Triple Zero Victoria
Triple Zero Victoria is a Victorian Government statutory authority that provides 24/7 emergency call-taking and dispatch for police, fire, and ambulance (000) and storm/flood (132 500) services to all residents and visitors in the state of Victoria, Australia.
- Company typePrivate
- Founded2005
- HeadquartersBurwood East, VICTORIA, Australia
- Headcount501–1,000
- GTM typeB2C
- OfferingServices
What Triple Zero Victoria does
Triple Zero Victoria is a Victorian Government statutory authority that operates the state's emergency call-taking and dispatch infrastructure for police, fire, and ambulance services. The organization runs the 000 emergency telephone line 24 hours a day, 7 days a week, connecting callers across the state of Victoria to the appropriate emergency service, and operates the secondary 132 500 line for non-life-threatening storm and flood situations. The core technical infrastructure comprises centralized emergency telecommunications systems staffed by 501-1,000 personnel, with multilingual support delivered across 14 languages (Arabic, Burmese, Cantonese, Dari, Greek, Italian, Khmer, Korean, Macedonian, Mandarin, Persian, Spanish, Turkish, and Vietnamese) to serve non-English-speaking Victorians.
The organization does not operate a commercial product platform; its offering is a single unified public service funded by the State Government of Victoria rather than a modular SaaS or technology product. Beyond the core emergency response services, Triple Zero Victoria produces educational content including the I AM 000 podcast and the Junior Triple Zero Heroes children's program, and maintains a multilingual content library and an active social media presence across Facebook, X, Instagram, YouTube, and LinkedIn for public education.
The business model is government appropriations: Triple Zero Victoria is funded by the Victorian state budget and provides its services free of charge to all residents and visitors in Victoria. There is no pricing model, no commercial revenue stream, and no customer-facing billing. The customer base is effectively the entire population of Victoria, segmented only by geography and language rather than by commercial industry vertical, and the organization holds a statutory monopoly on 000 emergency call-taking within the state.
Triple Zero Victoria firmographics
Firmographics- Name
- Triple Zero Victoria
- Legal name
- Triple Zero Victoria
- Website
- https://triplezero.vic.gov.au
- Company type
- Private
- Founded year
- 2005
- Operating status
- Operating
- Headcount range
- 501–1,000 employees
- Short description
- Triple Zero Victoria is a Victorian Government statutory authority that provides 24/7 emergency call-taking and dispatch for police, fire, and ambulance (000) and storm/flood (132 500) services to all residents and visitors in the state of Victoria, Australia.
- Ownership category
- akta.pro rank
Triple Zero Victoria industry classification
Industry- Product category
- Emergency Services Telecommunications
- NAICS
- Telephone Answering Services (561421)
- SIC
- Services-Telephone Interconnect Systems (7385)
- akta.pro primary industry
- Emergency Communications & Dispatch (911/112/999, PSAP) (BPAIAGAD)
- akta.pro secondary industries
- Dispatch, Communications & Medical Control Centers (PSAP/ECC) (HLAFANAK), Emergency Medical Services (EMS) Operations & Dispatch (HLAJAGAC)
Keywords
Where Triple Zero Victoria is headquartered
LocationHeadquarters
- HQ city
- Burwood East, VICTORIA
- HQ country
- Australia
- HQ region
- Oceania
Offices1 record
Markets served
Triple Zero Victoria business model
Business model- GTM type
- B2C
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales
Revenue model
- Government-funded public service: As a statutory authority under the Victorian Government, Triple Zero Victoria is funded by public funds to provide free emergency call-taking and dispatch services to all Victorians. There is no commercial revenue generation.
Go-to-market motion1 record
Distribution channels1 record
Marketing channels8 records
Triple Zero Victoria product offering
Product offeringCore offering
Triple Zero Victoria operates the dedicated emergency call-taking and dispatch service for the Australian state of Victoria, answering 000 calls for life-threatening police, fire, and ambulance emergencies and 132 500 calls for non-life-threatening storm and flood situations, 24 hours a day. It also delivers multilingual emergency support in 14 languages and produces public-education content such as the I AM 000 podcast and Junior Triple Zero Heroes program.
Product overview
Triple Zero Victoria is a Victorian Government agency providing life-saving emergency call-taking and dispatch services. The core offering is the Triple Zero (000) service, operating 24/7 to connect callers with police, fire, and ambulance services. A secondary service is the 132 500 line for non-life-threatening storm and flood emergencies. The organization supports multilingual communities through 14 language options and offers educational content through the I AM 000 podcast and Junior Triple Zero Heroes program. This is a unified government service rather than a platform-plus-modules architecture.
Differentiator
Problem solved
Functional benefit
Products and services
- Triple Zero (000) Emergency Call Service 24/7 emergency call-taking and dispatch service for police, fire, and ambulance emergencies in Victoria, Australia. This is the primary service for life-threatening emergencies, provided free of charge to all Victorians.
- 132 500 Storm/Flood Emergency Line
- Language Options Service
Companies that use Triple Zero Victoria
Customer profileSegments1 record
Ideal customer profiles1 record
Triple Zero Victoria technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Triple Zero Victoria partnerships and signals
Strategic signalRecent moves4 records
Expansion highlights4 records
Triple Zero Victoria competitors and assessment
Company assessmentOthers
- Frequentis: Austria-based supplier of mission-critical communication systems for emergency services, including PSAP and dispatch solutions. Comparable as a key infrastructure technology vendor supporting emergency communications authorities globally.
- RapidSOS: Emergency response data platform linking connected devices (phones, cars, IoT) directly to 911/emergency dispatch centers. Comparable as an adjacent technology provider enhancing the data and intelligence available to emergency dispatch authorities during call handling.
- Priority Dispatch: Provider of ProQA software and Medical Priority Dispatch System (MPDS) protocols used by emergency dispatch centers worldwide. Comparable as an enabling technology and protocol vendor serving emergency communications authorities including Triple Zero Victoria.
Regional players
- London Ambulance Service: Statutory NHS ambulance service providing emergency dispatch and response across Greater London, UK. Comparable as a publicly funded emergency communications and dispatch authority handling 999-equivalent calls in a major metropolitan jurisdiction.
- Queensland Ambulance Service: State-wide emergency medical dispatch and ambulance service for Queensland, Australia. Comparable in scope and function as a government-authorized emergency dispatch and response provider serving a single Australian state.
- NSW Ambulance: Provides emergency medical dispatch and ambulance services for New South Wales, Australia. Directly comparable as a state-level emergency services authority operating in an adjacent Australian jurisdiction with similar 000/emergency call-taking responsibilities.
- South Australia Ambulance Service: Emergency medical and ambulance dispatch service for South Australia. Directly comparable in operating model and statutory government authority structure providing 000-equivalent emergency dispatch services within a single Australian state.
- NHS 111: UK National Health Service non-emergency medical helpline providing triage and dispatch for urgent but non-life-threatening medical issues. Comparable as a government-run telephone triage and dispatch service handling non-emergency patient routing at scale.
Broad incumbents
- Motorola Solutions: Major provider of mission-critical communications, command center software (CommandCentral), and emergency dispatch solutions globally. Comparable as a broad incumbent supplying CAD and emergency communications technology to PSAPs and dispatch agencies including those of Triple Zero Victoria's type.
Direct peers
- E-Comm 9-1-1: Canadian emergency communications provider operating 9-1-1 call-taking and dispatch services for police, fire, and ambulance across multiple municipalities in British Columbia. The closest direct functional peer - a consolidated PSAP serving multiple agencies within a defined geography.
Market position
Strengths4 records
Weaknesses4 records
Competitive moat3 records
Key risks5 records
Key highlights5 records
Customer concentration
Triple Zero Victoria social profiles
Digital presenceTriple Zero Victoria financial estimates
Financial estimateRevenue estimate
Valuation estimate
Triple Zero Victoria leadership team
Management profileNumber of profiles
Triple Zero Victoria funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
Triple Zero Victoria M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about Triple Zero Victoria
What does Triple Zero Victoria do?
Triple Zero Victoria operates the dedicated emergency call-taking and dispatch service for the Australian state of Victoria, answering 000 calls for life-threatening police, fire, and ambulance emergencies and 132 500 calls for non-life-threatening storm and flood situations, 24 hours a day. It also delivers multilingual emergency support in 14 languages and produces public-education content such as the I AM 000 podcast and Junior Triple Zero Heroes program.
Is Triple Zero Victoria a public or private company?
Triple Zero Victoria is a private company. It is classified as state government owned and is currently operating.
When was Triple Zero Victoria founded?
Triple Zero Victoria was founded in 2005. It employs 501 to 1,000 people.
Where is Triple Zero Victoria based?
Triple Zero Victoria is headquartered in Burwood East, VICTORIA, Australia, in the Oceania region.
How does Triple Zero Victoria make money?
One revenue line is on record: government-funded public service.
Who are Triple Zero Victoria's main competitors?
Others on record are Frequentis, RapidSOS and Priority Dispatch. Regional players are London Ambulance Service, Queensland Ambulance Service, NSW Ambulance, South Australia Ambulance Service and NHS 111. Motorola Solutions is listed as a broad incumbent. E-Comm 9-1-1 is listed as a direct peer.
Does Triple Zero Victoria have an API?
No public API is recorded for Triple Zero Victoria.
What industry is Triple Zero Victoria in?
Triple Zero Victoria's product category is Emergency Services Telecommunications. Its primary akta.pro industry code is BPAIAGAD, Emergency Communications & Dispatch (911/112/999, PSAP), with a secondary code of HLAFANAK, Dispatch, Communications & Medical Control Centers (PSAP/ECC). Its NAICS code is 561421 and its SIC code is 7385.