Tanis
Tanis is an Egypt-based BPO matchmaking and services provider connecting international businesses with Egyptian call center talent for customer support, sales, and back-office operations. It serves 10+ clients across 15+ industries with multilingual, 24/7 coverage.
- Company typePrivate
- Founded2022
- HeadquartersAlexandria, Egypt
- Headcount1–10
- GTM typeB2B
- OfferingServices
What Tanis does
Tanis is an Egypt-based BPO (business process outsourcing) matchmaking and services provider headquartered in Alexandria, Egypt, with an additional operational facility in Cairo's Smart Village tech hub. Founded in 2022, the company connects international businesses with Egyptian call center talent, offering dedicated customer support, sales development, back-office operations, and live chat/email support delivered through human agents. Tanis reports 10+ active clients and claims to serve 15+ industries including e-commerce, telecommunications, SaaS, real estate, healthcare, financial services, travel, and logistics. Primary target markets are North America (US, Canada), the UK, Australia, and several European countries requiring multilingual support.
The underlying technology is a human-agent BPO delivery model — no proprietary software platform has been disclosed, no AI capabilities are referenced, and core differentiation rests on Egypt's positioning as a BPO destination. The company cites 45-60% cost savings versus US/UK domestic agents, a multilingual talent pool covering English, French, German, Spanish, Italian, and Arabic, GMT+2 time zone alignment with Europe, and reported 6% agent turnover against an industry average of 30-45%. Tanis also claims to operate Egypt's largest network of 100+ pre-vetted call center partners, enabling it to function as both a direct service provider and a matchmaking layer for outsourced capacity.
Tanis runs a recurring revenue model priced at $400-$1,500 per agent per month on subscription contracts, with deployment timelines of 2-4 weeks from contract to launch. The company executes three GTM motions concurrently: direct-to-consumer outreach via website consultation requests, sales-led engagement with dedicated account managers for enterprise clients, and a tiered broker/referral partner program paying 10-15% recurring monthly commission. The firm claims 90%+ client satisfaction, a 30-40% close rate on qualified opportunities, and 1M+ customer interactions facilitated. Tanis is privately held and founder-operated, with no disclosed external funding rounds, institutional investors, or M&A activity.
Tanis firmographics
Firmographics- Name
- Tanis
- Legal name
- Tanis
- Website
- https://tanis-eg.com
- Company type
- Private
- Founded year
- 2022
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- Tanis is an Egypt-based BPO matchmaking and services provider connecting international businesses with Egyptian call center talent for customer support, sales, and back-office operations. It serves 10+ clients across 15+ industries with multilingual, 24/7 coverage.
- Ownership category
- akta.pro rank
Tanis industry classification
Industry- Product category
- Business Process Outsourcing (BPO) and Call Center Services
- NAICS
- Telemarketing Bureaus and Other Contact Centers (561422), Telephone Answering Services (561421)
- SIC
- Services-Management Services (8741)
- akta.pro primary industry
- General Customer Service & Contact Center Operations (BPAAAAAA)
- akta.pro secondary industries
- Appointment Scheduling & Service Dispatch Support (BPAAABAO), Multilingual/Localization Support (Language, Cultural Adaptation) (BPAAABAK)
Keywords
Where Tanis is headquartered
LocationHeadquarters
- HQ city
- Alexandria
- HQ country
- Egypt
- HQ region
- Africa
Offices2 records
Markets served
Tanis business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D
Revenue model
- BPO Agent Services: Monthly recurring revenue model based on number of agents deployed. Clients pay per agent per month for customer support, sales development, and back-office services. Typical pricing ranges from $400-$900 per agent per month depending on service complexity.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Per seat | Monthly | Standard agent pricing |
| Other | Monthly | Broker referral commission structure |
Go-to-market motion3 records
Distribution channels2 records
Marketing channels5 records
Tanis product offering
Product offeringCore offering
Tanis is Egypt's first dedicated call center matchmaking firm, connecting international businesses with dedicated customer support, sales development, and back-office teams sourced from Egypt's multilingual talent pool. Services are delivered through dedicated teams recruited and trained per client, with 24/7 multilingual coverage and a curated network of 100+ pre-vetted call center partners enabling rapid 2–4 week deployment.
Product overview
Tanis operates as Egypt's BPO matchmaking and services provider, offering a unified portfolio of call center and business process outsourcing solutions. The core service offerings include Customer Support (inbound and outbound across phone, email, chat, and social media), Sales Development & Lead Generation (SDR teams, outbound prospecting, appointment setting), Back Office Operations (data entry, document management, administrative support), and Live Chat & Email Support (24/7 multilingual support in English, French, German, Arabic). These services are delivered through dedicated teams recruited and trained specifically for each client. Additionally, Tanis offers a Broker & Referral Partner Program for third parties to earn recurring commissions by referring clients. The company positions itself as both a direct service provider and a matchmaking platform connecting international businesses with Egypt's vetted call center network.
Differentiator
Problem solved
Functional benefit
Products and services
- Customer Support Services (Inbound & Outbound) Inbound and outbound customer support delivered across phone, email, and chat channels, including technical support, order processing, returns and refunds management, and customer retention programs for international businesses across e-commerce, telecom, and other industries.
- Sales Development & Lead Generation Dedicated SDRs and outbound teams providing outbound sales calls, lead qualification, appointment setting, market research, data collection, and CRM management for software, SaaS, real estate, and other growth-focused businesses.
- Back Office Operations Administrative and operational support including data entry and processing, document management, invoice processing, order fulfillment support, and general administrative tasks, enabling clients to focus on core business activities.
- Live Chat & Email Support 24/7 real-time customer support delivered via live chat and email with multilingual capabilities (English, French, German, Arabic) and omnichannel integration across social media, SMS, and other digital touchpoints.
- Broker & Referral Partner Program Commission-based referral program enabling independent brokers and partners globally to earn 10–15% recurring monthly commission by connecting businesses with Tanis's BPO services, with tiered rates based on active client count.
Quantifiable outcome
- Save 45-60% on operational costs compared to US, UK, and Europe
- +5 more outcomes
Companies that use Tanis
Customer profileNamed customers3 records
Segments11 records
Ideal customer profiles6 records
Tanis technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Tanis partnerships and signals
Strategic signalScale indicators12 records
Recent moves5 records
Expansion highlights5 records
Tanis competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in customer experience management and outsourced omnichannel customer support. Operates across 80+ countries with hundreds of thousands of agents. While much larger and geographically diversified, Teleperformance competes in the same BPO/call center space as Tanis and serves overlapping SMB and enterprise clients seeking multilingual support.
- TaskUs: Dig
- Concentrix: One of the largest global CX/BPO providers with deep customer support, sales, and back-office capabilities. Concentrix competes directly with Tanis in customer support outsourcing and serves many of the same verticals (e-commerce, telecom, financial services). Significantly larger scale but comparable service offerings.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Tanis social profiles
Digital presenceTanis compliance and trust
Trust signalCompliance4 records
Tanis financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tanis leadership team
Management profileNumber of profiles
Tanis funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tanis M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tanis
What does Tanis do?
Tanis is Egypt's first dedicated call center matchmaking firm, connecting international businesses with dedicated customer support, sales development, and back-office teams sourced from Egypt's multilingual talent pool. Services are delivered through dedicated teams recruited and trained per client, with 24/7 multilingual coverage and a curated network of 100+ pre-vetted call center partners enabling rapid 2–4 week deployment.
Is Tanis a public or private company?
Tanis is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was Tanis founded?
Tanis was founded in 2022. It employs 1 to 10 people.
Where is Tanis based?
Tanis is headquartered in Alexandria, Egypt, in the Africa region.
How does Tanis make money?
One revenue line is on record: BPO Agent Services.
Who are Tanis's main competitors?
Broad incumbents on record are Teleperformance, TaskUs and Concentrix.
Does Tanis have an API?
No public API is recorded for Tanis.
What industry is Tanis in?
Tanis's product category is Business Process Outsourcing (BPO) and Call Center Services. Its primary akta.pro industry code is BPAAAAAA, General Customer Service & Contact Center Operations, with a secondary code of BPAAABAO, Appointment Scheduling & Service Dispatch Support. Its NAICS code is 561422 and its SIC code is 8741.