TEYAME 360 SL
TEYAMÉ 360 SL is a Spanish cloud-based contact center providing B2B telemarketing, lead generation, and customer experience services to financial services and insurance enterprises from platforms in Madrid, Barcelona, and Malaga, with a 2025-launched AI CX division.
- Company typePrivate
- Founded2004
- HeadquartersMadrid, Spain
- Headcount101–250
- GTM typeB2B
- OfferingServices
What TEYAME 360 SL does
TEYAMÉ 360 S.L. is a privately held Spanish contact center operator, founded in 2004 and headquartered in Madrid, that delivers B2B telemarketing, lead generation, inbound/outbound calling, cross-selling, satisfaction surveys, and debt management services to enterprise clients. The company positions itself as a "Call Center 3.0" provider, built on a proprietary cloud platform that bundles campaign management, real-time KPI dashboards (KpiManager), call recording access (Rec Box), quality assurance (Quality Teyamé), and Click to Call/Click to Video engagement technology. Its primary customer segments are financial services companies (banks) and insurance firms, with a secondary horizontal base of general B2B enterprises. The group also includes affiliated entity DATONO Mediación S.L., under shared management, which provides authorized insurance brokerage services under the DGSFP regulator.
TEYAMÉ generates revenue through three principal streams: B2B telemarketing and campaign management services delivered on a project or retainer basis, commission-based sale of insurance products as a DGSFP-authorized External Auxiliary/Advisor, and commission-based sale of financial products. Delivery runs from three cloud-connected operations platforms in Madrid, Barcelona (L'Hospitalet de Llobregat, opened August 2022), and Malaga, with direct enterprise sales motion and real-time web-based client access for campaign monitoring, agent supervision, and recording download. Pricing is quote-based and not publicly disclosed. The company holds ISO 9001:2015 and ISO 27001/27002-aligned certifications, supporting enterprise and regulated-vertical procurement requirements.
In September 2025, TEYAMÉ launched an AI Customer Experience division layering Agentic AI virtual agents, Life Cycle Journey Analytics, and AI Marketing onto the existing platform, with 24/7 Spanish-language natural language support for insurance policy inquiries, incident reporting, and product information. The company is fully domestically focused (Spain only), with no disclosed international operations, no institutional funding rounds, and approximately 119 employees. Ownership appears to have remained with the founding/management team throughout its 20+ year history.
TEYAME 360 SL firmographics
Firmographics- Name
- TEYAME 360 SL
- Legal name
- TEYAMÉ 360 S.L.
- Website
- https://tyame.com
- Company type
- Private
- Founded year
- 2004
- Operating status
- Operating
- Headcount range
- 101–250 employees
- Short description
- TEYAMÉ 360 SL is a Spanish cloud-based contact center providing B2B telemarketing, lead generation, and customer experience services to financial services and insurance enterprises from platforms in Madrid, Barcelona, and Malaga, with a 2025-launched AI CX division.
- Ownership category
- akta.pro rank
TEYAME 360 SL industry classification
Industry- Product category
- Outsourced Contact Center and B2B Telemarketing Services
- NAICS
- Telephone Call Centers (56142), Telemarketing Bureaus and Other Contact Centers (561422), Advertising Agencies (541810), Custom Computer Programming Services (541511)
- SIC
- Services-Advertising Agencies (7311), Insurance Agents, Brokers & Service (6411), Services-Computer Programming, Data Processing, Etc. (7370), Services-Advertising (7310)
- akta.pro primary industry
- Telesales & Inside Sales Outsourcing (B2B/B2C) (BPAAADAE)
- akta.pro secondary industries
- Telemarketing & Telesales Services (Outbound/Inbound) (BPAFAKAC), Customer Journey Orchestration & Campaign Management (BPAFAFAF), Customer Engagement, CRM & Agent/Broker Enablement Platforms (FSAGAGAD)
Keywords
Where TEYAME 360 SL is headquartered
LocationHeadquarters
- HQ city
- Madrid
- HQ country
- Spain
- HQ region
- Europe
Offices3 records
Markets served
TEYAME 360 SL business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Telemarketing Services: B2B telemarketing and marketing services for campaign management. Services include lead generation, inbound/outbound calls, cross-selling, satisfaction surveys, and debt management. Revenue generated through project-based or retainer contracts with enterprise clients.
- Insurance Sales: Sale of insurance products as an authorized mediator by DGSFP (Direccion General de Seguros y Fondos de Pensiones) or External Auxiliary/Advisor. Commission-based revenue from insurance product sales.
- Financial Product Sales: Sale of financial products. Revenue generated through sales commissions for financial product distribution.
Go-to-market motion2 records
Distribution channels1 record
Marketing channels4 records
TEYAME 360 SL product offering
Product offeringCore offering
TEYAMÉ 360 S.L. provides outsourced B2B telemarketing, marketing, and contact center services (Call Center 3.0) from cloud-based platforms in Madrid, Barcelona, and Malaga. Its core deliverable is 360-degree campaign management — lead generation, inbound/outbound calling, cross-selling, satisfaction surveys, and debt management — supported by proprietary in-house tools (KPI Manager, Rec Box, Quality Teyamé, Click to Video) and a recently added AI Customer Experience layer with Agentic AI virtual agents and Life Cycle Journey Analytics. The company also sells insurance and financial products as an authorized mediator (DGSFP) and generates sales commissions.
Product overview
TEYAME 360 SL operates as a cloud-based Contact Center 3.0 offering integrated telemarketing and marketing services. The product portfolio includes KpiManager (web-based KPI reporting and control), Rec Box (call recording management), Quality Teyamé (real-time quality assurance), and Click to Video (Click to Call/Video campaign technology). These applications work together on a cloud platform enabling real-time campaign management, agent supervision, and analytics.
Differentiator
Problem solved
Functional benefit
Products and services
- Call Center and Telemarketing Services Outsourced 360-degree B2B telemarketing and contact center services delivered from cloud-based platforms in Madrid, Barcelona, and Malaga. Includes lead generation, inbound and outbound calls, cross-selling, satisfaction surveys, debt management, and commercial appointment setting for enterprise clients in financial services, insurance, and other sectors.
- Marketing Strategies (Estrategias de Marketing) Design and execution of B2B marketing strategies to optimize sales processes and generate/capture leads, including database optimization and advanced targeting models for segmentation. Targeted at enterprises seeking outsourced telemarketing and marketing support.
- Insurance Mediation (Authorized Mediator DGSFP) Sale of insurance products on behalf of insurers as an authorized External Auxiliary/Advisor mediator registered with Spain's DGSFP (Dirección General de Seguros y Fondos de Pensiones). Includes policy sales, coverage inquiries, and incident reporting, supplemented by 24/7 Agentic AI service in Spanish.
- Financial Product Sales Outsourced phone-based sales and commercialization of financial products on behalf of banks and financial product providers, generating sales commissions. Conducted by Teyamé's sales agents from its Madrid, Barcelona, and Malaga platforms.
- AI Customer Experience AI-driven customer experience offering comprising Agentic AI virtual agents (24/7 Spanish-language natural language service), Life Cycle Journey Analytics (predictive customer journey analysis), and AI Marketing (personalized campaigns and loyalty opportunity detection). Marketed as an additional CX layer complementing traditional contact center operations.
- KPI Manager (KpiManager) Web-based reporting and KPI control tool that displays campaign indicators in real time with a 100% configurable dashboard, including service summaries, useful contacts per hour/date, sales per hour/date, and comparative analytics between agents, groups, and services.
Companies that use TEYAME 360 SL
Customer profileNamed customers3 records
Segments3 records
Ideal customer profiles3 records
TEYAME 360 SL technology and API
TechnologyTechnology focussed Yes
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
AI capability6 records
Feature7 records
TEYAME 360 SL partnerships and signals
Strategic signalPartnerships
One partnership is on record.
- DATONO Mediacion S.L.coreDATONO Mediacion S.L. is an affiliated company under the same management and Board of Directors as TEYAME 360 S.L. They operate under the unified TEYAME brand and share the same information security policies and systems. DATONO provides insurance mediation services as an authorized insurance broker.
Scale indicators3 records
Recent moves7 records
Expansion highlights4 records
TEYAME 360 SL competitors and assessment
Company assessmentBroad incumbents
- Teleperformance: Global leader in outsourced customer experience management with operations across Europe (including Spain) and Latin America; offers inbound/outbound telemarketing, sales, and AI-augmented CX services directly competing for the same enterprise financial-services and insurance contracts as TEYAME at much larger scale.
- Concentrix: Large global CX/BPO and technology-services provider delivering omnichannel customer engagement, sales, and AI-driven CX across financial services, insurance, and telco — competes with TEYAME on enterprise telesales and CX programs in Europe and globally.
- Foundever (formerly Sitel Group): Global CX outsourcing company (rebranded from Sitel) offering telemarketing, sales, customer service, and AI-assisted CX to enterprise clients including financial services — broad incumbent peer in the same B2B BPO category as TEYAME.
- Webhelp (now part of Concentrix): Large European-headquartered CX/BPO provider (acquired by Concentrix) offering multilingual customer experience, telesales, and AI-augmented support to enterprise clients in financial services, insurance, and retail — comparable global incumbent competitor.
- Majorel (now part of Teleperformance): Global CX/BPO company (now operating under Teleperformance following acquisition) offering customer service, sales, and digital CX across European and Latin American markets — directly comparable to TEYAME on CX delivery model and Iberia/EMEA enterprise focus.
Regional players
- Atento: Large CX/BPO provider headquartered in Spain/Brazil with strong presence in Spain and Latin America; offers telesales, customer service, and back-office support to enterprise clients — comparable to TEYAME in geographic footprint (Iberia + LatAm) and target verticals including banking and insurance.
Direct peers
- Unisono: Spain-based CX and BPO provider offering inbound/outbound contact center, telemarketing, and customer service solutions to enterprise clients — direct Spanish competitor with similar size and vertical mix (financial services, telco, utilities).
- Covisian: Italy/Spain-headquartered BPO and CX services company offering inbound/outbound contact center, telesales, and digital CX to enterprise clients including utilities, telco, banking, and insurance — directly comparable mid-sized European BPO competitor.
- Konecta: Spain-headquartered global BPO and customer experience outsourcing provider offering telemarketing, telesales, and CX services to enterprise clients in telecom, financial services, and retail — direct regional competitor with similar B2B BPO model and overlapping vertical exposure.
- Emergia Contact Center: Spain- and Latin America-headquartered contact center and CX outsourcing company serving enterprise clients across telco, banking, and retail with inbound/outbound and telesales services — comparable to TEYAME as a Spanish-speaking BPO with multi-country footprint.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat5 records
Key risks6 records
Key highlights6 records
Customer concentration
TEYAME 360 SL social profiles
Digital presenceTEYAME 360 SL compliance and trust
Trust signalCompliance3 records
TEYAME 360 SL financial estimates
Financial estimateRevenue estimate
Valuation estimate
TEYAME 360 SL leadership team
Management profileNumber of profiles
TEYAME 360 SL subsidiaries and ownership
Company hierarchySubsidiaries1 record
TEYAME 360 SL funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
TEYAME 360 SL M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about TEYAME 360 SL
What does TEYAME 360 SL do?
TEYAMÉ 360 S.L. provides outsourced B2B telemarketing, marketing, and contact center services (Call Center 3.0) from cloud-based platforms in Madrid, Barcelona, and Malaga. Its core deliverable is 360-degree campaign management — lead generation, inbound/outbound calling, cross-selling, satisfaction surveys, and debt management — supported by proprietary in-house tools (KPI Manager, Rec Box, Quality Teyamé, Click to Video) and a recently added AI Customer Experience layer with Agentic AI virtual agents and Life Cycle Journey Analytics. The company also sells insurance and financial products as an authorized mediator (DGSFP) and generates sales commissions.
Is TEYAME 360 SL a public or private company?
TEYAME 360 SL is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was TEYAME 360 SL founded?
TEYAME 360 SL was founded in 2004. It employs 101 to 250 people.
Where is TEYAME 360 SL based?
TEYAME 360 SL is headquartered in Madrid, Spain, in the Europe region.
How does TEYAME 360 SL make money?
Three revenue lines are on record. Telemarketing Services are the primary driver. The others are insurance Sales and financial Product Sales.
Who are TEYAME 360 SL's main competitors?
Broad incumbents on record are Teleperformance, Concentrix, Foundever (formerly Sitel Group), Webhelp (now part of Concentrix) and Majorel (now part of Teleperformance). Atento is listed as a regional player. Direct peers are Unisono, Covisian, Konecta and Emergia Contact Center.
Does TEYAME 360 SL have an API?
No public API is recorded for TEYAME 360 SL.
What industry is TEYAME 360 SL in?
TEYAME 360 SL's product category is Outsourced Contact Center and B2B Telemarketing Services. Its primary akta.pro industry code is BPAAADAE, Telesales & Inside Sales Outsourcing (B2B/B2C), with a secondary code of BPAFAKAC, Telemarketing & Telesales Services (Outbound/Inbound). Its NAICS code is 56142 and its SIC code is 7311.