Kreisstadt Unna

What Kreisstadt Unna does

Kreisstadt Unna is a municipal government entity (Kreisstadt / district capital) located in Unna, North Rhine-Westphalia, Germany, serving approximately 66,000 residents. The municipality delivers statutory public services including public safety coordination (fire department, Ordnungsamt), social welfare administration, urban planning, environmental programs, senior citizen services, and integration support for migrants and people with disabilities. Mayor Dirk Wigant leads the city administration, supported by specialized roles including Integrationsbeauftragter Cengiz Tekin, Vorsitzende des Ausschuss für Chancengerechtigkeit und Integration Ksenija Sakelsek, and Vorsitzender des Inklusionsbeirates Christian Baran.

The municipality operates an integrated digital service platform anchored by the Online-Serviceportal (serviceportal.unna.de), the Mängelmelder citizen reporting tool, the Online-Terminvergabe appointment booking system, and dedicated portals for integration, senior services, and public safety. Underlying infrastructure connects to federal emergency warning apps (NINA, KatWarn, Cell-Broadcast), the SessionNet council information system, Eye-Able accessibility technology (Web Inclusion GmbH), the Mobile Retter first-responder network, and the Definetz AED registry. Compliance posture includes formal BITV NRW and BGG NRW accessibility declarations.

Kreisstadt Unna is funded through municipal taxes (Grundsteuer, business taxes), regulated user fees under state law (Gebührensatzungen), and state/federal government allocations. Services are delivered directly to residents via the Rathaus (Rathausplatz 1, 59423 Unna), the citizen service office, the Seniorentreff Fässchen community center, online portals, and appointment-based walk-in services. The customer base is segmented into general citizens, senior citizens (~23% of population), migrants and refugees (~10%), people with disabilities (represented via Inklusionsbeirat), and local businesses engaging with the Wirtschaftsstandort Unna economic development framework.

Name

Kreisstadt Unna

Legal name

Kreisstadt Unna

Website

https://unna.de

Company type

Private

Operating status

Operating

Headcount range

51–100 employees

Short description

Kreisstadt Unna is a municipal government entity in North Rhine-Westphalia, Germany, serving approximately 66,000 residents through administrative services, public safety, social welfare, senior and integration programs, and digital citizen platforms including an online service portal and appointment booking system.

Ownership category

akta.pro rank

Headquarters

HQ city

Unna

HQ country

Germany

HQ region

Europe

Offices2 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Infrastructure, Marketing or Sales

Revenue model

1. Municipal Taxes and Levies: The municipality collects various taxes and fees including property tax (Grundsteuer), business taxes, and user fees for municipal services.
2. State and Federal Government Allocations: Municipalities in NRW receive funding allocations from the state of North Rhine-Westphalia and federal government for various services and infrastructure projects.

Pricing tiers

Go-to-market motion1 record

Distribution channels6 records

Marketing channels5 records

Core offering

Kreisstadt Unna is a municipal government entity providing statutory public services to approximately 66,000 residents of the Unna district in North Rhine-Westphalia, Germany. The municipality delivers administrative, social, safety, and cultural services through in-person offices, an online service portal, appointment booking systems, and specialized programs for senior citizens, migrants, and people with disabilities. Core operations include tax collection, permit issuance, social welfare administration, fire and emergency services, urban planning, and civic engagement programs.

Product overview

Kreisstadt Unna operates as a municipal government providing digital citizen services through an integrated online platform architecture. The core offering consists of the Online-Serviceportal as the central hub for all administrative transactions, supplemented by specialized modules including the Mängelmelder for citizen defect reporting, Online-Terminvergabe for appointment scheduling, and dedicated portals for integration services, senior services, and public safety. The city's digital infrastructure connects to external systems including emergency warning apps (NINA, KatWarn), accessibility tools (Eye-Able), and council information systems (SessionNet).

Differentiator

Problem solved

Functional benefit

Brands

• Seniorentreff Fässchen: Seniorentreff Fässchen is a senior community center operated by the municipality
• Herbst-Blatt

Products and services

• Online-Serviceportal Digital administrative portal providing citizens access to municipal services online, including applications for residency, permits, social benefits, and various administrative procedures. Targeted at residents of Unna requiring municipal administrative services.
• Mängelmelder Citizen reporting tool enabling residents to report infrastructure issues, defects, and problems such as potholes, broken streetlights, or other municipal maintenance needs directly to the city administration. Targeted at Unna residents to report municipal infrastructure issues.
• Online-Terminvergabe Online appointment scheduling system allowing citizens to book appointments with the municipal citizen service office (Bürgerbüro) for in-person visits at the town hall. Targeted at Unna residents needing to schedule visits for administrative services.
• Integrationsportal (Integration & Teilhabe) Web portal providing information and services for migrants, refugees, and people with disabilities including integration counseling, housing assistance, welfare benefits, and participation support. Targeted at migrants, refugees, and people with disabilities in Unna.
• Wohnberechtigungsschein (Housing Eligibility Certificate) Online service allowing citizens to apply for housing eligibility certificates required for accessing publicly subsidized housing. Targeted at Unna residents seeking access to subsidized housing.
• Wohngeld (Housing Allowance) State housing subsidy service with an online calculator and application process for citizens entitled to housing benefits. Targeted at Unna residents who qualify for housing allowance subsidies.
• Wohnraumsicherung (Housing Security) Support service helping citizens at risk of losing their housing, providing material assistance, counseling, and personal support for housing preservation. Targeted at Unna residents facing housing insecurity or eviction risk.
• Herbstblatt Senior magazine published quarterly by active seniors of Unna for all citizens, independent and non-partisan publication covering positive aspects of aging and promoting active senior life. Published since 1995 and targeted at Unna senior citizens.
• Seniorentreff Fässchen Municipal senior meeting point providing a gathering space, events, and social activities for senior citizens in Unna. Targeted at Unna senior citizens seeking social engagement and community activities.
• Ordnungsamt Online-Dienstleistungen Collection of online administrative services from the public order office including permits, registrations, dog licensing, market permissions, firework approvals, and other regulatory services. Targeted at Unna residents and businesses requiring public order permits and registrations.
• Feuerwehr Unna (Fire Department) Fire protection and rescue services provided by the volunteer fire department with a professionally staffed main station, offering emergency response and disaster preparedness information. Targeted at all Unna residents requiring fire and emergency services.
• Seniorenwegweiser Senior citizen guide providing comprehensive information about services, support, care, and living options for elderly residents in Unna. Targeted at Unna senior citizens and their families seeking information on care and support services.
• Netzwerk Demenz Unna Dementia network providing information, support, and resources for dementia patients and their families in Unna. Targeted at Unna residents affected by dementia and their caregivers.

Named customers1 record

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Partnerships

Seven partnerships are on record, tiered major, minor and core.

• Bezirksregierung ArnsbergmajorStrategic or Co-development PartnerThe state government authority responsible for coordinating refugee reception and allocation across the Arnsberg district, operating the Erstaufnahmeeinrichtung Unna-Massen facility within the municipality.
• Städtepartnerschaften (Sister Cities)minorOthersMunicipal partnerships with European cities for cultural exchange and international relations. The exact partner cities are maintained through active relationships as documented in the city's international cooperation program.
• Web Inclusion GmbH (Eye-Able)coreTechnology or IntegrationTechnology provider for automated web accessibility compliance testing and monitoring, supporting BITV NRW and BGG NRW accessibility requirements for the municipal website.
• Bundesamt für Bevölkerungsschutz und Katastrophenhilfe (BBK)coreStrategic or Co-development PartnerFederal agency providing population warning systems, emergency preparedness guidelines, and crisis management resources referenced in municipal safety communications.
• Kreis Unna (District of Unna)majorStrategic or Co-development PartnerThe surrounding district government with which Kreisstadt Unna cooperates on population warning systems, crisis management, and regional administrative coordination.
• Diakonie Ruhr-HellwegcoreImplementation/ SI/ Consulting PartnerProtestant social welfare organization providing care services, senior support, and social assistance referenced in the Seniorenwegweiser guide.
• Katholischer HospitalverbundcoreImplementation/ SI/ Consulting PartnerCatholic hospital network providing healthcare services for seniors and elderly residents in the Unna area.

Scale indicators3 records

Recent moves6 records

Expansion highlights5 records

Direct peers

• Stadt Bergheim (Kreisstadt Bergheim): Kreisstadt of Rhein-Erft-Kreis in NRW with a similar district-capital structure, comparable citizen engagement platforms, and overlapping service portfolios in urban planning, housing, and integration.
• Stadt Werl: NRW municipality neighbouring Unna in Kreis Soest (west) with comparable population scale and parallel citizen service delivery including digital portals and cultural programming.
• Stadt Kamen: Immediate NRW neighbour of Unna in Kreis Unna with closely matching population size and similar municipal structure; operates its own online service portal and citizen engagement mechanisms in the same regional context.
• Stadt Mettmann (Kreisstadt Mettmann): Kreisstadt of Kreis Mettmann in NRW with comparable district-capital administrative structure, similar mid-sized population, and parallel service portfolios across administration, integration, and citizen engagement.
• Stadt Soest (Kreisstadt Soest): Kreisstadt of Kreis Soest in NRW with similar mid-sized municipal structure, comparable citizen-facing e-government services and historical Hanseatic heritage analogous to Unna's background.
• Stadt Schwerte: Adjacent NRW city in Kreis Unna with comparable population scale and matching citizen service delivery approach; shares the same Kreis-level administrative backdrop as Unna.
• Stadt Wesel (Kreisstadt Wesel): Kreisstadt of Kreis Wesel in NRW with a comparable district-capital administrative model, similar population scale, and overlapping municipal service portfolio including citizen portals and integration services — making it the closest structural analogue to Kreisstadt Unna.
• Stadt Bergkamen: Immediate NRW neighbour of Unna within Kreis Unna, delivering a comparable municipal service portfolio to a similar-sized residential population and using parallel e-government tooling.
• Stadt Lünen: Adjacent NRW city of comparable population scale (~86k residents) operating similar municipal service delivery, citizen portal, and integration programmes in the same regional administrative context.

Regional players

• Stadt Menden (Sauerland): NRW mid-sized city in Märkischer Kreis with similar population (~52k residents), comparable citizen services and e-government infrastructure, serving as a relevant regional analogue rather than a direct neighbour.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• Facebookfacebook.com/KreisstadtUnna
• Instagraminstagram.com/kreisstadt_unna
• LinkedInlinkedin.com/company/kreisstadt-unna

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles4 records

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Kreisstadt Unna