Town of Smyrna

What Town of Smyrna does

The Town of Smyrna is a municipal government entity located in Rutherford County, Tennessee, approximately 20 minutes from Nashville. Originally incorporated in 1869 and reorganized under a Council-Manager charter in 2000, the town employs 249 staff across eight departments: Administration, Building Safety, Courts, Finance, Fire, Human Resources, Information Technology Services, Legal, Public Works, Planning & Zoning, Police, and Utilities. It delivers essential municipal services — water, natural gas, and wastewater utilities; fire and police public safety; municipal court; permitting and code enforcement; and parks and recreation — directly to residents and local businesses within its statutory boundaries. As a public governmental entity, it is governed by an elected Town Council and managed by an appointed Town Manager.

The town operates a multi-channel service delivery infrastructure combining physical offices (Town Hall at 315 South Lowry Street, Justice Center, Fire HQ, Water and Wastewater Treatment Plants, Event Center, Golf Course, SOAC), a web portal (townofsmyrna.org), and the My Smyrna mobile application for non-emergency reporting. Revenue is generated through a diversified municipal mix: recurring property taxes, monthly utility billings for water/gas/wastewater, one-time permits and business licenses, parks and recreation program fees (including SOAC admissions at $5–$7, golf course play, field rentals at $150–$350/day), event center rentals, court fees and fines, and voluntary charity assistance donations of $0.50–$2.00 added to utility bills. Technology integrations include Community Pass for recreation registration, ArcGIS for planning maps, Smart911 for emergency notifications, NextRequest for public records, and Recite Me for WCAG 2.1 AA accessibility compliance.

Beyond core municipal functions, the town maintains a portfolio of recreational and cultural assets including the Smyrna Outdoor Adventure Center (indoor climbing and children's exhibits), an 18-hole regulation plus 9-hole executive golf course, the Smyrna Event Center (banquet venue for 10–250 guests), 10 municipal parks, and an ice skating rink. It holds a Sister City partnership with Zama City, Japan (est. 1991) and operates a government television channel (Smyrna TV) for meeting broadcasts. The town's go-to-market motion is direct-to-consumer/government: services are delivered in-person, online, and via mobile app to a geographically captive resident and business base with no competitor able to provide equivalent statutory services within town limits.

Name

Town of Smyrna

Legal name

Town of Smyrna, TN

Website

https://townofsmyrna.org

Company type

Public

Founded year

1869

Operating status

Operating

Headcount range

101–250 employees

Short description

The Town of Smyrna is a Council-Manager municipal government in Rutherford County, Tennessee, serving residents and local businesses with water, gas, and wastewater utilities, fire and police public safety, permitting, courts, parks, recreation, and event facilities through eight departments and 249 employees.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Water Supply and Irrigation Systems (221310), Administration of Housing Programs, Urban Planning, and Community Development (9251), Parole Offices and Probation Offices (922150)

SIC

Water Supply (4941), Sanitary Services (4950), Services-To Dwellings & Other Buildings (7340), Real Estate Operators (No Developers) & Lessors (6510)

akta.pro primary industry

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF)

akta.pro secondary industries

Parks, Recreation & Cultural Services (BPAIACAI), Economic Development & Business Licensing (Local) (BPAIACAN), Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD)

Keywords

• Municipal government services
• Public utilities
• Parks and recreation
• Public safety
• Permit and licensing

Headquarters

HQ city

Smyrna

HQ country

United States

HQ region

North America

Offices8 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Property Taxes: Property tax revenue collected from residential and commercial properties within town limits to fund municipal operations, public safety, and infrastructure.
2. Utility Services: Water, wastewater, and natural gas services billed to residents and businesses on a monthly basis.
3. Permits and Licenses: Building permits, business licenses, alcohol permits, and various municipal permits and fees.
4. Parks and Recreation Fees: Program fees, facility rentals, camp registrations, and admissions for parks and recreation facilities including SOAC, golf course, and event center.
5. Court Fees and Fines: Municipal court fees, traffic citations, and legal fines collected through the court system.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels10 records

Core offering

The Town of Smyrna provides municipal government services to residents and businesses within town limits, including water, natural gas, and wastewater utilities; police, fire, and emergency response; parks and recreation facilities (10 parks, SOAC, golf course, event center); building permitting and code enforcement; municipal court services; planning and zoning; and community events. Services are funded through property taxes, monthly utility billing, permits and licenses, and program fees.

Product overview

The Town of Smyrna operates a comprehensive municipal government website as its primary digital platform for delivering public services. The core offering consists of the main town website serving as a unified portal for all government functions. This platform integrates multiple sub-brands and modules including the Smyrna Outdoor Adventure Center (SOAC) — an indoor family adventure facility with climbing walls and children's exhibits; the Smyrna Golf Course — an 18-hole regulation and 9-hole executive course facility; the Smyrna Event Center — a banquet and conference venue; and the Parks & Recreation Department managing 10 parks and recreational facilities. Additional service modules include Development Trackers for infrastructure project transparency, the My Smyrna App for mobile issue reporting, E-Notify for email subscriptions, Smart 911 emergency notifications, Smyrna TV cable broadcasting, and the Sister City Program with Zama, Japan. The website enables residents to access all town departments, utilities, courts, public safety, community events, and civic engagement tools through a unified digital presence.

Differentiator

Problem solved

Functional benefit

Products and services

• Smyrna Outdoor Adventure Center (SOAC) Indoor family adventure facility featuring 20-foot climbing walls, cargo-net climbing structures, hands-on children's exhibits, local artwork displays, inquiry-based programming, and party room rentals. Operated by the Town's Parks & Recreation Department for residents and visitors.
• Smyrna Golf Course Municipal golf facility featuring an 18-hole regulation course and 9-hole Executive Course (recognized First Tee facility), full practice facility including putting green, driving range, practice bunker, pitching green, snack bar, and golf shop. Located at 101 Sam Ridley Pkwy E.
• Smyrna Event Center Banquet, conference, and meeting venue accommodating 10-250 people for wedding receptions, anniversaries, reunions, birthday parties, trade shows, and business meetings. Offers full kitchen staff, tables, chairs, linens, free parking, and public dining room with lunch service Tuesday-Friday 11:00 a.m. to 1:00 p.m. at $15.00 per person.
• Parks & Recreation Department Programs Manages 10 parks within the Smyrna Parks system including recreational facilities, athletics leagues, greenway trails, pool and splash pad, tennis and pickleball courts, and seasonal activities such as the ice skating rink. Hosts programs through online reservation and registration platforms.
• Utility Services (Water, Natural Gas, Wastewater) Water, wastewater, and natural gas services billed monthly to residents and businesses on a recurring basis. Services are operated through the Utilities Department with Water Treatment Plant and Wastewater Treatment Plant facilities.
• Police Department Services Law enforcement services housed at the Justice Center, providing 24/7 emergency response and routine patrol operations within town limits.
• Fire Department Services Fire protection and emergency services including fire inspections, burn permits, child safety programs, and Fire and Police Youth Academy. Includes operations from the Fire Department Headquarters at 145 South Lowry Street and multiple stations.
• Building Safety and Permitting Building permits, building plan review, inspections, property maintenance enforcement, and code enforcement services. Includes forms and applications, strategic goals, and reporting capabilities for residential and commercial construction within town limits.
• Municipal Court Services Municipal court services including General Sessions Court, Traffic Court, Traffic School, probation services, and online payment of court fees and citations. Includes a Judicial Commissioner and dockets management.
• Planning and Zoning Services Town planning services including interactive GIS maps, short-term rentals regulation, floodplain management, meeting agendas and minutes, and zoning administration.

Named customers3 records

Segments4 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration8 records

Partnerships

One partnership is on record.

• Zama City, Japan (Sister City)coreOthers · 1 January 1991Sister City partnership established in 1991 between Smyrna and Zama City, Japan. Coordinates cultural and educational exchanges including student exchange programs every three years where approximately 20 middle and high school students and 5 adult chaperones travel to Zama. Host families in Zama accommodate visiting students. Zama delegation visits Smyrna the following year. Committee consists of nine members appointed by the Mayor with three-year terms.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• City of La Vergne: Adjacent Rutherford County municipality of comparable scale providing police, fire, public works, parks, and code enforcement to a similar residential and light-industrial tax base. Direct geographic neighbor with overlapping service portfolio.
• City of Mount Juliet: Wilson County, Tennessee municipality east of Nashville offering utilities, parks, public safety, and recreation services to a population and tax base similar to Smyrna. Direct peer on growth trajectory and service breadth.
• City of Lebanon: Tennessee municipal government east of Nashville operating its own utilities, parks system, public safety departments, and permitting functions. Comparable in population scale and service breadth to Smyrna.
• City of Hendersonville: Tennessee municipal government just north of Nashville providing utilities, parks, recreation, police, fire, and permitting. Comparable in scale and operates in the same Nashville metro competitive set.
• City of Murfreesboro: Larger neighboring Tennessee municipal government in Rutherford County offering comparable utilities, public safety, parks & recreation, and permitting services to a similar suburban Nashville metro constituency. Operates its own water/wastewater utilities and serves as the closest functional peer for benchmarking.
• City of Spring Hill: Fast-growing Tennessee municipality south of Nashville offering similar full-service municipal delivery including utilities, parks & recreation, public safety, and economic development. Highly comparable on growth profile and service mix.
• City of Gallatin: Tennessee municipal government northeast of Nashville delivering water/wastewater utilities, parks, recreation, and public safety services to a population comparable to Smyrna. Strong functional peer for service-delivery and revenue-model benchmarking.

Others

• Granicus: Government experience (govX) platform provider offering communications, agenda management, and citizen engagement tools frequently adopted by municipal governments. Ecosystem peer — comparable to vendors that supply Smyrna's civic-tech stack.
• Tyler Technologies: Major vendor of municipal government software (ERP, permitting, courts, public safety, citizen engagement) used by thousands of small and mid-sized U.S. cities and towns. Adjacent — supplies many of the digital back-office systems municipalities like Smyrna rely on.

Broad incumbents

• City of Franklin: Larger, more established Nashville suburb municipal government with a broader service portfolio, more extensive parks system, and a larger budget. Comparable in structure but operates at greater scale and serves as a regional incumbent benchmark.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks5 records

Key highlights7 records

Customer concentration

• Xx.com/TownofSmyrnaTN
• YouTubeyoutube.com/user/townofsmyrna
• Facebookfacebook.com/townofsmyrnatn
• LinkedInlinkedin.com/company/town-of-smyrna
• Instagraminstagram.com/townofsmyrna

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles9 records

Subsidiaries8 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Town of Smyrna