Gemeente Wageningen

What Gemeente Wageningen does

Gemeente Wageningen is a Dutch municipal government entity (gemeente) serving approximately 40,000 residents in the city of Wageningen, province of Gelderland, Netherlands, operating with a workforce of approximately 410 staff. It functions as a statutory public administration delivering the full scope of Dutch municipal services: civil registry and identity documents (passports, ID cards, driver's licenses, VOG certificates), life-event services (marriage, birth, death, naturalisation), public safety and enforcement, social care and youth welfare under the Wmo/Jeugdwet frameworks, urban planning and environmental management (including approximately 23,500 municipal trees and ecological verge mowing), and the granting of permits and licences. It operates through a multi-channel service model combining the Stadhuis public counter on Markt 22, the Startpunt community service centre on Rooseveltweg 408A, a DigiD-secured online portal, telephone, and WhatsApp, with an English-language track for international residents.

Underlying technology is conventional civic-IT rather than proprietary platform technology: DigiD for citizen authentication, ArcGIS/Survey123 for geospatial data and citizen reporting, the Wageningen in Kaart open-data geo-portal, a digital tree map (Digitale bomenkaart), the Begrotingsapp budget-transparency app, and a PGP-encrypted responsible-disclosure channel aligned with the national IBD (Information Security Service for municipalities). The business model is publicly funded: revenue derives from municipal taxes (OZB, waste levy, sewerage, dog, tourist, precario and advertising taxes), administrative service fees (passports, IDs, marriage officiation at €247/€423, naturalisation, permits), fines (dog-related fines €110–€160), allotment-garden rentals (€0.50/sqm), and redistribution of central government subsidies for sustainability, culture, and care. Customers are structurally captive — all residents, local businesses, students at Wageningen University & Research (WUR), and visitors — with no commercial competitors within the jurisdiction and no churn risk.

Name

Gemeente Wageningen

Legal name

Gemeente Wageningen

Website

https://wageningen.nl

Company type

Public

Operating status

Operating

Headcount range

501–1,000 employees

Short description

Municipality of Wageningen (Netherlands), serving approximately 40,000 residents with civil administration, social and youth services, public safety, environmental management, and permitting. Delivers services via Town Hall, Startpunt centre, and DigiD-secured online portals; funded by local taxes, fees, and government allocations.

Ownership category

akta.pro rank

Product category

Public Administration and Municipal Services

NAICS

Administration of Human Resource Programs (except Education, Public Health, and Veterans' Affairs Programs) (92313)

SIC

Services-Social Services (8300)

akta.pro primary industry

Government Digital Service & eGovernment (Service Delivery, IDs, Portals) (BPAIAAAE)

akta.pro secondary industries

Unemployment Insurance & Employment Support Benefits (BPAIAKAB), Immigration, Citizenship & Border Administration (Civil) (BPAIAAAN), Income Support & Cash Assistance Programs (BPAIAKAE)

Keywords

• Municipal government services
• Public administration
• Civil registry services
• Identity document issuance
• Permit and licensing services

Headquarters

HQ city

Wageningen, Gelderland

HQ country

Netherlands

HQ region

Europe

Offices5 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Others

Revenue model

1. Municipal Taxes (Gemeentelijke belastingen): The municipality collects various local taxes including property tax (OZB), waste levy (afvalstoffenheffing), sewerage levy (rioolheffing), dog tax (hondenbelasting), tourist tax (toeristenbelasting), precario tax (precariobelasting), and advertising tax (reclamelasting).
2. Service Fees and Administrative Charges: Fees for civil services including passport and ID card issuance, driver's licenses, certificates of conduct (VOG), marriage officiating (€247 single / €423 multiple), naturalisation and option procedures, tree-felling permits, event permits, parking permits, and various other administrative services.
3. Dog Fees and Fines: Residents with dogs pay an annual dog tax and may incur fines for violations: €110 for dogs off-leash in built-up areas, €160 for not cleaning up dog waste, €160 for dogs on children's play areas.
4. Allotment Garden Rental: Residents can rent municipal allotment gardens at €0.50 per square meter. Allotments are approximately 50 sqm, with a one-time entry fee of €50 and annual administration fee of €12.50 per 50 sqm.
5. Government Grants and Subsidies: The municipality distributes subsidies funded by government grants for sustainability (insulation, biodiversity, greening), culture, rainwater disconnection, monument tree maintenance, and jubilee celebrations.

Pricing tiers

Go-to-market motion2 records

Distribution channels5 records

Marketing channels6 records

Core offering

Gemeente Wageningen is the municipal government of Wageningen, Netherlands, providing public administration services to approximately 40,000 residents. Its core offerings encompass civil registry and identity document services (passports, ID cards, driver's licences, VOG certificates), life-event services (residential registration, marriage, birth, death, naturalisation), permits and licensing (building, event, parking, hospitality, tree-felling), local tax collection and subsidy distribution, social care and youth support, public safety and enforcement, and sustainability and green space management. Services are delivered through a DigiD-authenticated online portal, the Stadhuis and Startpunt service counters, and supplementary channels.

Product overview

Gemeente Wageningen operates a citizen-facing digital services portal offering a broad portfolio of municipal services organised into distinct service domains. The core offering consists of life-event services (moving, marriage, birth, death), identity documents (passports, driver's licences, extracts), safety and security services, care and youth support, sustainability and green space management, and permits and licensing. Supporting infrastructure includes the Startpunt physical service point, the Wageningen in Kaart open data geoportal, and the council information system at raadsinformatie.nl. Citizens access services through a combination of the municipal website, DigiD authentication, and integrated external platforms such as Survey123 for citizen reporting and NL-Alert for emergency notifications. The municipality employs approximately 410 staff across these service areas.

Differentiator

Problem solved

Functional benefit

Brands

• Startpunt Wageningen: A service point where residents can ask questions about housing, work, care, upbringing, and financial matters.

Products and services

• Levensgebeurtenissen (Life Events Services) Municipal services covering major life events including moving (in/out/abroad), marriage and registered partnership, birth registration, death notification, and becoming a Dutch citizen through option or naturalisation. Available to all Wageningen residents.
• Paspoort, Rijbewijs en Uittreksel (Passport, Driver's License & Extracts) Services for applying for or renewing passports, identity cards, and driver's licenses, plus requesting extracts from civil records, VOG (certificate of conduct), and legalising documents. Available to residents of Wageningen.
• Veiligheid (Safety & Security Services) Municipal safety services covering enforcement, safe recreation, safe living, child maltreatment and domestic violence, and disaster/crisis response. Includes neighbourhood safety groups, camera surveillance, and crime reporting. Available to residents and visitors.
• Duurzaamheid en Groen (Sustainability & Green Services) Environmental and green space management including invasive species removal, tree planting actions, ecological verge mowing, oak processionary caterpillar control, community gardens, and nature conservation. Also covers sustainability subsidies for insulation and biodiversity. Available to residents.
• Startpunt Wageningen Citizen service point providing a central hub for questions about housing, work, care, upbringing, and financial matters for residents of all ages. Located at Rooseveltweg 408A, open Monday to Friday 09:00–13:00.
• Subsidies en Belastingen (Subsidies & Taxes) Municipal tax collection and subsidy programs including property taxes (OZB), waste levies, sewage charges, tourist taxes, dog taxes, and various subsidies for sustainability, biodiversity, insulation, and cultural activities. Available to residents and businesses.
• Zorg en Jeugd (Care & Youth Services) Youth care and support services including youth assistance, parenting support, community care, and specialised youth assistance through the municipality's social domain responsibilities. Available to children, youth, families, and vulnerable residents.
• Vergunningen (Permits) Municipal permit services covering building permits, event permits, parking permits, terrace permits, business licences including alcohol and gambling permits, and tree-felling permits. Available to residents and businesses.
• Wageningen in Kaart (Wageningen on the Map) Municipal geoportal providing an overview of all available open data for the municipality, accessible at wageningen.nl/wageningen-in-kaart/. Open to the public.
• Crisisvoorbereiding (Crisis Preparedness) Emergency preparedness services guiding citizens on how to prepare for crises including emergency supply kits, NL-Alert setup, and collaborative community safety planning. Available to residents.
• Jeugd en Gezin (Youth & Family Services) Walk-in counselling and support services for parents, caregivers, and youth offered every Friday morning at Startpunt, including parenting courses and youth development activities. Available to families and youth in Wageningen.
• Omgevingsloket (Environment Portal) Online portal for applying for environmental and building permits through the national Omgevingsloket platform, covering activities such as tree-felling permits. Available to residents and businesses.

Quantifiable outcome

• The municipality manages approximately 23,500 trees on municipal land and conducts ecological mowing to promote biodiversity.
• +3 more outcomes

Named customers4 records

Segments5 records

Ideal customer profiles4 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration6 records

Feature5 records

Partnerships

23 partnerships are on record, tiered core and minor.

• Politie (Police)coreOthersThe municipality collaborates with the national police force on public safety, crime prevention, neighbourhood safety, and emergency response. Partners include regular police and the national police contact for various safety initiatives.
• Openbaar Ministerie (Public Prosecution Service)coreOthersCollaboration on criminal justice, enforcement of local regulations, and the fight against organised crime (ondermijning).
• RIEC-ON (Regionaal Informatie en Expertise Centrum Oost Nederland)coreStrategic or Co-development PartnerRegional Information and Expertise Centre for East Netherlands, collaborating on organised crime and undermine (ondermijning) prevention.
• Veiligheidshuis West Veluwe ValleicoreStrategic or Co-development PartnerA safety hub bringing together various agencies to coordinate support for residents with complex needs and to prevent crime and radicalisation.
• Veiligheidsregio Gelderland-Midden (Safety Region Gelderland-Midden)coreStrategic or Co-development PartnerThe regional safety body coordinating emergency response across multiple municipalities. The municipality participates in this body for crisis management and disaster response, with the regional crisis centre located in Arnhem.
• GGD Gelderland-MiddencoreStrategic or Co-development PartnerMunicipal Health Service providing youth health services (Jeugdgezondheidszorg) and other public health functions.
• Veilig ThuiscoreStrategic or Co-development PartnerNational organisation for domestic violence, child abuse, and elder abuse prevention. Available 24/7 for reporting and referrals.
• Healthcare Institutions and Care ProviderscoreOthersVarious healthcare organisations providing youth care, mental health services, and social support within the municipality.
• Woningcorporaties (Housing Corporations)coreOthersCollaboration on housing, neighbourhood safety, and preventing criminal exploitation of properties.
• Studentenverenigingen (Student Associations)minorOthersCollaboration on safe nightlife and community integration, particularly under the Convenant Veilig Uitgaan (Safe Nightlife Covenant).
• Koninklijke Horeca Nederland, afdeling WageningencoreOthersThe Royal Dutch Hospitality Association, Wageningen chapter, collaborates under the Convenant Veilig Uitgaan (Safe Nightlife Covenant) to ensure safe entertainment in the city.
• MEE SamencoreStrategic or Co-development PartnerProvides free independent client support (onafhankelijk cliëntondersteuner) for Wageningen residents navigating social services. Contact: (088) 63 30 633 or [email protected].
• Adviespunt Zorgbelang InclusiefcoreStrategic or Co-development PartnerProvides a trusted person for social domain services, helping residents who are not satisfied with social care or feel they were treated unfairly by municipal staff or care organisations. Contact: 088-9294074.
• JeugdstemcoreStrategic or Co-development PartnerYouth support organisation providing independent advocates, information, and complaints handling for youth and families dealing with youth care. Free service. Chat available Mon–Thu 16:00–20:00, Fri 15:00–17:00.
• Spoedeisende Zorg (SEZ)coreStrategic or Co-development PartnerEmergency care service for families and children in crisis situations. Available 24/7. Contact: 0800 99 555 99. Handles referrals from police, doctors, teachers, neighbours, and family.
• 113 ZelfmoordpreventiecoreStrategic or Co-development PartnerNational suicide prevention organisation. Available 24/7 for individuals experiencing suicidal thoughts. Contact: 0800 0113.
• Menzis, CZ, and IZA (Collective Health Insurance)minorOthersMunicipal employees in salary scales 1–6 receive €296 per year; scales 7+ receive €168 per year for health insurance. Collective discount available through these three insurers.
• Discriminatie.nlcoreStrategic or Co-development PartnerNational discrimination reporting and advice service. Contact: 0800-0880 (free). Also available via chat for reporting discrimination on any basis.
• MovieraminorStrategic or Co-development PartnerChat service for domestic violence and child abuse reporting without needing to give your name. Available for confidential support and arranging immediate help.
• Wageningen University & Research (WUR)coreStrategic or Co-development PartnerThe world-renowned Life Sciences university in Wageningen, contributing to the city's international character and 'City of Life Sciences' positioning.
• Denk VooruitminorStrategic or Co-development PartnerNational crisis preparedness initiative. The municipality directs residents to this platform for information on emergency preparedness and emergency kits.
• Woningstichting WageningencoreOthersThe municipal housing corporation collaborating on the free tree distribution programme (Bomenactie) for rental properties in specific neighbourhoods.
• Regio Centraal GelderlandcoreOthersRegional body purchasing a portion of care services for the municipality. Handles the signal point for care fraud reporting (Meldpunt signalen zorg).

Scale indicators5 records

Recent moves6 records

Expansion highlights6 records

Others

• Vereniging van Nederlandse Gemeenten (VNG): National association representing all Dutch municipalities. Not a direct peer but the central coordinating body through which Gemeente Wageningen aligns on common service standards, IT (GEMMA, Common Ground), and policy.
• Ministerie van Binnenlandse Zaken en Koninkrijksrelaties (BZK): National ministry responsible for the legislative and digital framework (DigiD, Basisregistratie Personen, Omgevingswet) under which Gemeente Wageningen operates. Sets the policy and funding environment rather than competing.
• PinkRoccade Local Government: Major IT vendor supplying back-office systems (citizen registration, social domain, finance) to Dutch municipalities including Wageningen-adjacent peers. A key technology enabler rather than a service competitor.

Direct peers

• Gemeente Renkum: Smaller Gelderland municipality immediately neighbouring Wageningen, operating a comparable service mix including civil affairs, social support, and sustainability programmes under the same national DigiD/welfare framework.
• Gemeente Veenendaal: Mid-sized municipality in the Food Valley region adjacent to Wageningen, offering the same portfolio of civil registration, permits, social domain, and DigiD-secured online services to a similar small-city population.
• Gemeente Ede: Neighbouring Gelderland municipality providing a similar full suite of municipal services to a comparable population. Directly comparable as a Dutch gemeente of similar demographic and economic profile operating the same DigiD-based service model.

Regional players

• Gemeente Nijmegen: Largest Gelderland city and fellow member of regional care and safety collaborations. Runs the same DigiD-secured municipal service architecture but with materially greater scale, university presence, and budget.
• Gemeente Arnhem: Capital of Gelderland and the location of the regional Veiligheidsregio Gelderland-Midden crisis centre in which Wageningen participates. Comparable service delivery model but at substantially larger scale and urban complexity.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• Facebookfacebook.com/StartpuntinWageningen
• LinkedInlinkedin.com/company/gemeente-wageningen
• Instagraminstagram.com/startpuntinwageningen

Revenue estimate

Valuation estimate

Number of profiles

Profiles2 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Gemeente Wageningen