West One
West One is a London-based firm of Chartered Building Surveyors founded in 2011, specialising in building defects diagnosis and insurance reinstatement for residential and commercial properties, serving homeowners, high net worth individuals, loss adjusters, brokers, and national organisations.
- Company typePrivate
- Founded2011
- HeadquartersLondon, United Kingdom
- Headcount1–10
- GTM typeB2B
- OfferingServices
What West One does
West One is a privately held, founder-owned firm of Chartered Building Surveyors headquartered in London, established in April 2011 by Neil Lofting. The practice specialises in building defects diagnosis and the reinstatement of residential and commercial properties following insurance claim events, with stated experience ranging from £30,000 escape of water claims to £5.0m hotel fires. Services span insurance claims handling, building surveys, building defects diagnosis, expert witness and expert determination, dilapidations, party wall matters, and condition surveys, with director-level involvement guaranteed on every instruction.
The underlying technology stack is conventional professional surveying equipment augmented by early adoption of Matterport 3D scanning, which the firm uses on larger claims to deliver walkthrough tours, embedded measurements, and remote validation. Diagnostic tools include thermo-hygrometers, drainage CCTV cameras, drones, carbide meters, thermal imaging cameras, and 3D scanners. The firm operates as a completely independent practice, is RICS-regulated, and produces Part 35 compliant expert reports. Delivery is handled by a small team of four listed professionals (two directors and two building surveyors) from a London base, covering South East England day-to-day with capacity for national projects.
The business model is professional services on a quote-based pricing structure, with no publicly disclosed rates or contracts. Revenue streams are diversified across insurance reinstatement work, pre-purchase surveys, expert witness instructions, dilapidations, and party wall work. Customer segments include individual homeowners, high net worth individuals, independent loss assessors, loss adjusters, brokers, and national organisations. The firm is bootstrapped with no external funding, parent company, or institutional ownership. Marketing is primarily organic, leveraging LinkedIn, Instagram, Facebook, a YouTube channel, and a Knowledge Hub of downloadable resources to drive inbound enquiry.
West One firmographics
Firmographics- Name
- West One
- Legal name
- West One Surveyors
- Website
- https://westone-uk.com
- Company type
- Private
- Founded year
- 2011
- Operating status
- Operating
- Headcount range
- 1–10 employees
- Short description
- West One is a London-based firm of Chartered Building Surveyors founded in 2011, specialising in building defects diagnosis and insurance reinstatement for residential and commercial properties, serving homeowners, high net worth individuals, loss adjusters, brokers, and national organisations.
- Ownership category
- akta.pro rank
West One industry classification
Industry- Product category
- Professional Building Surveying Services
- NAICS
- Building Inspection Services (541350)
- SIC
- Services-To Dwellings & Other Buildings (7340)
- akta.pro primary industry
- Insurance Claims Estimation, Documentation & Managed Repair (HSAPAOAL)
Keywords
Where West One is headquartered
LocationHeadquarters
- HQ city
- London
- HQ country
- United Kingdom
- HQ region
- Europe
Offices1 record
Markets served
West One business model
Business model- GTM type
- B2B
- Offering type
- Services
- Cost components
- Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure
Revenue model
- Insurance Claims Services: Specialist services for insurance reinstatement work including fire, flood, impact, storm, and subsidence claims. Experience ranges from £30,000 escape of water claims to £2.5m industrial fires and £5.0m hotel fires. Acts for home and business owners.
- Building Surveys: Comprehensive building surveys for residential and commercial properties including condition surveys and pre-lease assessments.
- Expert Services: Expert witness services and expert determination instructions on building defects, client/contractor disputes, surveyor negligence, build warranty claims, JCT contract disputes, housing disrepair, party wall matters, and landlord/tenant claims.
- Dilapidations: Acting for landlords or tenants on dilapidations claims including interim or terminal claims for landlords, and pre-lease advice, pre-dilapidations assessments, and defence for tenants.
- Party Wall Services: Advisory services for building and adjoining owners on party wall matters under the Party Wall etc. Act 1996.
Pricing tiers
| Model | Billing | Price |
|---|---|---|
| Other | Multi-year contract | Professional surveying services with quote-based pricing |
Go-to-market motion1 record
Distribution channels3 records
Marketing channels6 records
West One product offering
Product offeringCore offering
West One is an independent firm of RICS-regulated Chartered Building Surveyors delivering professional surveying services from its London base. Core work covers insurance reinstatement following fire, flood, impact, storm, and subsidence events (from £30,000 escape of water claims to £5.0m hotel fires), residential and commercial building surveys, building defects diagnosis, dilapidations for landlords and tenants, party wall services, and expert witness and expert determination instructions on construction disputes. All instructions are handled with director-level involvement and supported by diagnostic equipment including 3D scanners, thermal imaging, drones, and CCTV drainage cameras.
Product overview
West One is a firm of Chartered Building Surveyors offering a unified suite of professional surveying services. The core portfolio comprises Insurance Claims Services (handling fire, flood, impact, storm, and subsidence claims from £30,000 to £5.0m), Building Surveys for residential and commercial properties, Building Defects Diagnosis (movement, damp, timber issues), Expert Services (expert witness and expert determination), 3D Technology Services (Matterport-based 3D scanning), Dilapidations Services, Party Wall Services, and Condition Surveys. The services are delivered by RICS-regulated Chartered Building Surveyors from their London base, covering the South East and nationally as required.
Differentiator
Problem solved
Functional benefit
Products and services
- Insurance Claims Services Specialist insurance claim handling for residential and commercial properties, covering fire, flood, impact, storm, and subsidence damage from £30,000 escape of water claims to £5.0m hotel fires. Delivered for home and business owners.
- Building Surveys Comprehensive building surveys for residential and commercial properties, including detailed inspection and reporting on property condition for prospective purchasers.
- Building Defects Diagnosis Specialist diagnosis of building failures including movement, dampness (rising, falling, penetrating, condensation), and timber defects using diagnostic equipment.
- Expert Services Expert witness reports and expert determination services for building defects, client/contractor disputes, surveyor negligence, build warranty claims, JCT contract disputes, housing disrepair, party wall matters, and landlord/tenant claims.
- 3D Technology Services 3D scanning technology using Matterport for full walkthrough tours of properties, enabling desktop validation, measurements, and virtual property inspections with mattertags for damp readings, strip out works, and product information hyperlinks.
- Dilapidations Services Dilapidations advice for landlords and tenants including interim or terminal claims, pre-lease advice, pre-dilapidations assessments, and defence of claims.
- Party Wall Services Party wall matters advising building and adjoining owners under the Party Wall etc. Act 1996 with over 40 years combined experience across the team.
- Condition Surveys Pre-lease condition surveys providing written and photographic schedules to establish benchmarks of repair standard for terminal lease liabilities.
Quantifiable outcome
- Insurance claim experience ranging from £30,000 to £5.0m
- +1 more outcomes
Companies that use West One
Customer profileNamed customers4 records
Segments4 records
Ideal customer profiles5 records
West One technology and API
TechnologyTechnology focussed No
API detail
- Has API
- No
- API docs
- API detail
Core technology
AI maturity
App detail
Feature2 records
West One partnerships and signals
Strategic signalScale indicators5 records
Recent moves5 records
Expansion highlights5 records
West One competitors and assessment
Company assessmentDirect peers
- Randall Simmonett: UK Chartered Building Surveying firm focused on residential and commercial building surveys, defect diagnosis, and associated professional services. Similar mid-market positioning and core offering to West One.
- Aston Rose Chartered Surveyors: London-based Chartered Building Surveying firm offering building surveys, defect diagnosis, dilapidations, and party wall services. Geographic overlap with West One's London base and similar service mix.
- Mellersh & Harding LLP: Long-established UK Chartered Building Surveyors offering building surveys, dilapidations, project services, and party wall advice. Comparable in service breadth and SME/mid-market client orientation to West One.
- Property Tectonics: UK Chartered Building Surveyors specialising in building surveys, defect investigation, and party wall matters for residential and commercial clients. Similar independent mid-market practice model to West One.
- Tuffin Ferraby Taylor: UK building surveying practice with strong dilapidations, party wall, and building consultancy services. Direct peer in the landlord/tenant and commercial surveying services that West One also delivers.
- Malcolm Hollis LLP: UK mid-market Chartered Building Surveying practice offering building surveys, defect diagnosis, dilapidations, party wall matters, and project work. Highly comparable in size, scope, and customer mix to West One's professional services stack.
- Baily Garner: UK Chartered Building Surveyors with a strong insurance claims and building defect diagnostics practice serving insurers, loss adjusters, and property owners. Closest peer to West One's insurance reinstatement and diagnostic-led positioning.
- Charterhouse Surveyors: Mid-size UK building surveying firm providing building surveys, defect analysis, dilapidations, and party wall services. Comparable in scale, RICS-regulated delivery model, and core service mix to West One.
Broad incumbents
- e.surv Chartered Surveyors: Large UK surveying firm providing residential and commercial building surveys, valuations, and technology-driven inspection services at scale. Competes with West One in the survey space but at vastly greater scale and with a much broader institutional client base.
- Countrywide Surveying Services: One of the UK's largest residential surveying firms, part of the Countrywide network, providing high-volume building surveys and valuations. Adjacent competitor to West One's residential survey offering but operating at national scale.
Market position
Strengths5 records
Weaknesses5 records
Competitive moat3 records
Key risks5 records
Key highlights6 records
Customer concentration
West One social profiles
Digital presenceWest One compliance and trust
Trust signalCompliance1 record
West One financial estimates
Financial estimateRevenue estimate
Valuation estimate
West One leadership team
Management profileNumber of profiles
Profiles4 records
West One funding detail
Funding detailFunding overview
Funding rounds
Investors
Funding detail is available on the Subscription and Enterprise plan.Contact sales →
West One M&A and investment
M&A and investmentM&A
Investments
M&A and investment is available on the Subscription and Enterprise plan.Contact sales →
Frequently asked questions about West One
What does West One do?
West One is an independent firm of RICS-regulated Chartered Building Surveyors delivering professional surveying services from its London base. Core work covers insurance reinstatement following fire, flood, impact, storm, and subsidence events (from £30,000 escape of water claims to £5.0m hotel fires), residential and commercial building surveys, building defects diagnosis, dilapidations for landlords and tenants, party wall services, and expert witness and expert determination instructions on construction disputes. All instructions are handled with director-level involvement and supported by diagnostic equipment including 3D scanners, thermal imaging, drones, and CCTV drainage cameras.
Is West One a public or private company?
West One is a private company. It is classified as founder individual operated bootstrapped and is currently operating.
When was West One founded?
West One was founded in 2011. It employs 1 to 10 people.
Where is West One based?
West One is headquartered in London, United Kingdom, in the Europe region.
How does West One make money?
Five revenue lines are on record. Insurance Claims Services are the primary driver. The others are building Surveys, expert Services, dilapidations and party Wall Services.
Who are West One's main competitors?
Direct peers on record are Randall Simmonett, Aston Rose Chartered Surveyors, Mellersh & Harding LLP, Property Tectonics, Tuffin Ferraby Taylor, Malcolm Hollis LLP, Baily Garner and Charterhouse Surveyors. Broad incumbents are e.surv Chartered Surveyors and Countrywide Surveying Services.
Does West One have an API?
No public API is recorded for West One.
What industry is West One in?
West One's product category is Professional Building Surveying Services. Its primary akta.pro industry code is HSAPAOAL, Insurance Claims Estimation, Documentation & Managed Repair. Its NAICS code is 541350 and its SIC code is 7340.