SOS JOUEURS

Name

SOS JOUEURS

Legal name

SOS Joueurs

Website

https://sosjoueurs.org

Company type

Private

Founded year

1990

Operating status

Operating

Headcount range

1–10 employees

Ownership category

akta.pro rank

Product category

Addiction Counseling Services

NAICS

Individual and Family Services (6241)

SIC

Services-Social Services (8300)

akta.pro primary industry

iCasino Compliance, KYC/AML & Responsible Gaming Services (MPAEABAN)

Keywords

• Gambling addiction support
• Behavioral addiction treatment
• Psychological counseling services
• Addiction helpline services
• Online therapy programs

Headquarters

HQ city

Paris

HQ country

France

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Free support services (funded by donations and public subsidies): SOS Joueurs is a non-profit association (loi 1901) founded in 1990. All support services (helpline, SELF program, support groups, forum) are provided free of charge to users. Funding is derived from public institutional support and donations. The organization joined ARPEJ in 2022 to form its Recours Distanciel (remote support) pole, and operates alongside the FDRPEJ (Fonds de Dotation pour la Recherche, la Prévention et l'Accompagnement du Jeu excessif) fund.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels6 records

Core offering

SOS Joueurs is a non-profit association that provides free, confidential, multi-channel support for people with gambling addiction and their families in France. Services include a telephone helpline staffed by specialized clinical psychologists, an 8-session online therapeutic program (SELF), weekly video-conference support groups, social and financial guidance, self-assessment tools, an anonymous peer-support forum, and online messaging. All services are delivered at no charge, funded by donations and public institutional support.

Product overview

SOS Joueurs is a nonprofit association founded in 1990 providing free, confidential support services for gambling addiction. The organization operates as a unified service platform combining a telephone helpline staffed by addiction-specialized psychologists, the SELF (Soin en Ligne Français) eight-week online therapeutic program with individual therapist accompaniment, weekly video-conference support groups, social/financial guidance, a self-assessment questionnaire (Test Le Jeu et Vous), an anonymous peer forum, and an online messaging service. All services are free and confidential, with the organization having joined ARPEJ in 2022 to form its remote services division.

Differentiator

Problem solved

Functional benefit

Products and services

• Permanence téléphonique (Telephone Helpline) Free, non-surcharged phone line (+33 09 69 39 55 12) staffed by specialized clinical psychologists, available Monday-Friday 9h-20h. Provides immediate support, psychological guidance, initial assessment, and care referrals for gamblers and their families.
• SELF (Soin En Ligne Français) Free, anonymous, secure 8-session online therapeutic treatment program combining digital therapeutic modules with individual therapist interviews, accessible via computer or smartphone. Includes exercises between sessions and access to a secure forum for participant exchanges. Originally piloted in Sweden, England, and Finland.
• Groupe de parole (Support Groups) Weekly video-conference support groups facilitated by a SOS Joueurs psychologist, often co-facilitated with a former gambler, providing peer support and mutual aid spaces for struggling gamblers. 70% of regular participants achieved total gambling cessation.
• Accompagnement social (Social Support) Social and financial guidance providing solutions, advice, and referrals to address financial difficulties arising from gambling addiction. Delivered by social workers and lawyers specializing in gambling-related financial harm.
• Test Le Jeu et Vous (Self-Assessment Tool) Online self-assessment questionnaire based on standardized ICJS and SOGS measures, helping individuals evaluate their gambling habits and determine their level of dependency, with results ranging from recreational play to significant gambling difficulties.
• Forum SOS Joueurs Online community forum enabling anonymous expression and peer support among gamblers, allowing users to share experiences, solutions, testimonials, and encouragement for recovery.
• Messagerie en ligne (Online Messaging) Confidential online messaging service enabling written exchanges with professional counselors specialized in gambling addiction, available Monday-Friday 1pm-8pm, with extended hours during major sporting events such as the FIFA World Cup 2026.

Quantifiable outcome

• 4,342 players or family members assisted in 2023; 4,715 incoming calls in 2024 with 1,356 from new gamblers
• +2 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

Five partnerships are on record, tiered core and minor.

• ARPEJ (Association de Recherche et de Prévention sur les Excès du Jeu)coreStrategic or Co-development PartnerIn 2022, SOS Joueurs joined ARPEJ (Association de Recherche et de Prévention sur les Excès du Jeu) to form the pôle Recours Distanciel (remote support pole). ARPEJ is a research and prevention association focused on gambling excess. The union capitalizes on more than 35 years of combined expertise and combines the recognized expertise of SOS Joueurs with ARPEJ's structured and innovative approach to provide modern, connected, and human-centered remote support.
• FDRPEJ (Fonds de Dotation pour la Recherche, la Prévention et l'Accompagnement du Jeu excessif)coreStrategic or Co-development PartnerFDRPEJ is the endowment fund for research, prevention, and support of excessive gambling, operated alongside ARPEJ and SOS Joueurs. It publishes annual activity reports (rapports d'activité) covering research, prevention, and gambling addiction support activities.
• ANJ (Autorité Nationale des Jeux)minorOthersSOS Joueurs works with the ANJ (French National Gaming Authority) by providing player self-exclusion request information ( demande d'interdiction de jeu à l'ANJ) and engaging in discussions on responsible gambling policy. The organization also calls on gaming operators to demonstrate responsible behavior.
• CSAPA (Centres de Soins, d'Accompagnement et de Prévention en Addictologie)minorImplementation/ SI/ Consulting PartnerFor the SELF program expansion in 2026, ARPEJ will rely on its internal therapists as well as a partner CSAPA (Addiction Care, Support and Prevention Center) and experienced liberal psychologists specializing in addictions and gambling to deliver therapeutic care.
• Liberal psychologists specializing in addictionminorImplementation/ SI/ Consulting PartnerIndependent psychologists experienced in addiction treatment and gambling disorders are engaged to support the SELF program's therapeutic delivery alongside ARPEJ's internal therapists.

Scale indicators9 records

Recent moves8 records

Expansion highlights5 records

Broad incumbents

• GambleAware: UK independent charity commissioning prevention and treatment services for gambling harm. Comparable to SOS Joueurs' responsible gambling mission and educational content focus, particularly its collaboration with regulators and operators, though operating at policy and commissioning level rather than direct service delivery.
• GamCare: UK's leading provider of information, advice, and support for gambling harm, offering a national helpline, live chat, and treatment services. Comparable to SOS Joueurs in mission and multi-channel delivery model, but at a much larger scale and operational scope across the UK gambling support ecosystem.
• Fédération Française d'Addictologie: French federation of addiction medicine professionals and CSAPA treatment centers. Comparable to SOS Joueurs as a French addiction treatment ecosystem partner, with overlap in clinical referrals and joint work on gambling addiction treatment pathways.

Emerging players

• Centre Jean Bergeret: French clinical reference center for behavioral addictions based in Lyon, providing specialized treatment for gambling and other behavioral addictions. Comparable to SOS Joueurs in clinical specialization, though with a more clinical/research orientation and inpatient/outpatient treatment model.

Direct peers

• Gambling Therapy (by Gordon Moody): Global online service offering free gambling addiction support via text-based chat, forum, and online groups in multiple languages. Directly comparable to SOS Joueurs' online messaging and forum offerings, with a similar digital-therapeutic support model.
• Gordon Moody Association: UK charity providing treatment, support, and residential therapy for gambling addiction. Directly comparable as a non-profit gambling addiction specialist offering helpline, online counseling, and structured therapy programs (including its own digital therapeutic), with a similar multi-channel model to SOS Joueurs.
• Adictel: French gambling addiction helpline offering free confidential support, evaluation, and orientation services. Comparable to SOS Joueurs in service model, target audience (gamblers and families), and free delivery model, with overlapping clinician networks in the French addiction treatment space.
• Joueurs Info Service: French national helpline for gambling addiction operated by the public health system (Santé Publique France). Directly comparable to SOS Joueurs as both provide free, confidential telephone and online support for problem gamblers and their families in France, often serving as referral partners in the same care pathway.

Regional players

• ANJ (Autorité Nationale des Jeux): French national gambling regulator overseeing legal gambling markets and responsible gambling policy. Comparable to SOS Joueurs as a key institutional stakeholder in the French gambling harm ecosystem, though operating as regulator rather than service provider.
• Responsibility in Gambling Trust / gamblingtherapy.org: Online multilingual gambling addiction support service provided across Europe. Comparable to SOS Joueurs' online forum and chat services, with similar anonymity-first and multi-language ambitions applicable to the SELF program model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/sosjoueurs

Revenue estimate

Valuation estimate

Number of profiles

Profiles3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SOS JOUEURS