ACS Słuchmed

Name

ACS Słuchmed

Legal name

ACS Audika Sp. z o.o.

Website

https://sluchmed.pl

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Hearing Healthcare Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134)

SIC

Services-Offices & Clinics Of Doctors Of Medicine (8011), Surgical & Medical Instruments & Apparatus (3841)

akta.pro primary industry

Audiology & Hearing Diagnostic Centers (HLAFAKAH)

akta.pro secondary industries

Audiology & Hearing Services (ENT-Affiliated) (HLAKAMAI), General Otolaryngology (ENT) (HLAKAMAA), Otology & Neurotology (Ear/Hearing/Balance) (HLAKAMAC), Hearing Enhancement / Assistive Listening Audio Devices (CRACANAL)

Keywords

• Hearing healthcare services
• Hearing aid retail
• Audiology diagnostics
• Hearing assessments
• Hearing center network

Headquarters

HQ city

Warsaw

HQ country

Poland

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Supply Chain, Operations, Marketing or Sales, Infrastructure

Revenue model

1. Hearing Aid Sales: Sale and fitting of hearing aids (medical devices). Approximately 87% of total revenue. Hearing aids sourced from Oticon Polska (sister company within Demant group) at 87,248,564.82 PLN in 2023. Offers NFZ (public health insurance) reimbursement support and PFRON subsidies.
2. Medical Services: Healthcare services including specialist medical consultations, diagnostic tests (ABR, ASSR, VNG), APD therapy. Approximately 13% of total revenue.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels7 records

Core offering

ACS Audika Sp. z o.o. (operating as Audika Polska) runs Poland's largest network of more than 650 hearing centers and 21 medical centers, selling Oticon and Bernafon hearing aids and providing audiology services including free hearing tests, fitting, ENT consultations, ABR/ASSR diagnostic testing, VNG vestibular testing, and APD therapy. The business combines retail device sales with ongoing aftercare and medical services.

Product overview

Audika (formerly ACS Słuchmed) operates a network of over 650 hearing centers across Poland, offering a comprehensive portfolio of hearing healthcare products and services. The core offering centers on Oticon and Bernafon hearing aids—spanning premium AI-powered models (Oticon Intent with 4D intention sensors, Oticon More with deep neural networks, Oticon Zeal rechargeable AI-powered devices) to accessible options (Oticon Jet, Oticon Opn, Bernafon families). Beyond devices, Audika provides free hearing tests, online hearing assessments, specialized medical center services including ABR/ASSR testing and vestibular diagnostics, all supported by the Audika Aftercare Program offering lifetime support. The company sells hearing aids qualifying for NFZ (National Health Fund) reimbursement.

Differentiator

Problem solved

Functional benefit

Products and services

• Oticon hearing aids Behind-the-ear and in-the-ear hearing aids from Oticon featuring BrainHearing technology, Deep Neural Network processing, 4D user-intention sensors, Bluetooth connectivity, and rechargeable options, retailed to individual consumers with hearing loss in Poland.
• Bernafon hearing aids Hearing aids from Bernafon offering natural sound quality and speech clarity in multiple acoustic environments, retailed to individual consumers with hearing loss in Poland.
• Free Hearing Test (Bezpłatne badanie słuchu) Complimentary in-center hearing examination covering audiologic, cognitive, psychological, and subjective aspects of hearing function, provided to any walk-in or appointment-based visitor.
• Online Hearing Test (Test słuchu online) Self-administered online hearing screening quiz that allows users to verify their hearing condition from home and acts as a lead-generation entry point for in-center consultations.
• Medical Centers Services (Centra Medyczne) Specialist medical consultations and examinations covering ENT, audiology, phoniatrics, allergology, speech therapy, and auditory processing disorder (APD) diagnosis and therapy across more than 20 Audika medical centers in Poland.
• ABR and ASSR Diagnostic Testing Objective electrophysiological hearing tests (Auditory Brainstem Response and Auditory Steady State Response) performed in daytime and nighttime modes for adults, children, and newborns.
• VNG Vestibular Testing (Badanie błędnika VNG) Videonystagmography (VNG) diagnostic testing for dizziness and balance disorders, performed at Audika medical centers.
• Audika Aftercare Program Lifetime aftercare program bundled with hearing aid purchases, including a 4-year device service plan, free cleaning, adjustments, minor repairs, annual reviews, and online consultations with hearing care specialists.

Quantifiable outcome

• 4.9/5 patient satisfaction rating based on 14,046 reviews
• +2 more outcomes

Named customers2 records

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability5 records

Feature5 records

Partnerships

Five partnerships are on record, tiered minor and core.

• Elton Aparaty Słuchowe Sp. z o.o.minorStrategic or Co-development Partner · 1 January 2022Acquired in 2022 through merger under Article 492 § 1 point 1 of the Commercial Companies Code. Elton's assets were transferred to ACS Audika as the acquiring company. The acquisition increased sales points but was not considered to have significant impact on tax obligations due to Elton's limited scale.
• Oticon Polska Sp. z o.o.coreChannel Partner/ Reseller/ DistributorSole shareholder of ACS Audika. Primary supplier of hearing aids and accessories for resale. Related party transaction of 87,248,564.82 PLN in 2023 for hearing aid purchases.
• DEMANT A/S (WILLIAM DEMANT HOLDING A/S)coreOthersParent company based in Smørum, Denmark. Ultimate owner of Oticon Polska which owns ACS Audika. Founded in 1904 by Hans Demant to help people with hearing loss. Demant Group operates in 30+ countries globally.
• Polskie Towarzystwo Lekarskie (Polish Medical Association)minorStrategic or Co-development PartnerCooperative partner in nationwide 'Screening assessment of hearing quality among patients of Primary Care and Specialist Outpatient Clinics' program (Przesiewowa ocena jakości słuchu wśród pacjentów poradni Podstawowej Opieki Zdrowotnej oraz Ambulatoryjnej Opieki Specjalistycznej).
• Local Government AuthoritiesminorStrategic or Co-development PartnerCooperation with territorial self-government organs for organizing free preventive hearing screenings for local residents.

Scale indicators6 records

Recent moves8 records

Expansion highlights5 records

Others

• Demant A/S: Parent company of Audika and Oticon. Listed for context as the controlling shareholder; comparable as the broader group whose retail performance includes Audika's results.

Direct peers

• Sonova: Swiss hearing healthcare group owning Phonak, Unitron, and retail brands (KIND, GEERS, Audium). Combines hearing aid manufacturing with vertically integrated retail comparable to Demant/Audika.
• GN Hearing (ReSound): Danish hearing aid manufacturer with growing retail presence. Direct competitor in hearing aid technology and through retail networks in adjacent European markets.
• WS Audiology: Owner of Signia, Widex, and retail chains across Europe. Direct competitor as both hearing aid manufacturer and retail operator competing for the same Polish and European patients.
• Amplifon: Global market leader in hearing care retail, operating thousands of stores across Europe including Poland. Direct competitor to Audika with similar free-test, fitting, and aftercare model targeting the same consumer segment.

Broad incumbents

• Specsavers Hearcare: Large UK-headquartered optical/hearing retail chain offering free hearing tests and hearing aid dispensing. Comparable consumer-facing retail model, though anchored in optical and operating across UK/Europe rather than Central Europe specifically.
• Starkey Hearing Technologies: US-headquartered hearing aid manufacturer with selective retail partnerships and direct-to-consumer initiatives. Comparable as an integrated hearing technology + distribution player in adjacent geographies.

Regional players

• LUX MED: Poland's largest private healthcare network, part of the Bupa group. Comparable as a regional player offering multi-specialty outpatient services including ENT and audiology-adjacent care in the same Polish geography.
• Medicover: Major Polish private healthcare provider operating clinics across Poland. Comparable as a regional ambulatory healthcare operator with overlapping medical-center footprint in Polish cities.

Emerging players

• Cochlear Limited: Global implantable hearing solutions provider expanding into adjacent hearing care services. Comparable as a hearing healthcare peer, though focused on implants rather than retail hearing aids.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/user/sluchmed/videos
• Facebookfacebook.com/AudikaPolska
• LinkedInlinkedin.com/company/acs-s%C5%82uchmed-

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Subsidiaries1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about ACS Słuchmed