What Landelijk Netwerk Veilig Thuis does

Landelijk Netwerk Veilig Thuis is the national advice and reporting point for domestic violence and child abuse in the Netherlands, operating as a publicly funded non-profit under a statutory mandate. The organization coordinates a network of 25 regional Veilig Thuis organizations providing nationwide coverage, delivering services via a free 24/7 telephone hotline (0800-2000), anonymous web chat, an AI-powered chatbot, in-person regional offices, and accessible channels for deaf and hard-of-hearing users. It serves three principal user groups: direct victims of domestic violence and child abuse, concerned citizens and bystanders, and professionals (teachers, healthcare workers, police) who use the mandatory meldcode reporting protocol. In 2025 the network handled 178,925 advice requests and 136,325 reports, with police accounting for 66% of reports and professionals overall generating 92%.

The service portfolio includes the core Advies- en Meldpunt, a Signalen educational portal covering femicide, child abuse, elder abuse, honour-related violence, and complex divorces, a 'Dit is Veilig Thuis' podcast series, and a binding national operational framework (Handelingsprotocol 2026) that standardizes procedures across all 25 regions. Technology stack includes a Groq-based AI chatbot for initial advice using open-source models and Veilig Thuis-managed curated sources, Langfuse for LLM monitoring, and Google Analytics with anonymized IPs. The organization is also a founding member of the Landelijk Netwerk Zorg en Straf alliance alongside police, prosecution, child protection, and victim support bodies.

Veilig Thuis operates as a free public service with no direct revenue from end users; all funding flows through Dutch government appropriations as part of the national social welfare system. The pricing model is fully subsidized, with anonymity guaranteed and no obligation to file a formal report after seeking advice. Go-to-market relies on public awareness campaigns, institutional referral via the meldcode, brand recognition of the 0800-2000 number, and policy engagement with the Tweede Kamer, rather than commercial sales motion.

Name

Landelijk Netwerk Veilig Thuis

Legal name

Landelijk Netwerk Veilig Thuis

Website

https://veiligthuis.nl

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Landelijk Netwerk Veilig Thuis is the publicly funded Dutch national advice and reporting point for domestic violence and child abuse, operating 24/7 via hotline (0800-2000), chat, and 25 regional organizations serving victims, concerned citizens, and professionals.

Ownership category

akta.pro rank

Product category

Social Welfare and Victim Support Services

NAICS

Individual and Family Services (6241), Services for the Elderly and Persons with Disabilities (624120)

SIC

Services-Social Services (8300)

akta.pro primary industry

Child Protection & Child Rights (BPAGABAG)

akta.pro secondary industries

Trust, Safety & Risk Support (Fraud, Abuse, Policy Enforcement) (BPAAABAI), Risk Intelligence, Threat Monitoring & Crisis Response (Harmful trends, coordinated abuse) (BPAAALAN)

Keywords

• Domestic violence support
• Child abuse reporting
• Social welfare services
• Advice reporting hotline
• Victim support services

Headquarters

HQ city

Netherlands (National Network)

HQ country

Netherlands

HQ region

Europe

Offices1 record

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Public Government Funding: Veilig Thuis is a publicly funded national advice and reporting center for domestic violence and child abuse. The organization operates as part of the Dutch national healthcare and social welfare system, funded through government appropriations.

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Landelijk Netwerk Veilig Thuis operates the national advice and reporting center for domestic violence and child abuse in the Netherlands. It delivers a 24/7 free and anonymous service through a telephone hotline (0800-2000), website chat, and AI chatbot, supported by 25 regional organizations that provide local presence and intervention across all Dutch municipalities. The organization conducts safety assessments, receives reports from victims and professionals, and coordinates referrals to police, healthcare, social services, and the courts.

Product overview

Landelijk Netwerk Veilig Thuis operates a unified national advice and reporting service for domestic violence and child abuse, accessible 24/7 via telephone (0800-2000) and chat. The core offering consists of the Veilig Thuis Advies- en Meldpunt, supplemented by an AI chatbot tool for immediate assistance, the Signalen Portal with interactive educational content covering femicide, child abuse, elder abuse, family honor violence, and complex divorces, plus the 'Dit is Veilig Thuis' podcast series. A 2026 Operational Protocol provides binding procedures for the network of 25 regional organizations, while annual factsheets track service statistics.

Differentiator

Problem solved

Functional benefit

Products and services

• Veilig Thuis Advies- en Meldpunt (Advice and Reporting Service) The national 24/7 advice and reporting service for domestic violence and child abuse, accessible via free telephone (0800-2000) and anonymous chat. Provides guidance to victims, bystanders, and professionals, receives formal reports, conducts safety assessments, and coordinates referrals to police, healthcare, social services, and the courts.
• Regionale Veilig Thuis Organisaties (Regional Organizations Network) Network of 25 regional Veilig Thuis organizations covering all regions of the Netherlands (Groningen, Friesland, Drenthe, Amsterdam-Amstelland, Noord-Holland Noord, Kennemerland, Gooi en Vechtstreek, Zaanstreek-Waterland, Haaglanden, Hollands-Midden, Rotterdam-Rijnmond, Zuid-Holland-Zuid, Utrecht, Flevoland, Gelderland-Midden, Gelderland-Zuid, Noord- en Oost-Gelderland, IJsselland, Twente, West-Brabant, Midden-Brabant, Oost-Brabant, Noord- en Midden-Limburg, Zuid-Limburg, and Zeeland). Each provides local advisory, reporting, safety assessment, and intervention services for domestic violence and child abuse.

Quantifiable outcome

• Advice requests increased by 16% to 178,925 in 2025
• +3 more outcomes

Named customers4 records

Segments4 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

AI capability2 records

Feature2 records

Partnerships

Three partnerships are on record, tiered minor and core.

• Tweede Kamer (Dutch House of Representatives)minorOthers · 11 June 2025Veilig Thuis participates in parliamentary debates and round table discussions (rondetafelgesprekken) on topics such as youth care reform and the position of children in domestic violence situations. The organization provides practical insights and policy recommendations to lawmakers.
• Landelijk Netwerk Zorg en StrafcoreStrategic or Co-development PartnerVeilig Thuis is a founding member of the Landelijk Netwerk Zorg en Straf (National Network Care and Criminal Justice), a collaborative alliance of Police, Public Prosecution Service (OM), Veilig Thuis, three reclassification organizations, Slachtofferhulp Nederland, Jeugdzorg Nederland, and the Raad voor de Kinderbescherming. The network coordinates national responses to domestic violence and child abuse through integrated care and criminal justice approaches.
• Aanpak Veiligheid vooropcoreStrategic or Co-development PartnerVeilig Thuis works within the Landelijk Netwerk Zorg-Straf framework under the 'Veiligheid voorop' (Safety First) approach, where facts, signals, and patterns are the guiding principles. The approach emphasizes cross-sector collaboration between care, criminal law, and family law to protect children and victims.

Scale indicators13 records

Recent moves7 records

Expansion highlights5 records

Direct peers

• National Domestic Violence Hotline: The US National Domestic Violence Hotline operates a 24/7 helpline providing confidential support, safety planning, and resource referrals for domestic violence victims. Directly comparable to Veilig Thuis as a national, multi-channel domestic violence helpline with similar service scope and delivery model.
• Women's Aid: Women's Aid is a UK federation of domestic violence services providing local support, national advocacy, and a dedicated helpline. Highly comparable to Veilig Thuis's federation model of regional organizations coordinated at the national level.
• Childhelp: Childhelp operates the US national child abuse hotline and runs prevention, intervention, and treatment programs for child abuse victims. Comparable to Veilig Thuis as a national child abuse organization combining a helpline with intervention services.
• Childline (NSPCC): Childline is the UK's free, confidential 24/7 helpline for children and young people, providing phone and online support for abuse, neglect, and welfare concerns. Directly comparable to Veilig Thuis's child abuse advice and reporting function in terms of mission, accessibility, and target population.
• RAINN: RAINN operates the National Sexual Assault Hotline in the US, providing 24/7 phone and online support for sexual assault victims. Directly comparable to Veilig Thuis in operating a national, multi-channel helpline for sensitive abuse situations with anonymous access.
• Refuge: Refuge is the UK's largest domestic violence charity, providing a national helpline, safe accommodation, and advocacy for women and children experiencing abuse. Directly comparable to Veilig Thuis in mission scope and the combination of helpline with broader support services.

Broad incumbents

• NSPCC: NSPCC is the UK's leading children's charity focused on preventing abuse, operating Childline and direct intervention programs. A larger, broader incumbent with overlapping child protection mission and an integrated helpline operation similar to Veilig Thuis's child abuse services.

Regional players

• Slachtofferhulp Nederland: Slachtofferhulp Nederland is the Dutch victim support organization and a direct partner of Veilig Thuis within the Landelijk Netwerk Zorg en Straf. Comparable as a Dutch social services organization supporting victims of crime and abuse through coordinated national delivery.
• Jeugdzorg Nederland: Jeugdzorg Nederland represents the Dutch youth care sector and partners with Veilig Thuis in the integrated care and criminal justice network. Comparable as a Dutch youth welfare organization with overlapping child protection responsibilities and national coordination role.

Emerging players

• Krisenchat: Krisenchat is a German digital-first crisis support service for children and youth, providing chat-based counseling and crisis intervention. Comparable to Veilig Thuis's digital channel strategy (chat and AI chatbot) as an emerging, digitally enabled model for crisis support delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/landelijk-netwerk-veilig-thuis
• Instagraminstagram.com/veiligthuis.lnvt?igsh=MWU2d2N0Ynk5bjhmOA==

Compliance1 record

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries1 record

Funding overview

Funding rounds

Investors

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M&A

Investments

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Frequently asked questions about Landelijk Netwerk Veilig Thuis