Red Uno (Telmex)

What Red Uno (Telmex) does

Telmex (marketed under the residential Infinitum brand) is a Mexican incumbent telecommunications operator headquartered in Mexico City that delivers fiber-based residential and business connectivity services. Its core offering is the Infinitum broadband portfolio, providing symmetrical and asymmetric tiers ranging from 120Megas to a 1000Megas gigabit tier, typically bundled with unlimited domestic and international calling (to 180+ countries) and an option for plain internet without voice. The service runs over a nationwide fiber optic network exceeding 600,000 kilometers, the largest such footprint disclosed in the input, supporting both consumer and enterprise use cases across dedicated Hogar, Negocio, Empresa, and Gamers segments.

The commercial model is multi-product and recurring: monthly subscription revenue from internet and voice, layered with bundled entertainment partnerships (Netflix, Amazon Prime, HBO Max, Disney+, F1 TV, Claro Video, StarTV, Dish, mvshub), add-on security (McAfee, Navegación Segura parental controls), communication services (Infinitum Mail, Claro Drive cloud storage, Videoconferencia Telmex, Microsoft 365), mobile integration with sister brand Telcel (WiFi Móvil and airtime recharge on the Telmex bill), and hardware sales (routers, mesh kits, smartphones, home phones) via the tienda.telmex.com e-commerce storefront. Pricing is publicly disclosed in Mexican pesos, tiered by speed from MX$389 to MX$1,399 per month, with promotional free installation (a MX$1,600 value) and bundling incentives targeted at competitor switchers.

Go-to-market combines digital self-service (telmex.com online contracting, Mi Telmex account portal, App Telmex), inside sales via the 800 123 1012 advisor line, and a physical footprint of Centros de Atención Telmex service centers. Enterprise customers are served through a dedicated field sales force and tailored enterprise-grade support including videoconferencing and Microsoft 365 integration. Distribution is exclusively domestic Mexico, with the limited international footprint limited to terminating voice calls to the US, Canada, and 180+ other countries.

Name

Red Uno (Telmex)

Legal name

Telmex

Website

https://telmex.com.mx

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Telmex is a Mexican incumbent telecom operator offering residential and business fiber broadband (Infinitum, 120M–1000Megas) plus bundled voice, streaming, smart home, cloud, and security services over a 600,000+ km fiber network, with cross-billing integration into sister brand Telcel.

Ownership category

akta.pro rank

Headquarters

HQ city

Mexico City

HQ country

Mexico

HQ region

Latin America

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Infrastructure, Operations, Personnel, Technology or R&D, Marketing or Sales, Supply Chain

Revenue model

1. Internet Services (Infinitum): Monthly subscription for internet services at various speed tiers from 120Megas to 1000Megas. Revenue is recurring monthly based on selected package tier with automatic billing through customer account.
2. Entertainment Bundles: Bundled streaming services including Netflix, Amazon Prime, HBO Max, Disney+, F1 TV, Claro video, StarTV, and Dish. These are third-party services bundled at promotional rates with subscription packages.
3. Mobile Services: Mobile WiFi services and Telcel airtime recharge services charged to Telmex bill
4. Security Services: Antivirus McAfee and safe browsing parental control services as add-on subscriptions
5. Communication Services: Infinitum Mail email service, Claro Drive cloud storage, Videoconferencia Telmex, and Microsoft 365 subscriptions
6. Equipment and Hardware Sales: Sale of routers, mesh devices, smartphones, and home phones through Telmex online store

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels5 records

Core offering

Red Uno (Telmex) is a Mexican telecommunications provider delivering residential broadband internet under the Infinitum brand with speeds ranging from 120Megas to 1000Megas, bundled with unlimited fixed-line telephony (calling Mexico, USA, Canada, and 180+ countries) and value-added services such as streaming entertainment packages (Netflix, Amazon Prime, HBO Max, Disney+, F1 TV, Claro Video, StarTV, Dish), cloud storage (Claro Drive), email (Infinitum Mail), video conferencing, McAfee antivirus, parental controls, smart home (Casa Inteligente), and mobile WiFi. The company also serves business and enterprise segments with dedicated connectivity, communication, and productivity (Microsoft 365) solutions, all delivered over 600,000+ km of owned fiber optic infrastructure.

Product overview

Red Uno (Telmex) is a Mexican telecommunications company offering residential internet services under the Infinitum brand. The core product is broadband internet available in multiple speed tiers (120M, 150M, 250M, 350M, 500M, 600M, 850M, 1000Megas), with options for phone service with unlimited calls. The company provides bundled entertainment packages featuring streaming services (Netflix, Amazon Prime Video, HBO Max, Disney+, F1 TV, Claro Video, StarTV, Dish, mvshub), cloud services (Claro drive for storage), communication tools (Infinitum Mail, Videoconferencia Telmex), mobile WiFi hotspots, smart home solutions (Casa Inteligente), and security services (Antivirus McAfee, Navegación Segura parental controls). Customer-facing tools include the Mi Telmex portal and App Telmex for account management. Network equipment offerings include WiFi 7 (Hiper WiFi 7) and WiFi 5/Mesh Huawei routers. The company operates over 600,000 kilometers of fiber optic infrastructure.

Differentiator

Problem solved

Functional benefit

Brands

• Infinitum: Telmex's residential internet and telephone service brand offering packages with speeds ranging from 120Megas to 1000Megas, bundled with entertainment services.
• Mi Telmex

Products and services

• Infinitum (Internet + Phone Packages) Core residential broadband internet service delivered over fiber optic infrastructure with speed tiers ranging from 120Megas to 1000Megas, available as Internet + Phone bundles with unlimited calling or Solo Internet, targeted at Mexican households.
• Infinitum + Entretenimiento (Entertainment Bundle) Combined Infinitum internet package with a third-party streaming entertainment subscription (Netflix, Amazon Prime, HBO Max, Disney+, or mvshub) integrated into a single Telmex bill, targeted at residential customers seeking consolidated connectivity and entertainment.
• WiFi Móvil en Infinitum Portable mobile WiFi hotspot service for Infinitum internet customers, providing wireless connectivity outside the home on a Telmex-served device.
• Telcel Airtime Recharge (Paquetes o Megas Telcel) Telcel mobile airtime and data recharge service that Telmex customers can purchase with charges applied directly to their Telmex monthly bill, providing consolidated mobile spend management.
• Videoconferencia Telmex Video conferencing service for customer communication and meetings, offered to Telmex subscribers (including business and enterprise users) as part of the productivity and communication suite.
• Microsoft 365 (via Telmex) Microsoft 365 productivity suite offered to Telmex customers as a subscription through partnership integration, primarily for business and enterprise users needing productivity tools, with billing on the Telmex account.
• Telmex Empresa (Enterprise Services) Enterprise-grade connectivity, communication, and custom solutions for large Mexican corporate customers, with dedicated account management, custom SLAs, and field-sales-led support.
• Telmex Online Store (Equipment Sales) Online store for Telmex-branded equipment and devices including routers, mesh WiFi units, smartphones, and home phones, with the option to charge purchases to the customer's Telmex monthly bill.

Quantifiable outcome

• High-speed fiber connectivity up to 1000Megas symmetric
• +2 more outcomes

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Ten partnerships are on record, tiered core and minor.

• NetflixcoreGTM or Marketing PartnerNetflix is bundled as a promotional entertainment add-on with Telmex Infinitum internet packages. New customers with direct deposit enrollment receive Netflix Standard with ads free for the first 6 months. Netflix provides streaming content while Telmex provides subscriber access and billing integration.
• Amazon PrimecoreGTM or Marketing PartnerAmazon Prime video streaming is bundled with Telmex internet packages as Infinitum + Entretenimiento offering. Subscribers can add Amazon Prime to their Infinitum package for bundled entertainment access.
• HBO MaxcoreGTM or Marketing PartnerHBO Max is offered as a bundled entertainment option with Telmex internet packages. Promotional offers include HBO Max basic with ads free for 6 months for new subscribers. Services are provided by third parties as noted in terms and conditions.
• Disney+coreGTM or Marketing PartnerDisney+ streaming service is bundled with Telmex Infinitum packages allowing subscribers to add Disney+ entertainment to their subscription.
• F1 TVminorGTM or Marketing PartnerF1 TV Pro is included as a promotional add-on when customers enroll in direct deposit payment. Part of entertainment bundle offerings for motorsport enthusiasts.
• Claro VideominorGTM or Marketing PartnerClaro Video streaming service is included as part of Universal+ package offering, bundled with Telmex services for entertainment content access.
• TelcelcoreStrategic or Co-development PartnerTelcel mobile services are integrated with Telmex billing, allowing customers to pay Telcel airtime charges through their Telmex bill. WiFi Móvil in Infinitum and Telcel packages are cross-promoted, leveraging the same parent company ecosystem.
• StarTVminorGTM or Marketing PartnerStarTV and StarTV Stream satellite and streaming TV services are offered as entertainment options bundled with Telmex internet packages.
• DishminorGTM or Marketing PartnerDish satellite TV service is available as an entertainment bundle option with Telmex internet services.
• mvshubminorGTM or Marketing PartnerMVS Hub streaming service is offered as part of Telmex internet packages with entertainment content bundling through specific promotional codes.

Scale indicators1 record

Recent moves6 records

Expansion highlights6 records

Market position

Competitive moat6 records

Customer concentration

• LinkedInlinkedin.com/company/red-uno-telmex-

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Red Uno (Telmex)