What SMARTEX EXPERTISES does

SMARTEX EXPERTISES is a multi-disciplinary consulting firm headquartered in Abidjan, Côte d'Ivoire, founded in 2018 to serve enterprises, public institutions, and development organisations across West/Central Africa, Europe, and North America. Its service portfolio spans Strategy, Management, Technology, Sustainable Development/CSR, Certification, and Performance Management, with a stated client base of 100 entities and 50 completed projects. Named clients include Orange, SIFCA, CGECI, Ivoire Hydro, and Sania, spanning telecoms, agro-industrial, energy, and public-sector verticals.

The firm has built a portfolio of seven proprietary platforms: SMARTEX CRMIA (AI-powered customer relationship management), Smartex Vocalia (voice/AI), Smartex Chatbots IA, SMARTEX Education, SMARTEX SustWay (ESG/CSR software), PILOSTORG, and Cyberas Intelligence (cybersecurity advisory). These are positioned as the Technology arm of the practice, intended to convert consulting expertise into recurring software and managed-services revenue. The firm holds an unusually broad stack of ISO certifications (9001, 14001, 45001, 27001, 37001, 26000, 21001, 17025, 14064, 14067), which are commercialised as a compliance advisory vertical.

The business model combines professional services (strategy, management, and certification consulting) with subscription-based software (CRMIA, SustWay, Education), usage-based fees (Vocalia, Chatbots IA), hardware sales, and managed services (Cyberas Intelligence). Operations span 10 countries — Côte d'Ivoire, Congo Brazzaville, Gabon, Senegal, Togo, France, Canada, USA, Luxembourg, and Switzerland — but with a 5-person disclosed headcount, international delivery is likely executed through a partner/subcontractor network rather than direct employees. Leadership is anchored by CEO Dr. Denis Gnanzou, a former Ivorian government director with a PhD from Paris 1 Panthéon-Sorbonne.

Name

SMARTEX EXPERTISES

Legal name

SMARTEX Expertises

Website

https://smartex-expertises.com

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

SMARTEX EXPERTISES is a 5-person consulting firm headquartered in Abidjan, Côte d'Ivoire, delivering strategy, management, technology, CSR, and certification services across 10 countries in Africa, Europe, and North America, supported by seven proprietary platforms.

Ownership category

akta.pro rank

Product category

Management Consulting Services

NAICS

Management Consulting Services (54161), Computer Systems Design Services (541512), Other Scientific and Technical Consulting Services (54169)

SIC

Services-Management Consulting Services (8742), Services-Computer Programming Services (7371)

akta.pro primary industry

Strategy & IT Advisory (BPAEAAAA)

akta.pro secondary industries

Data, Analytics & AI Consulting (BPAHAEAF), Customer Experience (CX) & Digital Experience (BPAHAEAC), Cybersecurity & Identity Consulting (BPAHAEAG), EHS Management Systems & ISO Consulting (ISO 14001/45001) (BPAHAJAF)

Keywords

• Management consulting services
• Sustainable development advisory
• AI-powered CRM software
• Cybersecurity intelligence solutions
• Global performance management

Headquarters

HQ city

Abidjan

HQ country

Côte d’Ivoire

HQ region

Africa

Offices7 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Marketing or Sales

Revenue model

1. Consulting and Strategy Services: Core consulting services including strategic advisory, operational assistance, project management, and organizational transformation. Delivered through direct engagement with client leadership teams across all sectors.
2. Training and Certification Programs: Professional certification programs in Sustainable Development and CSR delivered in-person and via video conference. Example: Finance durable - Finance verte - ISR at 2500 EUR for 120 hours. Multiple specialized certificates available covering ESG, environmental management, sustainable procurement, and workplace well-being.
3. AI-Powered Software Solutions (CRMIA): AI-based customer relationship management solutions including vocal agents, chatbots, and automation tools. Billed via subscription (monthly or annual) or usage-based (per call, interaction, or lead generated) models.
4. SaaS Platform Subscriptions: SMARTEX Education platform offered in three tiers (Essentiel, Avancée, Premium) with quote-based pricing. SMARTEX SustWay offered in Standard and Advanced collaboration formulas. Both operate on subscription models with custom quotes per client.
5. Usage-Based AI Services: AI solutions billed based on actual usage volume: number of calls, interactions, or leads generated. Provides agile economic model for clients seeking flexible pricing.
6. RSE/Durability Engagement Programs: Custom engagement programs for RSE and Sustainable Development transformation following the Smartex SustWay methodology. Pricing based on company size and nature of activities, with transparent total cost disclosed at project start.
7. Cybersecurity Solutions (Cyberas Intelligence): Cybersecurity audit and support solutions offered across Basic, Standard, Advanced, and Premium collaboration formulas. Includes security scoring, penetration testing, organizational security policy implementation, and AI-powered security monitoring.
8. Office and IT Equipment Supply: Import, export, marketing, and distribution of office supplies, IT equipment, scientific, electronic, and technological devices. Revenue from product sales and equipment supply.
9. Service Outsourcing: Outsourcing of services including HR (recruitment, HRIS, training), IT (cybersecurity, user support, telecom), commercial prospecting and product marketing, and accounting and financial services on behalf of client organizations.
10. AMOA and AMOE Technical Assistance: Project owner and project management assistance for information system evolution and general projects. Provided as part of technology integration engagements.

Pricing tiers

Go-to-market motion2 records

Distribution channels8 records

Marketing channels9 records

Core offering

SMARTEX EXPERTISES is a multi-expertise consulting firm offering advisory services in Strategy, Management, Technology, Sustainable Development/CSR, Normative Certification, and Global Performance Management to organizations across approximately 10 countries. The firm complements its consulting practice with proprietary AI-powered software products — SMARTEX CRMIA, SMARTEX Education, Pilostorg, Cyberas Intelligence, and SMARTEX SustWay — that operationalize CRM, learning, performance scoring, cybersecurity, and sustainability reporting for clients.

Product overview

SMARTEX EXPERTISES is a multi-expertise consulting firm offering a portfolio of technology solutions under its SMARTEX brand. The core offerings include SMARTEX CRMIA (AI-powered customer relationship management with voice agents, chatbots, and automation), SMARTEX Education (school/university management platform), Pilostorg (strategic organizational management), Cyberas Intelligence (AI-powered cybersecurity with threat detection), and SMARTEX SustWay (CSR/sustainability assessment tool). The portfolio follows a platform-plus-modules architecture where SMARTEX CRMIA serves as the AI hub for customer relations with multiple sub-products (Vocalia, Chatbots IA, Automatisation IA) while specialized solutions address distinct business needs in education, strategy, cybersecurity, and sustainability.

Differentiator

Problem solved

Functional benefit

Brands

• SMARTEX CRMIA: AI-powered customer relationship management solutions including vocal assistants, chatbots, and automation services
• SMARTEX Education
• SMARTEX SustWay
• Cyberas Intelligence
• Pilostorg

Products and services

• Strategic & Management Consulting

Quantifiable outcome

• 50 completed projects
• +6 more outcomes

Named customers18 records

Segments14 records

Ideal customer profiles3 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability10 records

Feature10 records

Partnerships

One partnership is on record.

• Local Partners NetworkcoreChannel Partner/ Reseller/ DistributorSMARTEX Expertises partners with local partners across its 10-country network (Côte d'Ivoire, Congo Brazzaville, Gabon, Senegal, Togo, France, Canada, United States, Luxembourg, Switzerland) to be close to international clients and explore new business opportunities at the local level.

Scale indicators8 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• EcoVadis: Global ESG ratings platform that scores companies' sustainability practices. The most direct analogue to SMARTEX SustWay: a subscription SaaS product that operationalizes multi-standard ESG assessment (UN Global Compact, ISO 26000, etc.) and pairs it with advisory services.
• Wavestone: Paris-headquartered consulting firm combining strategy, cybersecurity, and sustainability advisory. Closely comparable to SMARTEX because both blend strategy consulting with proprietary digital products (e.g., Wavestone's ESG and cyber practices) and both serve a mix of European enterprise and public-sector clients.

Broad incumbents

• Darktrace: AI-powered cybersecurity platform that scores network behavior and autonomously responds to threats. Direct technology analogue to SMARTEX Cyberas Intelligence in the AI cybersecurity subsegment, though operating at vastly greater scale.
• PwC Africa: Big Four with dedicated CSRD/ESG advisory, ISO certification support, and technology consulting across francophone Africa. Direct overlap with SMARTEX's ISO/SustWay/CRMIA portfolio at a much larger scale.
• Accenture Africa: Global technology and strategy consultancy with strong African operations and dedicated sustainability/digital practices. Overlaps with SMARTEX on AI/digital transformation, ESG advisory, and large enterprise engagements in banking, telecom, and energy.
• Bain & Company: Global strategy consulting firm with established Africa practice and growing ESG/sustainability offering. Competes with SMARTEX for strategic advisory mandates, particularly in banking, energy, and consumer/retail.
• Deloitte Africa: Big Four advisory with deep African and francophone presence across strategy, technology, sustainability, and cybersecurity. Competes with SMARTEX for the same enterprise and public-sector mandates but offers global scale, audited methodologies, and Big-Four trust signals SMARTEX lacks.
• KPMG Africa: Big Four firm offering management consulting, technology integration, sustainability assurance, and cybersecurity services across African markets. Comparable to SMARTEX in scope and target client profile (large enterprises and government entities) but with global delivery capacity.

Emerging players

• Greenly: Carbon accounting and CSRD compliance platform offering subscription-based sustainability scoring and reporting. Comparable to SMARTEX SustWay on the carbon/ESG product dimension, though focused exclusively on emissions rather than the broader ISO framework.

Regional players

• africon: Berlin-based management consultancy exclusively focused on African markets, serving enterprise clients across multiple sectors. Closest regional comparator to SMARTEX in terms of Africa-centric positioning, multi-vertical coverage, and strategy/management focus.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/smartex-expertises

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SMARTEX EXPERTISES