What Stichting Salvage does

Stichting Salvage is a Dutch non-profit foundation (stichting) established in 1988 that provides emergency first-aid coordination to victims of fire, lightning, explosion, water, storm, and collision damage, acting on behalf of all fire insurers in the Netherlands. The organization operates a 24/7 alarm center in Apeldoorn that is activated by the fire brigade or municipal population-care services when a building-related incident occurs, dispatching a duty Salvage coordinator to the scene within one hour. Coordinators deliver the "3 A's" — Aandacht (attention), Actie (action), and Advies (advice) — performing damage-limitation measures, securing belongings, arranging alternative accommodation, and notifying the relevant insurer.

The core operating capability is a national coordination and dispatch infrastructure rather than a software product. The organization directly employs 108 staff and coordinates a field network of approximately 145 Salvage coordinators who are damage experts seconded from partner expertise bureaus under formal Overeenkomst van Opdracht contracts. The technology stack is described as an "emergency coordination and damage control management system"; no proprietary software, AI/ML, or digital product offerings are disclosed. The revenue model is managed-services in nature: services are delivered free of charge to victims, while operating costs are recovered from the joint fire insurers (brandverzekeraars) in the Netherlands, with residual shortfalls absorbed by an industry-funded Guarantee Fund (Garantiefonds). Distribution is institutional rather than commercial — the organization is activated by emergency responders, not acquired through marketing — and it also maintains a partner ecosystem of schadestopbedrijven (damage-prevention contractors) for executing mitigation tasks.

The customer base spans Dutch private individuals and businesses that suffer qualifying damage, while the funder base is the Dutch fire-insurance industry collectively. The organization holds a self-described unique-in-Europe position, with no direct competitors offering an equivalent coordinated, insurer-funded emergency-response model.

Name

Stichting Salvage

Legal name

Stichting Salvage

Website

https://stichtingsalvage.nl

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

101–250 employees

Short description

Stichting Salvage is a Dutch non-profit foundation that dispatches emergency first-aid coordinators to victims of fire, water, storm, and collision damage within one hour, operating on behalf of all Dutch fire insurers and funded through an industry guarantee fund.

Ownership category

akta.pro rank

Product category

Emergency Damage Response Services

NAICS

Emergency and Other Relief Services (624230), Remediation Services (56291)

SIC

Services-Miscellaneous Repair Services (7600)

akta.pro primary industry

Emergency Mitigation & Site Stabilization (Board-Up, Tarping, Water Extraction) (HSAPAOAA)

akta.pro secondary industry

Natural Disaster Preparedness & Recovery (Storm/Flood/Wildfire) (BPABANAI)

Keywords

• Emergency damage response
• Fire insurance coordination
• Post-incident first aid
• Disaster recovery services
• Water storm damage response

Headquarters

HQ city

Apeldoorn

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Others, Infrastructure

Revenue model

1. Insurance-backed emergency response services: Services are provided free of charge to victims. Costs that cannot be charged to insurers go to the Guarantee Fund (Garantiefonds) of Stichting Salvage. The organization operates on behalf of all fire insurers (brandverzekeraars) in the Netherlands.

Go-to-market motion2 records

Distribution channels2 records

Marketing channels2 records

Core offering

Stichting Salvage provides free emergency first-aid coordination for victims of fire, lightning, explosion, water, storm, and collision damage across the Netherlands. A 24/7 alarm center dispatches trained Salvage coordinators to incident scenes within one hour to deliver immediate on-site assistance (attention, action, and advice), coordinate with emergency services, notify insurers, and arrange follow-up measures to limit further damage.

Product overview

Stichting Salvage operates as a service organization providing emergency first-aid coordination on behalf of Dutch fire insurers. Their portfolio consists of a core Coordinator Deployment Service that dispatches trained coordinators to incident scenes within one hour, supported by a 24/7 Alarm Central that coordinates responses and notifies insurers. The organization has expanded from fire/damage response since 1988 to include water damage (2016), asbestos remediation (2019), and collision damage (2020). Services are delivered through a network of approximately 145 coordinators who are damage experts employed by partner expertise bureaus.

Differentiator

Problem solved

Functional benefit

Products and services

• Salvage Coordinator Deployment Service
• Salvage Alarm Central

Quantifiable outcome

• Average customer satisfaction rating of 8.9
• +1 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Schoonmakend NederlandcoreStrategic or Co-development Partner · 22 April 2026Signed intent declaration for Calamiteitenplan Reconditionering Nederland (CPRN) to coordinate rapid, coordinated, and effective deployment of reconditioning capacity during large-scale calamities to prevent follow-up damage. CPRN-manager is sourced from Schoonmakend Nederland member companies.
• Verbond van VerzekeraarscoreStrategic or Co-development Partner · 22 April 2026Joint signatory of CPRN intent declaration. The 'Draaiboek Coördinatie bij grootschalige calamiteiten brandverzekeringen' is activated by the Verbond. Stichting Salvage operates on behalf of all fire insurers represented by the Verbond.
• Expertisebureaus (Expertise Bureaus)coreOthersSalvage coordinators are damage experts in permanent employment at expertise bureaus. Stichting Salvage has an Overeenkomst van Opdracht (contract) with these bureaus. The coordinator role is performed alongside their primary role as damage expert.
• Schadestopbedrijven (Damage Prevention Companies)coreImplementation/ SI/ Consulting PartnerCompanies engaged by coordinators for damage limitation measures such as pumping water, boarding up windows/doors, odor removal, and securing belongings. Stichting Salvage has specific terms and conditions for these partners.
• Brandweer (Fire Brigade)coreOthersPrimary activator of Salvage services. Fire brigade contacts the alarm center when responding to building-related incidents. The Salvage coordinator works alongside firefighting operations.
• Gemeenten (Municipalities)coreOthersMunicipalities can directly call upon Stichting Salvage for building damage. The OvD-Bz (Officier van Dienst Bevolkingszorg) coordinates municipal involvement during incidents.

Scale indicators5 records

Recent moves10 records

Expansion highlights4 records

Broad incumbents

• Paul Davis Restoration: North American restoration franchise providing fire, water, storm, and mold damage mitigation and reconstruction. Comparable in delivering first-response emergency services through a coordinated network, though franchise-model rather than insurance-pool funded.
• BELFOR: Global leader in disaster recovery and property restoration, performing emergency mitigation, board-up, tarping, and water extraction. Closest global commercial analog to the work Salvage coordinators coordinate, though BELFOR is owner-operated franchise model rather than insurance-funded foundation.
• Polygon Group: European leader in property damage restoration and temporary climate control. Directly comparable as a commercial provider of fire, water, and storm damage mitigation, though operating as a for-profit across multiple countries rather than as a single-country non-profit coordination layer.
• Servpro Industries: North American franchise network for fire, water, and mold damage restoration with 24/7 emergency response. Operates the same functional emergency mitigation services that Salvage coordinators dispatch in the Netherlands, with a similar insurance-industry client base.

Others

• Crawford & Company: Global insurance claims management and loss-adjusting services provider. Comparable as a contracted service partner to fire insurers, though operating in claims handling rather than first-response coordination.
• Sedgwick: Global claims management, loss adjusting, and managed repair services for insurers. Operates a managed-repair network (Sedgwick ProNet) that overlaps with Salvage's coordinator-dispatched restoration model.
• Schoonmakend Nederland: Dutch cleaning industry trade association and CPRN signatory alongside Stichting Salvage. Relevant as the foundation's strategic partner for the Calamiteitenplan Reconditionering Nederland and as a supplier channel for reconditioning capacity.

Emerging players

• Cotton Global Disaster Solutions: Large-scale disaster response and recovery firm serving insurance carriers and commercial clients. Overlaps with Salvage's institutional relationship with fire insurers and the CPRN-style large-calamity response scope.
• Restoration Partners (formerly 24 Restore): European emergency response and damage restoration provider with cross-border coverage. Comparable in delivering rapid emergency mitigation services, with growing European footprint that could eventually compete in markets adjacent to the Netherlands.

Regional players

• Royal Holland B.V. Dutch specialist in damage restoration and reconditioning services after fire, water, and storm incidents. Regional competitor in the same Dutch market Salvage coordinates, serving commercial and residential clients via direct contracts rather than insurance-pool activation.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/stichtingsalvage

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles6 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Stichting Salvage