Total Solutions

What Total Solutions does

Total Solutions, legally constituted as Totsol Aviation Pvt. Ltd., is a privately held B2B aviation services firm providing General Sales and Services Agent (GSSA/GSA), Customer/Passenger Services Agent (CSA/PSA), Charter, and Representation services to international airline principals across South Asia and the Middle East. Founded around 2001 and operating from a 47-person team distributed across offices in Gurgaon (India headquarters), Dubai (UAE regional), and Colombo (Sri Lanka), the company functions as a local market entry vehicle for foreign carriers seeking sales distribution, passenger and cargo handling, regulatory liaison, settlement, and back-office support without establishing their own local entities. Its principal roster includes Thai Airways, Ethiopian Airlines, US-Bangla Airlines, SF Express, FitsAir, and SkyAir.

The company's service architecture is modular and operationally comprehensive, spanning Sales & Marketing, Customer Services, Market Research (OD pair analysis, competitor monitoring), Interline Solutions, Yield & Revenue Management, Transshipment, Capacity Optimization, Capacity Purchase Agreements, Regulatory Services & Compliance, Finance & Accounting (revenue reporting, collection, CSR issuance), and 24/7 Airport Operations. Underlying technology is described as an aviation-specific service platform with no disclosed proprietary AI, software product, or patent portfolio, consistent with a labor-intensive, relationship-driven GSSA model.

Commercially, the firm operates on a transaction-fee revenue model — earning commissions and service fees on passenger and cargo bookings handled for airline principals, with quote-based, individually negotiated pricing. Go-to-market is sales-led, relying on a dedicated B2B sales team, direct principal relationships, and presence on LinkedIn, Facebook, and a corporate website. Ownership is independent with no disclosed venture capital or institutional backing; the entity is owned by Uditi Kukreja. No funding rounds, M&A, certifications, patents, or awards are disclosed in the available data.

Name

Total Solutions

Legal name

Totsol Aviation Pvt. Ltd.

Website

https://total-solutions.in

Company type

Private

Founded year

2001

Operating status

Operating

Headcount range

11–50 employees

Short description

Total Solutions (Totsol Aviation Pvt. Ltd.) is a privately held B2B aviation services firm providing GSSA, GSA, CSA/PSA, charter, and representation services to international airline principals across India, UAE, and Sri Lanka, generating commission and service-fee revenue from a portfolio including Thai Airways and Ethiopian Airlines.

Ownership category

akta.pro rank

Product category

Aviation Representation Services

NAICS

All Other Travel Arrangement and Reservation Services (561599), All Other Business Support Services (561499)

SIC

Services-Management Services (8741), Airports, Flying Fields & Airport Terminal Services (4581)

akta.pro primary industry

Airline GSA / Representation & Ticket Sales Offices (THAKALAG)

akta.pro secondary industry

Interlining, Codeshare & Settlement (Proration/Revenue Accounting) (THALABAI)

Keywords

• Airline representation services
• GSSA services
• Aviation sales agent
• Cargo sales services
• Passenger services agent

Headquarters

HQ city

Gurgaon

HQ country

India

HQ region

Asia

Offices3 records

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Infrastructure, Technology or R&D

Revenue model

1. GSSA/GSA Services: The company earns commission and fees as a General Sales and Services Agent representing airlines in various markets. Revenue is generated through sales commissions on passenger and cargo bookings, service fees for customer service and operations support, and representation fees from airline principals.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels4 records

Core offering

Total Solutions provides GSSA/GSA (General Sales and Services Agent), CSA/PSA (Customer Services Agent/Passenger Services Agent), Charter Services, and Representation services for international airline principals in South Asian and Middle Eastern markets. The company handles passenger and cargo sales, customer service operations, regulatory compliance, market research, interline solutions, yield and revenue management, and 24/7 airport operations on behalf of its airline clients across India, UAE, and Sri Lanka.

Product overview

Total Solutions is an aviation services company offering four core service offerings: GSSA & GSA (General Sales and Services Agent), CSA/PSA (Customer Services Agent/Passenger Services Agent), Charter Services, and Representation Services. These core products are complemented by operational service modules including Sales & Marketing, Customer Services, Market Research, Interline Solutions, Yield and Revenue Management, Transshipment, Capacity Optimization, Capacity Purchase Agreements, Regulatory Services and Compliance, Finance and Accounting, and Airport Operations. The integrated portfolio provides comprehensive airline representation services ranging from cargo and passenger sales to regulatory guidance and office setup support.

Differentiator

Problem solved

Functional benefit

Products and services

• GSSA & GSA (General Sales and Services Agent) End-to-end General Sales and Services Agent representation for international airline principals, covering passenger and cargo sales distribution, sales network management, and service operations across South Asian and Middle Eastern markets. Targeted at international airlines seeking local representation without establishing their own entities.
• CSA/PSA (Customer Services Agent / Passenger Services Agent) Customer Services Agent and Passenger Services Agent services handling passenger and cargo service operations, including customer support, reservations, ticketing, and ground-service coordination, for airline partners operating in the company's coverage markets.
• Charter Services Passenger and cargo charter services offered to airline partners, providing flexible aircraft capacity and ad-hoc charter coordination within the company's South Asian and Middle Eastern markets.
• Representation Services Airline representation services including office setup in India, expat relocation guidance, PR activities, and media management for airline principals establishing a presence in South Asian and Middle Eastern markets.

Named customers6 records

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Six partnerships are on record, tiered core.

• Thai AirwayscoreStrategic or Co-development PartnerThai Airways is a principal airline represented by Total Solutions in their service markets. Total Solutions acts as their GSSA providing sales, customer service, and operational support.
• Ethiopian AirlinescoreStrategic or Co-development PartnerEthiopian Airlines is a principal airline represented by Total Solutions. The company provides GSSA services including passenger and cargo sales representation.
• US-Bangla AirlinescoreStrategic or Co-development PartnerUS-Bangla Airlines is represented by Total Solutions as a principal in their service markets, receiving comprehensive GSSA and GSA services.
• SF ExpresscoreStrategic or Co-development PartnerSF Express is a cargo airline principal represented by Total Solutions, receiving cargo-specific representation and sales services.
• FitsAircoreStrategic or Co-development PartnerFitsAir is an airline principal represented by Total Solutions through GSSA/GSA services.
• SkyAircoreStrategic or Co-development PartnerSkyAir is an airline principal represented by Total Solutions, receiving sales and operational representation services.

Scale indicators2 records

Recent moves6 records

Expansion highlights3 records

Direct peers

• Aeroprime Group: Aviation services firm providing GSSA, GSA, and representation services across South Asia, the Middle East, and Africa. Closely comparable geography and customer profile to Total Solutions' India/UAE/Sri Lanka footprint.
• Air-Global Aviation: GSSA firm providing passenger and cargo airline representation services across Asia, the Middle East, and Africa. Comparable geographic focus on emerging-market airline principals and similar service modules.
• APG (Air Promotion Group): Global GSA network and interline solutions provider representing airlines in markets worldwide. Directly comparable service portfolio (passenger/cargo sales, interline, capacity management) and competes for the same airline principal mandates.
• JB Rawcliffe & Partners: Airline representation and GSA firm with a multi-decade track record serving carriers across multiple markets. Comparable service offering in passenger sales, cargo sales, and operational representation.
• Travel and Transport Group: US-based GSSA and corporate travel management firm providing airline representation services. Comparable GSSA business model serving enterprise airline clients with sales, marketing, and operational support.
• Discover the World: Global GSSA representing airlines and tourism boards across multiple regions. Comparable GSSA service model, similar principal-customer profile, and competes for airline representation mandates in emerging markets.
• Bird Group: Indian conglomerate providing aviation services including GSA representation, ground handling, and cargo operations across multiple markets. Operates in the same India-based airline representation niche and serves similar airline principal profiles.
• Aviareps: One of the world's largest independent GSSA networks, offering airline sales, marketing, and representation services across more than 50 markets. Directly comparable to Total Solutions' GSSA/GSA core offering, though at significantly larger global scale.
• Air Logistics Group: Specialized cargo GSSA providing sales, marketing, and operations support to cargo airlines worldwide. Directly comparable to Total Solutions' cargo representation work for SF Express.

Regional players

• Aviator (Doha): Middle East-based aviation services provider with ground handling, cargo, and representation capabilities. Comparable service portfolio but primarily serves the Gulf region rather than South Asia directly.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat4 records

Key risks5 records

Key highlights5 records

Customer concentration

• Facebookfacebook.com/totsolpvtltd
• LinkedInlinkedin.com/company/totsol

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Total Solutions