St. John's Regional Medical Center

What St. John's Regional Medical Center does

St. John's Regional Medical Center, now doing business as Mercy Hospital Joplin, is a 483-employee non-profit Catholic acute care hospital located at 100 Mercy Way in Joplin, Missouri. Founded in 1896 by the Sisters of Mercy, the hospital provides comprehensive medical and specialty care on a single campus, serving residents of southwestern Missouri and the surrounding region. Its core services include a Level 2 Trauma Center, Level 2 Stroke Center, Level 2 STEMI Center, Birthing Center with Level III NICU, Cancer Center, Heart Failure Center, and orthopedic surgery, supported by advanced technology platforms such as Mako SmartRobotics for joint replacement, Canon Envision 360 dual-energy CT imaging, TUG autonomous delivery robots, and an electronic ICU (eICU) for remote intensive care monitoring. The hospital also offers the Mercy StepOne Service for acute alcohol and opioid withdrawal management and provides patient access to national clinical trials through Mercy Research.

The hospital operates within Mercy, one of the 15 largest U.S. health systems and the nation's sixth-largest Catholic system, which generated $10.2B in operating revenue in FY2025 across 50 acute and specialty hospitals, 52,000+ caregivers, and 5,600+ providers. Mercy Hospital Joplin is integrated with Mercy's enterprise Epic-based MyMercy patient portal, which enables digital scheduling, test-result access, e-visits, prescription renewals, and care-team messaging. Revenue is generated through fee-for-service and insurance-reimbursed acute care, outpatient, diagnostic, and specialty services, supplemented by clinical research revenue and charitable community benefit programs. Notable strategic partnerships include a 10-year data science alliance with Mayo Clinic (2022), a generative AI collaboration with Microsoft on ambient AI for nurses within Dragon Copilot (2023), an AI imaging deployment with Aidoc (2025), and a training affiliation with the U.S. Air Force Reserve Command (2022). The hospital has earned a CMS 3 Star Rating, Leapfrog A Hospital Safety Grade, and the NCDR Chest Pain–MI Registry Platinum Performance Achievement Award.

Name

St. John's Regional Medical Center

Legal name

Mercy

Website

https://stj.com

Company type

Private

Founded year

1896

Operating status

Operating

Headcount range

251–500 employees

Short description

Mercy Hospital Joplin (formerly St. John's Regional Medical Center) is a 483-employee non-profit Catholic acute care hospital in Joplin, Missouri, providing trauma, stroke, maternity, cardiac, cancer, and orthopedic specialty services as a facility within the 50-hospital, $10.2B Mercy Health System serving southwestern Missouri.

Ownership category

akta.pro rank

Headquarters

HQ city

Joplin

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Hospital Services Revenue: Acute care hospital services including emergency care, surgical procedures, maternity services, specialty care (cardiac, cancer, stroke, orthopedics), and diagnostic imaging services provided to patients
2. Outpatient & Office Visits: Revenue from physician practices, outpatient facilities, urgent care locations, and imaging centers across the four-state service area
3. Clinical Research: Mercy Research provides patients access to national clinical trials, generating research revenue and advancing medical treatments
4. Charity Care & Community Benefits: In fiscal year 2025, Mercy provided more than half a billion dollars of free care and other community benefits including traditional charity care and unreimbursed Medicaid

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels3 records

Core offering

Mercy Hospital Joplin (formerly St. John's Regional Medical Center) is a non-profit acute care hospital providing emergency care, Level 2 trauma and stroke services, cardiac care, cancer treatment, maternity services with Level III NICU, and orthopedic surgery on a single campus. It deploys advanced clinical technology including Mako SmartRobotics, Canon dual-energy CT imaging, TUG delivery robots, eICU remote monitoring, and Aidoc AI imaging triage. The hospital offers the MyMercy digital patient portal built on Epic Systems and connects patients to Mercy Research for national clinical trial participation.

Product overview

Mercy Hospital Joplin is a comprehensive acute care hospital offering a broad range of medical and specialty services on one campus. The hospital provides advanced technology including MAKO Robotic-Arm Assisted Surgery for orthopedic procedures and Canon Envision 360 dual-energy CT imaging. Key service centers include the Birthing Center (with Level III NICU), Cancer Center, Emergency Care (Level 2 Trauma Center), Heart Failure Center (Level 2 STEMI Center), and Level 2 Stroke Center. The hospital offers MyMercy patient portal for digital health management, and patients can participate in national clinical trials through Mercy Research. A unique service offering is the Mercy StepOne Service for acute withdrawal management. The hospital was founded in 1896 and has been serving the southwestern Missouri community for over 125 years.

Differentiator

Problem solved

Functional benefit

Brands

• MyMercy: A free app that lets patients manage their health and connect with their care team from their computer, tablet device or smartphone.

Products and services

• MyMercy Patient Portal Free patient portal app and online health management tool that lets patients connect with their care team, view medical information, see test results, renew prescriptions, pay bills, schedule appointments, and conduct e-visits from a computer, tablet, or smartphone.
• Mercy Birthplace Birthing Center A warm, comfortable, and secure environment where expectant mothers stay in one room through labor, delivery, and recovery, supported by a Level III NICU with neonatology specialists.
• Mercy Cancer Center Comprehensive cancer care services providing diagnosis, treatment, and support for patients with cancer in the Joplin region.
• Mercy Hospital Joplin Emergency Department Level 2 Trauma Center providing 24/7 emergency medical services with specialized stroke and cardiac care capabilities.
• Mercy Heart Failure Center Cardiovascular care services including a Level 2 STEMI Center for rapid heart attack treatment and heart failure management.
• MAKO Robotic-Arm Assisted Surgery State-of-the-art minimally invasive robot-assisted surgery using Mako SmartRobotics for partial and total hip and knee replacements, increasing surgical accuracy and reducing recovery time.
• Canon Envision 360 CT Scanner Dual energy CT scanner providing improved cardiac imaging, decreased scan time, improved image resolution, and decreased radiation exposure.
• Mercy StepOne Service A three to five-day acute withdrawal management service for adults in impending or early-stage withdrawal from alcohol and/or opioids.
• Mercy Level III NICU Neonatal Intensive Care Unit with specialists in neonatology providing advanced care for premature and critically ill newborns.
• Mercy Research Clinical research program allowing patients to participate in national clinical trials and access advanced medical treatments.
• Mercy Hospital Joplin Level 2 Stroke Center Designated Level 2 Stroke Center with Joint Commission Gold Seal of Approval and American Heart Association/American Stroke Association Heart-Check mark for Advanced Certification for Primary Stroke Centers, providing 24/7 neurological care.

Quantifiable outcome

• Nationally recognized care with CMS 3 Star Rating, Level 2 Trauma/Stroke/STEMI certifications

Named customers1 record

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

AI capability8 records

Feature5 records

Partnerships

Six partnerships are on record, tiered core, minor and flagship.

• Aidoc and aiOS PlatformcoreTechnology or Integration · 29 January 2025Delivering real-time insights across Mercy's footprint, Aidoc and the aiOS platform helps care teams prioritize urgent cases and facilitate timely intervention at no additional cost to patients
• Coalition for Health AI (CHAI)minorStrategic or Co-development Partner · 1 January 2024Mercy is a founding member of CHAI, formed to guide the responsible development and adoption of AI in health care
• Patient-Centered Outcomes Research Institute (PCORI)minorStrategic or Co-development Partner · 1 January 2024Mercy was chosen as one of only 42 health systems to pioneer projects that will more quickly move research results into clinical care so patients will benefit sooner
• Microsoft CorpcoreTechnology or Integration · 27 September 2023Long-term collaboration using generative AI and other digital technologies to give physicians, advance practice providers and nurses more time to care for patients and improve patient experience. Mercy is one of only nine health systems to develop the first commercially available ambient AI solution for nurses within Microsoft Dragon Copilot.
• U.S. Air Force Reserve CommandminorStrategic or Co-development Partner · 3 October 2022First-of-its-kind training affiliation agreement giving Air Force medical reservists access to vital training at 12 Mercy hospitals
• Mayo ClinicflagshipStrategic or Co-development Partner · 26 July 202210-year collaborative agreement between Mercy and Mayo Clinic - a first-of-its-kind alliance between two large healthcare systems - to use data science to pinpoint diseases earlier and transform healthcare to a more predictive, proactive, preventive and wellness care-focused model. Mercy also uses Mayo Medical Laboratories for specialized testing with access to Mayo Clinic physicians and scientists for consultation.

Scale indicators10 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• AdventHealth: AdventHealth is a non-profit, faith-based health system operating 50+ hospitals across nine states. Comparable as a large, religiously affiliated system with comparable investments in clinical technology, ambulatory expansion, and rural/community hospital operations overlapping Mercy's footprint.
• HCA Healthcare: HCA Healthcare is the largest for-profit hospital operator in the U.S. with 180+ hospitals. While not faith-based, HCA competes for similar acute care patient volumes in many of Mercy's metro and suburban markets and represents the dominant commercial benchmark for hospital operating performance.
• Community Health Systems: Community Health Systems (CHS) operates approximately 70 hospitals, with a strong focus on non-urban and mid-sized markets very similar to Mercy Joplin's service area. It is a directly comparable operating model for community acute care hospitals facing similar payer mix and labor challenges.
• Trinity Health: Trinity Health is one of the largest U.S. Catholic health systems, operating 90+ hospitals across multiple states. It is comparable as a large, faith-based non-profit system competing for similar patient populations and physician talent in mid-sized markets across the Midwest and Mid-South.
• CommonSpirit Health: CommonSpirit Health is one of the largest U.S. non-profit health systems, formed by the merger of Catholic Health Initiatives and Dignity Health. It operates across multiple states including communities adjacent to Mercy's footprint, competing on scale, Catholic mission alignment, and broad ambulatory reach.

Direct peers

• SSM Health: SSM Health is a Catholic, non-profit health system operating hospitals across Missouri, Oklahoma, Wisconsin, and Illinois. It overlaps with Mercy's footprint in Missouri and Oklahoma and offers a directly comparable faith-based, multi-state community hospital operating model.
• CoxHealth: CoxHealth is a not-for-profit integrated health system based in Springfield, MO, operating multiple hospitals including Cox Medical Centers. It competes with Mercy Joplin for tertiary referrals from across southwest Missouri and the Ozarks region, offering comparable Level II trauma, stroke, and heart services.
• Freeman Health System: Freeman Health System is the other major integrated health system headquartered in Joplin, MO, operating Freeman Hospital West, Freeman Hospital East, and Freeman Neosho. It is the most direct local competitor to Mercy Hospital Joplin in acute care, emergency, and specialty services across the same four-county southwestern Missouri catchment.
• Mercy Health System (parent): Mercy is the parent Catholic health system operating 50+ hospitals across Arkansas, Kansas, Missouri, and Oklahoma. While Mercy Joplin is part of Mercy, other Mercy hospitals (Mercy Hospital Springfield, Mercy Hospital St. Louis) serve as the most operationally comparable peers given shared brand, technology stack, and clinical protocols.

Regional players

• Ascension Via Christi Health: Ascension Via Christi operates hospitals across Kansas and is part of Ascension, one of the largest U.S. non-profit Catholic health systems. It competes with Mercy Joplin for patients in southeast Kansas and provides a comparable Catholic, multi-state community hospital model.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat6 records

Key risks5 records

Key highlights6 records

Customer concentration

• Xx.com/MercyHealth
• YouTubeyoutube.com/user/MercyHealth
• Facebookfacebook.com/MercyHealth
• LinkedInlinkedin.com/company/st.-john's-regional-medical-center
• Instagraminstagram.com/mercyhealth

Compliance10 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about St. John's Regional Medical Center