Ukrainian Volunteer Service

What Ukrainian Volunteer Service does

Ukrainian Volunteer Service (Українська Волонтерська Служба, УВС) is a Kyiv-based non-governmental public organization founded in 2017 that develops volunteering culture and supports volunteer resilience across Ukraine. The organization operates the National Volunteer Platform (platforma.volunteer.country) — a two-sided marketplace co-developed with the Ministry of Youth and Sports and UNICEF Ukraine that connects over 119,000 registered volunteers with 2,720+ non-profit organizations and has facilitated 207,599 documented volunteer hours. Supporting infrastructure includes a Telegram-based network of city-specific volunteer channels with 130,000+ subscribers, an organization-facing chatbot, an online learning platform with self-paced courses on volunteering basics and project management, and a test-based volunteer-matching system. The organization also runs a portfolio of programs including Agents of Volunteering (a 3-month leadership program for frontline-area youth in 88 cities), VolunTEENS (with UNICEF), Volunteer Retreats for psychological recovery, Psychological Support for Volunteers, My Phone Friend, and the Palyanytsya.info wartime assistance finder, plus a physical Volunteer Space "Vidkryti" in Lviv.

The business model is non-profit and donation-funded. UVS provides all core services free of charge (freemium) and is financed through four streams: charitable contributions from individual donors (3,339,735 UAH from 7,140 supporters as of January 2023), grants from international development partners (UNICEF, USAID, NED, UNDP, UNHCR, U.S. Embassy, IRI, Chemonics), recurring monthly Patreon subscriptions, and re-granted mini-grants and scholarships to volunteer initiatives. Distribution combines a self-serve product-led platform with a community-led model — Telegram channels, partner networks, podcasts (Resilience Factors, Voices of Volunteering), events including the National Volunteer Forum, and direct outreach to NGOs via a chatbot. Customer segments span two groups: downstream NGOs, charitable funds, and volunteer initiatives seeking volunteer labor; and upstream individual volunteers (including frontline-area youth 18-28 and high school students) seeking opportunities, training, and psycho-emotional and legal support.

Name

Ukrainian Volunteer Service

Legal name

Громадська організація «Українська Волонтерська Служба»

Website

https://volunteer.country

Company type

Private

Founded year

2017

Operating status

Operating

Headcount range

11–50 employees

Short description

Ukrainian Volunteer Service is a Ukrainian non-profit that operates the National Volunteer Platform connecting 119,000+ registered volunteers with 2,720+ non-profits across 88 cities, and runs programs like Agents of Volunteering and VolunTEENS to train and support frontline youth, funded by grants and donations.

Ownership category

akta.pro rank

Product category

Volunteer Coordination Platform

NAICS

Civic and Social Organizations (813410), Emergency and Other Relief Services (624230), Business, Professional, Labor, Political, and Similar Organizations (8139)

SIC

Services-Social Services (8300)

akta.pro primary industry

Volunteerism, Service-Learning & Community Service (EDALAHAG)

akta.pro secondary industries

Disaster Relief & Humanitarian Aid Volunteering (EDAIAGAF), Volunteer Program Funding, Scholarships & Fundraising Support (EDAIAGAO), Refugee & Immigrant Support Services (BPAGAEAI)

Keywords

• Volunteer matching platform
• Civil society development
• Youth volunteer programs
• Humanitarian volunteer coordination
• Non-profit volunteer services

Headquarters

HQ city

Odesa

HQ country

Ukraine

HQ region

Europe

Offices1 record

Markets served

GTM type

B2B and B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Others

Revenue model

1. Charitable Donations: The organization accepts charitable contributions from individuals and organizations to support volunteer programs and operations. Donations are received through bank transfers and online payment systems.
2. Grant Funding: UVS receives funding from international organizations and government agencies including UNICEF, USAID, NED, and others to implement specific volunteer development programs and initiatives.
3. Patreon Monthly Support: The organization operates a Patron community on Patreon where supporters make monthly donations in exchange for regular updates and stories about volunteer impact.
4. Mini-Grants and Scholarships: UVS provides mini-grants and scholarships to support volunteer initiatives. Regular grant competitions are announced publicly and to the internal volunteer community.

Pricing tiers

Go-to-market motion3 records

Distribution channels5 records

Marketing channels9 records

Core offering

Ukrainian Volunteer Service operates the National Volunteer Platform (platforma.volunteer.country), an online marketplace that matches volunteer opportunities published by civil-society organizations with individuals seeking to volunteer. It supplements the platform with structured programs: the Agents of Volunteering 3-month leadership program, the VolunTEENS youth grants program with UNICEF, psychological support services for frontline volunteers, volunteer retreats, the My Phone Friend phone-based volunteering initiative, and the Palyanytsya.info resource for finding humanitarian help.

Product overview

Ukrainian Volunteer Service operates a portfolio of interconnected products and programs: the core National Volunteer Platform (Волонтерська Платформа) serves as the primary digital infrastructure connecting over 100,000 volunteers with organizations nationwide. Supporting this platform are educational and support programs including Агенти Волонтерства (3-month leadership program), VolunTEENS (youth volunteer grants with UNICEF), and Шкільні Агенти Волонтерства (school-based program). The organization also provides specialized support services such as psychological support for volunteers, the Мій телефонний друг phone support initiative, and volunteer retreats. Additional resources include Palyanytsya.info for finding assistance across Ukraine and the physical Volunteer Space Vidkryti in Lviv.

Differentiator

Problem solved

Functional benefit

Brands

• Волонтерська Платформа (Volunteer Platform): Online platform connecting volunteers with organizations, launched in 2021 with UNICEF support
• Агенти Волонтерства (Agents of Volunteering)
• VolunTEENS
• Волонтерські ретрити (Volunteer Retreats)
• Психологічна підтримка волонтерів (Psychological Support for Volunteers)

Products and services

• National Volunteer Platform (Волонтерська Платформа) Online marketplace that connects volunteer opportunities published by civil-society organizations with individuals seeking to volunteer across Ukraine. Includes organization profiles, opportunity listings, registration system, matching, volunteer hour tracking and certificate generation.
• Agents of Volunteering (Агенти Волонтерства)

Quantifiable outcome

• 400,000+ Ukrainians have found volunteer opportunities through the platform
• +6 more outcomes

Named customers11 records

Segments4 records

Ideal customer profiles4 records

Technology focussed Yes

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature5 records

Partnerships

15 partnerships are on record, tiered core, major and minor.

• UNICEF UkrainecoreStrategic or Co-development Partner · 1 January 2017Long-term strategic partnership for youth volunteer development. UNICEF and UVS jointly launched the National Volunteer Platform (2021) and the VolunTEENS educational program. UVS implements projects supported by UNICEF including the 'Scaling up young volunteers' engagement' initiative.
• Ministry of Youth and Sports of UkrainecoreStrategic or Co-development PartnerGovernment ministry that partners with UVS on national volunteer initiatives including the School Volunteering Lesson program and National Volunteer Platform launch.
• БФ 'Право на захист' (R2P)coreStrategic or Co-development PartnerPartnership for psychological support services for volunteers. R2P provides free psychological assistance to volunteers working in frontline areas and supporting people from temporarily occupied territories.
• БО 'ЮрШтаб' (YurShtab)majorStrategic or Co-development PartnerPartnership for legal support to volunteers. YurShtab provides professional legal consultations and document templates for volunteers through the UVS chatbot.
• EdnanniamajorStrategic or Co-development PartnerUkrainian organization specializing in civil society development and volunteer support, partnering on capacity building initiatives.
• UNDP UkrainemajorStrategic or Co-development PartnerUnited Nations Development Programme partnering with UVS on sustainable development and volunteer engagement initiatives.
• UNV UkrainemajorStrategic or Co-development PartnerUN Volunteers program collaborating with UVS on volunteer mobilization and development initiatives.
• Peace Corps UkraineminorStrategic or Co-development PartnerInternational volunteer organization partnering on youth volunteer development and cross-cultural exchange.
• БУР (Будуємо Україну Разом)majorStrategic or Co-development PartnerBuilding Ukraine Together - youth organization conducting rebuilding volunteer camps and community development projects. Active partner in volunteer initiatives and youth programs.
• U-Report Ukraine (UNICEF)majorStrategic or Co-development PartnerDigital youth engagement platform partnered with UVS on the 'School Volunteering Lesson' research project reaching 20,227 students.
• Платформа plesomajorStrategic or Co-development PartnerMental health platform partnered with UVS to provide psychological first aid training materials and techniques for volunteers in crisis situations.
• БФ 'Кошик Добра'minorStrategic or Co-development PartnerCharitable foundation partnered with UVS to create guidelines on organizing volunteer item collection drives.
• Healping to LeavemajorStrategic or Co-development PartnerOrganization partnered with UVS to create guidelines on evacuating people from temporarily occupied territories, training volunteers on the evacuation process.
• Міністерство освіти і науки УкраїниcoreStrategic or Co-development PartnerMinistry of Education partnering on the School Volunteering Lesson program, integrating volunteer education into teacher training and student curricula.
• UNHCR UkrainemajorStrategic or Co-development PartnerUN Refugee Agency partnering on humanitarian volunteer initiatives and support for displaced populations.

Scale indicators18 records

Recent moves6 records

Expansion highlights6 records

Regional players

• Volunteer Canada: Canada's national volunteer sector organization with government partnerships and a national volunteer-matching platform. Comparable to UVS in operating model and government-anchored national infrastructure for volunteering, but operating in a different geography.

Direct peers

• Catchafire: Skills-based volunteer matching platform connecting professionals with nonprofits for pro bono engagements. Comparable to UVS in the volunteer-matching marketplace model, with overlap in opportunity listing, organization profiles, and hour-tracking features.
• All for Good: Volunteer opportunity aggregator built on open data, listing volunteer opportunities across multiple partner platforms. Comparable to UVS as a centralized discovery and matching layer for volunteer opportunities.
• VolunteerMatch: The largest online volunteer matching platform in the United States, connecting hundreds of thousands of volunteers with nonprofit opportunities. Directly comparable to UVS's National Volunteer Platform in product functionality and two-sided marketplace model.
• DoSomething.org: A youth-focused nonprofit driving volunteer and civic action campaigns for millions of young people. Comparable to UVS's VolunTEENS and School Volunteering Lesson programs targeting student volunteer engagement.
• Idealist: Global nonprofit and volunteer opportunity listing platform serving millions of users. Comparable to UVS in connecting individuals to nonprofit and volunteer opportunities, with overlapping training and educational resource offerings.

Broad incumbents

• Points of Light: A large, established U.S.-based volunteer-service organization operating a portfolio of programs, corporate volunteer engagement, and civic infrastructure. Comparable to UVS as a national volunteer ecosystem builder with government and corporate partnerships, though at a materially larger scale.
• United Nations Volunteers (UNV): The UN's global volunteer program mobilizing volunteers across 150+ countries. Comparable to UVS as a high-trust volunteer mobilization organization with overlapping institutional partnerships (UNDP, UNHCR), but at a vastly larger international scale.

Others

• Network for Good: U.S.-based SaaS platform providing donor management, fundraising, and volunteer tools to nonprofits. Comparable as an enabling technology ecosystem for the nonprofit sector, though focused on donor fundraising rather than volunteer matching.
• TechSoup: Global nonprofit technology platform providing capacity-building tools, software access, and training to civil society organizations. Comparable as an enabling infrastructure layer for the nonprofit sector with similar partnership-driven and grant-funded model.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights6 records

Customer concentration

• YouTubesoundcloud.com/radioskovoroda
• Instagraminstagram.com/agents_of_volunteering
• LinkedInlinkedin.com/company/ukrainian-volunteer-service

Revenue estimate

Valuation estimate

Number of profiles

Profiles13 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Ukrainian Volunteer Service