Wellbeing Service Suffolk

What Wellbeing Service Suffolk does

Wellbeing Service Suffolk is a publicly funded NHS Talking Therapies service operating in the United Kingdom, headquartered in Bury St Edmunds and serving residents of Suffolk and Norfolk & Waveney. The entity is structured as a non-profit provider within the National Health Service, with NHS England acting as the parent commissioning body. It employs 37 staff and delivers free, government-funded mental health support to adults and adolescents experiencing stress, anxiety, low mood, or depression, without any direct patient charges.

The service's core offering is a single unified talking therapies product, branded under the NHS Talking Therapies umbrella and accessible via the wellbeingnands.co.uk website. Patients can access the service either through self-referral via the website or through referral by a healthcare provider, eliminating the need for primary-care gatekeeping. The underlying technology stack is conventional: a WordPress-based website with an embedded Recite Me accessibility toolbar, and no proprietary software, mobile app, API, or AI components disclosed. The service does not maintain social media profiles, mobile applications, or public-facing developer integrations.

Revenue is derived entirely from public NHS commissioning rather than commercial billing, so no pricing model applies. Marketing and distribution operate primarily through the NHS-branded website and NHS digital channels, with the website functioning simultaneously as an information portal and the primary referral mechanism. The entity has no disclosed funding rounds, investors, acquisitions, subsidiaries, patents, or formal awards, reflecting its role as a publicly administered healthcare service rather than a commercially driven venture.

Name

Wellbeing Service Suffolk

Website

https://wellbeingnands.co.uk

Company type

Private

Operating status

Operating

Headcount range

11–50 employees

Short description

Wellbeing Service Suffolk is an NHS-funded, non-profit Talking Therapies service providing free mental health support for stress, anxiety, low mood, and depression to residents of Suffolk and Norfolk & Waveney in the United Kingdom.

Ownership category

akta.pro rank

Product category

Mental Health Services

NAICS

Offices of Mental Health Practitioners (except Physicians) (621330), Outpatient Mental Health and Substance Abuse Centers (621420), Offices of Other Health Practitioners (6213)

SIC

Services-Health Services (8000), Services-Specialty Outpatient Facilities, Nec (8093)

akta.pro primary industry

Outpatient Mental Health Clinics & Counseling Centers (HLAFACAA)

Keywords

• NHS talking therapies
• Mental health counselling
• Psychological therapies service
• Anxiety and depression support
• Public mental health service

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure

Revenue model

1. Publicly Funded Healthcare Service: Wellbeing Service Suffolk operates as part of the NHS (National Health Service), providing free talking therapies to eligible residents. Revenue is derived from government healthcare funding rather than direct patient payments.

Go-to-market motion1 record

Distribution channels1 record

Marketing channels2 records

Core offering

Wellbeing Service Suffolk provides NHS Talking Therapies, a free, publicly funded mental health service delivering psychological support for stress, anxiety, low mood, and depression. Services are delivered to eligible adults living in the Norfolk & Waveney and Suffolk regions of England, accessible via self-referral through the service website or referral from a healthcare provider.

Product overview

Wellbeing Service Suffolk offers Talking Therapies, a single unified NHS mental health service. The service provides wellbeing support for people who are stressed, anxious, low, or depressed, with different types of support available to people living in Norfolk and Waveney versus Suffolk regions. The service is branded as NHS Talking Therapies and appears to be part of the broader NHS mental health services network.

Differentiator

Problem solved

Functional benefit

Products and services

• Talking Therapies (NHS Talking Therapies) NHS Talking Therapies service providing free mental health support for adults experiencing stress, anxiety, low mood, or depression. Services are regionally delivered to Norfolk & Waveney and Suffolk residents, accessible via self-referral through the service website or healthcare provider referral.

Segments1 record

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration1 record

Partnerships

One partnership is on record.

• NHS EnglandcoreStrategic or Co-development PartnerWellbeing Service Suffolk operates as part of the NHS Talking Therapies network, a flagship NHS England initiative for improving access to mental health services. The service integrates with NHS systems and operates under NHS governance and funding frameworks.

Recent moves3 records

Expansion highlights2 records

Broad incumbents

• Rethink Mental Illness: UK mental health charity offering counseling, group support and advocacy for people with mental illness. Comparable as a large, established non-profit providing community-based mental health services in the UK.
• Mind (National Association for Mental Health): UK-wide mental health charity providing counselling, information and advocacy services. Comparable as a broad incumbent delivering community-based mental health support across the UK, including in Norfolk and Suffolk.
• Priory Group: UK's largest independent mental health provider, running therapy services, outpatient clinics and residential care. Comparable as a broad incumbent delivering outpatient talking therapies and mental health treatment across the UK.
• Turning Point (We Are With You): UK social enterprise providing community mental health, substance use and wellbeing services, often under NHS contracts. Comparable as a non-NHS provider commissioned to deliver publicly funded mental health and talking therapies.

Emerging players

• YoungMinds: UK charity focused on children and young people's mental health, including counselling and parent support. Comparable as a specialist mental health support provider addressing the same NHS Talking Therapies adjacent population.
• Ieso Digital Health: UK-based provider of NHS-funded online cognitive behavioural therapy delivered via typed text sessions. Comparable as an NHS-commissioned IAPT/talking therapies provider using digital channels to deliver CBT in line with NHS pathways.
• Anxiety UK: UK charity providing therapy services and support for anxiety disorders. Comparable as a smaller specialist organisation delivering counseling for anxiety and related conditions in the UK.

Others

• Samaritans: UK-wide emotional support charity operating a 24/7 helpline and outreach services. Comparable as adjacent mental health support infrastructure that complements NHS talking therapies for the same stressed/anxious/low-mood population.
• NHS Talking Therapies (national service): The overarching NHS England programme of which Wellbeing Service Suffolk is a regional implementation. Comparable as the broader commissioning umbrella and standards framework that defines the service's offer and reporting.

Direct peers

• Norfolk and Suffolk NHS Foundation Trust (NSFT): The main NHS mental health trust covering the exact same Norfolk and Suffolk geography as Wellbeing Service Suffolk. Directly comparable as a publicly commissioned provider of community mental health and talking therapies in the same footprint.

Market position

Strengths4 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights6 records

Customer concentration

• LinkedInlinkedin.com/company/wellbeing-service-suffolk

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wellbeing Service Suffolk