What USL Umbria 1 does

Umbria Salute e Servizi S.c.ar.l. is an Italian in-house public consortium company (Società consortile a responsabilità limitata) providing centralized IT services, procurement, and citizen-facing digital platforms to the regional healthcare system of Umbria. The company is owned by, and serves, the four regional healthcare entities: USL Umbria 1, USL Umbria 2, Azienda Ospedaliera di Perugia, and Azienda Ospedaliera di Terni. Its core technology portfolio includes Atl@nte, Demetra, Athena, SAR, and Adobe AEM Forms, alongside the citizen-facing CUP (Centro Unico Prenotazioni) unified booking system, the NUS (Numero Umbria Sanità) phone information line, and the Info CovidUmbria chat platform. Through its designation as Centrale Regionale di Acquisto per la Sanità (CRAS) under L.R. 9/2014, the entity holds a statutory role as the regional centralized procurement and IT coordination hub.

The business model is consortium-based: the four shareholder healthcare entities fund operations through service fees and commissions on centralized procurement, supplemented by discrete multi-year service contracts (e.g., a €17.8 million three-year temporary staffing award) and revenue from platforms extended to other regional agencies (BABEL to Arpal Umbria, UMBRIATOURISM for tourism). Share capital is €100,000 with a workforce of 134 employees headquartered in Perugia. Effective January 1, 2022, the company merged with Umbria Digitale to form PuntoZero S.c.ar.l., consolidating regional public-sector digital capabilities under a single in-house entity spanning healthcare, employment, tourism, and citizen services. No proprietary AI/ML capabilities, research output, or external commercial customers are evidenced in the available data.

Name

USL Umbria 1

Legal name

Umbria Salute e Servizi S.c.ar.l.

Website

https://umbriasalute.com

Company type

Private

Operating status

Acquired

Headcount range

101–250 employees

Short description

Umbria Salute e Servizi S.c.ar.l. (now PuntoZero S.c.ar.l.) is an Italian in-house public consortium providing centralized healthcare IT, procurement, and citizen-facing platforms (CUP, NUS, Covid chat) to the four regional health authorities of Umbria, holding statutory CRAS designation under regional law.

Ownership category

akta.pro rank

Headquarters

HQ city

Perugia

HQ country

Italy

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B

Offering type

Services

Cost components

Personnel, Technology or R&D, Operations, Infrastructure, Others

Revenue model

1. Centralized Procurement Services: As Centrale Regionale di Acquisto per la Sanità (CRAS), the company conducts procurement of supplies and services on behalf of Umbria regional healthcare entities, providing aggregated purchasing power and administrative efficiency
2. IT Services and Software Maintenance: Manages and maintains healthcare IT systems for regional health authorities including software development, maintenance, and support services

Distribution channels3 records

Marketing channels1 record

Core offering

Umbria Salute e Servizi S.c.ar.l. (linked to USL Umbria 1) operated as the Centrale Regionale di Acquisto per la Sanità (CRAS), providing centralized procurement of healthcare supplies and services on behalf of Umbria's regional health authorities. It also delivered unified medical appointment booking via CUP, the Numero Umbria Sanità (NUS) telephone helpline, and managed a portfolio of regional healthcare IT systems used across the four major healthcare entities in Umbria.

Product overview

Umbria Salute e Servizi S.c.ar.l. is a public healthcare consortium that operates as the Centrale Regionale di Acquisto per la Sanità (CRAS) for the Umbria region of Italy. The organization provides a portfolio of interconnected healthcare IT services including the Centro Unico di Prenotazione (CUP) for unified medical appointment booking, the Numero Umbria Sanità (NUS) telephone information service, and the Info CovidUmbria chat platform. Behind these customer-facing services, the company manages and maintains various internal IT systems including Sistema Atl@nte, Demetra, Athena, SAR platform, Adobe AEM Forms, and the UMBRIATOURISM document management system. As a public procurement body, it also manages competitive tendering and procurement of IT services and supplies for regional healthcare entities.

Differentiator

Problem solved

Functional benefit

Products and services

• Centro Unico di Prenotazione (CUP) Unified booking system for outpatient appointments and specialist visits across Umbria regional healthcare facilities, enabling citizens to schedule specialist visits and exams through a single regional interface.
• Numero Umbria Sanità (NUS) Free telephone information service (800.63.63.63) for citizens seeking health service information and booking specialist visits and exams via CUP.
• Centrale Regionale di Acquisto per la Sanità (CRAS) Regional central purchasing body acting as a contracting authority and aggregator for healthcare supplies and services on behalf of Umbria healthcare entities.
• Info CovidUmbria Chat-based informational channel providing COVID-19 health information to citizens, accessible via PC, WhatsApp, or Telegram.
• Gestionale per la Farmacia Software system used for managing therapeutic plans for medications across Umbria healthcare companies.

Quantifiable outcome

• €17.8M in awarded contracts through public procurement procedures

Named customers5 records

Segments2 records

Ideal customer profiles2 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature8 records

Partnerships

Two partnerships are on record, tiered core and minor.

• PuntoZero S.c.ar.l.coreOthers · 1 January 2022Umbria Salute e Servizi S.c.ar.l. underwent fusion by incorporation of Umbria Digitale Scarl effective January 1, 2022, and simultaneously assumed the new name 'PuntoZero S.c.ar.l.' The merged entity succeeded to all assets, liabilities, legal relationships, and obligations of both predecessor companies.
• Umbria Digitale ScarlminorOthersDigital services company merged into Umbria Salute e Servizi effective January 1, 2022 under L.R. n. 13/2021 provisions for regional company mergers. The merger created PuntoZero S.c.ar.l.

Scale indicators3 records

Recent moves7 records

Expansion highlights4 records

Broad incumbents

• Dedagroup S.p.A. Italian IT group focused on public administration, healthcare, and finance; competes for the same regional healthcare IT and digital transformation contracts that CRAS-related entities manage. Comparable technology and customer base but commercial vendor model.
• GPI S.p.A. Italian healthcare IT and services group listed on Borsa Italiana, covering CUP booking, clinical software, and care management — directly overlapping product categories (CUP, integrated booking) with USL Umbria 1's offerings, but delivered through commercial contracts rather than in-house model.
• Engineering Ingegneria Informatica S.p.A. Large Italian IT services and software group with significant public-sector and healthcare IT business. Comparable as a regional-scale IT services provider, but operates as a commercial vendor competing for public procurement rather than as an in-house consortium.
• Dedalus S.p.A. Largest healthcare IT vendor in Italy and among the top in Europe, supplying clinical, administrative and regional health platforms to Italian ASLs and hospitals. Overlaps with USL Umbria 1's Atl@nte / Demetra / Athena footprint but as a commercial vendor rather than an in-house operator.
• Exprivia S.p.A. Italian IT services and solutions company serving healthcare, public sector, and utilities. Overlaps with USL Umbria 1's healthcare IT and public-administration software business as an external vendor competitor in regional tenders.

Regional players

• Trentino Digitale S.p.A. In-house digital company of the Autonomous Province of Trento providing IT services to the provincial health system and public administration. Comparable in-house model and healthcare IT scope, but serves a different (autonomous province) jurisdiction.
• CSI Piemonte: Consortium for the regional information system of Piemonte, providing IT services to the regional health service and other public entities. Mirrors the consortium model, in-house IT mandate, and healthcare system integration role of USL Umbria 1 / PuntoZero.
• Insiel Mercato S.p.A. In-house IT and digital services company for Friuli Venezia Giulia region, providing healthcare IT, central booking, and administrative systems comparable to Atl@nte and CUP operated by USL Umbria 1. Similar public-consortium governance and revenue model.
• Liguria Digitale S.p.A. In-house regional digital and IT services company of the Liguria region, operating under a similar consortium/in-house public model serving regional healthcare and administration. Closely comparable in mandate, ownership structure, and product mix (healthcare IT, central services) to USL Umbria 1's umbrella, but operating in a different Italian region.
• ARIA S.p.A. Formerly Lombardia Informatica, ARIA is the in-house digital services entity of Lombardia, the largest Italian region. Operates a similar central IT and procurement role for regional healthcare and PA, but at materially larger scale; serves as the most relevant reference for what a regional in-house digital entity can become.

Market position

Strengths4 records

Weaknesses4 records

Competitive moat3 records

Key risks5 records

Key highlights5 records

Customer concentration

• LinkedInlinkedin.com/company/usl-umbria-1

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about USL Umbria 1