Synergy Education

What Synergy Education does

Synergy Education Group Pty Ltd is an Australian Registered Training Organisation (RTO#40607) governed by the Australian Skills Quality Authority (ASQA), providing accredited first aid, CPR, workplace safety, fire and evacuation, infection control, manual handling, and food safety training. Its course portfolio covers the HLTAID009 through HLTAID015 series (CPR, basic emergency life support, first aid, advanced first aid, advanced resuscitation and oxygen therapy), plus specialised units such as UETDRMP018 (low voltage panel rescue) and Anaphylaxis Awareness tracks for Early Learning, Schools & OSHC, and Workplace settings. The company serves nine vertical segments, with Early Learning Centres and general Workplaces as the primary end markets, alongside Aged Care, Dental, Disability Care, GP/medical practices, Health & Fitness, OSHC, and Primary/High Schools.

The underlying technology combines an online e-learning platform (synergy.edu.au) with a student management system (synergy.bsnapps.com) that handles enrolment, USI verification, certificate issuance, and NCVER reporting. Delivery is hybrid: online pre-course learning paired with in-person practical assessment sessions. Students access a 24/7 student portal for course materials, certificates, and training records. The Synergy+ sub-brand wraps this technology stack in an organisational-needs-analysis methodology that embeds each client's own policies and procedures into course content, with all training staff employed directly rather than contracted.

Synergy generates revenue through three streams: per-person public course fees at the East Brisbane head office, customised group/onsite training delivered at client workplaces across Australia (priced by location and participant count, typically paid the week before training), and hardware sales of EpiPen Training Devices with magnet storage. GTM combines enterprise field sales for group bookings with inside-sales phone, email, and Typeform inquiry capture. The business is privately held, bootstrapped, and founder-led by CEO Hayley North, with approximately 31 employees and a single Australian footprint.

Name

Synergy Education

Legal name

Synergy Education Group Pty Ltd

Website

https://synergy.edu.au

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Synergy Education Group is an Australian Registered Training Organisation (RTO#40607) delivering accredited first aid, CPR, safety, and hygiene training to organisations and individuals across nine industry verticals in Australia.

Ownership category

akta.pro rank

Headquarters

HQ city

East Brisbane

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Technology or R&D, Supply Chain

Revenue model

1. Public Course Enrolments: Individual students enrol in public courses held at the Head Office in East Brisbane. Revenue is generated through one-time course fees paid upfront at booking.
2. Group/Onsite Training: Organisations book customized onsite training sessions tailored to their operational needs. Fees are based on location and number of participants, with payment typically required the week prior to training.
3. EpiPen Training Device Sales: Sale of EpiPen training devices with magnet storage for workplace use, enabling staff to practice hands-on skills.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

Synergy Education is an Australian Registered Training Organisation (RTO#40607) that delivers accredited first aid, CPR, safety, and hygiene training courses under the national HLTAID, SITXFSA, HLTINFCOV, and HLTWHS units of competency. Training is delivered via onsite/group sessions at client workplaces across Australia and through public courses at its East Brisbane head office, with a Synergy+ program providing industry-specific, customized training that integrates client policies.

Product overview

Synergy Education is a Registered Training Organisation (RTO#40607) offering a portfolio of accredited first aid, CPR, safety, and hygiene training courses. The core offerings include HLTAID series courses (HLTAID009 through HLTAID015) covering CPR, basic emergency life support, first aid, advanced first aid, and advanced resuscitation. Additional specialized courses include Fire and Evacuation Training, food safety courses (SITXFSA005, SITXFSA006), infection prevention (HLTINFCOV001), manual tasks safety (HLTWHS005), and electrical rescue (UETDRMP018). The Synergy+ program provides customized, onsite training with administrative support for organisations. Anaphylaxis awareness training is offered across three sectors (Early Learning, Schools/OSHC, Workplace), with an EpiPen Training Device available as a purchasable product. Delivery combines online e-learning with practical sessions, either at client workplaces or at the East Brisbane head office.

Differentiator

Problem solved

Functional benefit

Brands

• Synergy+ (Synergy Plus): Industry-specific training program that delivers customised CPR and first aid training based on organisational needs analysis, integrating client policies and procedures into course content with full administrative support.

Products and services

• HLTAID009 - Provide cardiopulmonary resuscitation Nationally recognised course providing the knowledge and practical skills to perform cardiopulmonary resuscitation (CPR) across various settings and scenarios.
• HLTAID010 - Provide basic emergency life support Course teaching how to provide first aid response and life support, managing casualties and incidents until qualified emergency help arrives.
• HLTAID011 - Provide First Aid Nationally recognised course equipping participants with skills to respond to first aid situations involving adults, children and infants in workplace or community settings.
• HLTAID012 - Provide First Aid in an education and care setting Course designed for educators and support staff in early learning or school environments, covering first aid emergencies involving infants, children and adults with age-specific scenarios.
• HLTAID014 - Provide Advanced First Aid Advanced first aid course covering skills to provide an advanced first aid response including CPR, first aid principles, operation of first aid equipment, treatment of life-threatening bleeding, and basic triage.
• HLTAID015 - Provide advanced resuscitation and oxygen therapy Unit covering essential skills and knowledge to use specialised equipment for resuscitation and oxygen therapy following Australian Resuscitation Council (ARC) guidelines, including airway management and AED operation.
• Fire and Evacuation Training Combined training course covering use of firefighting equipment and emergency response, including CPPFES2005 (first attack firefighting) and PUAFER004 (respond to facility emergencies).
• SITXFSA005 - Use hygienic practices for food safety Course providing skills to utilise personal hygiene practices to prevent contamination of food that might cause food-borne illnesses.
• SITXFSA006 - Participate in safe food handling practices Course providing skills required to handle food safely during storage, preparation, display, service and disposal of food based on organisation's individual food safety program.
• HLTINFCOV001 - Comply with infection prevention and control policies and procedures Course providing skills to follow organisational infection prevention and control procedures, including implementing standard and transmission-based precautions.
• HLTWHS005 - Conduct manual tasks safely Course covering knowledge required for workers to recognise potentially hazardous manual tasks and prepare for and complete those tasks in a safe manner.
• Anaphylaxis Awareness Training Training program covering severe and potentially life-threatening allergic reactions, with specific tracks for Early Learning Centres, Schools & OSHC, and Workplace settings.
• EpiPen Training Device Training device with magnet storage for workplace use to enable staff to practice hands-on skills with epinephrine auto-injectors.
• UETDRMP018 - Perform rescue from a live low voltage panel Nationally recognised unit providing essential skills to safely conduct a rescue from a low voltage electrical panel for anyone working in electrical supply industry or environments with live electrical systems.
• Synergy+ Industry-specific training program delivered via organisational needs analysis, integrating client policies and procedures directly into course content, with all training staff as employees (not contractors) and full administrative support.

Quantifiable outcome

• Organisations receive integrated training with their own policies and procedures embedded in course content
• +1 more outcomes

Segments9 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Scale indicators2 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• First Aid Pro: Australian RTO offering HLTAID first aid and CPR courses with blended online/onsite delivery, directly comparable in scope, accreditation and delivery model.
• Surf Life Saving Australia: National organization delivering CPR, first aid and aquatic rescue training with strong presence in coastal communities, competing for school, OSHC and community training contracts.
• Allens Training: Private Australian RTO offering first aid, CPR and workplace safety training with blended online/face-to-face delivery, directly competing for the same SME and corporate training customers.
• Royal Life Saving Australia: National provider of water safety, CPR and first aid training, particularly relevant given Synergy's founding narrative around aquatic safety and its swim-school heritage.
• Australia Wide First Aid: National RTO providing accredited first aid and CPR courses with public and onsite delivery, directly competing with Synergy in both group/onsite and public course channels.
• Paramedical Services: Australian first aid and workplace safety training provider offering accredited HLTAID courses with onsite delivery, directly comparable in vertical targeting and delivery format.
• St John Ambulance Australia: Australia's most recognized first aid and CPR training provider, delivering accredited courses nationally across workplaces, schools and community settings — directly overlapping Synergy's core offering and customer base.

Broad incumbents

• TAFE Queensland: Government-funded vocational institution delivering accredited short courses including first aid and CPR, representing a publicly funded competitor in the same regulatory training market.
• Australian Red Cross: Major national provider of accredited first aid and CPR training alongside broader humanitarian services, competing for the same workplace, school and community training contracts as Synergy.

Emerging players

• Ausmed: Online continuing professional development platform for healthcare professionals with overlapping compliance training content, particularly relevant for Synergy's GP/medical practice vertical.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat5 records

Key risks5 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/synergy-au

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Synergy Education