What Silver Chain Group does

Silver Chain Group, trading as Silverchain, is one of Australia's largest not-for-profit providers of in-home health and aged care services, formed from the 2000 merger of Royal District Nursing Service of South Australia (founded 1894) and Silver Chain Western Australia (established 1895). The group operates across all Australian states and the Australian Capital Territory, delivering personal care, domestic assistance, nursing, allied health, specialist palliative care, restorative care, post-acute hospital-level care, and chronic disease management to more than 140,000 clients per year, including over 7,000 palliative care clients annually. Silverchain is one of very few Australian home care providers accredited in both national health care and national aged care standards, allowing it to operate across the full acuity spectrum from low-needs domestic support to hospital-substitute Home Hospital and Post-Acute Care programs.

The company's technology stack is built around in-home care delivery rather than a software product: it includes a client portal (Salesforce-based), the EMBED digitally enabled mental health intervention for home aged care (developed with Monash and Swinburne Universities), a smart glasses telehealth trial enabling hands-free nurse-to-specialist communication, and the Weavr RAP reconciliation tracking system. A dedicated Research and Innovation division runs a "Future Care" strategy across three workstreams (Optimise, Innovate, Discover) and partners with SAHMRI, NARI, and CSIRO. Core technology-adjacent integrations include the My Aged Care government referral portal, Mailchimp for marketing, Google Analytics for web analytics, and EFTsure for supplier onboarding.

Silverchain makes money primarily through government-funded programs — the Commonwealth Home Support Programme (CHSP), the new Support at Home program with eight funding levels (transitioning from 1 November 2025, including an End of Life Care Pathway up to A$25,000 over 12 weeks), and state-funded contracts in Western Australia, South Australia, Queensland, and New South Wales covering palliative care, hospital avoidance, and post-acute services. A secondary private fee-for-service stream provides self-funded care without waitlists or means testing, while the Silverchain Foundation generates donations, bequests (Silver Links), and appeal fundraising that funds research, education, and whole-person care initiatives. Customer mix spans older Australians (primary), people with chronic or complex conditions, Aboriginal and Torres Strait Islander peoples (50+ eligibility), family carers, and institutional buyers (public/private hospitals and Primary Health Networks).

Name

Silver Chain Group

Legal name

Silver Chain Group Limited

Website

https://silverchain.org.au

Company type

Private

Founded year

1894

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Silver Chain Group (Silverchain) is an Australian not-for-profit provider of in-home health and aged care services, operating across all states and the ACT under dual health and aged care accreditation. It delivers personal care, nursing, palliative, restorative, and hospital-substitute care to 140,000+ clients annually, funded mainly by federal and state government contracts.

Ownership category

akta.pro rank

Product category

In-Home Health and Aged Care Services

NAICS

Services for the Elderly and Persons with Disabilities (624120), Other Individual and Family Services (624190), Services for the Elderly and Persons with Disabilities (62412)

SIC

Services-Home Health Care Services (8082), Services-Health Services (8000), Services-Social Services (8300)

akta.pro primary industry

Community Resources, Social Services & Transportation Coordination (HLADALAK)

akta.pro secondary industries

Palliative Care (Home-Based) Providers (HLAFAEAD), Companion Care & Social Support (non-clinical) (HLADAGAB), Home Health Therapy Services (PT/OT/SLP) Providers (HLAFAEAM)

Keywords

• In-home aged care
• Home health services
• Palliative care services
• Community nursing care
• Aged care support

Headquarters

HQ city

Perth

HQ country

Australia

HQ region

Oceania

Offices5 records

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Government Funded Aged Care Services: Services funded through Australian Government programs including Commonwealth Home Support Programme (CHSP) and Support at Home program. Government provides subsidies based on assessed care needs across 8 funding levels.
2. Government Funded Health Care Services: State-funded programs for palliative care, hospital avoidance, post-acute care and other clinical services delivered in partnership with state governments of WA, SA, and QLD.
3. Private Fee-for-Service Care: Self-funded in-home care services on a fee-for-service basis, allowing patients to access care without delays, waitlists, eligibility tests, or government assessments. Includes short-term post-hospital care, temporary support while carers are away, and additional services beyond government-funded packages.
4. Donations and Fundraising: Silverchain Foundation accepts donations to fund research, innovation, education and whole-person care initiatives. Includes bequests through Wills (Silver Links program) and direct donations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels5 records

Core offering

Silver Chain Group is a not-for-profit provider of in-home health and aged care services across Australia, delivering personal care, nursing, allied health, specialist palliative care, Home Hospital/post-acute care, restorative care, and care coordination to more than 140,000 clients each year. Services are accessed through government-funded programs (CHSP, Support at Home, state-level palliative and post-acute contracts) and a private fee-for-service channel that allows self-funded clients to bypass waitlists and eligibility assessments. Complementary offerings include professional CPD education (Silver Learnings), clinical research via the Research and Innovation division, and fundraising through the Silverchain Foundation.

Product overview

Silverchain Group operates as a leading not-for-profit provider of comprehensive in-home health and aged care services across Australia. The organization offers a unified portfolio spanning two core service categories: In Home Aged Care Services (personal care, domestic assistance, home maintenance, meals, nutrition, respite, social support, transport, allied health, nursing, end of life care, and restorative care) and In Home Health Care Programs (care coordination, specialist palliative care, hospital at home, post-acute care, respiratory services, continence management, paediatric care, HIV primary care, and dementia wellbeing). Key supplementary offerings include Silver Learnings (CPD education for health practitioners), a Research and Innovation Division with EMBED clinical program and smart glasses telehealth trials, and the Silverchain Foundation for fundraising. The Support at Home program provides government-funded pathways including End of Life Care. Clients access services through government funding (My Aged Care), private pay, or mixed funding models across all Australian states and territories.

Differentiator

Problem solved

Functional benefit

Brands

• Silver Learnings: Accredited professional development events and CPD education for health practitioners enabling integrated care across hospital, home, and communities.
• Silverchain Foundation
• Home Hospital
• Silver Links

Products and services

• In-Home Aged Care Services Comprehensive in-home aged care services for older Australians including personal care, domestic assistance, home maintenance and repairs, meals and nutrition, respite support, social support and community engagement, transport, allied health services, equipment and falls prevention, nursing care, end-of-life care, care management, and restorative care. Funded through CHSP and Support at Home programs or via private fee-for-service.
• In-Home Health Care Programs Clinical and health care services delivered at home including care coordination programs, specialist palliative care, Home Hospital and post-acute care, hospital discharge support, respiratory and oxygen service, continence management and advice, paediatric nursing care, HIV primary care, nursing services, and dementia wellbeing. Designed for individuals recovering from hospitalisation or living with chronic and complex conditions.
• Home Hospital and Post-Acute Care Hospital-level short-term acute or sub-acute care delivered safely at home, including iron infusions, blood thinner management, IV antibiotics, rehydration therapy, wound and catheter care, and infection management. Targets patients who can be safely discharged from hospital with in-home clinical support.
• Specialist Palliative Care In-home specialist palliative care for patients with life-limiting illnesses, delivered at home, in aged care facilities, or via hospital outreach. Includes 24/7 support, symptom management, medication monitoring, and family and carer support. State-funded across Western Australia, South Australia and Queensland.
• Community Nursing Skilled nursing care at home supporting patient recovery. Includes CHSP-funded nursing services for catheter care, skin tears and injections, and complex nursing services for wound care, leg ulcers, chronic wounds and complex medication management. The St Patrick's Centre clinic supports homeless and at-risk populations in Fremantle, WA.
• Care Coordination Multidisciplinary and holistic care coordination program for patients with chronic and complex health conditions in Victoria and NSW. Includes personalised care plans, appointment coordination, transport assistance, medication management, and health system navigation.
• Restorative Care Multidisciplinary services helping patients improve mobility, function and ability to engage in everyday activities. Delivered by occupational therapists, physiotherapists, therapy assistants, care aides and domestic assistants to prevent functional decline and reduce reliance on long-term care.
• Private Services (Self-Funded In-Home Care) Fee-for-service in-home care allowing patients to self-fund their care without waitlists, eligibility tests, or government assessments. Includes personal care, domestic assistance, respite support, social support, transport, nursing care, allied health, and meals. Used for short-term post-hospital care, temporary respite, and additional services beyond government-funded packages.
• End of Life Care Pathway Additional funding of up to $25,000 over 12 weeks for in-home aged care services during the last stages of life, under the Support at Home program's End of Life Care Pathway. Includes personal care, nursing services, and equipment through the Assistive Technology and Home Modifications (AT-HM) scheme, delivered in partnership with the client's doctor and the Silverchain care team.
• Silver Learnings CPD Education Accredited professional development events and CPD education sessions for health practitioners enabling integrated care across hospital, home and community. Features clinical and care expert presentations on aged care, wound care, palliative care, with real-world case studies, and provides CPD education hours.
• EMBED Mental Health Program First digitally enabled mental health intervention developed specifically for the home aged care setting. A model of care facilitating early detection and access to evidence-based treatment for depression in older Australians receiving in-home care. Funded by a $2 million Medical Research Future Fund grant in partnership with Monash University and Swinburne University of Technology, with more than 800 trial participants.
• Smart Glasses Telehealth Service Advanced telehealth tool enabling nurses to communicate hands-free with the service base to receive specialist clinical advice in real time while with a client, allowing clinical specialists to support multiple clients per day without travel time restrictions. Trialed to provide more comprehensive care for Silverchain clients.
• Silverchain Client Portal Online self-service portal for clients to access and manage their care services, view information, and communicate with Silverchain. Built on Salesforce and accessed via the Kincare/Silverchain client login portal.
• Silverchain Foundation Donation and Bequest Programs Not-for-profit fundraising arm of Silverchain Group that empowers clinicians, care teams and innovators to create change through funding for research, innovation, education and whole-person care. Includes direct donations, themed appeals and the Silver Links bequest program for supporters leaving a gift in their Will.

Quantifiable outcome

• More than 140,000 people supported each year
• +2 more outcomes

Named customers7 records

Segments5 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Feature3 records

Partnerships

22 partnerships are on record, tiered core, major and minor.

• Federal Government of AustraliacoreStrategic or Co-development PartnerPrimary government funder through CHSP and Support at Home programs. Partnership for policy development on aged care reforms and new home care system.
• State Government of Western AustraliacoreStrategic or Co-development PartnerState government health funding for palliative care, home hospital, and post-acute care services in WA.
• State Government of South AustraliacoreStrategic or Co-development PartnerState government health funding for palliative care and home-based health services in SA through Royal District Nursing Service of SA.
• State Government of QueenslandcoreStrategic or Co-development PartnerState government health funding for home hospital and post-acute care services in QLD.
• State Government of New South WalescoreStrategic or Co-development PartnerPartnership for care coordination and in-home aged care services in NSW.
• Sunshine Coast Hospital and Health ServicecoreStrategic or Co-development PartnerHospital partnership for providing home-based alternatives to inpatient care and supporting discharge processes.
• South East Melbourne PHNmajorChannel Partner/ Reseller/ DistributorPrimary Health Network partnership for coordinating community health services and supporting integrated care pathways.
• East Melbourne PHNmajorChannel Partner/ Reseller/ DistributorPrimary Health Network partnership for coordinating community health services in Victoria.
• South Eastern NSW PHNmajorChannel Partner/ Reseller/ DistributorPrimary Health Network partnership for coordinating community health services in NSW.
• South Australian Health and Medical Research Institute (SAHMRI)majorStrategic or Co-development PartnerResearch partnership for advancing health and aged care knowledge, clinical trials, and evidence-based practice.
• National Ageing Research Institute (NARI)majorStrategic or Co-development PartnerResearch partnership focused on ageing research, dementia care, and innovative models of care for older Australians.
• Monash UniversitymajorStrategic or Co-development PartnerAcademic partnership for EMBED clinical trial on depression in home aged care, research collaboration, and Adjunct Professor appointments for Silverchain research leaders.
• Swinburne University of TechnologymajorStrategic or Co-development PartnerAcademic partnership for EMBED clinical trial on depression intervention in home aged care setting.
• Federation UniversityminorStrategic or Co-development PartnerAcademic partnership with Adjunct Professor Tanya Davison providing expertise in mental health and wellbeing of older adults.
• Ingenia CommunitiesminorStrategic or Co-development PartnerPartnership with retirement community provider for delivering in-home care services to residents.
• Hutt St CentreminorStrategic or Co-development PartnerCommunity partnership for supporting vulnerable populations experiencing homelessness or at risk.
• St Patrick's Community Support CentreminorStrategic or Co-development PartnerPartnership providing nursing clinic at St Patrick's Centre supporting homeless and at-risk individuals in Fremantle.
• CSIROminorStrategic or Co-development PartnerResearch partner that supported development of Weavr reconciliation tracking software.
• MEGTminorStrategic or Co-development PartnerEmployment services organization that supported development of Weavr software.
• Australian Network on DisabilityminorStrategic or Co-development PartnerSilverchain is a proud member, working with other members to make services more accessible for people with disabilities.
• Kimberley Wanganeen ConsultancyminorStrategic or Co-development PartnerCultural consultancy providing advice and guidance during development of Silverchain's Innovate Reconciliation Action Plan.
• Curtin UniversitymajorStrategic or Co-development PartnerAcademic partnership with joint position for Professor Keryln Carville coordinating postgraduate wound care program; research collaboration on wound management.

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Direct peers

• Baptcare: Not-for-profit provider of aged care, home care, and community services across Victoria, Tasmania, and Western Australia. Directly comparable to Silverchain in delivering in-home aged care, nursing, and allied health services under similar government funding frameworks.
• Uniting AgeWell: Not-for-profit provider of in-home aged care, residential care, and retirement living across Victoria and Tasmania. Comparable as a faith-based NFP operating similar home care, nursing, and respite services.
• Resthaven: South Australian not-for-profit aged care and community services provider, including home care and allied health. Comparable in mission, regional focus, and service mix to Silverchain's SA operations.
• HammondCare: Independent not-for-profit provider of aged care, palliative care, and dementia services across NSW, Victoria, and WA, including home care and hospital-style services. Comparable in mission focus on complex aged care and palliative care delivery in the home.
• BlueCare (UnitingCare Queensland): Queensland-based arm of UnitingCare providing in-home aged care, allied health, and community nursing services to tens of thousands of clients. Overlaps directly with Silverchain's home health and aged care service portfolio in QLD and nationally.
• Bolton Clarke: One of Australia's largest not-for-profit providers of home care, aged care, and retirement living services, with national reach across QLD, NSW, VIC, and beyond. Bolton Clarke is the closest scale and business-model comparable to Silverchain, operating similar government-funded home care, nursing, and allied health programs.
• ACH Group: South Australian not-for-profit aged care provider offering in-home care, allied health, retirement living, and residential services. Strong overlap with Silverchain's SA operations (formerly Royal District Nursing Service of SA).

Broad incumbents

• St John of God Health Care: Catholic not-for-profit operating hospitals, aged care, and community services across Australia. Comparable as a faith-based, mission-driven NFP in the broader health and aged care sector, though hospital-centric.
• Mercy Health: Catholic not-for-profit providing aged care, home care, and health services across Victoria, NSW, and other states. Overlaps with Silverchain in home care and community nursing service lines.
• Calvary Health Care: Large Catholic not-for-profit operating hospitals, residential aged care, and home care across multiple Australian states. Comparable as a broad incumbent in the same aged care and community health space, though with a heavier hospital weighting than Silverchain.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat6 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/SilverChainAUS
• LinkedInlinkedin.com/company/silver-chain

Compliance4 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles8 records

Subsidiaries5 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Silver Chain Group