Volusia County Tax Collector - DMV

What Volusia County Tax Collector - DMV does

The Volusia County Tax Collector is a constitutional office established under Article VIII of the Florida Constitution, operating as a county-level agent of the State of Florida for driver licensing, motor vehicle, and tax-related services. The office serves Volusia County residents through six physical branch locations — DeLand (headquarters, Thomas C. Kelly Administration Center), Daytona Beach, Deltona, Orange City, South Daytona, and New Smyrna Beach — supported by an online portal (vctaxcollector.org, county-taxes.net, mydmvportal.flhsmv.gov), self-service kiosks inside four Publix stores, and the Florida Licensing On Wheels (FLOW) mobile unit. Core service lines include driver license issuance and renewal (including REAL ID processing and road tests), vehicle tag and title transactions, property tax collection and distribution, hunting and fishing licenses issued on behalf of the Florida Fish and Wildlife Conservation Commission, concealed weapon license processing, and birth certificate issuance. The office is led by Tax Collector Will Roberts, who became the county's first elected tax collector in 50 years when he took office in 2021.

The office's technology stack is composed entirely of third-party and state-mandated systems rather than proprietary platforms. Driver license and motor vehicle transactions route through the FLHSMV state system; property tax collection follows Florida Department of Revenue policies; tax certificate sales occur online through LienHub; hunting and fishing licenses are issued via the Go Outdoors Florida and MyFWC portals; appointment scheduling runs on Qmatic's cloud-based platform; and self-service kiosks are owned and maintained by Intellectual Technologies, Inc. There is no proprietary technology product, no patents or trademarks, and no app — the office has explicitly noted no mobile application exists. The product surface is therefore structurally an integration layer over state and vendor systems, with customer-facing touchpoints limited to the website, kiosks, appointment portal, and staffed branches.

The revenue model is transactional and entirely set by state law or fee schedule. The headline $1.1B+ figure represents property taxes collected and distributed on behalf of taxing authorities, not revenue retained by the office. Retained revenue consists of per-transaction fees including the $6.25 in-office Tax Collector service fee, convenience fees on online and kiosk payments (e.g., $4.50 plus 2.3% credit card at kiosks, $1.50 for e-check), commissions on tax certificate sales, and licensing agent fees (e.g., the $6.25 administrative component of the $21.25 birth certificate fee). Pricing tiers span vehicle registration renewals, birth certificates ($21.25 first copy), property tax payments (with a 4% to 0% discount schedule from November to March), disabled parking permits ($15 temporary / free permanent), and HAZMAT endorsement applications ($91 background check fee). The go-to-market motion is direct-to-consumer service delivery, with no sales motion given the constitutional mandate.

Name

Volusia County Tax Collector - DMV

Legal name

Office of Will Roberts - Tax Collector

Website

https://vctaxcollector.org

Company type

Private

Founded year

2021

Operating status

Operating

Headcount range

1–10 employees

Short description

The Volusia County Tax Collector is a Florida constitutional office providing mandated DMV, vehicle registration, property tax collection, and licensing services to Volusia County residents through six branch locations, online portals, and Publix-hosted self-service kiosks.

Ownership category

akta.pro rank

Product category

Government Tax Collection and DMV Services

akta.pro primary industry

Municipal Tax & Revenue Administration (Local) (BPAIACAD)

akta.pro secondary industry

State/Provincial Taxation & Revenue Administration (BPAIABAD)

Keywords

• Property tax collection
• Driver license services
• Vehicle registration
• Dmv services
• Government tax collection

Headquarters

HQ city

DeLand

HQ country

United States

HQ region

North America

Offices6 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D

Revenue model

1. Property Tax Collection: Collects and distributes property taxes and assessments including ad valorem taxes, non-ad valorem assessments, and tangible personal property taxes. Collects over $1.1 billion annually in property taxes.
2. Motorist Services Fees: Fees for driver licenses, vehicle registration, title services, and other DMV transactions. Includes $6.25 Tax Collector service fee for in-office transactions.
3. Tax Certificate Sales: Sale of tax certificates on delinquent properties generates investment activity. Certificates represent liens on real property.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels5 records

Core offering

Volusia County Tax Collector is a Florida constitutional office providing government-mandated services including property and tangible personal property tax collection (over $1.1 billion annually), driver license and ID card issuance, vehicle/mobile home/vessel registration and titling, hunting and fishing licenses, concealed weapon license processing, and birth certificate printing. Services are delivered across six branch locations in Volusia County, through online portals, and self-service kiosks located in Publix stores.

Product overview

The Volusia County Tax Collector operates as a Florida constitutional officer providing integrated government services across six branch locations. The core offering consists of driver license and ID card services (including road tests and REAL ID processing), vehicle/mobile home/vessel tag and title services, property and tangible personal property tax collection, and various licensing services including hunting/fishing, concealed weapons, and birth certificates. Supplementary self-service options include online appointment scheduling via Qmatic, in-store registration renewal kiosks at Publix locations, and an online driver license portal. The office also administers community programs such as Kids Tag Art. Services are delivered in-person at branches (with some requiring appointments), via online portals, and through kiosk locations throughout the county.

Differentiator

Problem solved

Functional benefit

Brands

• Kids Tag Art: A program that integrates fundraising with license plate art while inspiring creativity in fifth grade art students. Parents and community members can purchase student-designed vanity plates, with proceeds going back to school art programs.

Products and services

• Driver License Services

Quantifiable outcome

• Over $1.1 billion in property taxes collected annually
• +2 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration5 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Florida Department of Highway Safety and Motor Vehicles (FLHSMV)coreStrategic or Co-development PartnerState agency partnership for driver license and motor vehicle services. Tax Collector acts as agent for DMV services including driver licenses, vehicle titles, and registrations. Must adhere to FLHSMV policies and procedures.
• Florida Department of RevenuecoreStrategic or Co-development PartnerState agency partnership for tax collection. Tax Collector must adhere to Department of Revenue policies for property tax and tangible personal property tax collection and distribution.
• LienHubcoreTechnology or IntegrationOnline tax certificate sale vendor. Tax certificate sales conducted over internet through LienHub platform. Certificate holders apply for tax deeds through LienHub system.
• Florida Fish and Wildlife Conservation Commission (FWC)coreStrategic or Co-development PartnerPartnership for hunting and fishing license issuance. Tax Collector offices issue licenses as agents of FWC. License information available through MyFWC.com.
• Publix Super MarketsminorChannel Partner/ Reseller/ DistributorRetail partnership hosting self-service vehicle registration renewal kiosks in four store locations. Kiosks operated by Intellectual Technologies, Inc.
• Florida Tax Collectors Association (FTCA)coreStrategic or Co-development PartnerProfessional association of Florida tax collectors. Kids Tag Art program originated through FTCA initiative. Tax Collector serves as Vice President of FTCA.
• Clerk of Circuit CourtcoreStrategic or Co-development PartnerResponsible for administration of tax deed sales per Florida Statutes. Works with Tax Collector on tax deed applications and proceedings.
• Volusia County Cultural CouncilminorStrategic or Co-development PartnerProvided mini-grant to Kids Tag Art program through local sales of Florida's State of the Arts specialty license plate.
• Volusia County SchoolscoreStrategic or Co-development PartnerElementary schools participate in Kids Tag Art program. Started with Sugar Mill Elementary in 2023-2024, expanded to 10 schools for 2026-2027.

Scale indicators4 records

Recent moves7 records

Expansion highlights5 records

Others

• Florida Department of Highway Safety and Motor Vehicles (FLHSMV): State agency that delegates DMV services to county tax collectors. Indirectly comparable as the upstream entity that the Volusia County Tax Collector acts as an agent for, providing overlap in service categories at a different governance level.
• Florida Tax Collectors Association (FTCA): Professional association of all Florida tax collectors, of which Will Roberts is Vice President. Compares as the industry body that defines standards, training, and inter-county coordination for the same constitutional office class.

Direct peers

• Hillsborough County Tax Collector: Florida county tax collector's office providing driver license, vehicle registration, and property tax services. Directly comparable service breadth and constitutional structure.
• Duval County Tax Collector: Florida county constitutional office providing driver license, vehicle registration, and tax services. Comparable in scope and customer-facing service model.
• Lee County Tax Collector: Florida county tax collector providing DMV, property tax, and licensing services. Comparable in service breadth and constitutional governance structure.
• Miami-Dade Tax Collector: Florida's largest county tax collector offering the same constitutional mandate of tax collection and DMV services. Comparable in service mix though at substantially larger scale.
• Pinellas County Tax Collector: Florida county tax collector handling DMV, property tax, and licensing services. Comparable in mandate, scale, and constitutional governance structure.
• Seminole County Tax Collector: Florida county tax collector providing driver license, vehicle, and tax services. Comparable in scope and constitutional office structure, serving a nearby Central Florida market.
• Brevard County Tax Collector: Neighboring Florida county tax collector providing similar DMV and tax collection services. Comparable as a same-state peer serving an adjacent geographic market.
• Orange County Tax Collector (Florida): Florida county constitutional office providing tax collection, DMV, and licensing services. Most directly comparable as a fellow elected Florida tax collector with similar service mandate and constitutional authority.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks5 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/volusia-county-tax-collector---dmv

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volusia County Tax Collector - DMV