SUPPORTIVE SERVICES CORPORATION

What SUPPORTIVE SERVICES CORPORATION does

Supportive Services Corporation is a private, Erie County-based 501(c)(3) non-profit organization founded in 1975 that delivers two core community service programs: an Employment Program and a Weatherization Assistance Program. The Employment Program provides free workforce services — resume preparation, interview skills training, job placement, and a 'Making Your Age an Asset' workshop — to job seekers aged 55 and older throughout Erie County, operating the federally funded Senior Community Service Employment Program (SCSEP) under a $46.3 million U.S. Department of Labor grant with approximately $5 million in nonfederal match from the Center for Workforce Inclusion. The Weatherization Assistance Program delivers no-cost home energy improvements — heating system testing and replacement, window and door replacement, insulation, air sealing, and installation of energy-efficient equipment — to low-to-moderate income households, funded through the U.S. Department of Energy and administered under New York State Homes and Community Renewal (NYSHCR) and NYSERDA eligibility standards.

The organization is structured as a community-based delivery partner within Erie County's workforce development and energy-assistance ecosystems rather than a commercial enterprise, with no revenue generated directly from program participants. Its business model is grant-funded pass-through: SCSEP funds flow largely to participant wages, host agencies (non-profit 501(c)(3) and governmental sites where participants train), and sub-grantees, while weatherization funds cover the per-unit cost of materials and labor. Distribution is direct-to-client through a Buffalo headquarters at 245 Elmwood Ave. and a Lancaster weatherization office at 201 St Marys St., supplemented by referrals from HEAP, NYSHCR, Erie County, the Buffalo Employment and Training Center, and SUNY Erie One Stop Career Center. Leadership comprises CEO S. Madeleine Nagy, VP of Employment Anita Wolniewicz, VP of Weatherization Chris Wiktor, and a Board of Directors drawn from regional non-profit, insurance, legal, and elder-care organizations.

Name

SUPPORTIVE SERVICES CORPORATION

Legal name

Supportive Services Corporation

Website

https://supportiveservices.org

Company type

Private

Founded year

1975

Operating status

Operating

Headcount range

11–50 employees

Ownership category

akta.pro rank

Product category

Community Workforce Development & Home Weatherization Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Employment & Job Readiness Support Services (BPAGAEAJ)

akta.pro secondary industries

Community Centers & Neighborhood Support Services (BPAGAEAL), Disability Services & Independent Living Support (BPAGACAG), Companion Care & Social Support (non-clinical) (HLADAGAB)

Keywords

• Community employment services
• Senior workforce development
• Home weatherization assistance
• Low-income energy efficiency
• Nonprofit community programs

Headquarters

HQ city

Buffalo

HQ country

United States

HQ region

North America

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Supply Chain

Revenue model

1. Government Grants and Program Funding: Non-profit organization funded primarily through government grants. Major funding includes a $46.3 million SCSEP grant from the U.S. Department of Labor and program funding from the Department of Energy for weatherization services. No revenue generated directly from clients - services are free to eligible participants.

Pricing tiers

Go-to-market motion1 record

Distribution channels1 record

Marketing channels1 record

Core offering

Supportive Services Corporation is a private non-profit organization that provides free employment services to job seekers aged 55 and older through the Senior Community Service Employment Program (SCSEP), and free home weatherization services—including heating system testing/replacement, insulation, air sealing, and window/door replacement—to low-to-moderate income households in Erie County, New York.

Product overview

Supportive Services Corporation operates as a private non-profit organization providing two core service programs: the Employment Program and the Weatherization Assistance Program. The Employment Program offers free job placement and training services for job seekers aged 55 and older through the Senior Community Service Employment Program (SCSEP), while the Weatherization Assistance Program improves energy efficiency for low-to-moderate income households. These programs are funded through partnerships with the U.S. Department of Labor, New York State Department of Labor, and the Department of Energy.

Differentiator

Problem solved

Functional benefit

Products and services

• Employment Program

Quantifiable outcome

• 27% of SCSEP participants have been 66 or older over the past year

Named customers1 record

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature1 record

Partnerships

Ten partnerships are on record, tiered core and minor.

• Buffalo and Erie County Workforce Development ConsortiumcoreStrategic or Co-development PartnerPartner agency providing workforce development coordination and connection to employment services for mature job seekers in Erie County.
• New York State Department of LaborcoreStrategic or Co-development PartnerState government partner agency for employment services and workforce development programs.
• Buffalo Employment and Training CentercoreStrategic or Co-development PartnerLocal workforce development center providing employment training resources and job placement services.
• SUNY Erie One Stop Career CentercoreStrategic or Co-development PartnerCommunity college career center partner providing training resources and employment services.
• Center for Workforce Inclusion, Inc.coreStrategic or Co-development PartnerNational organization that selected Supportive Services Corporation to operate SCSEP in the Erie County community. Provides approximately $5 million in nonfederal match funding for the program.
• New York State Homes and Community Renewal (NYSHCR)coreStrategic or Co-development PartnerState agency that sets program income guidelines and governs weatherization assistance program standards.
• NYSERDAminorStrategic or Co-development PartnerNew York State Energy Research and Development Authority sets standards for qualifying units in weatherization program.
• Neighborhood Housing Service of South Buffalo (NHSB)coreStrategic or Co-development PartnerJoint weatherization service provider in Erie County. Together with SSC, provides free weatherization services to low-mod income individuals.
• Benchmark GroupminorStrategic or Co-development PartnerPartnered with Supportive Services in 2020-2021 for Lancaster Towers weatherization project to improve energy efficiency for tenants.
• Erie CountycoreStrategic or Co-development PartnerLocal government partner for workforce development and community services.

Scale indicators2 records

Recent moves5 records

Expansion highlights3 records

Others

• National Center for Appropriate Technology: National nonprofit focused on energy efficiency, sustainable agriculture, and weatherization services including training and technical assistance for the DOE Weatherization Assistance Program. Comparable as an enabling organization supporting the same weatherization infrastructure.
• Erie County Department of Social Services: Local government agency administering HEAP and other social services that refers eligible clients to SSC. Comparable as a referral partner and adjacent public sector service provider serving overlapping low-income populations in Erie County.

Broad incumbents

• National Council on Aging: National nonprofit focused on improving the lives of older adults through community programs including workforce development and senior employment services. Comparable as a broader aging-services organization operating similar employment and community support programs.
• AARP Foundation: AARP Foundation is one of the largest national SCSEP sponsors operating employment programs for workers 55+. Comparable as a major national SCSEP operator providing similar workforce services to older job seekers through government grant funding.
• Easter Seals (now Easterseals): National nonprofit providing workforce development, employment training, and community services for people with disabilities and other barriers to employment. Comparable as a large nonprofit workforce services provider serving disadvantaged populations through government funding.

Direct peers

• Goodwill Industries of Western New York: Goodwill Industries operates workforce development and employment services programs for disadvantaged populations including older workers in Western New York. Directly comparable to SSC as both are nonprofit workforce development providers serving similar client segments with government funding.
• Center for Workforce Inclusion: National organization that selected SSC to operate SCSEP and provides approximately $5M in nonfederal match funding. Directly comparable as a SCSEP national sponsor coordinating employment programs for older workers through sub-grantee relationships.
• Neighborhood Housing Services of South Buffalo: Joint weatherization service provider in Erie County working with SSC to provide free weatherization services to low-to-moderate income households. Directly comparable as a partner nonprofit delivering the same DOE Weatherization Assistance Program in the same geographic market.
• CAA of Western New York (Community Action Organization): Community Action Agency providing weatherization, employment, and social services to low-income residents in Western New York. Comparable as a Community Action Program delivering both Weatherization Assistance Program services and workforce development under similar federal funding mechanisms.

Regional players

• Buffalo Urban League: Local workforce development and community services nonprofit in Western New York serving disadvantaged populations. Comparable as a regional peer also delivering workforce development and community support programs in the same Erie County geography.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/supportive-services-corporation

Revenue estimate

Valuation estimate

Number of profiles

Profiles7 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about SUPPORTIVE SERVICES CORPORATION