Uzdrowisko Cieplice Sp. z o.o.

What Uzdrowisko Cieplice Sp. z o.o. does

Uzdrowisko Cieplice Sp. z o.o. is a state-owned Polish sanatorium and spa operator located in the Cieplice-Zdrój district of Jelenia Góra, Lower Silesian Voivodeship, operating since 1281 as a therapeutic site and incorporated as a limited liability company under Polska Grupa Uzdrowisk (PGU), itself part of the KGHM Polska Miedź capital group. The company delivers inpatient medical stays, rehabilitation programs, and wellness packages to three principal customer segments: NFZ- and ZUS-funded patients (Polish public health and social insurance referrals), self-pay commercial guests (including a dedicated 50+ seniors cohort), and corporate/event clients. Pricing ranges from 300 PLN/person/night for a basic therapeutic stay to 5,970 PLN for a 21-night senior package, with specialist programs in hepatology, urology, voice organ rehabilitation, post-COVID recovery, and post-traumatic/post-surgical rehabilitation.

The core technology infrastructure is physical rather than digital: an exclusive concession for extraction of therapeutic thermal waters reaching 90°C (the hottest springs in Poland), with a fluoride-siliceous, low-mineralization profile; approximately 300 modern treatment stations; 2 thermal pools; 3 gym halls; and over 80 treatment modalities including balneotherapy, peloidotherapy, inhalations, kinesis therapy, phototherapy, and electrotherapy. The facility operates from a multi-building historic campus (Dom Zdrojowy, Pawilon Edward, Długi Dom, Pawilon Marysieńka, Pawilon Lalka, Stoczniowiec) and uses geothermal energy to offset approximately 800 tons of CO2 annually. Supplementary digital infrastructure includes an EU-funded Electronic Medical Records system and a HotelSystems-powered website supporting bookings in five languages.

Revenue is generated across five streams: (1) NFZ/ZUS-reimbursed sanatorium and rehabilitation services, (2) commercial stay packages (therapeutic, senior, holiday), (3) SPA/cosmetic services including the proprietary Aqua Thermal Terra line, (4) gastronomy and event hosting across two on-site restaurants (Edward ballroom with 100 seats, Długi Dom with 75 seats), and (5) ancillary parking and miscellaneous. Distribution is multi-channel: direct walk-in and phone bookings via multiple receptions, physician-driven NFZ/ZUS referrals, travel agency group bookings, an online reservation and e-commerce platform, and a dedicated corporate sales team. The company is currently building a 60M+ PLN 'Termy Uzdrowiskowe' treatment and hotel complex, targeted for completion in early 2025, which represents its largest recent capacity-expansion move.

Name

Uzdrowisko Cieplice Sp. z o.o.

Legal name

Uzdrowisko Cieplice Sp. z o.o.

Website

https://uzdrowisko-cieplice.pl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Uzdrowisko Cieplice Sp. z o.o. is a Polish state-owned sanatorium and spa operator in Cieplice-Zdrój (Jelenia Góra), running an exclusive thermal-water concession and 300 treatment stations to deliver NFZ/ZUS-funded rehabilitation, self-pay wellness stays, and senior/holiday packages to Polish patients, individual guests, and corporate clients.

Ownership category

akta.pro rank

Product category

Therapeutic Spa & Sanatorium Services

NAICS

Nursing Care Facilities (Skilled Nursing Facilities) (623110)

SIC

Services-Nursing & Personal Care Facilities (8050)

akta.pro primary industry

Thermal Springs, Hot Springs & Thalassotherapy Resorts (THAGAMAE)

akta.pro secondary industries

Hydrotherapy & Thermal Spa Services (Sauna/Steam/Hot Tubs) (HSALAFAF), Thermal Baths, Hot Springs & Saunas (Onsen, Hammams, Banya, Sauna Worlds) (THAJAHAD), Hot/Cold Contrast Therapy (Hot Tubs, Plunge Pools & Hydrotherapy) (HSADAKAD), Hot Springs, Lagoons & Water-Based Wellness (Thermal Pools, Floating Spas) (THAJAJAN), Hot Stone & Thermotherapy Massage (HSADAHAK)

Keywords

• Therapeutic spa services
• Balneotherapy treatments
• Medical rehabilitation programs
• Sanatorium health stays
• Thermal water therapy

Headquarters

HQ city

Jelenia Góra

HQ country

Poland

HQ region

Europe

Offices9 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Sanatorium and Healthcare Services: Primary revenue from spa treatment and rehabilitation services funded by NFZ (National Health Fund) and ZUS (Social Insurance Institution) referrals, as well as commercial self-pay patients.
2. Commercial Stay Packages: Revenue from private wellness packages including senior health packages, therapeutic stays, holiday packages (Christmas, New Year, Easter), and specialized rehabilitation programs.
3. SPA and Cosmetic Services: Revenue from SPA treatments, beauty services, and Aqua Thermal Terra cosmetic product line using thermal water.
4. Gastronomy and Events: Restaurant services, catering for events, conferences, weddings, communions, and corporate events. Daily lunch menus and prepared dishes for takeaway.
5. Parking and Miscellaneous: Revenue from paid parking zones and other ancillary services.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Uzdrowisko Cieplice operates a sanatorium and therapeutic spa resort in Cieplice-Zdrój (Jelenia Góra, Poland) anchored on an exclusive concession for therapeutic thermal waters reaching 90°C — the hottest springs in Poland. The company delivers balneotherapy, peloidotherapy, physiotherapy, inhalations, and specialized rehabilitation programs (post-traumatic, post-COVID, urological, hepatological, voice organ) through approximately 300 modern treatment stations, supported by accommodation, restaurants, the Marysieńka Therapeutic SPA, and an own-brand cosmetic line (Aqua Thermal Terra).

Product overview

Uzdrowisko Cieplice Sp. z o.o. operates a sanatorium and spa resort in Cieplice-Zdrój (Jelenia Góra), part of the Polska Grupa Uzdrowisk (PGU) and KGHM Capital Group. Its core offering is a multi-format therapeutic spa combining balneotherapy, peloidotherapy, physiotherapy, and rehabilitation — all anchored by the exclusive use of its own concessioned fluoro-siliconic thermal waters (up to 90°C, the hottest in Poland). The portfolio spans inpatient medical stays (with 2–4 daily treatments), specialized rehabilitation programs (post-traumatic, post-COVID, urological, hepatological, voice rehabilitation), wellness/health stays, senior packages, and seasonal holiday packages. Supporting services include the Marysieńka Therapeutic SPA (with thermal pool, sauna, aqua fitness), the Aqua Thermal Terra cosmetic sub-brand, thermal water-based inhalation and aerosol therapies, and the on-site restaurants Edward and Długi Dom. A major new development is the 'Termy Uzdrowiskowe' spa complex (60M+ PLN investment). The company also maintains electronic medical record (EMR) infrastructure funded by EU grants. Accommodation is available across multiple historic and modern buildings (Dom Zdrojowy, Pawilon Edward, Długi Dom).

Differentiator

Problem solved

Functional benefit

Brands

• Aqua Thermal Terra: Kosmetics line using Cieplice thermal water - awarded Karkonoska Marka Lokalna 'Skarby Ducha Gór' certification
• Termy Uzdrowiskowe
• SPA Uzdrowiskowe Marysieńka

Products and services

• Medical Treatment Stays (Pobyty lecznicze) Inpatient sanatorium stays with 2–4 daily therapeutic treatments (balneotherapy, physiotherapy, mud therapy, inhalation) using thermal water, including meals, medical examination, nursing care, and drinking cure. Targeted at guests with musculoskeletal, rheumatic, or chronic conditions.
• NFZ / ZUS Funded Stays Public-payer-funded sanatorium stays reimbursed by Poland's National Health Fund (NFZ) and Social Insurance Institution (ZUS), for patients holding a physician referral for spa treatment or rehabilitation.
• Health Stays (Pobyty zdrowotne) Short-term self-pay wellness stays of up to 7 days where guests self-select 2 treatments per day from a predefined list, without a mandatory medical examination.
• Post-Traumatic and Post-Procedural Rehabilitation 7–15 day specialized rehabilitation packages combining balneotherapy, therapeutic gymnastics, thermal water treatments, and physiotherapist care for recovery after injuries or surgeries.
• Post-COVID Rehabilitation Dedicated rehabilitation for post-COVID-19 patients including respiratory therapy, endurance training, physical assessment, psychological support, and thermal water inhalation. NFZ-funded.
• Urological Rehabilitation 7–21 day specialized program for urinary incontinence including pelvic floor muscle training with biofeedback, electromagnetic stimulation (Salus Talent Pro), and peat compresses.
• Voice Organ Rehabilitation 7–21 day voice rehabilitation and prevention program for professional voice users, addressing functional voice disorders, vocal nodules, and post-surgical recovery.
• Hepatological Stay Minimum 14-day specialized program for chronic liver diseases, supervised by a hepatologist, including carbonated baths, peat wraps, and dietary therapy.
• Carpal Tunnel and Neuropathy Rehabilitation 14-day program for upper-extremity nerve compression and neuropathy, including 50 physio- or balneotherapy treatments and individualized therapeutic exercises.
• Health for Seniors Package Spa and wellness package specifically designed for guests aged 50+, available in 7, 14, or 21 night turnus formats with 18–54 treatments, therapeutic examinations, and thermal water cures.
• Christmas / New Year Package Seasonal 5–12 night holiday package combining festive meals, 6–15 treatments, New Year's Eve ball, and access to the Marysieńka SPA pool.
• Therapeutic Thermal Water Baths Balneotherapy treatments using fluoro-siliconic thermal water from Cieplice's own concession — mineral baths, carbonated baths, pearl baths, and bubble baths. Available to in-house guests and walk-in patients.
• Peat Wraps and Packs Peloid therapy using peat containing organic acids, humins, proteins, and minerals, applied partially or fully to treat musculoskeletal, rheumatic, and inflammatory conditions.
• Drinking Cure (Krenoterapia) Therapeutic drinking of weakly mineralized fluoro-siliconic thermal waters (up to 87°C) sourced from Cieplice springs, administered in standard or fractionated protocols over a 3-week course.
• Inhalations and Aerosols Respiratory treatments using thermal water via individual ultrasound inhalations and thermal water aerosol eye treatments, targeting upper respiratory tract and eye conditions.
• SPA Uzdrowiskowe Marysieńka Modern SPA facility featuring a therapeutic pool with hydromassage, Youth Capsule slim-line, sauna, solarium, aqua fitness, and cosmetic treatments. Available to external guests as well as in-house patients.
• Aqua Thermal Terra Cosmetics Line Own-brand cosmetic product line developed using Cieplice thermal water; awarded the Karkonoska Marka Lokalna 'Skarby Ducha Gór' local brand certification. Sold via the company shop and dedicated cosmetics portal.
• Accommodation Facilities Lodging across multiple spa buildings (Dom Zdrojowy, Pawilon Edward, Długi Dom, Pawilon Marysieńka, Pawilon Lalka, Stoczniowiec) with 1-person comfort, 2-person comfort, and apartment categories, all equipped with thermal water in bathrooms.
• Restaurants Edward and Długi Dom On-site dining at two restaurant venues: Edward (100-seat historic ballroom) and Długi Dom (75-seat, fully renovated 2014–2015), serving traditional Polish cuisine, specialized diet meals, and event catering for conferences, weddings, communions, and corporate events.
• Gift Vouchers Gift vouchers available for spa treatments, stays, and cosmetics, purchasable through the online shop.
• Termy Uzdrowiskowe (Therapeutic Spa Complex) Major new development: a modern treatment and hotel complex with a thermal water pool and restaurant, with investment value exceeding 60 million PLN, part of the KGHM Capital Group.

Quantifiable outcome

• Over 500,000 therapeutic treatments performed annually
• +3 more outcomes

Segments7 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature4 records

Partnerships

Three partnerships are on record, tiered minor and core.

• NZOZ Ginekomed Dorota Dobek Jelenia GóraminorStrategic or Co-development Partner · 1 October 2025Collaboration supporting Breast Cancer Prevention Program, offering mammography services during spa stays for women aged 45-74 every 2 years.
• Saltus UbezpieczeniaminorOthers · 10 March 2025Insurance company partnership providing coverage options for spa and rehabilitation services. Partnership announced March 2025.
• Polska Grupa Uzdrowisk (PGU)coreStrategic or Co-development PartnerParent company of Uzdrowisko Cieplice within KGHM capital group. PGU operates multiple spa destinations including Uzdrowisko Duszniki, Uzdrowisko Kudowa, Uzdrowisko Polanica, Uzdrowisko Świeradów, Barbarka in Świnoujście, and Uzdrowisko Połczyn.

Scale indicators9 records

Recent moves7 records

Expansion highlights14 records

Direct peers

• Uzdrowisko Kudowa Sp. z o.o. – Grupa PGU: Lower Silesian sanatorium within PGU offering balneotherapy, rehabilitation and NFZ-funded treatments – direct functional peer with overlapping patient catchment and identical corporate backing.
• Uzdrowisko Świeradów-Czerniawa Sp. z o.o. – Grupa PGU: Mountain spa within the PGU portfolio providing radon/CO2 therapeutic treatments and rehabilitation – directly comparable service mix and target customers.
• Uzdrowisko Połączyn Sp. z o.o. – Grupa PGU: Another PGU spa destination offering peat-based peloidotherapy and rehabilitation stays, addressing the same Polish public-payer and self-pay guests as Cieplice.
• Uzdrowisko Duszniki Sp. z o.o. – Grupa PGU: Sister spa under Polska Grupa Uzdrowisk (PGU) operating a sanatorium/wellness destination in Duszniki-Zdrój with NFZ/ZUS-funded and commercial stays – same operating model, same parent capital structure and same Polish patient base as Uzdrowisko Cieplice.
• Uzdrowisko Polanica Sp. z o.o. – Grupa PGU: Sibling PGU spa in Polanica-Zdrój providing similar CO2-rich mineral water therapeutic stays; competes for the same domestic NFZ/ZUS and commercial rehabilitation demand as Cieplice.
• Uzdrowisko Ciechocinek Sp. z o.o. One of Poland's largest independent thermal sanatoriums, focused on musculoskeletal and cardiovascular rehabilitation with NFZ reimbursement – a non-PGU direct competitor for Polish spa patients.
• Uzdrowisko Krynica-Żegiestów S.A. Major Polish mountain spa offering mineral water therapy, NFZ/ZUS-funded programs and commercial wellness stays – directly comparable treatment portfolio and customer segment.
• Uzdrowisko Szczawnica: Polish spa destination with mineral-water therapy, rehabilitation programs and seasonal wellness packages – peer on the same Polish sanatorium demand pool.

Broad incumbents

• SHA Wellness Clinic: Spain-based medical wellness resort combining clinical services with luxury wellness stays – broad incumbent reference point for the medical-spa, prevention and longevity positioning that Cieplice is extending through its robotics/e-health investments.
• Therme Group: European operator of large-scale thermal/wellness destinations including Therme Bucharest and developing projects across EU – broad incumbent in thermal wellness that frames Polish spa demand trends and competitive benchmarks for Cieplice's Termy Uzdrowiskowe investment.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks7 records

Key highlights6 records

Customer concentration

• Xx.com/Cieplice_
• YouTubeyoutube.com/user/UzdrowiskoCieplice
• Facebookfacebook.com/130209033695788
• LinkedInlinkedin.com/company/uzdrowisko-cieplice-sp-z-o-o-

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Uzdrowisko Cieplice Sp. z o.o.