Southwest Regional Communication Center

What Southwest Regional Communication Center does

Southwest Regional Communications Center (SWRCC) is a regional emergency 911 communications center formed in 1998 and opened for service in 1999 through the consolidation of the standalone dispatch operations of three Texas Home Rule cities — Cedar Hill, DeSoto, and Duncanville — in the southern Dallas-Fort Worth metroplex. The center operates continuously 24 hours per day, 365 days per year, with 35 full-time personnel including a Managing Director, assistant directors for operations and IT, dispatch supervisors, systems administrators, and approximately 24 emergency dispatchers and call takers. It receives 911 emergency calls and dispatches police, fire, EMS, and Animal Control for all three member cities, providing these services free of charge to citizens.

The technology backbone is a Zuercher 911 Enterprise computer-aided dispatch (CAD) system, launched Q1 2005 with federal grant funds, supplemented by RapidSOS for smartphone-based device location, CLQ (Caller Location Query) for GPS pinpointing within 90 feet, Premier Responder for emergency medical dispatch triage, a wide-area fiber optic network completed in 2006 that lets each city access the SWRCC mainframe as if local, and a three-tower, 15-channel UHF narrowband radio network on the MPT1327 protocol providing built-in interoperability across all three jurisdictions. SWRCC achieved CALEA Public Safety Communications Accreditation in 2022 and completed a re-accreditation assessment in August 2024, demonstrating sustained compliance with over 200 international standards.

SWRCC is not a commercial enterprise but a municipal joint-service entity governed by the three member cities' city managers, with oversight from regional fire and police chiefs. It is funded through allocations from the municipal budgets of Cedar Hill, DeSoto, and Duncanville rather than through fees or commercial revenue. The formation model — pooling dispatch infrastructure across similarly sized, contiguous cities — was designed to reduce the per-city cost of advanced 911 technology and 24/7 operations that no single small city could justify independently.

Name

Southwest Regional Communication Center

Legal name

Southwest Regional Communications Center

Website

https://swrcc.net

Company type

Private

Founded year

1999

Operating status

Operating

Headcount range

11–50 employees

Short description

Southwest Regional Communications Center is a regional 911 emergency dispatch center jointly funded and governed by the Texas cities of Cedar Hill, DeSoto, and Duncanville, providing 24/7 police, fire, EMS, and Animal Control dispatch across the three municipalities since 1999.

Ownership category

akta.pro rank

Product category

Public Safety Communications & Emergency Dispatch Services

NAICS

Ambulance Services (62191)

akta.pro primary industry

Emergency Dispatch Center Services (PSAP/911 Support, Private Dispatch) (BPAKAFAJ)

akta.pro secondary industry

Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK)

Keywords

• Emergency dispatch services
• 911 call center
• Public safety communications
• Computer aided dispatch
• Emergency medical dispatch

Headquarters

HQ city

DeSoto

HQ country

United States

HQ region

North America

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Infrastructure, Operations

Revenue model

1. Municipal/Government Funding: SWRCC is a regional emergency 911 center funded by three member cities (Cedar Hill, DeSoto, Duncanville). As a government agency, it receives operational funding through municipal budgets rather than direct revenue from citizens. The shared model reduces operational costs for each city by pooling public safety resources.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

SWRCC operates as a regional 911 emergency dispatch center that receives emergency and non-emergency calls and dispatches police, fire, EMS, and Animal Control services for Cedar Hill, DeSoto, and Duncanville, Texas. The center runs Computer-Aided Dispatch (Zuercher 911 Enterprise), Emergency Medical Dispatch (Premier Responder), GPS-based caller location (RapidSOS, CLQ), and a regional UHF radio network. Services are provided continuously 24/7 and funded through municipal budgets of the three member cities.

Product overview

SWRCC operates as a regional 911 emergency dispatch center serving Cedar Hill, Desoto, and Duncanville, TX. The center's technology infrastructure is built on Zuercher 911 Enterprise as the core CAD (Computer Aided Dispatch) platform, enhanced with specialized integrations: RapidSOS for enhanced smartphone location tracking, CLQ (Caller Location Query) for GPS-based caller location within 90 feet, and Premier Responder for medical emergency triage. These integrated systems work together to reduce call processing times and get emergency help to citizens as quickly as possible.

Differentiator

Problem solved

Functional benefit

Products and services

• 911 Emergency Call Taking and Dispatch (Police, Fire, EMS, Animal Control) Regional 24/7 911 dispatch service that receives emergency and non-emergency calls and dispatches police, fire, EMS, and Animal Control for the cities of Cedar Hill, DeSoto, and Duncanville, TX. Provided free to citizens and funded through the municipal budgets of the three member cities.
• Regional Public Safety Software System Regional public safety software system providing wireless access from dispatch to every police and fire vehicle in Cedar Hill, DeSoto, and Duncanville, enabling near-instantaneous sharing of public safety information across the three cities.

Named customers3 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration4 records

Feature7 records

Partnerships

Three partnerships are on record, tiered core.

• Zuercher TechnologiescoreTechnology or Integration · 1 January 2005Zuercher Public Safety Pro Suite and Zuercher 911 Enterprise provide the core CAD (Computer Aided Dispatch) system for SWRCC. The next-generation 911 system incorporates GPS geolocation, premise-related data, and urgent notes to reduce call times and get help to citizens faster. This regional public safety software system was purchased with federal grant funds and launched in Q1 2005.
• RapidSOScoreTechnology or IntegrationRapidSOS integrates with SWRCC's CAD software to provide accurate location and rich emergency data from smartphones. The platform is a nationwide location information server enabling faster, more accurate device location during 911 calls.
• Premier RespondercoreTechnology or IntegrationPremier Responder is emergency medical dispatch (EMD) software integrated within the CAD system to assist dispatchers with medical emergencies by utilizing triage questions and response criteria.

Scale indicators4 records

Recent moves9 records

Expansion highlights4 records

Others

• RapidSOS: Nationwide emergency location data platform integrated into SWRCC's CAD. Comparable as a critical technology/ecosystem partner for next-generation 911 caller location rather than a competing PSAP.
• Zuercher Technologies (now part of Motorola Solutions / CentralSquare): Provider of the Zuercher 911 Enterprise CAD system that SWRCC runs. Comparable as the core technology vendor/ecosystem partner enabling the center's dispatch operations, not a peer service provider but a critical infrastructure counterpart.

Regional players

• Williamson County Emergency Communications: County-level emergency communications center providing 911 and dispatch services in Williamson County, TX. Comparable as a multi-jurisdictional Texas PSAP, though structured at the county level rather than as a tri-city joint service.
• Tarrant County 911 District: County-wide 911 service district serving Tarrant County municipalities. Comparable as a regional PSAP model, but structured as a county district rather than a municipal joint service — representing a competitive alternative model for member cities.
• Williamson County 911: Emergency communications entity for Williamson County serving multiple municipalities. Comparable as a regional Texas PSAP model competing for the same type of municipal 911 consolidation opportunities.
• Denton County 911: Regional 911 PSAP serving multiple municipalities in Denton County, TX. Comparable as a multi-jurisdictional emergency communications center operating in the broader DFW/North Texas region.

Direct peers

• Greater Harris County 911 Emergency Network: Regional 911 emergency network providing dispatch and call-taking services across Harris County municipalities. Comparable as a multi-jurisdictional PSAP pooling resources for member cities in Texas.
• Houston Emergency Center (HEC): Combined public-safety answering point for the City of Houston handling police, fire, and EMS dispatch. Comparable as a consolidated 911/emergency communications operation with CAD, radio, and EMD functions.
• North Central Texas Emergency Communications District (NCT9-1-1): Regional PSAP providing 911 call-taking and dispatch infrastructure across north-central Texas. Directly comparable as a multi-jurisdictional 911 communications entity serving multiple municipalities in the same state.

Broad incumbents

• Motorola Solutions (CommandCentral / VESTA 911): Largest vendor of next-generation 911, CAD, and radio solutions for PSAPs. Comparable as a broad incumbent technology supplier to emergency communications centers, including the Zuercher suite it acquired — relevant for understanding SWRCC's vendor and competitive landscape.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/southwest-regional-communication-center

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Southwest Regional Communication Center