The Valley Private Hospital

What The Valley Private Hospital does

The Valley Private Hospital, now operating as Mulgrave Private Hospital, is a 242-bed acute medical and surgical private hospital located in Mulgrave, Victoria, Australia. Founded in 1984 and owned by Healthe Care Australia since June 2007, the hospital provides comprehensive services across more than 25 specialties including emergency medicine, intensive care, cardiology, oncology, neurosurgery, orthopaedics, bariatric surgery, urology, and colorectal surgery. The facility operates a 24-hour Emergency Department, a 10-bed Intensive Care Unit, an on-site ICON Cancer Centre, and a newly expanded Day Surgery Centre with two additional operating theatres and a state-of-the-art endoscopy suite. A da Vinci robotic surgical platform supports urological and colorectal procedures. The hospital is accredited by the Australian Council of Healthcare Standards, recognized as a Tier 1 hospital by the Department of Veterans' Affairs, and reports clinical quality metrics consistently above industry benchmarks (NPS +71 in 2024; hand hygiene 81.6%; inpatient falls 0.003%).

Mulgrave Private Hospital generates revenue across four streams: insured patient services under no-gap and known-gap arrangements with health funds, fixed-price Self Pay Surgery packages for uninsured patients (marketed as Australia's first such offering, with a dedicated selfpaysurgery.com.au funnel), Department of Veterans' Affairs Tier 1 arrangements, and workers' compensation billing. The go-to-market motion is sales-led, anchored by a network of more than 40 credentialed Visiting Medical Officer (VMO) specialists who admit patients, supported by active surgeon recruitment, a public-facing website, and direct-to-patient self-pay marketing. Patient intake is partly self-serve via an online admission portal.

The hospital is part of Healthe Care Australia, described as Australia's largest privately owned healthcare group. With 86 employees on its executive and core team and a 40+ specialist VMO network, the asset combines in-house clinical and administrative staff with an outsourced specialist admitting base. Geographic reach targets South Eastern Victoria, including Melbourne's south-eastern suburbs, Gippsland, Northern Victoria and Tasmania. Planned capacity additions (additional beds and a new Emergency Department) and the 2024–2025 leadership refresh (new CEO, new Commercial Manager, new Director of Risk and Quality) indicate an ongoing investment cycle focused on throughput and clinical governance.

Name

The Valley Private Hospital

Legal name

Mulgrave Private Hospital

Website

https://thevalleyprivate.com.au

Company type

Private

Founded year

1984

Operating status

Operating

Headcount range

51–100 employees

Short description

Mulgrave Private Hospital (formerly The Valley Private) is a 242-bed acute private hospital in Mulgrave, Victoria, owned by Healthe Care Australia. It serves privately insured, self-pay, DVA, and workers' compensation patients across 25+ specialties, a 24-hour ED, ICU, robotic surgery, and a new Day Surgery Centre.

Ownership category

akta.pro rank

Product category

Private Acute Hospital Services

NAICS

General Medical and Surgical Hospitals (62211), General Medical and Surgical Hospitals (622110), General Medical and Surgical Hospitals (6221)

SIC

Services-General Medical & Surgical Hospitals, Nec (8062), Services-Hospitals (8060)

akta.pro primary industry

Private/For-Profit Hospital Systems (HLAFAAAF)

akta.pro secondary industry

Hospital-Operated Urgent Care Centers (HLAFADAC)

Keywords

• Private hospital services
• Emergency department care
• Surgical specialty services
• Intensive care unit
• Self-pay surgery packages

Headquarters

HQ city

Mulgrave

HQ country

Australia

HQ region

Oceania

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales

Revenue model

1. Insured Patient Services: Revenue from privately insured patients admitted for surgical and medical procedures. The hospital participates in no-gap and known-gap schemes with health funds.
2. Self-Pay Surgery Packages: Pre-packaged surgical procedures offered to uninsured patients at fixed prices, covering surgeon fees, anaesthetist, prosthesis, hospital charges, post-op care, and 28-day follow-up. Positioned as Australia's first Self Pay Surgery packages.
3. Uninsured / Fee-for-Service: Fee-for-service billing for uninsured patients, including emergency department presentations and day surgery procedures not covered by insurance.
4. DVA and Workers' Compensation: Revenue from Department of Veterans' Affairs (DVA) patients and Workers' Compensation cases, billed under respective government and insurance arrangements.

Pricing tiers

Go-to-market motion1 record

Distribution channels4 records

Marketing channels5 records

Core offering

Mulgrave Private Hospital delivers acute medical and surgical private hospital services through a 242-bed facility in Mulgrave, Victoria. It provides a 24-hour Emergency Department, a 10-bed Intensive Care Unit, comprehensive surgical specialties, on-site oncology (ICON Cancer Centre), and Self Pay Surgery all-inclusive packages for uninsured patients. The hospital also offers online admission pre-registration and operates no-gap and known-gap billing with private health funds.

Product overview

Mulgrave Private Hospital (formerly The Valley Private Hospital) is a 242-bed acute medical and surgical private hospital offering comprehensive healthcare services. The hospital operates a 24-hour Emergency Department, an Intensive Care Unit with 10 beds, and a full range of surgical and medical specialties. It offers self-pay surgery packages for uninsured patients and provides online admission services. The hospital is part of the Healthe Care Australia group and includes an ICON Cancer Centre on its grounds.

Differentiator

Problem solved

Functional benefit

Brands

• Self Pay Surgery: Self Pay Surgery packages designed to allow uninsured patients to access a range of surgeries at Mulgrave Private Hospital.
• No Gap Surgery

Products and services

• Emergency Department 24-hour private Emergency Department delivering immediate emergency medical care and treatment to walk-in patients from the community.
• Self Pay Surgery Packages Transparent, all-inclusive fixed-price surgical packages for uninsured patients covering surgeon fees, anaesthetist fees, assistant surgeon, hospital charges, prosthesis, post-op consultation, take-home medication, post-op care management and 28-day cover with no hidden costs.
• No Gap Surgery No-gap surgical option for insured patients, where participating surgeons accept health fund benefits as full payment, eliminating out-of-pocket costs for insured patients.
• Bariatric and Weight Loss Surgery Weight loss surgical procedures including gastric sleeve, gastric bypass, and revision surgeries performed by specialist bariatric surgeons.
• Intensive Care Unit (ICU) 10-bed state-of-the-art Intensive Care Unit delivering advanced critical care monitoring and treatment for seriously ill or post-surgical patients.
• Online Admission Digital pre-admission service allowing patients to complete admission paperwork online before arriving at the hospital, streamlining the patient intake process.

Quantifiable outcome

• Net Promoter Score of +71 (January to December 2024), considered Excellent (above +70 threshold)
• +6 more outcomes

Named customers2 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Seven partnerships are on record, tiered core and minor.

• Healthe Care AustraliacoreOthersHealthe Care Australia is the owner and operator of Mulgrave Private Hospital, having acquired the facility in June 2007. As Australia's largest privately owned healthcare group, Healthe Care provides corporate governance, clinical governance frameworks, quality standards (ACHS accreditation), and operational support across its hospital network.
• South Eastern Private HospitalminorStrategic or Co-development PartnerSouth Eastern Private Hospital (located in Noble Park, VIC) is closely aligned with Mulgrave Private Hospital as part of the Healthe Care network, working collaboratively to service the healthcare needs of the South Eastern corridor of Melbourne.
• ICON Cancer CentrecoreStrategic or Co-development PartnerICON Cancer Centre operates within the grounds of Mulgrave Private Hospital, providing on-site consulting oncology services and cancer treatment for hospital patients and the broader community.
• Monash HealthminorStrategic or Co-development PartnerMonash Health is a major public health service network in Melbourne's south-eastern corridor. Many specialists at Mulgrave Private hold concurrent public appointments at Monash Health (Dandenong Hospital, Casey Hospital, Monash Medical Centre).
• Australian Council of Healthcare Standards (ACHS)coreOthersACHS is the independent accreditation body that accredits all Healthe Care hospitals including Mulgrave Private against the National Safety and Quality Health Service Standards (NSQHS). ACHS also runs the Clinical Indicators Program used by the hospital for quality benchmarking.
• National Hand Hygiene Initiative (NHHI)minorOthersNHHI is a national program coordinated by the Australian Commission on Safety and Quality in Healthcare. Mulgrave Private participates by reporting hand hygiene compliance data, which is audited and monitored monthly through the Infection Prevention Committee.
• Department of Veterans' Affairs (DVA)minorOthersMulgrave Private Hospital is recognized by DVA as a Tier 1 hospital, the highest tier, allowing direct admission and billing for veteran patients and their dependents under DVA arrangements.

Scale indicators10 records

Recent moves4 records

Expansion highlights5 records

Direct peers

• Peninsula Private Hospital (Ramsay): Ramsay-operated private hospital in Frankston serving Melbourne's southern peninsula with acute medical, surgical, ICU and ED services. Comparable bed scale and catchment dynamics, competing for insured and self-pay patients in Melbourne's south.
• Warringal Private Hospital: Healthe Care-operated 138-bed private hospital in Heidelberg. Sister site offering similar acute medical, surgical, ICU and ED services to the same Healthe Care network, sharing governance, ACHS-accredited quality frameworks, and the Self-Pay Surgery program.
• South Eastern Private Hospital: Sister Healthe Care facility in Noble Park, closely aligned with Mulgrave in servicing the South Eastern corridor. Operates acute medical and surgical services with overlapping VMOs, presenting both a network partner and a direct substitute for patients in adjoining suburbs.
• Knox Private Hospital: Healthe Care-operated 281-bed private hospital in Wantirna, also part of the same parent group. Provides overlapping acute medical, surgical and emergency services to Melbourne's outer eastern suburbs, competing for the same insured, self-pay, and DVA patient catchment.
• St John of God Berwick Hospital: Catholic not-for-profit private hospital in Berwick delivering acute medical, surgical, maternity and rehabilitation services. Direct competitor for insured and self-pay patients in the south-eastern growth corridor and Casey region.
• Jessie McPherson Private Hospital: Co-located private hospital at Monash Medical Centre in Clayton offering acute medical and surgical services in Melbourne's south-east. Direct peer on facility size, service mix, and patient catchment, drawing from many of the same VMOs.

Broad incumbents

• Healthscope (Brookfield-owned): Privately owned by Brookfield following a 2019 take-private, Healthscope operates a national network of ~38 private hospitals including Melbourne sites such as Holmesglen and Bellbird. Comparable business model, broad acute service portfolio, and similar exposure to health fund negotiations.
• Cabrini Health (Cabrini Hospital Malvern): Large not-for-profit Catholic private hospital group in Melbourne offering acute medical and surgical services, ICU, and emergency care. Competes for the same insured and self-pay patients across Melbourne's south-east bayside corridor.
• Epworth Hospital (Epworth HealthCare): Victoria's largest not-for-profit private hospital group operating multiple campuses across Melbourne including Epworth Eastern in the same south-eastern corridor. Directly comparable private acute and surgical hospital services, 24-hour EDs, ICU, and broad specialist rosters targeting the same insured patient pool.
• Ramsay Health Care Australia: ASX-listed operator of over 70 private hospitals across Australia including multiple Melbourne sites (e.g., Ramsay Peninsula Private, Masada). Operates at national scale with broader portfolio but directly competes for the same insured, DVA, and self-pay patient demand.

Market position

Strengths1 record

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/Mulgrave-Private-Hospital-123318151056391
• LinkedInlinkedin.com/company/the-valley-private-hospital

Compliance3 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about The Valley Private Hospital