SPIN - Service Process Improvement Network

What SPIN - Service Process Improvement Network does

Stowarzyszenie SPIN (Service Process Improvement Network) is a Polish non-profit association founded in 2015 and headquartered in Kraków that operates a professional community for Lean Management, process improvement, and office-automation practitioners. The organization runs an annual open conference series in Kraków (19 editions planned through 2026, with Day 1 free and Day 2 paid), produces the SPIN Podcast on Spotify and Apple Podcasts, sells the bilingual (Polish/English) "SPIN the Lean" educational card game via the Allegro marketplace, and delivers customized corporate business training on topics including RPA implementation, change management, visual management, and process measurement. Day-to-day operations are run by a small team of 9, led by President Dawid Żabiński, with co-founders Andrzej Kinastowski (Chairman) and Zuzanna Pamuła maintaining involvement; the organization is governed by its members rather than shareholders and has no external investors.

Revenue is generated through conference attendance and workshop fees (workshops historically priced at 100–500 PLN, full three-day packages at 1000 PLN net), customized corporate training engagements, unit sales of the educational card game, and recurring sponsorship support from a small group of enterprise partners — Lufthansa Global Business Services, Euroclear, HEINEKEN Global Shared Services, and UBS — that have sponsored and supplied speakers since 2015. Academic co-organizers include Jagiellonian University and AGH University of Science and Technology. The organization operates primarily in Poland within Central Europe and does not disclose financial results, as is typical for Polish Stowarzyszenia.

The core "technology" is content-based rather than software-based: training curricula, the 52-card educational game, podcast episodes, and event programming. No AI/ML, APIs, SDKs, or proprietary software products are disclosed. The primary moat is a decade-long community network of certified Lean Six Sigma practitioners and shared-services enterprise sponsors, with secondary moats in accumulated content and a multi-channel distribution footprint (event, podcast, marketplace, academic venues). Customer concentration risk is moderate due to reliance on a small set of multinational SSC/BPO sponsors for the largest revenue line, offset by diversified individual ticket and product sales.

Name

SPIN - Service Process Improvement Network

Legal name

Stowarzyszenie SPIN

Website

https://spinetwork.pl

Company type

Private

Founded year

2015

Operating status

Operating

Headcount range

1–10 employees

Short description

SPIN (Service Process Improvement Network) is a Polish non-profit association in Kraków that runs annual Lean Management conferences, a podcast, corporate trainings, and the "SPIN the Lean" educational card game for process improvement and shared-services practitioners.

Ownership category

akta.pro rank

Headquarters

HQ city

Kraków

HQ country

Poland

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Others

Pricing tiers

Distribution channels3 records

Marketing channels5 records

Core offering

SPIN is a Polish non-profit association that operates a professional community and educational platform focused on Lean Management, process improvement, and office/service process automation. It delivers annual conferences (from I through XIX editions), customized corporate training programs (RPA, change management, visual management, Lean methodologies), the SPIN the Lean educational card game, and the SPIN Podcast featuring industry experts. Revenue is generated through conference fees, paid workshops, training contracts, and game sales.

Product overview

SPIN (Service Process Improvement Network) is a Polish professional association offering a portfolio of educational services focused on Lean management, process optimization, and automation. The core offerings include annual conferences (from I through XIX editions), the SPIN Podcast available on Spotify and Apple Podcast, the educational card game "SPIN the Lean," professional business trainings on topics including RPA, change management, and visual management, and student volunteer programs. The organization functions as a community platform for knowledge sharing among process improvement practitioners.

Differentiator

Problem solved

Functional benefit

Brands

• SPIN the Lean: Educational card game designed for trainers and organizations teaching employees basics of Lean Management. Players describe and guess concepts related to Lean methodology and tools.
• SPIN Podcast

Products and services

• SPIN Conferences
• SPIN the Lean Game
• Business Trainings
• SPIN Podcast

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature2 records

Partnerships

Eight partnerships are on record, tiered core.

• AGH University of Science and TechnologycoreStrategic or Co-development Partner · 22 February 2018Host and co-organizer of V Conference (2018). Department of Economics and Management in Industry from Faculty of Mining and Geoengineering served as academic host.
• Lufthansa Global Business ServicescoreStrategic or Co-development Partner · 27 May 2015Key partner and speaker contributor at SPIN conferences. Andrzej Kinastowski from Lufthansa GBS served as co-founder and chairman of SPIN association. Lufthansa practitioners regularly lead workshops and presentations on process improvement.
• EuroclearcoreStrategic or Co-development Partner · 27 May 2015Regular sponsor and partner at SPIN conferences. Euroclear practitioners contribute as speakers and workshop leaders on continuous improvement topics.
• HEINEKEN Global Shared ServicescoreStrategic or Co-development Partner · 27 May 2015Sponsor and active contributor to SPIN conferences. HEINEKEN practitioners share expertise on CI culture, Lean Six Sigma, and process improvement.
• UBScoreStrategic or Co-development Partner · 27 May 2015Partner and sponsor at SPIN conferences. UBS PEX team members contribute presentations and workshops on process excellence.
• Office SamuraicoreStrategic or Co-development Partner · 27 May 2015Co-organizer and key partner. Andrzej Kinastowski, co-founder of SPIN, is also managing partner at Office Samurai. Office Samurai provides RPA training and consulting featured at conferences.
• Lean ActioncoreStrategic or Co-development Partner · 27 May 2015Key partner providing Lean Management training and consulting. Michał Wolak, President of Lean Action, is a regular trainer and speaker at SPIN events.
• Jagiellonian University (Uniwersytet Jagielloński)coreStrategic or Co-development Partner · 27 May 2015Academic co-organizer of conferences. Venue provider and academic partner for the Faculty of Management and Social Communication.

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• GOLEAN6SIGMA: Online Lean Six Sigma training and certification provider. Comparable as a Lean Six Sigma training provider targeting individual practitioners and corporate clients, though delivered digitally at global scale.
• Kaizen Institute: Global consulting and training group specializing in Lean/Kaizen transformation. Comparable as a Lean training and certification provider serving enterprise clients, though commercially structured and far larger than SPIN.
• Lean Enterprise Institute: Global non-profit organization promoting Lean thinking and practice. Comparable as the dominant Lean community/methodology organization, though at much larger scale and broader geographic reach than SPIN.
• The Lean Six Sigma Company: International Lean Six Sigma training and certification provider with both public and corporate programs. Comparable as a Lean methodology training provider serving practitioners and enterprises.
• Lean Global Network: International network of Lean/continuous improvement institutes coordinated by the Lean Enterprise Institute. Comparable as a global Lean community network, though operating at significantly larger scale than SPIN's national footprint.
• Process Excellence Network (PEX Network): Global community and content platform for process excellence and operational transformation professionals. Comparable as a peer community organization, though PEX serves a broader process excellence audience while SPIN focuses specifically on Lean in service environments.
• iSixSigma: Online community and resource hub for Six Sigma and Lean practitioners. Comparable as a practitioner education/community platform, though purely digital/global versus SPIN's conference-centric local approach.
• Office Samurai: Polish Lean/RPA consulting firm co-founded by SPIN co-founder Andrzej Kinastowski. Provides RPA training featured at SPIN conferences; directly comparable as a Lean-in-office consulting/training peer in the same market.
• Lean Action: Polish Lean Management training and consulting firm whose president (Michał Wolak) is a regular SPIN trainer and speaker. Directly comparable as a Polish Lean training provider with overlapping methodology and customer base.

Broad incumbents

• Business Transformation & Operational Excellence World Summit (BTOES): Large-scale annual conference and content network for business transformation and operational excellence leaders. Comparable as a conference-driven operational excellence community, though serving a broader transformation audience at global enterprise scale.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• YouTubeyoutube.com/watch?v=Tt4pOnm00cA
• Facebookfacebook.com/spinetwork
• LinkedInlinkedin.com/company/spin---service-process-improvement-network

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SPIN - Service Process Improvement Network