Sutter Dialog GmbH & Co. KG
- Company typePrivate
- Founded1999
- HeadquartersEssen, Germany
- Headcount11–50
- GTM typeB2B
- OfferingServices
Sutter Dialog GmbH & Co. KG firmographics
Firmographics- Name
- Sutter Dialog GmbH & Co. KG
- Legal name
- Sutter Dialog GmbH & Co. KG
- Website
- https://sutter-dialog.de
- Company type
- Private
- Founded year
- 1999
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Ownership category
- akta.pro rank
Sutter Dialog GmbH & Co. KG industry classification
Industry- Product category
- Call Center Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)
- SIC
- Telephone Communications (No Radiotelephone) (4813)
- akta.pro primary industry
- Technical Support & Helpdesk Contact Centers (BPAAAAAI)
- akta.pro secondary industries
- Software/Application Support (SaaS, Enterprise Apps) (BPAAACAC), Helpdesk & End-User Support Services (BPAEABAB)
Keywords
Where Sutter Dialog GmbH & Co. KG is headquartered
LocationHeadquarters
- HQ city
- Essen
- HQ country
- Germany
- HQ region
- Europe
Offices1 record
Markets served
Sutter Dialog GmbH & Co. KG business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Professional Services - Call Center Services: B2B professional services providing call center operations for trade shows, banks, and corporate clients. Services include inbound customer support, technical helpdesk, and 24/7 emergency hotlines delivered by trained agents.
- Trade Show Services: Comprehensive trade show support services including visitor services, exhibitor support, digital services, and convention services for trade show organizers
- Banking/IT Support Services: Electronic banking support and IT services for financial institutions including 1st and 2nd level support, contract management, and technical support for banking software systems
Go-to-market motion1 record
Distribution channels1 record
Marketing channels7 records
Sutter Dialog GmbH & Co. KG product offering
Product offeringCore offering
Sutter Dialog is a B2B call center and dialog marketing solutions provider operating three integrated service divisions: Messe-Services (trade show visitor, exhibitor, digital and convention support for German trade fair organizers), Banken/IT-Services (1st and 2nd level electronic banking support covering MultiCash, S-Firm, StarMoney and related products), and 24h-Services (round-the-clock facility management, crisis and fault hotlines, 1st level IT support and telephone exchange). The company employs 150+ staff supporting 26 languages at native speaker level and serves more than 90% of German trade fair organizers as well as private banks and housing associations.
Product overview
Sutter Dialog GmbH & Co. KG is a call center and dialog marketing solutions provider operating since 1999, offering three integrated service divisions: Messe-Services (trade fair services covering visitor support, exhibitor services, digital services, and convention services), Banken/IT-Services (electronic banking support for 1st and 2nd level support, specializing in MultiCash and S-Firm banking systems), and 24h-Services (24/7/365 support including facility management, crisis hotlines, IT support, and telephone exchange). The company employs over 150 staff, supports 26 languages at native speaker level, and serves over 90% of German trade fair organizers as well as private banks and housing associations.
Differentiator
Problem solved
Functional benefit
Products and services
- Messe-Services Comprehensive trade fair support services for German trade show organizers, covering visitor services (multilingual hotline in 26 languages, ticket shop support, visitor registration and legitimation, database maintenance, cancellations and refunds), exhibitor services (stand planning, traffic management, online ordering, advertising sales, technical hotline), digital services (content management, email campaigns, live chat, online support) and convention services (personal invitation, congress participant acquisition).
- Banken/IT-Services Electronic banking support and customer contract management for financial institutions, providing 1st and 2nd level support for home and office banking customers. Includes expertise with MultiCash, S-Firm, StarFinanz products (StarMoney, windata, Banking 4, Sparkasse firm) and support for leasing operations in a nationwide banking group, delivered via the electronic knowledge pool and partnership with Bank-Verlag.
- 24h-Services Round-the-clock support services including facility management, crisis hotlines, fault service hotlines, 1st level IT support and telephone exchange services. All calls and inquiries are documented in customer-specific databases or ticket systems with double-secured lines providing guaranteed reachability around the clock.
Quantifiable outcome
- Over 90% market penetration in German trade show services sector
- +2 more outcomes
Companies that use Sutter Dialog GmbH & Co. KG
Customer profileNamed customers4 records
Segments3 records
Ideal customer profiles3 records
Sutter Dialog GmbH & Co. KG technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature4 records
Sutter Dialog GmbH & Co. KG partnerships and signals
Strategic signalPartnerships
Six partnerships are on record, tiered core, flagship and minor.
- Bank-VerlagcoreLong-term cooperation with Bank-Verlag providing support for error analysis within Tristan searches, product training for major MultiCash product changes, direct telephone contacts, and training at OMIKRON.
- StarFinanzcoreMulti-year intensive relationship with StarFinanz for products including StarMoney, ensuring up-to-date expertise on their product offerings.
- Messe MünchenflagshipKey trade show venue partner among nearly all major German trade show organizers, representing the company's primary market position.
- WestfalenhallenflagshipMajor German trade show venue partnership for service delivery.
- NürnbergMesseflagshipMajor German trade show venue partnership for service delivery.
- Marketing Club RuhrminorMembership in regional marketing professional association for networking and industry visibility.
Scale indicators5 records
Recent moves5 records
Expansion highlights4 records
Sutter Dialog GmbH & Co. KG competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in outsourced customer experience management with multilingual contact center operations across 100+ countries. Comparable as a BPO peer at vastly greater scale, particularly relevant for enterprise clients that may consolidate German call center work into a single global vendor.
- Majorel: Global CX and BPO provider (now part of Teleperformance) operating multilingual contact centers across Europe. Comparable as a broad incumbent offering overlapping inbound customer support, helpdesk, and technical support services to enterprise clients.
- Foundever: Global CX/BPO company (formerly Sitel) operating multilingual contact centers worldwide. Comparable as a broad incumbent providing customer support and technical helpdesk outsourcing at scale, directly overlapping Sutter Dialog's core service offering.
- Concentrix: Large global customer experience and BPO provider with multilingual contact center capabilities across Europe. Comparable as a broad incumbent offering overlapping helpdesk and inbound customer support services, though operating at materially greater scale than Sutter Dialog.
- Arvato (Bertelsmann): German-headquartered BPO and customer service provider owned by Bertelsmann, with significant contact center operations across Europe. Comparable as a domestic incumbent offering similar inbound customer support and helpdesk services to enterprise clients including financial institutions.
Direct peers
- Competence Call Center: German contact center outsourcer headquartered in Hamburg offering inbound customer service and technical support across multiple languages. Comparable as a direct mid-sized BPO peer operating in the same German market with similar multilingual customer support capabilities.
- SNT Deutschland: German-based BPO company providing contact center, customer service, and back-office support. Comparable as a direct mid-sized BPO peer operating in the same German enterprise market with multilingual service capabilities.
- Walter Services: German call center and customer service provider serving enterprise clients across multiple verticals including financial services. Comparable as a direct mid-sized BPO peer with similar enterprise client focus and German-language service capabilities.
- Bosch Service Solutions: Bosch subsidiary operating multilingual contact centers and helpdesk services across Europe, including technical support and 24/7 hotlines. Comparable as a direct peer providing enterprise-grade helpdesk and customer support services with similar 24/7 and multilingual capabilities.
- D+S 360: German contact center and dialog marketing specialist serving enterprise clients across multiple verticals. Comparable as a direct mid-sized BPO peer offering overlapping inbound customer service and helpdesk capabilities in the German market.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Sutter Dialog GmbH & Co. KG social profiles
Digital presenceSutter Dialog GmbH & Co. KG financial estimates
Financial estimateRevenue estimate
Valuation estimate
Sutter Dialog GmbH & Co. KG leadership team
Management profileNumber of profiles
Profiles3 records
Sutter Dialog GmbH & Co. KG funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Sutter Dialog GmbH & Co. KG M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Sutter Dialog GmbH & Co. KG
What does Sutter Dialog GmbH & Co. KG do?
Sutter Dialog is a B2B call center and dialog marketing solutions provider operating three integrated service divisions: Messe-Services (trade show visitor, exhibitor, digital and convention support for German trade fair organizers), Banken/IT-Services (1st and 2nd level electronic banking support covering MultiCash, S-Firm, StarMoney and related products), and 24h-Services (round-the-clock facility management, crisis and fault hotlines, 1st level IT support and telephone exchange). The company employs 150+ staff supporting 26 languages at native speaker level and serves more than 90% of German trade fair organizers as well as private banks and housing associations.
Is Sutter Dialog GmbH & Co. KG a public or private company?
Sutter Dialog GmbH & Co. KG is a private company. It is classified as family owned and is currently operating.
When was Sutter Dialog GmbH & Co. KG founded?
Sutter Dialog GmbH & Co. KG was founded in 1999. It employs 11 to 50 people.
Where is Sutter Dialog GmbH & Co. KG based?
Sutter Dialog GmbH & Co. KG is headquartered in Essen, Germany, in the Europe region.
How does Sutter Dialog GmbH & Co. KG make money?
Three revenue lines are on record. Professional Services - Call Center Services are the primary driver. The others are trade Show Services and banking/IT Support Services.
Who are Sutter Dialog GmbH & Co. KG's main competitors?
Broad incumbents on record are Teleperformance, Majorel, Foundever, Concentrix and Arvato (Bertelsmann). Direct peers are Competence Call Center, SNT Deutschland, Walter Services, Bosch Service Solutions and D+S 360.
Does Sutter Dialog GmbH & Co. KG have an API?
No public API is recorded for Sutter Dialog GmbH & Co. KG.
What industry is Sutter Dialog GmbH & Co. KG in?
Sutter Dialog GmbH & Co. KG's product category is Call Center Services. Its primary akta.pro industry code is BPAAAAAI, Technical Support & Helpdesk Contact Centers, with a secondary code of BPAAACAC, Software/Application Support (SaaS, Enterprise Apps). Its NAICS code is 56142 and its SIC code is 4813.