Telesila Contact Center

What Telesila Contact Center does

Telesila Contact Center (legal entity Telesilla Ltd) is a UK-incorporated BPO operator, of Greek interests, that established its first contact center in Greece in 2022. It is headquartered at Agiou Dionisiou 3, Piraeus, and operates with 100+ employees on flexible shifts (including remote and part-time arrangements). The company is a sister/affiliated entity of OLYMPICTEL, a publishing-sector group from which Telesila extended into outsourced customer communications.

Telesila delivers voice and back-office services to enterprise clients through a modular platform split into inbound (Customer Service, BackOffice including application verification and email/Viber management, Product Sales Promotion), outbound (Clientele Development, Clientele Retention, Cross-Selling), and a dedicated B2B department. Service delivery relies on trained agents and B2B sales advisors rather than proprietary technology; the public site is built on a standard WordPress theme with no disclosed AI, API, or automation layer. Customers include Heron, Nrg, and Volton in energy; Eurolife FFH in insurance (including OLYMPICTEL group insurance content services); and HRS Mobile in telecommunications.

The business model is managed-services BPO with quote-based B2B contracts across three verticals (energy, insurance, telecom) in Greece, generating revenue per seat/contract rather than through software licensing or transactional fees. Go-to-market is sales-led and direct to enterprise clients, supported by a lightweight digital presence (website, newsletter) and limited public-facing activity such as webinar speaking. No funding rounds, patents, certifications, or pricing transparency are disclosed, and revenue is not publicly reported.

Name

Telesila Contact Center

Legal name

Telesilla Ltd

Website

https://telesila.gr

Company type

Private

Founded year

2022

Operating status

Operating

Headcount range

1–10 employees

Short description

Telesila Contact Center is a UK-domiciled, Greece-based BPO operating a 100+ employee voice and back-office contact center in Piraeus. It delivers inbound, outbound, cross-selling, and B2B portfolio development services to enterprise clients in Greek energy, insurance, and telecommunications.

Ownership category

akta.pro rank

Product category

Contact Center Outsourcing Services

NAICS

Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422)

SIC

Services-Facilities Support Management Services (8744)

akta.pro primary industry

General Customer Service & Contact Center Operations (BPAAAAAA)

akta.pro secondary industries

General Customer Service (Order/Account/Inquiries) (BPAAABAA), Sales, Telesales & Lead Qualification Centers (BPAAAAAB)

Keywords

• Outsourced contact center
• Inbound customer service
• Outbound telemarketing
• B2B sales support
• Back-office processing

Headquarters

HQ city

Piraeus

HQ country

Greece

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Contact Center BPO Services: Telesila generates revenue through providing outsourced contact center services including inbound customer service, outbound sales and prospecting, back-office support, and B2B client portfolio development. The company operates as a service provider to other businesses, delivering solutions in telecommunications, energy, insurance, and mobile sectors.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels3 records

Core offering

Telesila Contact Center operates as a BPO (Business Process Outsourcing) contact center in Piraeus, Greece, providing inbound customer service, outbound sales and prospecting, back-office processing (application verification, registration, email/Viber management), and dedicated B2B portfolio development and cross-selling services to enterprise clients in the energy, insurance, and telecommunications sectors. The company employs 100+ trained agents and B2B sales advisors organized into dedicated inbound, outbound, and B2B departments.

Product overview

Telesila Contact Center is a unified contact center service platform providing comprehensive communication solutions. The offering consists of inbound services (Customer Service, BackOffice, Product Sales Promotion) and outbound services (Clientele Development, Clientele Retention, Cross Selling), all supported by a B2B services module. The center handles both incoming call management and outgoing telemarketing operations, with integrated BackOffice support for application processing and communication management.

Differentiator

Problem solved

Functional benefit

Products and services

• Customer Service (Εξυπηρέτηση Πελατών)

Named customers5 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Scale indicators2 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Teleperformance: Global leader in outsourced customer experience management and contact center BPO with significant Greek operations. Directly competes with Telesila in inbound customer service, outbound sales, and back-office delivery for enterprise clients across verticals.
• Concentrix: Major global CX/BPO provider with European delivery centers following the Webhelp and Majorel mergers. Competes head-to-head with Telesila on multi-channel customer management, sales, and digital BPO for enterprise clients.
• Foundever: Global CX/BPO company formed from Sitel and SYKES, offering customer service, sales, and technical support outsourcing across Europe. Directly comparable business model to Telesila's outsourced contact center services.
• SupportYourApp: Multilingual customer support and CX outsourcing provider serving SaaS and tech clients. Similar in scale and outsourced service model to Telesila, with a comparable focus on inbound and outbound customer operations.
• TTEC: Global CX technology and BPO services company serving enterprise clients in financial services, healthcare, and communications. Comparable to Telesila in outsourced contact center delivery and customer lifecycle management.
• Webhelp: European-origin CX/BPO provider (now part of Concentrix group) with strong multilingual delivery across EMEA. Directly comparable to Telesila's outsourced customer service and sales model for European enterprise clients.
• TaskUs: Digital-first BPO/CX provider delivering customer service, sales, and trust & safety across digital channels. Comparable to Telesila in outsourced customer operations for enterprise clients, with stronger technology orientation.
• Majorel: Global customer experience BPO with European heritage (now part of Concentrix). Competes with Telesila in outsourced contact center operations, customer service, and sales support for enterprise clients.

Regional players

• ICAP Outsourcing Solutions: Greek BPO/administrative services provider offering back-office and contact center support to Greek enterprises. Regional peer with overlapping service portfolio to Telesila, primarily serving the domestic Greek market.

Broad incumbents

• Cosmote (OTE Group): Greek incumbent mobile operator and part of OTE/Deutsche Telekom group, which operates large in-house customer service and sales operations for Greek consumers and businesses. Represents both a potential Telesila client and an in-sourced competitor for outsourced telecom customer service work in Greece.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks6 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/telesila

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Telesila Contact Center