for local gift vouchers with QR-code redemption; a Register Toeristische Logies for tourist accommodation tax filings; Mijn Bibliotheek for digital library access; and an online appointment booking system. Broader service categories cover mobility (fietsnetwerk, electric shared cars via BattMobility), waste management and recycling, culture (museums, libraries), and community communication (newsletter via Mailchimp, village magazines, UiT events calendar). Supporting infrastructure includes camera surveillance at De Vluchter and integration with Flemish government platforms such as Mijn Burgerprofiel, Notubiz, and Cipal Schaubroeck.

Differentiator

Problem solved

Functional benefit

Products and services

• E-loket (Electronic Service Desk) Digital self-service portal providing online access to municipal certificates and declarations for civil affairs (burgerzaken), tax filings (belastingen), territorial matters (grondgebiedzaken), and social services applications. Available to residents and businesses 24/7.
• Cadeaubon Latem-Deurle Digital local gift card platform administered through Kivalo that enables residents and visitors to purchase and redeem gift vouchers at 50+ participating local merchants across Latem and Deurle, supporting QR-code-based redemption and multi-use balances until zero.
• Register Toeristische Logies (Tourist Accommodation Registry) Online registration system for operators of tourist accommodations (hotels, B&Bs, Airbnb, holiday homes) to submit occupancy registers to the municipal tax administration, with deadline-driven submission via email or paper. Tourist accommodation tax of 2.83 EUR per overnight stay per person, with penalties escalating from 20% to 200% for non-compliance.
• Mobiliteit en Openbare Werken (Mobility & Public Works) Integrated municipal mobility services including the municipal bicycle network (fietsnetwerk) with bike streets and suggestion lanes, electric car sharing via BattMobility (five vehicles), public transport coordination, parking, slow roads (trage wegen), and major construction projects including De Vluchter and Site De Vierschaar.
• Afval, Leefmilieu en Groen (Waste, Environment & Green Spaces) Municipal services covering waste sorting guides, recycling park operations (with electronic access cards for non-residents), green space management including the Speureweg food forest (voedselbos), PFAS monitoring, environmental permits, and coordination with IVM waste management intercommunale.
• Bibliotheek (Municipal Library) Municipal library providing lending services and digital access to the catalog via the Mijn Bibliotheek (openbibid) portal with OAuth authentication. Located within the De Vluchter multifunctional building.
• Dorpsmagazines (Village Magazines)

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration11 records

Feature2 records

Partnerships

Eight partnerships are on record, tiered minor and core.

• Museum Dhondt-DhaenensminorStrategic or Co-development Partner · 27 February 2023A charter was signed between the local government and Museum Dhondt-Dhaenens to establish a cooperation framework where both parties and all stakeholders benefit. The intent declaration contains principles for good collaboration between the municipality and the museum.
• KivalocoreTechnology or Integration · 1 January 2023The municipality provides a free digital platform (via Kivalo) for the issuance of the 'Cadeaubon Latem-Deurle' gift card. Kivalo provides the technology infrastructure for merchant registration, QR-code scanning, and balance tracking. The platform is managed by the local government but serves local entrepreneurs and residents.
• IVM (Intercommunale voor Milieubeheer)coreOthersIVM is the waste management intercommunale that handles waste collection, recycling park operations, and environmental services for the municipality. The municipality coordinates with IVM on waste collection schedules, recycling park access, and environmental initiatives including PFAS monitoring.
• Wildlife VOC Team Oost-VlaanderenminorOthersWildlife rescue organization that provides guidance on injured or sick wild animals found in the municipality. The municipality shares their contact information (09 230 46 46) and coordinates animal rescue efforts.
• HoplrcoreTechnology or IntegrationDigital neighborhood platform used by the municipality to share news, organize neighborhood activities, and engage residents. The municipality is an active user of Hoplr, sharing messages about traffic measures, clean-up actions, and community events. A municipal social worker acts as 'buurtwerker' across the three Hoplr neighborhoods.
• Wonen Leie & ScheldecoreOthersA housing and energy advisory service ('Woonloket') operating in the Leie & Schelde region. The municipality provides weekly office hours at the municipal building where residents can consult an expert on housing and energy matters.
• Parkbosgidsen (Park Bos Guides)minorOthersVolunteer nature guides who conduct monthly guided walks in the Parkbos, teaching participants about local nature, wildlife, and landscapes. The municipality promotes these walks through its communications channels.
• Safeonweb (Centrum voor Cybersecurity België)minorOthersThe municipality directs citizens to report fraudulent/phishing emails to Safeonweb ([email protected]) as part of its cybersecurity awareness efforts.

Scale indicators3 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• Gemeente Deinze: Neighboring Flemish municipality in Oost-Vlaanderen under whose Kunstacademie Deinze (KADE) Sint-Martens-Latem's branch operates. Directly comparable as a same-province, Flemish municipal government delivering citizen services, culture, mobility, and waste coordination through a similar e-loket-style digital stack.
• Gemeente Nazareth: Small adjacent Flemish municipality in Oost-Vlaanderen with a comparable population scale and similar profile of citizen services, mobility programs, and intercommunale-based waste coordination. Directly comparable on size, service scope, and governance model.
• Gemeente Merelbeke: Same Oost-Vlaanderen province municipal authority of comparable size, sharing the IVM waste intercommunale and bilingual Flemish administrative service environment. Comparable in fiscal scale, citizen services, and digital service delivery.
• Gemeente Brasschaat: Affluent Flemish municipality of comparable size with an analogous municipal e-loket, citizen services, and cultural programming. Comparable on citizen-facing service digitalization and community engagement scale.
• Gemeente Schilde: Affluent small Flemish municipality in the Antwerp province with a similar high-income, low-density profile and a comparable basket of municipal services including culture, mobility, and environmental programs. Comparable on service breadth and resident demographic.

Broad incumbents

• Cipal Schaubroeck: Established IT and shared-services provider for Flemish local governments, used by Sint-Martens-Latem to publish municipal council agendas. Comparable as a broader incumbent operating across citizen services, council administration, and digital platforms for the same municipal customer base.
• IVM (Intercommunale voor Milieubeheer): Regional intercommunale handling waste collection, recycling park operations, and PFAS monitoring for Sint-Martens-Latem and other municipalities. Comparable as a broader incumbent providing waste, environmental, and public-space services on behalf of multiple municipal partners.

Emerging players

• Hoplr: Digital neighborhood platform used by Sint-Martens-Latem to engage 1,000+ residents across three neighborhoods. Comparable as an emerging player providing hyperlocal community engagement infrastructure to local governments.
• Kivalo: Belgian SaaS platform operator of the local digital gift card that powers Cadeaubon Latem-Deurle. Comparable as an emerging player offering a niche digital commerce tool used by municipalities to drive local economic activity.

Regional players

• Wonen Leie & Schelde: Regional housing and energy advisory service ('woonloket') operating weekly counters inside Sint-Martens-Latem's town hall. Comparable as a regional player delivering a parallel subset of municipal services (housing advice) on a multi-municipality footprint.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/VrijeTijdSintMartensLatem
• LinkedInlinkedin.com/company/sint-martens-latem

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Lokaal Bestuur Sint-Martens-Latem