City of West Kelowna

What City of West Kelowna does

The City of West Kelowna is a municipal government incorporated in 2007 under British Columbia's Local Government Act, serving residents, businesses, and visitors within West Kelowna, British Columbia, Canada. The city delivers the full spectrum of local government services — water supply and treatment (Powers Creek and Rose Valley plants), fire and rescue, RCMP coordination, roads, sidewalks, snow and ice control, sanitary sewers and wastewater, drainage and storm sewers, garbage and recycling (delivered in partnership with the Regional District of Central Okanagan), bylaw compliance, emergency preparedness, planning, building permits and inspections, business licensing, zoning, property taxation, and utility billing.

Its physical footprint is anchored by a newly opened purpose-built City Hall (May 21, 2024) at 3731 Old Okanagan Highway, co-located with an Okanagan Regional Library branch, plus a network of recreation assets including the Jim Lind Arena, Royal LePage Place Arena, the Johnson Bentley Memorial Aquatic Centre, the Multi-Sport Dome, the Westbank Lions Community Centre (assumed from the Westbank Lions Club in May 2017), the Westside Seniors Activity Centre, the Lakeview Heights Community Hall, the new Julia's Junction Inclusive Play Space, and 142+ parks and facilities. Annual road rehabilitation covers approximately 20 lane kilometers at a $2.5M investment, and the Mount Boucherie Community Centre Restoration ($4.8M) and an Oracle Fusion ERP/HRIS implementation ($2.1M, go-live early 2027) are in progress.

The business model is a hybrid of statutory taxation and fee-for-service. Property taxation is the primary revenue stream, generating approximately $52.9M CAD annually in the municipal portion alone. Secondary streams include utility billing (water and sanitation), development cost charges on new construction, building permit and inspection fees, business licences, facility rentals (e.g., Westbank Lions Community Centre with rates varying by day/time/room), recreation program fees (e.g., $25–$45/hr for Power Skate Instructors, $2 per child for Multi-Sport Dome drop-ins), and a low-cost Seniors Centre membership on an annual cadence. The city processes more than 15,200 property tax notices annually and serves as the local coordinating body for community events (Music in the Park, Pop-Ups on the Plaza, Winterfest) and regional initiatives (solid waste, sterile insect release, Green Bay dredging).

Name

City of West Kelowna

Legal name

City of West Kelowna

Website

https://westkelownacity.ca

Company type

Public

Founded year

2007

Operating status

Operating

Headcount range

101–250 employees

Short description

The City of West Kelowna is a British Columbia municipal government incorporated in 2007 that provides water, fire and rescue, RCMP coordination, roads, parks, recreation, waste management, permitting, and property taxation services to approximately 36,000 residents and local businesses within its municipal boundaries.

Ownership category

akta.pro rank

Product category

Municipal Government Services

NAICS

Executive Offices (921110), Water, Sewage and Other Systems (2213), Administration of Housing Programs, Urban Planning, and Community Development (9251), Administrative and Support Services (561)

SIC

Electric, Gas & Sanitary Services (4900), Water Supply (4941), Sanitary Services (4950)

akta.pro primary industry

Mayor/City Manager & General Administration (BPAIACAA)

akta.pro secondary industries

Public Works & Municipal Infrastructure (Streets, Stormwater, Facilities) (BPAIACAF), Parks, Recreation & Cultural Services (BPAIACAI), Municipal Tax & Revenue Administration (Local) (BPAIACAD), Public Works / In-House Municipal Collection Operations (EUAIAAAF)

Keywords

• Municipal government services
• Public utilities
• Recreation facilities
• Property taxation
• Building permits

Headquarters

HQ city

West Kelowna, British Columbia

HQ country

Canada

HQ region

North America

Offices10 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Technology or R&D, Supply Chain

Revenue model

1. Property Tax Revenue: The primary municipal revenue stream derived from property assessments. Generates approximately $52.9 million annually in property tax revenue to maintain city services.
2. Facility Rentals: Revenue generated from renting community facilities such as the Westbank Lions Community Centre, arenas, aquatic centre, and other recreation facilities for events, weddings, meetings, and activities.
3. Recreation Program Fees: Fees collected for recreation programs and activities including skating lessons, fitness classes, and various recreation programs.
4. Development Cost Charges: Fees charged to developers for new construction to fund infrastructure improvements related to growth.
5. Utility Billing: Revenue from water, sanitation, and other utility services provided to residents and businesses.
6. Business Licences: Fees collected from businesses operating within the city for regulatory compliance.
7. Building Permits and Inspections: Fees for construction permitting and inspection services.

Pricing tiers

Distribution channels5 records

Marketing channels11 records

Core offering

The City of West Kelowna is a municipal government that delivers public services to residents, businesses, and visitors within its boundaries. Core offerings include water and wastewater utilities, fire and rescue, RCMP policing, bylaw compliance, roads and snow control, parks, recreation facilities, building permits, business licensing, property taxation, and community events. Services are delivered through a new purpose-built City Hall opened in 2024, online portals, and a network of 142+ parks and recreation facilities.

Product overview

The City of West Kelowna is a municipal government that provides a comprehensive suite of public services and community facilities. The city's offerings span five main service areas: Building, Business & Development (including the CityView Portal for permits and licensing, Maps & GIS, and economic development); City Hall (budget, bylaws, elections, property taxes, and utility billing); City Services (fire rescue, bylaw compliance, roads, water, wastewater, garbage/recycling, transit, and emergency preparedness); and Parks, Recreation & Facilities (including arenas, aquatic centre, community halls, seniors centre, sports fields, and various recreation programs). The core digital infrastructure includes an online services portal for service requests and payments, the CityView Portal for development and permitting services, and interactive mapping/GIS tools. Facilities include Jim Lind Arena, Royal LePage Place Arena, Johnson Bentley Memorial Aquatic Centre, Multi Sport Dome, Westbank Lions Community Centre, Seniors Centre, Lakeview Heights Community Hall, and Julia's Junction Inclusive Play Space. Recreation programs include summer concerts (Music in the Park), Park Play Days, Winterfest, Pop-Ups on the Plaza, and various sports leagues and fitness classes.

Differentiator

Problem solved

Functional benefit

Products and services

• CityView Portal

Named customers3 records

Segments3 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

17 partnerships are on record, tiered core and minor.

• Westbank First NationcoreStrategic or Co-development PartnerWestbank First Nation is a key community partner in the City Hall development project. The Nation blessed the site on the traditional territory of the Okanagan/Syilx people and provided input on incorporating Indigenous art, language and culture elements throughout the building. This partnership represents ongoing collaboration for community events and development.
• Regional District of Central OkanagancoreStrategic or Co-development PartnerThe City works with RDCO for regional services including solid waste and recycling programs, transfer station operations, sterile insect release for orchards, Green Bay dredging, and other regional infrastructure and environmental programs.
• Creative OkanaganminorGTM or Marketing PartnerCreative Okanagan serves as the creative producer for Music in the Park, organizing the lineup of performers for the summer concert series.
• RE/MAX (BC/West Kelowna)minorGTM or Marketing PartnerRE/MAX is the presenting sponsor for Music in the Park 2026 summer concert series.
• Pattison MediaminorGTM or Marketing PartnerMedia sponsor for Music in the Park including The Lizard 104.7, Beach Radio 103.1, and OV 103.9.
• Westside Senior Citizens' Service AssociationcoreStrategic or Co-development PartnerA registered charity and non-profit organization that operates all programs and events at the Westside Seniors Activity Centre. The City owns and maintains the building while supporting accessibility and affordability through low-cost rent.
• West Kelowna Economic Development CorporationcoreStrategic or Co-development PartnerA subsidiary organization under Economic Development that supports local business growth and economic initiatives in West Kelowna.
• Visit WestsideminorGTM or Marketing PartnerGenerous supporter of Pop-Ups on the Plaza community events.
• Pushor Mitchell LLPminorGTM or Marketing PartnerEvent sponsor for Music in the Park 2026.
• HearingLife CanadaminorGTM or Marketing PartnerEvent sponsor for Music in the Park 2026.
• United Way BCminorGTM or Marketing PartnerEvent sponsor for Music in the Park 2026.
• Save-On-Foods (Westbank)minorGTM or Marketing PartnerEvent sponsor for Music in the Park 2026.
• Just4FunminorGTM or Marketing PartnerEvent sponsor for Music in the Park 2026.
• Okanagan Regional LibrarycoreStrategic or Co-development PartnerORL branch co-located in the new City Hall/Library building. Joint facility offering combined civic services and library resources.
• Government of CanadacoreStrategic or Co-development PartnerFederal government provided funding support for Julia's Junction - Inclusive Play Space project at Westbank Centre Park.
• PURKIDS Charitable FoundationcoreStrategic or Co-development PartnerCharitable foundation that was a key donor/sponsor for Julia's Junction - Inclusive Play Space project.
• Pacific Sport OkanaganminorStrategic or Co-development PartnerProject partner for Julia's Junction inclusive play space.

Scale indicators8 records

Recent moves6 records

Expansion highlights4 records

Regional players

• City of Salmon Arm: BC interior municipality of similar population size with parallel service delivery (water, sewer, recreation, parks). Comparable in rural-urban mix and reliance on tourism and recreation revenue.
• City of Nelson: Small BC municipality in a different region (Kootenays) operating a comparable portfolio of municipal services. Useful for benchmarking service delivery models in a small-city, tourism-influenced setting.
• Town of Osoyoos: Small South Okanagan-Similkameen municipality with a similar municipal service profile and acute water/drought management exposure. Comparable in scale and operating in a tourism-driven economy with seasonal demand swings.

Direct peers

• City of Kelowna: The adjacent larger Okanagan municipality with a comparable service portfolio (water, fire, parks, recreation, permitting). It is the most directly comparable peer given shared geography, similar climate risks, and a resident-vs-resident service model.
• District of Lake Country: Neighboring Central Okanagan municipality providing similar municipal services (water, parks, recreation, building permits) to a comparable-sized population. Operates in the same regional governance context and faces identical climate risks.
• City of Vernon: North Okanagan municipality of similar size operating comparable service lines including water treatment, recreation facilities, parks, and property tax administration. Shares similar climate exposure (wildfire, drought) and small-team operational profile.
• District of Peachland: Small South Okanagan municipality delivering a similar municipal service mix to a comparable population. Provides a peer benchmark for staffing levels, tax base composition, and recreation programming at small-city scale.
• City of Penticton: Mid-sized BC interior city delivering the same core municipal services (water, sewer, fire, recreation, property tax, permitting). Comparable in population scale and service breadth, with similar tourism and seasonal demand patterns.

Others

• Regional District of Central Okanagan (RDCO): Regional partner that delivers solid waste, recycling, and other regional services on behalf of West Kelowna and other member municipalities. Functions as a service counterpart and ecosystem participant rather than a direct competitor.

Broad incumbents

• City of Kamloops: Larger BC interior municipality offering a similar full suite of municipal services (utilities, RCMP support, recreation, permitting). Useful as a scaled-up reference point for service delivery and ERP benchmarking.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat3 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/WestKelownaCity
• YouTubeyoutube.com/channel/UCgOyO75zPmyCGJU0SxuIU6A
• Facebookfacebook.com/cityofwestkelowna
• LinkedInlinkedin.com/company/cityofwestkelowna
• Instagraminstagram.com/westkelownacity

Revenue estimate

Valuation estimate

Number of profiles

Profiles1 record

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about City of West Kelowna