Störningsjouren i Göteborg AB

What Störningsjouren i Göteborg AB does

Störningsjouren i Göteborg AB is a wholly municipal company providing 24/7 disturbance management and property emergency services to residential landlords across Gothenburg, Sweden. Established as part of Förvaltnings AB Framtiden and 100% owned by Göteborgs Stad, it functions primarily as the internal support unit for the four municipal sister housing companies — Bostads AB Poseidon, Bostadsbolaget, Familjebostäder i Göteborg, and Gårdstensbostäder — and additionally serves over 20 private landlords and housing associations including Balder, Wallenstam, Stena Fastigheter, Brf Solstaden, Brf Viva, HSB Göteborg, and Stadsfastighetsförvaltningen, covering approximately 109,000 apartments and handling roughly 8,000 acute disturbances per year with a 15-minute average on-site response time.

The company's offering is built around four interconnected service modules. Trygghetskonsulent Natt provides paired on-site response during evening and night hours (Sun–Thu 20:00–03:00; Fri–Sat 20:00–04:00) with personnel trained in de-escalation. Trygghetskonsulent Dag handles follow-up, daytime social-prevention work, and violent-tenant cases for sister companies. The Hyresjuridiska avdelningen (Rental Law Department) investigates improper rental situations, has conducted over 13,000 investigations and recovered approximately 3,750 apartments, and represents sister companies in rental boards and courts. Fastighetsjour provides property fault-report dispatch during on-call hours. The underlying technology is an alarm-center dispatch and case-management system integrated with property registers; field staff access the same platform in-vehicle, and digital case reports are delivered to landlords via a secure web portal the following morning. The company is GDPR-compliant, subject to Swedish public-records law, and meets WCAG 2.1 Level AA accessibility for public-sector websites.

The business model is contractual, recurring service fees charged to housing companies and associations. Approximately 80+ personnel staff the 24/7 operation. There is no external investor base; governance runs through the municipal council of Göteborgs Stad. Distribution is exclusively B2B via direct contractual relationships — tenants never contact Störningsjouren directly but reach it through their landlord's emergency number. The company supplements operational revenue streams through coordinated work with Socialtjänst, the Swedish Police, Kvinnofridslinjen, and the Våga bry dig / Huskurage civil-courage network, and has aligned its legal work with successive Swedish regulatory changes on improper rental conditions (Oct 2019), registration offenses (Jul 2018), and children's rights in domestic violence (Jul 2021).

Name

Störningsjouren i Göteborg AB

Legal name

Störningsjouren i Göteborg AB

Website

https://storningsjouren.goteborg.se

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Störningsjouren i Göteborg AB is a municipally owned company in Gothenburg providing 24/7 disturbance management, property emergency response, and rental-law investigations for Sweden's largest public housing group and over 20 connected private landlords and housing associations, covering approximately 109,000 apartments.

Ownership category

akta.pro rank

Product category

Property Security and Disturbance Management

NAICS

Security Guards and Patrol Services (561612), Investigation and Security Services (5616), Investigation and Personal Background Check Services (561611)

SIC

Services-Detective, Guard & Armored Car Services (7381), Services-Legal Services (8111), Real Estate Agents & Managers (For Others) (6531)

akta.pro primary industry

Residential & Community Guarding (HOAs, Gated Communities) (BPAKAAAE)

akta.pro secondary industries

Security Consulting, Risk Assessment & Security Program Design (BPABAMAE), Private Investigation & Security Consulting (Residential) (HSAHAKAL)

Keywords

• Disturbance management services
• Property emergency response
• Rental law services
• Housing security consulting
• Tenant safety services

Headquarters

HQ city

Gothenburg

HQ country

Sweden

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Others

Revenue model

1. Contractual service fees from public housing companies: Störningsjouren operates as a municipal company (allmännyttan) providing disturbance management and property emergency services primarily to sister companies within Förvaltnings AB Framtiden. Services are delivered under contractual agreements, with the company acting as an internal support function for the municipal housing group. Revenue is generated through service fees paid by housing companies under contract.
2. Contractual service agreements with private landlords and housing associations: Beyond its primary role as internal support for municipal housing companies, Störningsjouren also offers its services to private landlords and housing associations (bostadsrättsföreningar). These customers pay contractual fees for access to the company's 24/7 disturbance management and property emergency services.

Go-to-market motion2 records

Distribution channels1 record

Marketing channels3 records

Core offering

Störningsjouren i Göteborg AB provides 24/7 disturbance management, property emergency response, security consulting (day and night shifts), and rental law investigation services to housing companies, private landlords, and housing associations in Gothenburg. The company deploys trained security consultants (trygghetskonsulenter) who respond on-site to noise complaints, antisocial behavior, welfare concerns, and property emergencies, with a 15-minute average response time. It also operates a rental law department that investigates improper rental conditions and represents landlords in legal proceedings.

Product overview

Störningsjouren i Göteborg AB operates as a unified service platform offering comprehensive disturbance management and property security services. The core offering consists of three interconnected service modules: Störningsjour (Disturbance Hotline) as the 24/7 emergency response system, Trygghetskonsulent Dag/Natt (Security Consultant Day/Night) for tenant conflict resolution and social support, and Fastighetsjour (Property Hotline) for property fault reporting. The Hyresjuridiska avdelningen (Rental Law Department) provides legal backstopping for improper rental conditions and represents the organization in rental disputes. The services collectively serve approximately 109,000 apartments across Gothenburg's public housing companies, private landlords, and housing cooperatives.

Differentiator

Problem solved

Functional benefit

Products and services

• Trygghetskonsulent Natt (Security Consultant Night) Evening and night shift security consulting service for housing companies, where trained security consultants respond on-site to acute tenant disturbances across Gothenburg. Staff always works in pairs and typically arrives within 15 minutes, handling noise complaints, substance abuse issues, mental health crises, and other disturbances. The service handles approximately 8,000 acute disturbances per year and is available Sunday-Thursday 20:00-03:00 and Friday-Saturday 20:00-04:00.
• Trygghetskonsulent Dag (Security Consultant Day) Daytime security consulting service handling disturbance cases and social issues for sister housing companies Poseidon, Bostadsbolaget, and Familjebostäder. Follows up on night disturbances, addresses sound disturbances, sanitation issues, and violent or threatening tenant behavior, working preventatively to help tenants remain in their homes.
• Hyresjuridiska avdelningen (Rental Law Department) Legal department staffed by lawyers and legal administrators that investigates improper rental conditions such as illegal subletting and excessive rents, advises sister housing companies, and represents them in rental board proceedings and courts. Has conducted over 13,000 investigations and returned approximately 3,750 apartments to the regular housing market since its inception.
• Fastighetsjour (Property Hotline) On-call property fault reporting service that receives, assesses, manages, and reports fault reports and alarms from housing company tenants during on-call hours. Provides self-help guidance and directs non-urgent matters to appropriate departments or contractors.
• Störningsjour (Disturbance Hotline) Central 24/7 emergency hotline that tenants of connected housing companies can reach via their landlord's emergency number. The hotline dispatches security consultants to respond to acute noise complaints, disturbances, and other safety issues in residential properties across Gothenburg.

Quantifiable outcome

• Ca 8 000 akuta störningar hanteras per år (approximately 8,000 acute disturbances handled per year)
• +2 more outcomes

Named customers11 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Eight partnerships are on record, tiered core and minor.

• HuskuragecoreStrategic or Co-development Partner · 1 December 2019Huskurage is an non-profit organization that provides the framework for the 'Våga bry dig' (Dare to Care) concept, which Störningsjouren and its sister companies have adopted to encourage neighbors to take civil action when they suspect someone is in danger. Huskurage's concept is based on civil courage and provides tools for neighbors to intervene in domestic violence situations.
• Polisen (Swedish Police)coreOthersStörningsjouren collaborates with the Swedish Police on the 'Våga bry dig' initiative and in cases involving criminal activity in rental properties. Police are contacted when disturbances involve violence, imminent danger, or criminal behavior. The police have expressed support for the new law strengthening children's rights in domestic violence situations.
• Kvinnofridslinjen (Women's Safety Line)coreOthersKvinnofridslinjen is referenced as a key partner in the 'Våga bry dig' initiative. The helpline (020-505050) is available 24/7 for anyone experiencing or witnessing domestic violence and provides guidance and referrals.
• Hyresgästföreningen (Swedish Union of Tenants)minorStrategic or Co-development PartnerHyresgästföreningen is a partner in the 'Våga bry dig' initiative, collaborating with Störningsjouren and other housing companies to promote civil courage and prevent domestic violence in residential areas.
• Göteborgs Stad (Gothenburg City)coreOthersStörningsjouren is wholly owned by Göteborgs Stad through Förvaltnings AB Framtiden and operates in coordination with various city departments including Socialtjänst (Social Services), Socialjouren (Social Emergency Services), Kriscentrum (Crisis Center), and Stadsfastighetsförvaltningen on issues ranging from tenant welfare to domestic violence and homelessness.
• Bostadsbolaget, Poseidon, Familjebostäder, Gårdstensbostäder (Sister companies)coreOthersStörningsjouren provides services to these sister companies within Förvaltnings AB Framtiden, acting as their internal support for disturbance management, property emergencies, and housing law matters. Störningsjouren's daytime team specifically handles disturbances and social issues for these companies, and the housing law department represents them in rental disputes.
• Socialtjänst / Socialjouren (Social Services)coreOthersStörningsjouren works closely with Gothenburg's Social Services (Socialtjänst) and Social Emergency Services (Socialjouren) in cases involving child welfare concerns, elderly isolation, mental health crises, and domestic violence. Staff contact these services immediately when they identify vulnerable individuals.
• ÖrebrobostäderminorStrategic or Co-development PartnerÖrebrobostäder originally developed the 'Våga bry dig' civil courage concept, which Störningsjouren has adopted in collaboration with Huskurage. The concept encourages neighbors to take action when they suspect someone is in danger.

Scale indicators4 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• Nokas Security: Nordic security services group providing manned guarding, mobile patrols, and security technology across Scandinavia. Comparable in guarding and patrol delivery, with a broader Nordic footprint but less specialization in residential tenancy disturbance.
• ISS A/S: Global facility services company with significant Nordic operations spanning security, property, and cleaning services. Comparable in offering security and property-support services to large property portfolios, though as part of a much broader facilities portfolio.
• SOS Alarm: Swedish national alarm-center operator providing 24/7 alarm handling and dispatch for municipalities, enterprises, and consumers. Comparable in alarm-center dispatch and incident coordination, though it does not directly staff on-site response teams.
• Securitas Sverige: Sweden's largest commercial security services provider, offering mobile patrols, manned guarding, and alarm response to commercial and residential clients. Comparable in the on-site response and guarding capability, but operates as a commercial guard vendor rather than a municipal tenancy-risk specialist.
• Avarn Security: Nordic security services provider combining manned guarding, mobile patrols, and security technology. Comparable in the patrol/guarding delivery model, but diversified across commercial and event security rather than resident-facing services.

Direct peers

• MKB Fastighets AB: Malmö's municipal housing company, providing analogous residential disturbance and tenancy-management services to its own housing stock. Closest comparable municipal peer in terms of service scope and municipal ownership structure.
• Uppsalahem: Uppsala's municipal housing company operates tenant-facing disturbance and safety services. Comparable in mandate, ownership structure, and the need for after-hours residential response.
• Stockholmshem (Störningsjouren): Stockholm's largest municipal housing company runs its own disturbance management function for its tenants, with comparable 24/7 on-site response and legal follow-up. It is the most direct functional analog to Störningsjouren in another major Swedish city.

Regional players

• Riksbyggen: Large Swedish cooperative housing association manager with nationwide coverage and economic/administrative services for member Brf:er. Comparable in serving the same housing-association customer segment, though Riksbyggen focuses on economic/technical administration rather than disturbance response.

Others

• Heimstaden: Large Swedish/Nordic private residential property owner that is a potential customer/buyer of disturbance-management services for its rental portfolio. Comparable in being a large institutional landlord in the same customer ecosystem, rather than a competitor.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/storningsjouren

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Störningsjouren i Göteborg AB