TOBBUYUM

What TOBBUYUM does

TOBBUYUM (legal entity: TOBB UYUM Danışmanlık Anonim Şirketi) is the official alternative dispute resolution (ADR) center established by TOBB (Union of Chambers and Commodity Exchanges of Turkey) on December 9, 2020, headquartered in Ankara. The company provides mediation (arabuluculuk), arbitration (tahkim), negotiation (müzakere), and consultancy (danışmanlık) services to Turkish businesses, citizens, government entities, and international trading partners. It serves as the authorized Uyuşmazlık Çözüm Hizmet Sağlayıcısı (UÇHS) for .tr internet domain name disputes under the UDRP framework since September 14, 2022, and operates specialized verticals including intellectual property (TOBBUYUM-IP), DASK earthquake-insurance disputes, and labor relations support (İŞDEK).

The core technology is the proprietary Uyum Bilgi Sistemi (UBS) — a web-based case management platform accessible at ubs.tobbuyum.com.tr handling dispute filing, mediator/arbitrator selection from a 500+ accredited expert pool, meeting room reservations across 104+ partner Chambers of Commerce, and case tracking. A separate TRABIS platform (trabis.tobbuyum.com.tr) handles .tr domain dispute workflows. Underlying infrastructure uses Zoom for video conferencing, Google and Microsoft cloud services, Google Analytics, and CookieYes for consent management, all under KVKK (Turkish data protection law) compliance.

TOBBUYUM makes money through multiple streams: per-case transaction fees for mediation, arbitration, and .tr domain disputes; an annual subscription (Uyum Kullanıcı Modeli, 4,500 TL/year in 2025) granting accredited experts access to physical meeting rooms and secretariat services; professional training fees through TOBBUYUM Academy; and consultancy engagements. It distributes services via a hybrid model — direct digital self-service through the UBS portal, channel referrals from 104+ TOBB-affiliated Chambers and industry partners (UND, OSBÜK, AHK, DASK, PttAVM), and a growing network of regional physical centers (Bingöl, Balıkesir, Gebze) hosted by local chambers.

Name

TOBBUYUM

Legal name

TOBB UYUM Danışmanlık Anonim Şirketi

Website

https://tobbuyum.com.tr

Company type

Private

Founded year

2020

Operating status

Operating

Headcount range

101–250 employees

Short description

TOBBUYUM is TOBB's official Turkey-wide alternative dispute resolution center, providing mediation, arbitration, negotiation, and .tr domain dispute services to businesses, citizens, and government via a proprietary UBS platform, 500+ accredited experts, and a network of 104+ partner Chambers of Commerce.

Ownership category

akta.pro rank

Headquarters

HQ city

Ankara

HQ country

Türkiye

HQ region

Europe

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Mediation (Arabuluculuk) Services: Fees charged for mediation dispute resolution services. The amount is not publicly disclosed on the website and appears to be quote-based. Mediation cases cover commercial, consumer, labor, rental, IP, DASK (earthquake insurance), and other dispute types.
2. Internet Domain Name Dispute Resolution (İAA): Fees charged for .tr domain name dispute resolution. Single arbitrator: 6,000 TL arbitrator fee + 3,000 TL UÇHS service fee. Three arbitrators: 19,000 TL arbitrator fee + 9,000 TL UÇHS service fee (effective April 1, 2026).
3. Uyum Kullanıcı Modeli Annual Membership Fee: Annual membership fee for the Compliance User Model, enabling mediators and reconcilers to use TOBBUYUM's meeting facilities and secretariat services without going through the full accreditation process. Fee: 4,500 TL per year (VAT included, valid for 2025), payable annually by January 15.
4. Training and Education Services: Revenue from training programs including mediation certification courses, public procurement law training, conflict and negotiation training, and other professional development offerings. Training fee details are provided on a per-program basis on the website.
5. Arbitration (Tahkim) Services: Fees charged for arbitration proceedings conducted under TOBBUYUM's arbitration rules.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels8 records

Core offering

TOBBUYUM operates as Turkey's official alternative dispute resolution (ADR) center, providing mediation, arbitration, negotiation, and consultancy services to businesses and citizens through a proprietary UBS digital platform and a nationwide network of 104+ Chambers of Commerce. It is also the designated Dispute Resolution Service Provider for .tr internet domain name disputes, and runs specialized IP, DASK earthquake insurance, geographical indications, and labor-relations programs.

Product overview

TOBBUYUM operates as a unified platform for alternative dispute resolution (ADR) services, offering mediation (arabuluculuk), negotiation (müzakere), arbitration (tahkim), and consultancy services. The core platform is supported by the TOBBUYUM Bilgi Sistemi (UBS), a proprietary information system for managing case submissions and proceedings. Additional modules include the Uyum Kullanıcı Modeli for physical meeting room access, Akademi/Eğitimler for professional training, the İAA (İnternet Alan Adları) module for .tr domain disputes, TOBBUYUM-IP for intellectual property disputes including geographical indications, DASK dispute resolution, and İŞDEK consultancy services. The organization also collaborates with various Chambers of Commerce and industry associations (OSBÜK, AHK, UND/TOBBUND, PttAVM, Consensus, GAMER) to expand its service reach.

Differentiator

Problem solved

Functional benefit

Products and services

• Arabuluculuk (Mediation) A voluntary alternative dispute resolution method in which parties in conflict negotiate, with the help of an impartial mediator, on equal terms to reach mutually acceptable solutions. The mediator facilitates parties in generating solutions through mutual negotiation and is available across commercial, consumer, labor, rental, IP, DASK insurance, and other dispute types for businesses and citizens.
• Müzakere (Negotiation) A structured communication process between two or more parties in which professional negotiators help express interests and expectations to find common solutions. Requires flexibility, mutual concessions, and collaborative problem-solving. Deployed as a first step in many TOBBUYUM engagements (e.g., PttAVM, OSBÜK, AHK partnerships) before possible escalation to mediation or arbitration.
• Tahkim (Arbitration) A formal dispute resolution mechanism in which parties submit their disputes to one or more arbitrators, whose decision is binding, used as an alternative to court litigation. Offered under TOBBUYUM's arbitration rules and through regional centers including Bingöl, Balıkesir, and Gebze.
• Danışmanlık (Consultancy) Advisory services providing guidance on dispute prevention and resolution strategies, including HR support through İŞDEK (İş İlişkileri Destek Komisyonu / Labor Relations Support Commission) for TOBB member companies. Targeted at organizations seeking to prevent or de-escalate disputes before formal proceedings.
• İŞDEK Danışmanlık Hizmeti (Labor Relations Support Commission Consultancy) Human resources advisory service established under TOBBUYUM to support member organizations and companies. Analyzes unique HR problems of businesses and provides preventive legal contributions, covering labor peace, workplace safety, and compliance.
• İnternet Alan Adları Uyuşmazlıkları (İAA) — .tr Domain Name Dispute Resolution Dispute resolution service for .tr domain names operating as the designated official Uyuşmazlık Çözüm Hizmet Sağlayıcısı (Dispute Resolution Service Provider). Handles domain-name transfer complaints and arbitration through the TRABIS portal; decisions issued for cases including stabauer.com.tr, hotelguide.com.tr, antalyafashionweek.com.tr, bisou.com.tr, and others. Published fees (effective April 1, 2026): single arbitrator 6,000 TL + 3,000 TL UÇHS service fee; three arbitrators 19,000 TL + 9,000 TL UÇHS service fee.
• Fikri ve Sınai Haklar Uyuşmazlık Çözüm Merkezi (TOBBUYUM-IP) Dispute resolution center for intellectual and industrial property rights, resolving IP disputes — including geographical indication conflicts — through negotiation, mediation, and arbitration. Includes the dedicated Coğrafi İşaretler Uyuşmazlık Başvurusu (Geographical Indication Dispute Filing) program that protects products linked to specific geographical origins from unauthorized or suspicious production.
• DASK Uyuşmazlığı (Earthquake Insurance Dispute Resolution) Dispute resolution service for Natural Disaster Insurance (DASK) claims in partnership with the Natural Disaster Insurance Institution, providing quick and free mediation applications to DASK policyholders via the Kolay Başvuru system.
• Uyum Kullanıcı Modeli (Compliance User Model — Annual Membership) A model allowing mediators and conciliators to use TOBBUYUM's physical meeting rooms at the Ankara headquarters and partner Chambers of Commerce across Turkey, along with secretariat services, without TOBBUYUM accreditation. Annual fee of 4,500 TL (VAT included) for 2025, payable by January 15 each year; credit-card installment options available via UBS portal.
• TOBBUYUM Akademi / Eğitimler (Training and Certification Programs) Professional training services including accredited mediation training, conflict and negotiation training, and public procurement legislation training — delivered in cooperation with the Kamu İhale Kurumu (Public Procurement Authority). Offered both in-person and online, with 5,000+ training participants referenced by TOBBUYUM. Fees vary per program.

Quantifiable outcome

• 1,000+ dispute applications processed and resolved through the platform
• +2 more outcomes

Named customers9 records

Segments5 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature4 records

Partnerships

13 partnerships are on record, tiered core, minor and major.

• Gebze Ticaret Odası (Gebze Chamber of Commerce)coreOthers · 20 May 2025Gebze Ticaret Odası hosts the TOBBUYUM Gebze Uyuşmazlık Çözüm Merkezi, opened May 20, 2025. TOBBUYUM provides dispute resolution services (negotiation, mediation, arbitration) from this location, with the Chamber providing the physical venue and local operational support.
• Balıkesir Ticaret Odası (Balıkesir Chamber of Commerce)coreOthers · 19 September 2024Balıkesir Ticaret Odası hosts a TOBBUYUM Mediation and Arbitration Center, opened September 19, 2024 with participation from TOBB President Hisarcıklıoğlu, former Parliament Speaker Cemil Çiçek (TOBBUYUM Board Chair), and General Manager Dr. Onur Yüksel.
• Consensus Arabuluculuk MerkeziminorStrategic or Co-development Partner · 16 September 2024Collaboration agreement signed September 16, 2024 to promote alternative dispute resolution methods and provide efficient joint services. The partnership aims to expand the reach and quality of mediation services through mutual knowledge-sharing and operational cooperation.
• GAMER (Gaziantep Arabuluculuk Merkezi)minorStrategic or Co-development Partner · 16 September 2024Joint cooperation with GAMER (Gaziantep Mediation Center) signed September 16, 2024 to expand alternative dispute resolution coverage in southeastern Turkey and share best practices in mediation service delivery.
• Bingöl Ticaret ve Sanayi Odası (Bingöl Chamber of Commerce and Industry)coreOthers · 13 September 2024Bingöl Ticaret ve Sanayi Odası hosts a TOBBUYUM Mediation and Arbitration Center, opened September 13, 2024 with participation from Deputy President Cevdet Yılmaz, TOBB President Hisarcıklıoğlu, and General Manager Dr. Onur Yüksel.
• T.C. Ticaret Bakanlığı (Ministry of Trade of Turkey)coreOthers · 14 September 2022TOBBUYUM was officially designated as a Uyuşmazlık Çözüm Hizmet Sağlayıcısı (UÇHS — Dispute Resolution Service Provider) by the Ministry of Trade for .tr internet domain name disputes under the UDRP framework, effective September 14, 2022. This regulatory designation is the foundation of TOBBUYUM's authority to handle domain name disputes in Turkey's namespace.
• PttAVMmajorStrategic or Co-development PartnerCooperation protocol for resolving commercial and cargo disputes arising from PttAVM marketplace transactions. PttAVM suppliers and sellers can access TOBBUYUM's negotiation services free of charge through the PttAVM seller dashboard, using the 'TOBBUYUM Uyuşmazlık Çözüm Başvuru Butonu'. Primarily negotiation-first, with escalation to mediation/arbitration as needed.
• DASK (Doğal Afet Sigortaları Kurumu)majorStrategic or Co-development PartnerPartnership protocol for resolving earthquake insurance (DASK) disputes through mediation. TOBBUYUM provides accredited mediators to facilitate DASK dispute resolution, offering a free and expedited process for policyholders. DASK refers customers to TOBBUYUM for mediation services.
• UND / TOBBUND (Uluslararası Nakliyeciler Derneği / TOBB UND)majorStrategic or Co-development PartnerUND (International Transporters Association) and TOBB UND member companies can access TOBBUYUM's dispute resolution services (negotiation first, then mediation/arbitration) for all commercial, insurance, IP, rental, and employment disputes. TOBBUYUM provides professional negotiators and a structured dispute resolution pathway for UND's logistics sector members.
• OSBÜK (Organize Sanayi Bölgeleri Üst Kuruluşu)majorStrategic or Co-development PartnerPartnership for resolving disputes among organized industrial zone members. OSBÜK refers member organizations to TOBBUYUM for negotiation-based dispute resolution. The cooperation enables efficient handling of commercial and operational disputes within Turkey's industrial ecosystem.
• AHK (Alman-Türk Ticaret ve Sanayi Odası / German-Turkish Chamber of Commerce and Industry)majorStrategic or Co-development PartnerPartnership for bilateral Turkish-German commercial dispute resolution via negotiation. AHK member companies can initiate the negotiation process through TOBBUYUM's platform for disputes arising from cross-border trade between German and Turkish entities.
• İŞDEK (İş İlişkileri Destek Komisyonu)coreOthersİŞDEK is an HR support commission established within TOBBUYUM to assist member enterprises with labor relations, workplace compliance, and HR dispute prevention. TOBB member companies access HR consulting services through İŞDEK to prevent legal issues before they escalate to formal disputes.
• Kamu İhale Kurumu (Public Procurement Authority)majorStrategic or Co-development PartnerCollaborative training partnership for Public Procurement Law (Kamu İhale Mevzuatı) education. TOBBUYUM and the Public Procurement Authority jointly design and deliver training programs on public procurement regulations for businesses and professionals.

Scale indicators6 records

Recent moves10 records

Expansion highlights5 records

Broad incumbents

• Hong Kong International Arbitration Centre (HKIAC): HKIAC is a leading Asian international ADR institution providing arbitration, mediation, and domain name dispute resolution. It is comparable to TOBBUYUM as an institutional ADR venue with a designated dispute resolution mandate, though serving a broader Asia-Pacific market.
• ICC International Court of Arbitration: The ICC International Court of Arbitration is a globally established institutional ADR provider offering arbitration, mediation, and dispute board services. It is comparable to TOBBUYUM as an institutional arbitration and mediation venue, though operating internationally rather than domestically.
• JAMS: JAMS is one of the largest private ADR providers globally, offering mediation, arbitration, and other dispute resolution services across multiple practice areas. It is comparable to TOBBUYUM as a private alternative dispute resolution organization, with a broader geographic and case-type footprint.
• London Court of International Arbitration (LCIA): LCIA is a well-established international arbitration institution offering arbitration and mediation services for commercial disputes. It is comparable to TOBBUYUM as an institutional ADR provider with formal rules and accredited arbitrator panels, although LCIA operates globally and TOBBUYUM operates domestically.
• CPR International Institute for Conflict Prevention: CPR is an ADR policy and service organization providing arbitration and mediation rules, training, and dispute management services to corporate counsel. It is comparable to TOBBUYUM as a multi-service ADR institution with institutional training and rule-setting functions.
• Singapore International Arbitration Centre (SIAC): SIAC is a leading Asia-headquartered international arbitration institution providing institutional arbitration and mediation services. It is comparable to TOBBUYUM as a national/regional ADR center with institutional backing, though operating at a larger international scale.
• Centre for Effective Dispute Resolution (CEDR): CEDR is a UK-based non-profit promoting ADR through mediation training, accreditation, and dispute resolution services. It is comparable to TOBBUYUM in combining ADR service delivery with a strong training and accreditation function (TOBBUYUM Academy/5,000+ trained participants).
• American Arbitration Association (AAA) / ICDR: AAA and its international division ICDR operate one of the world's largest ADR portfolios, including commercial arbitration, mediation, and domain name dispute resolution. It is comparable to TOBBUYUM as a full-service institutional ADR provider with both domestic and international dispute resolution mandates.

Direct peers

• WIPO Arbitration and Mediation Center: WIPO's AMC administers UDRP domain name disputes and is the global benchmark for ADR providers handling .tr-style TLD conflicts. TOBBUYUM attended the WIPO 25th Anniversary UDRP Conference, and the two operate in the same domain dispute resolution niche, though WIPO is global and TOBBUYUM is national in scope.
• National Arbitration Forum (NAF): NAF is a US-based ADR provider historically designated as a UDRP dispute resolution service provider for several TLDs. It is a direct peer in domain name dispute arbitration and shares TOBBUYUM's role as an officially designated dispute resolution provider under the UDRP framework.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/login
• Facebookfacebook.com/tobb.uyum.9
• LinkedInlinkedin.com/company/tobb-uyum
• Instagraminstagram.com/tobbuyum

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about TOBBUYUM