Twentyfour GmbH

What Twentyfour GmbH does

Twentyfour GmbH is a Germany-based external claims adjustment service provider (Schadenregulierer) operating in property and liability insurance. The company deploys a network of 285 claims adjusters and 15 quality managers to conduct on-site inspections, damage assessments, and settlement reports on behalf of insurance companies. Its core technology is Rocketform Software, developed by Rocket Enterprise Solutions GmbH in Berlin, for which Twentyfour holds unrestricted usage rights — the platform supports workforce deployment optimization, automated report generation, embedded insurance terms, calculation tools, and interfaces to GDV, Symbility, and Softproject for industry-standard data exchange. A complementary Video-Regulierung service enables remote video-based inspections in approximately 15% of cases, delivering equivalent quality at lower cost and reduced environmental impact.

The company serves German insurance companies (Versicherer) as its primary customer, with secondary relationships through insurance agents and brokers (Makler) and policyholders (Versicherungsnehmer). It monetizes through negotiated B2B professional services fees per engagement, with services commissioned via a dedicated online order form and managed through assigned adjusters. Twentyfour is part of The Claims Factory GmbH, a Cologne-based holding company that also owns Rekon and Interschaden — the three entities formed an alliance in 2021 to create the largest independent field claims adjuster network in Germany with 200+ adjusters, with Van Ameyde Group taking a stake in the parent. The company is self-financed with no external investor influence, owner-operated, and climate-neutral certified by MyClimate with one tree planted per claim case. Michael Trier serves as Managing Director (Geschäftsführer).

Name

Twentyfour GmbH

Legal name

Twentyfour GmbH

Website

https://twentyfour.de

Company type

Private

Operating status

Operating

Headcount range

1–10 employees

Short description

Twentyfour GmbH is a German external claims adjustment service provider for property and liability insurance, deploying a network of 285 claims adjusters on behalf of insurance companies using Rocketform workflow software and an optional video-based inspection capability.

Ownership category

akta.pro rank

Product category

Insurance Claims Adjustment Services

NAICS

Claims Adjusting (524291)

SIC

Fire, Marine & Casualty Insurance (6331)

akta.pro primary industry

Claims Administration & TPA Services (FNOL, Subrogation, Litigation Mgmt) (TLABANAH)

Keywords

• Claims adjustment services
• External claims regulation
• Property insurance claims
• Liability insurance claims
• Video claims inspection

Headquarters

HQ city

Köln

HQ country

Germany

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales

Revenue model

1. Außenregulierungsdienstleistungen (External Claims Regulation Services): Professional services for insurance claims regulation in property and liability insurance. B2B services billed to insurance companies. Revenue generated through service fees for claims inspection, assessment, and settlement support.

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels5 records

Core offering

Twentyfour GmbH provides external claims adjustment services for property and liability insurance, conducting on-site inspections, damage assessments, and settlement support via a network of 285 claims adjusters and 15 quality managers. The company supplements in-person inspections with video-based regulation in 15% of cases, using Rocketform® software for workforce deployment, calculation, automated report generation, and real-time payment processing. Services are commissioned by insurance companies through direct field sales and an online ordering form.

Product overview

Twentyfour GmbH is a claims adjustment service provider (Schadenregulierer) that offers external claims regulation for property and liability insurance. The core offering is on-site and video-based claims adjustment services, supported by Rocketform Software for digital workflow management. The company provides a network of 285 claims adjusters and 15 quality managers who conduct inspections, assessments, and generate reports for insurance companies. The Video-Regulierung module enables remote inspections when digital prerequisites are met, while the Rocketform Software platform handles calculations, report generation, and real-time payment processing.

Differentiator

Problem solved

Functional benefit

Products and services

• External Claims Adjustment Services (Schadenregulierung) External claims adjustment services for property and liability insurance, providing on-site inspections, damage assessment, reporting, and claims settlement support to insurance companies. Delivered by a network of 285 claims adjusters and 15 quality managers across German postal code areas.
• Video Regulation (Video-Regulierung) Video-based claims adjustment service that enables remote inspections via video call when digital prerequisites are met, delivering the same quality inspection reports with photos, calculations, and final assessments as in-person visits, but faster, more cost-effective, and environmentally friendly. Applied in approximately 15% of cases.

Quantifiable outcome

• 500,000+ claims regulated with over €1 billion in compensation
• +3 more outcomes

Named customers1 record

Segments3 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration3 records

Feature4 records

Partnerships

Five partnerships are on record, tiered core and minor.

• Rocket Enterprise Solutions GmbHcoreTechnology or Integration · 5 August 2021Berlin-based software company that developed Rocketform®, the leading claims regulation software. Twentyfour has unrestricted usage rights for this software. Rocketform is becoming the market standard and is used by more insurers for their employed claims adjusters. Includes interfaces to GDV, Symbility, and Softproject.
• The Claims Factory GmbHcoreStrategic or Co-development Partner · 5 August 2021Parent company based in Cologne. Twentyfour and Rekon are subsidiaries of The Claims Factory GmbH. Formed alliance to create largest independent network of claims adjusters in field sales.
• RekoncoreStrategic or Co-development Partner · 5 August 2021Claims service company, subsidiary of The Claims Factory GmbH. Partnered with Twentyfour and Interschaden in 2021 to form largest independent claims adjusters network with 200+ reguliers.
• Interschaden Außenregulierung GmbHcoreStrategic or Co-development Partner · 5 August 2021Newly founded company combining external regulation activities in property and liability insurance. Subsidiary of The Claims Factory GmbH. Van Ameyde Group took company shares in return. Part of largest independent claims adjusters network.
• MyClimateminorOthersLeading climate protection institute that certified Twentyfour as a climate-neutral company. MyClimate promotes global climate protection projects with contributions from Twentyfour and partner companies like Lufthansa.

Scale indicators6 records

Recent moves6 records

Expansion highlights4 records

Direct peers

• Davies Group: Provider of claims management, loss adjusting, and TPA services to insurers across multiple geographies. Directly comparable in service lines (property/casualty claims handling) and as an independent specialist competing with Twentyfour's proposition.
• Crawford & Company: Global claims management and loss-adjusting firm serving P&C insurers worldwide with on-site, desk, and digital claims handling. Directly comparable in core service lines, with Twentyfour operating a regional German-focused version of the same model.
• McLarens: Independent global claims-services provider offering loss adjusting, TPA, and claims-management solutions for insurers. Closely comparable independent specialist business model similar to Twentyfour's owner-operated positioning.
• Van Ameyde Group: One of Europe's largest independent claims service providers, specializing in cross-border claims handling, loss adjusting, and TPA services for P&C insurers. Directly comparable as a European claims-adjusting specialist and is also a shareholder in Twentyfour's parent (The Claims Factory GmbH).
• Sedgwick: Major global provider of claims management, loss adjusting, and TPA services for property, casualty, and specialty lines. Directly competes with Twentyfour in the same claims-adjustment value chain serving insurance carriers.
• Charles Taylor Adjusting: Global loss-adjusting and claims-management business serving insurance markets with on-site inspections and TPA services. Comparable to Twentyfour as a specialist provider of property/casualty claims adjustment to carriers.
• QIC International (Quality Inspection & Claims): Provider of independent loss-adjusting and claim-inspection services for insurers across Europe. Directly comparable German/European claims-adjustment specialist operating in Twentyfour's target market and adjacent regions.

Broad incumbents

• Marsh (Claims Management): Global insurance broker and risk-services firm providing claims-management and loss-adjusting capabilities within a broad portfolio. Overlaps with Twentyfour's service offering but competes from a larger, broker-anchored base rather than as an independent specialist.
• Aon (Claims Solutions / Aon Claims): Global professional-services firm offering claims management and TPA services as part of its broader risk and insurance brokerage portfolio. Competes with Twentyfour in claims handling but as part of a much wider offering rather than as a specialist.

Others

• Rocket Enterprise Solutions GmbH: Berlin-based developer of Rocketform®, the market-leading claims-adjustment software platform used by Twentyfour under unrestricted license. Included as an adjacent ecosystem participant — its product direction and pricing directly shape Twentyfour's operational economics.

Market position

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/twentyfour-gmbh

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Twentyfour GmbH