Volunteers of America Upstate New York

What Volunteers of America Upstate New York does

Volunteers of America Upstate New York is a 501(c)(3) nonprofit human services organization affiliated with the national Volunteers of America network (founded 1896). Operating under the legal name Volunteers of Western New York, Inc. (EIN 16-6011713), the organization is headquartered at 214 Lake Avenue in Rochester, NY, with additional sites in Binghamton, Ithaca, and Webster. Across Monroe, Broome, and Tompkins Counties, it delivers approximately 30 programs serving more than 10,000 people annually, spanning emergency and permanent housing, early childhood education, residential reentry, and food security. Sub-brands include Children's Center (nationally accredited child care for ages 6 weeks to 12, including Universal Pre-K), Cobblestone Place (60-unit senior affordable housing), and The Farm (vertical hydroponic produce operation in repurposed shipping containers, distributing 70+ lbs of produce weekly).

The business model is a hybrid nonprofit structure combining government contracts, foundation grants, corporate sponsorships, individual donations, and event fundraising. County Departments of Social Services in Monroe, Broome, and Tompkins Counties are the primary referral and contracting counterparties for emergency shelter placements and the Moving Forward Family Shelter lease. Foundation funding includes The Home Depot Foundation (Operation Home veteran housing, $84,500), United Way of Broome County ($44,000), Cornerstone Health (mental health, $26,000), NY State Division of Criminal Justice Services (5-year, $1 million CBI grant), and federal pass-through via U.S. Department of the Treasury SLFRP0206 (The Farm). Revenue is rounded out by individual giving, signature events (6th Annual Gala raised $100,000; 23rd Golf Tournament raised $70,000+), and planned giving programs. Distribution relies on county DSS referrals, direct service delivery through owned facilities, and community-based partnerships including Rochester Red Wings (Strike Out Poverty), Bank of America (Better Money Habits financial education, gala presenting sponsor), and Rochester City School District (UPK delivery). Technology stack is conventional nonprofit tooling: Fundraise Up and Feathr for donations, Volgistics for volunteer management, Paycom for HR, Google Analytics for web metrics. Leadership is led by President & CEO Dr. Junior Dillion, with a board of 23 members including community and corporate representatives.

Name

Volunteers of America Upstate New York

Legal name

Volunteers of Western New York, Inc.

Website

https://voaupny.org

Company type

Private

Founded year

1896

Operating status

Operating

Headcount range

11–50 employees

Short description

Volunteers of America Upstate New York is a 501(c)(3) nonprofit affiliate serving Monroe, Broome, and Tompkins Counties through approximately 30 programs in emergency and permanent housing, early childhood education, residential reentry, and food security, reaching 10,000+ people annually across sites in Rochester, Binghamton, Ithaca, and Webster.

Ownership category

akta.pro rank

Product category

Nonprofit Human Services

NAICS

Community Housing Services (62422), Temporary Shelters (624221), Child and Youth Services (62411), Community Food and Housing, and Emergency and Other Relief Services (6242)

SIC

Services-Social Services (8300)

akta.pro primary industry

Homelessness Prevention, Shelter & Supportive Housing Services (BPAIANAC)

akta.pro secondary industries

Housing Assistance & Homeless Services (BPAGAEAB), Public & Affordable Housing Programs (Subsidies, Vouchers, Public Housing) (BPAIANAA), Affordable Housing & Community Development (Housing, Community Land Trusts) (BPAGALAC)

Keywords

• Emergency shelter services
• Affordable housing programs
• Early childhood education
• Reentry support services
• Food insecurity programs

Headquarters

HQ city

Rochester

HQ country

United States

HQ region

North America

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Marketing or Sales, Supply Chain, Technology or R&D, Others

Revenue model

1. Individual Donations: Direct charitable contributions from individuals through online giving, checks, and planned giving (bequests). Donors can give one-time or recurring donations.
2. Corporate and Foundation Grants: Grant funding from foundations (The Home Depot Foundation, United Way, Farash Foundation, The Molina Foundation) and corporate partners for specific programs and initiatives.
3. Event Fundraising: Revenue from signature events including gala tickets ($200), golf tournament, trivia nights, and campaign-based fundraising (Operation Backpack, Strike Out Poverty).
4. Government Contracts: County Department of Social Services placements for emergency shelters; Monroe County DHS leasing arrangement for Moving Forward Family Shelter; partnerships with Tompkins County for temporary housing.
5. Program Fees: Child care fees at Children's Center (DSS subsidy accepted; private pay available). Child Care Assistance Program subsidies from Monroe County.

Pricing tiers

Go-to-market motion3 records

Distribution channels4 records

Marketing channels9 records

Core offering

Volunteers of America Upstate New York is a 501(c)(3) nonprofit that delivers housing and homelessness services, early childhood education, residential reentry programming, and food security initiatives across Monroe, Broome, and Tompkins Counties. Core services include emergency family shelters, permanent supportive housing, senior affordable housing, veteran housing, a nationally accredited Children's Center for ages 6 weeks to 12 years, a 40-bed Residential Reentry Center, and The Farm's vertical hydroponic produce operation.

Product overview

Volunteers of America Upstate New York is a nonprofit organization offering a portfolio of human services across Monroe, Broome, and Tompkins Counties, serving over 10,000 people annually through approximately 30 programs. The core offerings include Housing Services (emergency shelters, senior housing, permanent supportive housing, community-based housing, and veteran housing), the Children's Center (nationally accredited childcare and early education from infancy through age 12, including Universal Pre-K and after-school programs), Residential Reentry Programs (transitional housing and reentry services), and The Farm (hydroponic farming for food insecurity). Signature campaigns include Operation Backpack (school supplies), Strike Out Poverty (baseball partnership), and I Remember Mama (Mother's Day honors). The organization operates a volunteer portal (Volgistics), accepts donations through Fundraise Up and Feathr platforms, and partners with employers for workforce development.

Differentiator

Problem solved

Functional benefit

Brands

• The Farm: Vertical hydroponic farm addressing food insecurity through innovative and sustainable farming, distributing fresh produce to households and food pantries throughout Monroe County.
• Children's Center
• Operation Backpack

Products and services

• Housing and Homelessness Services

Quantifiable outcome

• Recidivism reduced by nearly two-thirds through Residential Reentry Center and Community-Based Residential Programs
• +5 more outcomes

Named customers2 records

Segments6 records

Ideal customer profiles7 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature1 record

Partnerships

14 partnerships are on record, tiered core, flagship and minor.

• Cornerstone HealthcoreStrategic or Co-development PartnerVOA received $26,000 to continue providing improved access to mental health services through its partnership with Cornerstone Health. The funding provides on-site mental health services ensuring VOA clients can receive timely care and support.
• Bank of AmericaflagshipGTM or Marketing PartnerBank of America provides its Better Money Habits financial education program directly to residents in VOA's emergency family shelter. Bank of America is presenting sponsor of VOA's 6th Annual Gala. Longtime supporter reflecting shared commitment to strengthening communities.
• Rochester Red WingscoreGTM or Marketing PartnerEvery time a Rochester Red Wings pitcher strikes out an opposing hitter during the regular baseball season, a donation is made to VOA through the Strike Out Poverty campaign. Partnership unites community around supporting VOA services.
• The SheffieldminorGTM or Marketing PartnerHosted Charity Trivia Night benefiting VOA during VOA Week 130th anniversary celebration. Provided venue and partnership for community fundraising event.
• Van Bortel Automotive GroupcoreGTM or Marketing PartnerThrough Subaru Loves to Help program in partnership with Operation Warm, Van Bortel has delivered brand-new winter coats to children at the VOA Children's Center and families in emergency shelters for three consecutive years. Received Community Impact Award at VOA Gala 2026.
• Regional Health ReachcoreStrategic or Co-development PartnerPartners with VOA to ensure families at shelters and residents at housing programs have on-site healthcare available. Received Collaborating in Care Award at VOA Gala 2026. Shared belief that not having a home should never mean going without quality healthcare.
• Rochester City School DistrictcoreStrategic or Co-development PartnerVOA Children's Center offers Universal Pre-Kindergarten (UPK) through the Rochester City School District with curriculum aligned to NYS Next Generation Standards.
• Jordan HealthminorStrategic or Co-development PartnerCommunity partner receiving I Remember Mama gift bag distribution for women served through their programs.
• Catholic Charities' STAR ProgramminorStrategic or Co-development PartnerCommunity partner receiving I Remember Mama gift bag distribution.
• SWAN Inc. at Montgomery Neighborhood CenterminorStrategic or Co-development PartnerCommunity partner receiving I Remember Mama gift bag distribution.
• New Vision Pioneers – Genesee ChapterminorStrategic or Co-development PartnerCommunity partner supporting I Remember Mama campaign.
• St. John Fisher UniversityminorGTM or Marketing PartnerVenue host for Hike to End Homelessness community walk event.
• News10NBCminorGTM or Marketing PartnerMedia sponsor for Caring Gifts campaign.
• NEWS34 ABC/NBCminorOthersMedia sponsor for Caring Gifts campaign.

Scale indicators17 records

Recent moves6 records

Expansion highlights6 records

Market position

Strengths2 records

Competitive moat5 records

Key risks5 records

Key highlights7 records

Customer concentration

• YouTubeyoutube.com/@voaupny2914/videos
• Facebookfacebook.com/VolunteersofAmericaUpstateNewYork
• LinkedInlinkedin.com/company/volunteers-of-america-of-upstate-new-york
• Instagraminstagram.com/voaupstateny

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Volunteers of America Upstate New York