Tenants Queensland
Tenants Queensland is a Brisbane-based non-profit (est. 1986) and the peak tenant advocacy body in Queensland, providing free statewide tenancy advice, education, and legal tools to renters, with the QSTARS program funded by the Queensland Department of Housing and Public Works.
- Company typePrivate
- Founded1986
- HeadquartersBrisbane (Spring Hill), Australia
- Headcount11–50
- GTM typeB2C
- OfferingServices
What Tenants Queensland does
Tenants Queensland is a non-profit community legal organisation established in 1986 (formerly Tenants' Union of Queensland) and headquartered in Brisbane, with approximately 38 employees. It is the recognised peak body for tenant advocacy in Queensland and the contracted manager of the Queensland Statewide Tenant Advice and Referral Service (QSTARS), a free statewide telephone and online advice service delivered in collaboration with six regional partner organisations. Its core customer base is all Queensland renters — covering private rentals, social housing, rooming accommodation, and caravan parks — with specialist segments for First Nations renters, culturally and linguistically diverse communities, and survivors of domestic and family violence.
The organisation's technology stack centres on a content-rich website with interactive decision-tree Virtual Assistants (Bond Return, Letter Generators for Bond Non-lodgement, Staying Beyond End of Lease, Rent Decrease, and Pets), Q&A Tools, and the Start/Stay/Leave Interactive Guide for DFV-affected renters. It also maintains the Queensland Rental Vulnerability Index (RVI) — a research tool co-developed with UNSW City Futures Research Centre that maps rental vulnerability across Queensland postcodes using 13 indicators — alongside dedicated First Nations, social housing, natural disaster, and translated resources (flyers available in 10+ languages). ReachDeck Toolbar provides accessibility features such as text-to-speech and translation support.
Tenants Queensland operates on a fully grant-funded, freemium model with zero fees charged to end users. Primary revenue is the $37.597 million five-year QSTARS contract from the Queensland Department of Housing and Public Works commencing June 2018, with additional project funding from the Department of Justice and Attorney General (DFV Sector Capacity Building), the Department of Social Services (Keeping Women Safe in their Homes), and the Queensland Government Enable Grants Program (EmPowering Renters, 2025). Distribution is via a statewide phone line (1300 744 263), online callback form, community education sessions, events, social media, and a partner network that provides regional reach across Queensland.
Tenants Queensland firmographics
Firmographics- Name
- Tenants Queensland
- Legal name
- Tenants Queensland
- Website
- https://tenantsqld.org.au
- Company type
- Private
- Founded year
- 1986
- Operating status
- Operating
- Headcount range
- 11–50 employees
- Short description
- Tenants Queensland is a Brisbane-based non-profit (est. 1986) and the peak tenant advocacy body in Queensland, providing free statewide tenancy advice, education, and legal tools to renters, with the QSTARS program funded by the Queensland Department of Housing and Public Works.
- Ownership category
- akta.pro rank
Tenants Queensland industry classification
Industry- Product category
- Tenant Advocacy and Community Legal Services
- NAICS
- Rental and Leasing Services (532)
- SIC
- Real Estate Agents & Managers (For Others) (6531)
- akta.pro primary industry
- Residential Lease Administration & Tenant Services (BPAJAFAL)
Keywords
Where Tenants Queensland is headquartered
LocationHeadquarters
- HQ city
- Brisbane (Spring Hill)
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Tenants Queensland business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Marketing or Sales, Technology or R&D, Infrastructure, Others
Revenue model
- Government Funding: Primary funding from Queensland Department of Housing and Public Works. QSTARS program funded by Queensland government. Additional funding from Department of Justice and Attorney General and Department of Social Services for specific projects like DFV toolkit.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Freemium | Others | Free statewide advice service for all Queensland tenants |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
Tenants Queensland product offering
Product offeringCore offering
Tenants Queensland is a non-profit organisation that delivers free statewide tenancy advice, advocacy, and education services for Queensland renters. Its core offering is the Queensland Statewide Tenant Advice and Referral Service (QSTARS), a free telephone and online advice line supplemented by interactive virtual assistants, letter generators, fact sheets, community legal services, financial counselling, and specialised support for domestic violence, First Nations, and culturally diverse renters.
Product overview
Tenants Queensland operates as a not-for-profit tenant advisory organization providing a portfolio of services to Queensland renters. The core service is the Queensland Statewide Tenant Advice and Referral Service (QSTARS), a free statewide telephone and online advice service. This is supported by interactive Virtual Assistant tools including Bond Return assistance, Letter Generators, and Q&A Tools for specific tenancy matters. The organization also delivers specialized programs including the Tenancy Law Toolkit for DFV service providers, the Start Stay Leave Interactive Guide for domestic violence situations, the Queensland Rental Vulnerability Index research tool, the EmPowering Renters energy efficiency program, Community Education Sessions, a Free Financial Counselling Service, and comprehensive Tenancy Fact Sheets. The Successful Tenancies First Nations Project provides targeted support for First Nations renters.
Differentiator
Problem solved
Functional benefit
Brands
- QSTARS (Queensland Statewide Tenant Advice and Referral Service): Free statewide advice and referral service for Queensland renters managed by Tenants Queensland.
- EmPowering Renters
Products and services
- Queensland Statewide Tenant Advice and Referral Service (QSTARS) A free statewide advice and referral service for Queensland renters providing information, individual advice, expert support, and community education on tenancy matters. Managed by Tenants Queensland and delivered through partner organisations across Queensland.
- Virtual Assistants (Bond Return, Letter Generators, Q&A Tools)
Quantifiable outcome
- Tens of thousands of renting households assisted annually
- +1 more outcomes
Companies that use Tenants Queensland
Customer profileSegments5 records
Ideal customer profiles1 record
Tenants Queensland technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
Tenants Queensland partnerships and signals
Strategic signalPartnerships
Eight partnerships are on record, tiered core and minor.
- Community PluscoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- Enhance CarecoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- The Hervey Bay Neighbourhood CentrecoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- Ipswich Regional Advocacy Service InccoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- Mackay Regional Community Legal CentrecoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- TASC Legal and Social Justice ServicescoreQSTARS partner organisation delivering tenancy advice services as part of the statewide network.
- Energetic Communities Association IncorporatedcoreCollaborating partner on the EmPowering Renters project helping Queensland renters reduce energy use and costs. Project received grant funding from Queensland Government Enable Grants Program.
- UNSW City Futures Research CentreminorResearch partners for the Queensland Rental Vulnerability Index. Analysis undertaken by Laurence Troy and Chris Martin.
Scale indicators5 records
Recent moves6 records
Expansion highlights6 records
Tenants Queensland competitors and assessment
Company assessmentBroad incumbents
- National Association of Community Legal Centres: Peak body for Australia's community legal centres, including tenancy-focused clinics. TQ is a member and operates under the same Community Legal Services Program accreditation framework.
- Legal Aid Queensland: Statewide legal aid provider including tenancy law services. Overlaps with TQ on tenancy advice, dispute support, and tribunal representation for low-income Queensland renters.
- Homelessness Australia: National peak body for homelessness services, doing advocacy and research on housing insecurity that overlaps directly with TQ's rental vulnerability and eviction prevention work.
Direct peers
- Shelter NSW: NSW peak housing and homelessness advocacy body providing policy advice, research, and tenant/homeless support. Comparable in advocacy remit and policy research function to TQ's RVI work.
- Tenants WA: Western Australian tenant advocacy organisation providing free tenancy advice, education, and policy advocacy. Operates the same community legal services / tenant advice model as TQ.
- Tenants Victoria: Statewide tenant advice and advocacy service in Victoria offering free telephone advice, publications, and policy submissions on residential tenancy law - a near-identical service model to TQ.
- Tenants' Union of NSW: Statewide tenant advocacy and advice non-profit in NSW, operating a directly comparable model of free tenancy advice, legal support, and policy advocacy. Most direct analogue to TQ outside Queensland.
- Consumer Action Law Centre: Victoria-based community legal centre focused on consumer and tenancy law, providing free advice, legal representation, and policy advocacy - closely aligned with TQ's service and advocacy mix.
- Tenants' Union of Tasmania: Tasmanian tenant advocacy non-profit providing free tenancy advice and law reform work. Closely comparable to TQ as a small statewide tenant peak body funded by government.
Regional players
- Q Shelter: Queensland's statewide housing and homelessness peak body. Operates in the same state with overlapping policy/advocacy agenda on housing affordability and renter issues, but broader remit than TQ.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
Tenants Queensland social profiles
Digital presenceTenants Queensland financial estimates
Financial estimateRevenue estimate
Valuation estimate
Tenants Queensland leadership team
Management profileNumber of profiles
Profiles1 record
Tenants Queensland funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Tenants Queensland M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Tenants Queensland
What does Tenants Queensland do?
Tenants Queensland is a non-profit organisation that delivers free statewide tenancy advice, advocacy, and education services for Queensland renters. Its core offering is the Queensland Statewide Tenant Advice and Referral Service (QSTARS), a free telephone and online advice line supplemented by interactive virtual assistants, letter generators, fact sheets, community legal services, financial counselling, and specialised support for domestic violence, First Nations, and culturally diverse renters.
Is Tenants Queensland a public or private company?
Tenants Queensland is a private company. It is classified as nonprofit foundation owned and is currently operating.
When was Tenants Queensland founded?
Tenants Queensland was founded in 1986. It employs 11 to 50 people.
Where is Tenants Queensland based?
Tenants Queensland is headquartered in Brisbane (Spring Hill), Australia, in the Oceania region.
How does Tenants Queensland make money?
One revenue line is on record: government Funding.
Who are Tenants Queensland's main competitors?
Broad incumbents on record are National Association of Community Legal Centres, Legal Aid Queensland and Homelessness Australia. Direct peers are Shelter NSW, Tenants WA, Tenants Victoria, Tenants' Union of NSW, Consumer Action Law Centre and Tenants' Union of Tasmania. Q Shelter is listed as a regional player.
Does Tenants Queensland have an API?
No public API is recorded for Tenants Queensland.
What industry is Tenants Queensland in?
Tenants Queensland's product category is Tenant Advocacy and Community Legal Services. Its primary akta.pro industry code is BPAJAFAL, Residential Lease Administration & Tenant Services. Its NAICS code is 532 and its SIC code is 6531.