Sofitel Dubai The Palm

What Sofitel Dubai The Palm does

Sofitel Dubai The Palm is a 5-star luxury beachfront resort located on the East Crescent of Palm Jumeirah in Dubai, United Arab Emirates, legally registered as Sofitel The Palm FZCO under commercial license no. 1381 and operated under the Sofitel brand by Accor SA, the Paris-listed French hospitality group. Opened in 2013 (firmographic) / 2014 (historical record) on the East Crescent of Palm Jumeirah, the property operates 546 keys (rooms, suites, and serviced apartments), eight restaurants and bars, six outdoor pools, a private beach, Sofitel Spa with L'Occitane, six meeting and event venues, and the Amura Kids Club, with a stated capacity of up to 2,447 guests and an active headcount of approximately 841 employees.

The resort's product offering is built on three pillars — accommodation (Classic, Luxury, Junior Suite, Prestige Suite, Opera Suite, The Palm Suite, plus 1-, 2-, and 3-bedroom serviced Residences), dining (international buffet, steakhouse, seafood, Pan-Asian, Mediterranean beachfront, Indian, and casual outlets), and wellness and recreation (L'Occitane spa, fitness center, water sports, tennis, kids club). Revenue is generated across five streams: room revenue, food and beverage, spa and wellness, meetings and events, and ancillary pool and beach day passes, with published rates in AED including 1-bedroom apartment stays from AED 2,300 per night and beach access at AED 200 per day for non-residents.

The go-to-market model is direct-to-consumer via the hotel website and Accor's ALL booking platform, augmented by global distribution system listings (Amadeus, Sabre, Galileo, Worldspan) with 30% travel-agent commission structures. The property is integrated with Accor's ALL — Accor Live Limitless loyalty program (over 100 million members globally) and holds Green Globe GOLD and Accor Planet 21 Platinum sustainability certifications. Marketing channels include paid/organic social, email newsletters, WhatsApp, and partnerships with OTAs and travel trade networks.

Name

Sofitel Dubai The Palm

Legal name

Sofitel The Palm FZCO

Website

https://sofitel-dubai-thepalm.com

Company type

Private

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Sofitel Dubai The Palm is a 5-star luxury beachfront resort on Palm Jumeirah, Dubai, operated by Accor SA, offering 546 rooms, suites and residences, eight restaurants, six pools, private beach, L'Occitane spa, and event facilities for leisure, family, couple, and corporate guests.

Ownership category

akta.pro rank

Product category

Luxury Resort Hospitality

NAICS

Hotels (except Casino Hotels) and Motels (72111)

SIC

Hotels, Rooming Houses, Camps & Other Lodging Places (7000)

akta.pro primary industry

Beachfront & Island Luxury Resorts (THAGACAA)

akta.pro secondary industries

Beachfront & Coastal Full-Service Hotels (THAGAAAI), Luxury Villas & Residences Resorts (THAGACAM)

Keywords

• Luxury hotel services
• Resort accommodations
• Fine dining venues
• Spa wellness services
• Meetings events hospitality

Headquarters

HQ city

Dubai

HQ country

United Arab Emirates

HQ region

Middle East

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Supply Chain, Technology or R&D

Revenue model

1. Room Revenue: Luxury hotel accommodations including rooms, suites, and private villas with various rate plans (Room Only, Room with Breakfast, Half Board, Full Board)
2. Food & Beverage: Revenue from 8 restaurants and multiple bars including Manava (international buffet), Porterhouse Bar & Grill (steakhouse), Moana (seafood), Hong Loong (Pan-Asian), Maui (fusion), The World Eatery, Laguna Beach Taverna & Lounge, and Olivier's Lounge
3. Spa & Wellness: Sofitel Spa with L'Occitane offering treatments, day passes, and spa packages
4. Meetings & Events: Corporate events, weddings, meetings across six venues including ballroom and private event spaces
5. Pool & Beach Access: Day passes for non-resident pool and beach access

Pricing tiers

Go-to-market motion1 record

Distribution channels3 records

Marketing channels4 records

Core offering

Sofitel Dubai The Palm is a 5-star luxury beachfront resort on the East Crescent of Palm Jumeirah in Dubai, offering 546 rooms, suites, and serviced residences with multiple room-rate plans (Room Only, Bed & Breakfast, Half Board, Full Board). The resort features 8 restaurants and bars, the Sofitel Spa with L'Occitane, Sofitel Fitness, six outdoor pools, a private beach, water sports, tennis courts, Amura Kids Club, and dedicated meetings, events, and wedding venues.

Product overview

Sofitel Dubai The Palm is a 5-star luxury beachfront resort on Palm Jumeirah, part of the Accor group. The property offers a unified luxury hospitality experience built around three pillars: (1) Accommodation — the Signature Collection of premium rooms and suites (Classic, Luxury, Junior, Prestige, Opera, Palm Suite), plus fully serviced Residences in 1-, 2-, and 3-bedroom configurations; (2) Dining — eight distinct restaurants and bars spanning international buffet (Manava), premium steakhouse (Porterhouse Bar & Grill), seafood (Moana), Mediterranean beachfront (Laguna Beach Taverna & Lounge), Pan-Asian (Hong Loong), fusion family (Maui), Indian (Zoya by Maui), international (The World Eatery), plus Olivier's Lounge, Premier Lounge, Replay, and Gelati Ice Cream; and (3) Wellness & Recreation — Sofitel Spa with L'Occitane, Sofitel Fitness, six outdoor pools, private beach, water sports, tennis courts, and Amura Kids Club. Additional services include Meetings & Events with six venues, Dream Weddings, Butler Service, Airport Transfers, and Pool & Beach Day Passes. The resort is integrated with global distribution systems (Amadeus, Sabre, Galileo, Worldspan) for reservations and participates in the ALL – Accor Live Limitless loyalty program.

Differentiator

Problem solved

Functional benefit

Brands

• Sofitel Spa with L'Occitane: The resort's spa facility operated in partnership with L'Occitane en Provence brand.
• Manava Restaurant
• Porterhouse Bar & Grill
• Moana
• Hong Loong
• Laguna Beach Taverna & Lounge
• The World Eatery
• Maui Beach Restaurant
• Amura Kids Club

Products and services

• Signature Collection (Rooms and Suites) Premium luxury accommodation tier including rooms, suites, and villas with French design touches, personalized butler service, and access to the Premier Lounge.
• Rooms and Suites Five-star hotel rooms and suites spanning Classic Room, Luxury Room, Junior Suite, Prestige Suite, Opera Suite, and The Palm Suite, with private balconies, sea or resort views, and bathrooms with separate soaking tubs and rain showers.
• Residences Fully serviced apartments available in 1-bedroom, 2-bedroom, and 3-bedroom configurations, with MyBed king-size beds, fully equipped kitchens, private balconies, Bose Wave sound systems, and access to Amura Kids Club.
• Manava Restaurant International buffet restaurant open daily from 06:30 to 11:00, offering breakfast with a casual dress code, accommodating up to 350 guests, suitable for families.
• Porterhouse Bar and Grill Premium steakhouse serving dinner from 18:30 to 23:00, with a smart casual dress code and a maximum capacity of 150 guests.
• Moana Seafood Restaurant Fine dining seafood restaurant offering set dinner at AED 250 per person and à la carte menu, with dinner service select days and weekend lunch, informal/business dress code.
• Laguna Beach Taverna and Lounge Mediterranean beachfront dining with two outlets: Laguna Beach Lounge (12:00-02:00, adults only) and Laguna Beach Taverna (12:00-23:00, beach casual), with daily rituals including Golden Hour and Oysters Hour.
• Maui Beach Restaurant Fusion family-style restaurant open for lunch (12:00-18:00) and dinner (18:00-23:00), accommodating up to 170 guests with no dress code requirement.
• Hong Loong Pan-Asian Restaurant Asian casual dining restaurant with a maximum capacity of 80 guests.
• The World Eatery International family-style restaurant open for lunch (12:30-15:00) and dinner (18:30-23:00).
• Zoya by Maui (Indian Restaurant) Indian restaurant by the Maui brand, featuring South Indian cuisine, live cooking stations, and Friday brunch (Desi Junction) at AED 195 per adult.
• Olivier's Lounge Executive lounge offering afternoon tea service from 2pm to 5pm, curated by Executive Pastry Chef Akshay Batra, featuring French and Middle Eastern sweet and savory treats.
• The Premier Lounge Executive lounge offering complimentary daily buffet breakfast, all-day snacks and refreshments, and evening cocktails for suite guests.
• Sofitel Spa with L'Occitane Full-service spa offering massage, hammam, facial treatments, body scrub, and body wrap, open to public at AED 650/hour for adults aged 16+, partnering with L'Occitane en Provence for products and treatments.
• Sofitel Fitness Fitness center available to hotel guests, included in the stay for residents of apartments.
• Meetings and Events Six meeting venues and event spaces for corporate conferences, team-building activities, private celebrations, and weddings, with dedicated ALL Meeting Planner Rewards Program.
• Dream Weddings Wedding planning and venue services for dream weddings, including an elegant ballroom and beachfront ceremony options.
• Beach and Pools Private beach with lifeguards and multiple outdoor pools including main pool (28m x 28m, heated year-round at 29°C), Amura kids pool, waterfall pool, slide pool, and activity pool, with beach access available to non-residents from 8h to 19h for AED 200/day.
• Water Sports Water sports activities available at the beach, including motorized and non-motorized options.
• Amura Kids Club Kids club offering supervised activities and play areas for children, with free access for apartment residents.
• Pool and Beach Day Pass Day passes for non-resident access to the pool and beach from 8h to 19h, including facility access and towel service, with food and beverages not included.

Quantifiable outcome

• Named Best Family Hotel in the Middle East for two consecutive years by Condé Nast Traveler readers

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Partnerships

Three partnerships are on record, tiered core.

• L'OccitanecoreStrategic or Co-development PartnerSofitel Spa with L'Occitane partnership providing spa treatments and wellness experiences. The spa offers Aromachologie massage and exclusive treatments using L'Occitane products, celebrating Sofitel's 60th Anniversary with Diamond Spa Escape packages.
• Accor SAcoreOthersParent company and brand owner. Hotel is legally registered as Sofitel The Palm FZCO under commercial license no. 1381. Site edited by ACCOR SA with capital of €700,317,363.
• Amadeus, Sabre, Galileo, Worldspan (GDS Systems)coreChannel Partner/ Reseller/ DistributorGlobal Distribution System partners enabling travel agent bookings. Codes: Amadeus SB DXBSDP, Sabre 177154, Galileo 10662, Worldspan SDDXB.

Scale indicators4 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Le Royal Méridien Beach Resort & Spa: Luxury beachfront resort on Jumeirah Beach adjacent to the Palm. Comparable 5-star product under Marriott's luxury-soft brand umbrella, competing for similar leisure and family demand.
• The Ritz-Carlton, Dubai: Luxury beachfront resort in Dubai with multiple F&B outlets, spa, and family amenities. Comparable 5-star luxury positioning targeting similar leisure, family, and corporate segments.
• Habtoor Grand Resort, Autograph Collection: Luxury beachfront resort on Jumeirah Beach with multiple pools, F&B outlets, and family amenities. Comparable 5-star product positioning and target customer mix in Dubai's beach resort category.
• One&Only Royal Mirage: Iconic luxury beachfront resort on Dubai's Jumeirah Beach. Comparable 5-star luxury positioning, scale, and amenity-rich offering targeting affluent leisure travelers and couples.
• Anantara The Palm Dubai Resort: Luxury resort on the East Crescent of Palm Jumeirah with over-water villas and residences. Directly comparable Palm Jumeirah luxury positioning with strong spa, F&B, and family-friendly amenities.
• Waldorf Astoria Dubai Palm Jumeirah: Luxury beachfront resort on Palm Jumeirah's East Crescent — directly adjacent to Sofitel Dubai The Palm. Comparable 5-star luxury positioning, similar room count, and identical guest segments, making it the closest same-location competitor.
• Kempinski Hotel & Residences Palm Jumeirah: Luxury beachfront resort on Palm Jumeirah with apartments and residences, operated by Kempinski. Directly comparable luxury positioning, target segments, and residential/long-stay mix.
• Atlantis, The Palm: Iconic 5-star beachfront resort on Palm Jumeirah operated by Kerzner International. Directly comparable luxury beach resort in the same primary submarket, competing head-to-head for family and leisure travelers on the same island.
• Jumeirah Zabeel Saray: Luxury 5-star beachfront resort on Palm Jumeirah's West Crescent under Jumeirah Group. Directly comparable luxury product with strong F&B, spa, and beach amenities targeting similar leisure and family segments.

Broad incumbents

• Burj Al Arab Jumeirah: Iconic ultra-luxury Dubai hotel under Jumeirah Group. Same Dubai luxury beachfront market but at a materially higher price tier; serves as a halo brand for the segment in which Sofitel Dubai The Palm competes.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/send
• YouTubeyoutube.com/SofitelDubaiThePalm
• Facebookfacebook.com/SofitelDubaiPalm
• LinkedInlinkedin.com/company/sofiteldubaipalm
• Instagraminstagram.com/sofiteldubaipalm

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Sofitel Dubai The Palm