Universal Security Services Pty Ltd

What Universal Security Services Pty Ltd does

Universal Security Services Pty Ltd (legal entity: Universal Security Group Pty Ltd) is a Melbourne-based, family-run physical security systems integrator serving the Victorian market. Founded in 2004 and headquartered in Kew, the company designs, installs, and supports integrated security solutions — access control, CCTV/video surveillance, alarms, intercoms, and credentials — combining them on unified platforms for body corporate, commercial, government, industrial, and residential customers.

The business does not develop proprietary security software or hardware. Instead, it integrates third-party platforms from a broad certified vendor stack including Inner Range, Milestone, Hanwha Techwin, HID Global, SALTO, Bosch, ICT Protege, Tecom, Hills, Axis Communications, HIKVision, Dahua, Aiphone, ABB, Dorani, Assa Abloy, and Lockwood. Service delivery spans a six-step installation process, security consulting, 24/7 monitoring through A-grade control rooms, and annual preventative maintenance plans. Long-tenured customer relationships (some exceeding 20 years) and multi-vendor certifications are the firm's primary commercial differentiators.

Revenue is generated through one-time installation projects, recurring service and maintenance contracts, professional security consulting, and ongoing equipment/credentials supply. Pricing is custom and quote-based across customer segments. Marketing is largely direct-to-consumer via phone, email, website quote requests, and word-of-mouth, with no reseller or dealer channel. The company is privately held by its founding family with no disclosed external investment, no funding rounds, and no M&A activity.

Name

Universal Security Services Pty Ltd

Legal name

Universal Security Group Pty Ltd

Website

https://universalsecurity.com.au

Company type

Private

Founded year

2004

Operating status

Operating

Headcount range

1–10 employees

Short description

Universal Security Services Pty Ltd is a Melbourne-based, family-run physical security systems integrator that designs, installs, and supports integrated access control, CCTV, alarm, intercom, and credential systems for body corporate, commercial, government, industrial, and residential customers in Victoria, Australia.

Ownership category

akta.pro rank

Product category

Physical Security Systems Integration

NAICS

Security Systems Services (except Locksmiths) (561621)

SIC

Services-Computer Integrated Systems Design (7373)

akta.pro primary industry

Access Control & Identity Systems Integration (Badge, Biometrics, Mobile) (BPAKAGAB)

akta.pro secondary industry

Cloud-Managed & Managed Security Systems Services (Remote Monitoring, Maintenance) (BPAKAGAJ)

Keywords

• Security systems integration
• Access control systems
• Video surveillance solutions
• Alarm monitoring services
• Intercom installations

Headquarters

HQ city

Kew, Victoria

HQ country

Australia

HQ region

Oceania

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Security System Installation: New installation of access control systems, CCTV, intercoms, alarms, and integrated security solutions. The company designs, plans, and executes installation projects with quality assurance and training provided upon handover.
2. Security Service and Maintenance: 24/7 service and support for security systems including fault reporting, diagnosis, rectification, and warranty replacement. Preventative maintenance plans with annual agreements covering routine visits, equipment checks, and reporting.
3. Security Consulting: Consulting services including security assessments, system design, and project management for planning and implementing security solutions.
4. Credentials and Equipment Supply: Supply of access credentials including FOBs, access cards, Bluetooth credentials, and related equipment. Integration with access control systems.

Pricing tiers

Go-to-market motion1 record

Distribution channels2 records

Marketing channels4 records

Core offering

Universal Security Services is a Melbourne-based security systems integrator that designs, supplies, installs, and maintains integrated physical security systems for body corporate, commercial, government, industrial, and residential customers. The company delivers access control, CCTV/video surveillance, intrusion alarms, intercom systems, and credentials using third-party hardware and software platforms, complemented by 24/7 monitoring, preventative maintenance, and security consulting.

Product overview

Universal Security Group is a Melbourne-based physical security systems integrator offering a portfolio of interconnected security products and services. The core product portfolio comprises Access Control Systems (supporting Inner Range/Integriti, Tecom/Challenger, ICT Protege, HID, SALTO, and Lockwood platforms), Alarm Systems (supporting Inception, Hills/Reliance, and Bosch/Solution series), CCTV/Video Surveillance (with VMS integration to Milestone and NX Witness), Intercom Systems (supporting Aiphone, Dorani, ABB, Dahua, and Hikvision), and Credentials (fobs, cards, biometrics, mobile/Bluetooth, ANPR). These core products are delivered alongside complementary service modules including Integration Services (combining multiple systems on unified platforms), Installation Services, 24/7 Monitoring, Preventative Maintenance, and Security Consulting. The company does not develop proprietary software products but rather integrates third-party security hardware and software platforms.

Differentiator

Problem solved

Functional benefit

Products and services

• Access Control Systems Comprehensive access control systems including main processors, head-end software, door controllers, proximity readers, code pads, credentials, electronic locks, request-to-exit buttons, and emergency release devices. Supports multiple vendor platforms including Inner Range, Tecom, ICT, HID, SALTO, and Lockwood. Targeted at commercial, body corporate, government, and industrial sites needing controlled entry.
• Alarm Systems Alarm systems for domestic and commercial premises supporting mobile alerts, system status reporting, passive infrared detectors, magnetic reed switches, glass break alarms, door alarms, tamper detection, and 24/7 monitoring. Supports Inception, Hills Reliance XRpro, Bosch Solution 6000/2000/3000, and Tecom platforms.
• CCTV / Video Surveillance Systems Closed-circuit television and video surveillance systems including dome, bullet, turret, PTZ, thermal, and fisheye cameras with applications including motion detection, people counting, license plate recognition, and thermal imaging. Integrates with Milestone and NX Witness video management software for recording and management.
• Intercom Systems Intercom systems ranging from standalone units to multi-storey building complexes, featuring high-resolution video, mobile connectivity, remote open functionality, and CCTV integration. Supports Aiphone, Dorani, ABB, Dahua, and Hikvision intercom products.
• Credentials Various credential forms for identity authentication including access fobs, access cards, biometric fingerprint scanners, Bluetooth and NFC mobile credentials, dual-format credentials, remote fobs, stick-on credentials, garage remotes, and automatic number-plate recognition (ANPR) solutions.
• Installation Services A six-step installation process including site assessment, system demonstrations, project planning, quality installation with minimal impact, handover with training, and warranty on all works. Delivered by qualified licensed technicians for residential, commercial, body corporate, government, and industrial customers.
• 24/7 Security Monitoring 24-hour, 7-day-a-week monitoring using A-grade control rooms to monitor alarm events and CCTV systems, supplemented by fault reporting, technician booking, diagnosis, and rectification services.
• Preventative Maintenance Annual maintenance plans covering security cameras, cabling, networking, storage media, and backups, with routine site visits, reporting, and recommendations for system improvements under recurring service agreements.
• Security Consulting Consulting services including security assessments (evaluating desired security state versus current environment), security design (methodological approach considering people, hardware, and software), and full project management from requirements gathering through design, build, integration, and post-live support.

Named customers6 records

Segments5 records

Ideal customer profiles5 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration21 records

Partnerships

18 partnerships are on record, tiered core and major.

• Inner RangecoreTechnology or IntegrationLeading access control manufacturer. Inner Range provides Integriti and Inception platforms which Universal Security installs and integrates. Inner Range supports open standards enabling third-party reader and credential compatibility.
• MilestonecoreTechnology or IntegrationVideo management software (VMS) provider. Milestone's platform is used for CCTV recording and management systems installed by Universal Security.
• Hanwha TechwincoreTechnology or IntegrationCCTV camera manufacturer producing Wisenet brand cameras. Universal Security supplies and installs Hanwha cameras as part of video surveillance solutions.
• HID GlobalcoreTechnology or IntegrationTrusted identity and access control solutions. HID provides mobile credentials using Bluetooth technology and card/fob credentials integrated with access control systems.
• AiphonecoreTechnology or IntegrationIntercom manufacturer known for design simplicity and technical excellence. Products range from single audio intercoms to sophisticated video entry systems and IP communications.
• BoschcoreTechnology or IntegrationSecurity alarm panels and systems including Solution 6000, 2000, and 3000 series. Known for reliability and quality in commercial and residential alarm systems.
• HillscoreTechnology or IntegrationAustralian alarm panel manufacturer with Reliance XRpro series. NBN-ready with built-in IP communication and UltraSync+ mobile application support.
• TecomcoreTechnology or IntegrationChallenger panel systems for intrusion and access control. Combined with Web Management System and UltraSync for real-time convenient control via Tecom Mobile.
• ICT ProtegecoreTechnology or IntegrationAccess control system manufacturer. ICT believes in doing hard thinking upfront to simplify software and user experience.
• SALTOmajorTechnology or IntegrationSmart electronic access control solutions. Nearly 20 years of innovation including stand-alone, cloud-based, and mobile applications. Global market leader in smart access.
• HIKVisioncoreTechnology or IntegrationCCTV and video intercom manufacturer. Products include IP, Wi-Fi, 2-wire, and analog-based solutions. Configurable via iVMS-4200 platform with mobile app for remote operation.
• DahuacoreTechnology or IntegrationCCTV camera and video intercom manufacturer. Wide range of dome, bullet, turret, and fisheye cameras. IP, Wi-Fi, 2-wire, and analog intercom solutions.
• Axis CommunicationscoreTechnology or IntegrationNetwork video and audio solutions. Cameras and video management technology for professional security installations.
• LockwoodmajorTechnology or IntegrationAustralian-made commercial door hardware and electronic locks. Melbourne manufacturing facility ensures quality commercial products.
• Assa AbloymajorTechnology or IntegrationGlobal door opening solutions provider. Wide range of access control hardware, locks, and door solutions for commercial applications.
• ABBmajorTechnology or IntegrationDoor communication solutions including Video Indoor Station 7-inch. Universal Security has installed ABB systems in multiple apartment complexes.
• DoranimajorTechnology or IntegrationAustralian-owned domestic and apartment intercom provider. Market leader since 2002 with innovative and aesthetically pleasing systems focused on quality and reliability.
• NX WitnesscoreTechnology or IntegrationVideo management systems (VMS) provider. Open platform video management software for security surveillance.

Scale indicators4 records

Recent moves5 records

Expansion highlights4 records

Broad incumbents

• Johnson Controls Security Solutions: Global incumbent (post Tyco merger) offering integrated electronic security platforms and lifecycle services in Australia. A meaningful competitor in commercial and government systems integration where Universal Security also plays.
• Chubb Security Australia: Established full-service Australian security systems integrator with both electronic security and guarding offerings. Competes with Universal Security in commercial and enterprise system integration but at meaningfully larger scale and footprint.
• ADT Security Australia: Australia's largest incumbent security systems and monitoring provider. Overlaps directly with Universal Security on access control, CCTV, alarms, and 24/7 monitoring but operates nationally with substantially more brand recognition and scale.
• MSS Security Australia: Large Australian security services firm with a growing electronic security and systems integration arm. Overlaps with Universal Security on commercial and government security installations, though MSS is broader and guarding-led.
• Honeywell Commercial Security: Global manufacturer and integrator of access control, video, and intrusion systems with active Australian operations. Competes with Universal Security in mid-to-large commercial integration deals and also supplies equipment in the channel.

Emerging players

• Verkada: Cloud-native, self-installable access control, video, and intercom platform. Represents the emerging threat to traditional integrators like Universal Security by enabling customers to deploy and manage security systems without on-site installation.

Direct peers

• Secom Australia: Australian-based security systems integrator and monitoring provider with a similar multi-vendor installation and managed-services model. Most directly comparable to Universal Security in service mix and target customer profile.

Others

• Inner Range: Core technology partner that manufactures the Integriti and Inception access control platforms Universal Security installs. Adjacent ecosystem participant rather than a competitor, but its direct-to-market moves would materially affect Universal Security's offering.
• Axis Communications: Network video and access control hardware vendor whose cameras Universal Security installs. Functions as a supply-side ecosystem participant for the integrator rather than a direct competitive threat.
• Bosch Security Systems: Major manufacturer of intrusion alarms (Solution 6000/2000/3000) and broader security equipment that Universal Security supplies. Acts as an ecosystem vendor and partner rather than directly competing in installation services in Australia.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/USEC1104
• LinkedInlinkedin.com/company/universal-security-services-ptyltd

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Universal Security Services Pty Ltd