Toowoomba Hospice Association Inc

What Toowoomba Hospice Association Inc does

Toowoomba Hospice Association Inc is an independent, non-denominational, not-for-profit community hospice operating from a purpose-built six-bed facility at 57B O'Quinn Street, Harristown, in the Toowoomba region of Queensland, Australia. Founded by Sister Frances Flint csb OAM after years of community consultation, the organization opened its doors on 1 July 2003 and has provided specialist palliative end-of-life care to more than 2,180 individuals since inception, averaging over 150 individuals and their families per year. Core services include 24/7 end-of-life care in private ensuite rooms, bereavement support with up to twelve months of follow-up (including 600+ phone calls in 2024), an eight-week Grief and Loss Support Program, pastoral care, and a Consumer Advisory Sub-Committee. All care is provided free of charge; clients only pay for their own medications and personal items.

The organization's business model is community-led and donation-funded. It requires approximately $964,000 annually to operate, with inflows drawn from community donations (preset tiers from $20 to $5,000 plus recurring cadence), fundraising events (Mother's Day High Tea, Hang Ya Boss Out To Dry), government and private health funding, bequests and wills, an Adopt-a-Room facility maintenance program, partnership program memberships, association memberships ($20/year), and merchandise (a $10 commemorative book). Technology stack is limited to nonprofit operational tooling: PalCare for electronic referrals, Funraisin for donation and event management, ISSUU for the seasonal 'Moments' newsletter, SEEK for recruitment, and Facebook for community engagement. The organization is fully accredited with the Australian Council on Healthcare Standards (ACHS) and registered with the Australian Charities and Not-for-profits Commission (ABN 76 492 475 738).

Strategic posture is steady-state rather than growth-oriented. The six-bed physical capacity is fixed, geographic scope is limited to the Toowoomba region, and headcount per firmographics is reported at 5 (with broader staff and volunteer involvement evident from the management team listing). Recent strategic actions have focused on operational modernization (Funraisin and PalCare digitalization), cultural inclusion (Reconciliation Action Plan development), and governance formalization (Consumer Advisory Sub-Committee). The FY25/26 fundraising campaign is targeting $968,000 — effectively flat versus prior-year operating costs — with $204,718 raised as of the most recent reported snapshot.

Name

Toowoomba Hospice Association Inc

Legal name

Toowoomba Hospice Association Inc

Website

https://toowoombahospice.org.au

Company type

Private

Founded year

2003

Operating status

Operating

Headcount range

1–10 employees

Short description

Toowoomba Hospice Association Inc is a not-for-profit community hospice operating a six-bed purpose-built facility in Harristown, Queensland, providing free specialist palliative end-of-life care and bereavement support to terminally ill adults and their families in the Toowoomba region, funded by donations, fundraising, and partial government and private health grants.

Ownership category

akta.pro rank

Product category

Palliative Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190)

SIC

Services-Nursing & Personal Care Facilities (8050), Services-Misc Health & Allied Services, Nec (8090)

akta.pro primary industry

Inpatient Hospice (General Inpatient Care) (HLADAHAB)

akta.pro secondary industries

Palliative Care, Hospice & Serious Illness Support (BPAGACAK), Bereavement & Grief Support Services (Family Aftercare) (HSABAFAI), Bereavement & Grief Support Services (Hospice-Affiliated/Independent) (HLADAHAL)

Keywords

• Palliative care services
• End-of-life care
• Bereavement support
• Hospice healthcare
• Community healthcare

Headquarters

HQ city

Harristown, Toowoomba

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Others

Revenue model

1. Community Donations: The hospice relies on community donations to fund essential palliative care services. Donors can give one-time or recurring donations (weekly, fortnightly, monthly, yearly) through the website.
2. Fundraising Events: Various fundraising events including Mother's Day High Tea, Hang Ya Boss Out To Dry, and community events. The hospice raised $98,669 through 39 fundraisers with 395 donors.
3. Government and Private Health Funding: Receives partial funding from government sources and private health funds. The hospice requires approximately $964,000 annually, with government and private health funding covering only a portion.
4. Bequests and Wills: Accepts bequests and gifts through wills, allowing supporters to leave lasting legacies to support the hospice's mission.
5. Partnership Program Membership: Annual membership program for individuals and businesses to support the hospice. Association membership costs $20 annually.
6. Merchandise Sales: Sells 'A Story of Compassion: The Story of Toowoomba Hospice' book for $10 to raise funds.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels5 records

Core offering

Toowoomba Hospice Association Inc provides free, specialist palliative and end-of-life care for adults with terminal illness at a 6-bed purpose-built private healthcare facility in Harristown, Toowoomba. Core services include 24/7 End of Life Care, Bereavement Support with up to 12 months of follow-up, and an 8-week Grief and Loss Support Program, complemented by Pastoral Care Services. All services are provided at no room charge to clients, with operations funded through community donations, fundraising events, bequests, government/private health funding, and corporate partnerships.

Product overview

Toowoomba Hospice Association Inc operates as a purpose-built private healthcare facility providing specialist palliative end-of-life care services. The core offering centers on End of Life Care for adults with terminal illness, supported by Bereavement Support and a Grief and Loss Support Program. The facility provides six private client rooms with amenities (WiFi, TV, ensuites). Beyond direct care, the organization operates an integrated suite of community support services including Fundraising (DIY Fundraising, Funraisin-powered donation pages), Partnership Program Membership, Event Sponsorship, Adopt a Room Program, Bequest Program, and Association Membership. Merchandise includes the 'A Place of Compassion' book ($10). Events include annual Mother's Day High Tea and Hang Ya Boss Out To Dry fundraiser. Pastoral Care, CASC governance membership, and Volunteer programs complement the service portfolio. All care is provided free of charge as a not-for-profit community organization.

Differentiator

Problem solved

Functional benefit

Products and services

• End of Life Care Core palliative care service providing safe, quality 24/7 healthcare for adults with terminal illness. Delivers medical, nursing, and emotional support to clients in their final days at the 6-bed purpose-built facility in Harristown, Toowoomba.
• Bereavement Support Compassionate grief and bereavement support provided to families and loved ones for up to twelve months after a client's passing. Includes remembrance services and follow-up phone calls (over 600 in 2024).
• Grief and Loss Support Program A free 8-week group program providing grief education, emotional support, coping skills development, and individual grief journey exploration. Facilitated by trained Pastoral Care/Hospice staff in the Reflection Room.
• Pastoral Care Services Spiritual and emotional support provided by qualified Pastoral Care Team members. Services include exploring cultural, ecumenical or spiritual beliefs, listening to family stories, and providing ongoing visits during client stays.
• Client Rooms and Facilities Six private client rooms with amenities including electric hospital bed, air mattress, ensuite, free WiFi, tea/coffee facilities, TV, refrigerator, and convertible lounge chair. Includes shared common areas, gardens, BBQ area, and Reflection Room.
• Fundraising Services DIY fundraising program allowing community members to host events (morning teas, corporate challenges, school fundraisers) to raise money. Managed through the Funraisin platform with dedicated fundraising pages.
• Adopt a Room Program Program allowing donors to financially assist with maintaining client facilities including fresh paint, updated flooring, professional cleaning, furniture, and comfort items to keep the Hospice fresh and comfortable.
• Bequest Program Legacy giving program inviting supporters to leave a bequest in their will to the Hospice. Options include residue bequests, percentage gifts, specific sums, or property/asset bequests.
• Partnership Program Membership Annual membership program for individuals and businesses committed to supporting the Hospice. Offers tax-deductible donation receipts, community connection, and satisfaction of contributing to local palliative care.
• Event Sponsorship Corporate sponsorship opportunity for Hospice fundraising events, offering brand exposure, targeted audience reach, and community engagement benefits for sponsors.
• Hospice Book Book titled 'A Place of Compassion: The Story of Toowoomba Hospice' priced at $10. Proceeds support the ongoing work of the Hospice.
• Toowoomba Hospice Association Membership Annual membership ($20/year) allowing community members to attend AGM, vote on Management Committee members, and receive seasonal newsletters.
• Mother's Day High Tea Annual fundraising event held at Gip's Restaurant featuring champagne, sweet and savory treats, teas and coffee. Held to support the Hospice's palliative care services.
• Hang Ya Boss Out To Dry (HYBOTD) Annual community fundraiser rallying local businesses, colleagues, families and friends to support the Hospice. Managed through Givenow platform.

Quantifiable outcome

• Provided specialized care for over 2,180 individuals since opening
• +3 more outcomes

Named customers5 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Scale indicators7 records

Recent moves6 records

Expansion highlights4 records

Broad incumbents

• HammondCare: Independent not-for-profit providing palliative care, hospice, and aged care services across NSW, Victoria, and beyond. Comparable through its dedicated palliative care programs and community-based care philosophy, though operating at much larger scale.
• Bolton Clarke: One of Australia's largest not-for-profit aged care and community health providers, including palliative care and community nursing. Comparable through its broad community-based palliative service offerings and fee-for-service/grant hybrid model.
• Silver Chain Group: Large Australian not-for-profit providing in-home palliative care, health, and aged care services nationally. Comparable through its community palliative care delivery model and focus on end-of-life care outside hospital settings.
• Resthaven Incorporated: South Australian not-for-profit providing aged care, retirement living, and community-based palliative care services. Comparable through its community wellness and palliative support programs, though much larger in scale.
• St Vincent's Health Australia (Sacred Heart Hospice): Major Catholic not-for-profit health network operating dedicated palliative care and hospice services (including the Sacred Heart Hospice in Sydney). Comparable as a hospice provider with inpatient palliative care units and community bereavement services.
• Calvary Health Care: Large national Catholic not-for-profit providing hospital, palliative care, and hospice services across Australia. Comparable as a palliative care operator with multiple inpatient and community hospice programs, though at vastly larger scale than Toowoomba Hospice.

Direct peers

• Hopewell Hospice Services: Community-based hospice on the Gold Coast (Queensland) providing free palliative and bereavement support. Directly comparable to Toowoomba Hospice as a small, donation-funded, volunteer-driven palliative care provider in regional Queensland.
• Peninsula Home Hospice: Not-for-profit hospice serving the Mornington Peninsula region of Victoria, providing free in-home palliative care and bereavement support. Comparable as a community-led, donation-funded hospice with a similar regional, fee-free service model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/2298805303874441
• LinkedInlinkedin.com/company/toowoomba-hospice-association-inc

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles12 records

Funding overview

Funding rounds

Investors

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M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Toowoomba Hospice Association Inc