Westside Physiotherapy & Hand Clinic

What Westside Physiotherapy & Hand Clinic does

healthOne Physiotherapy, operating under the legacy brand Westside Physiotherapy & Hand Clinic at its Vancouver location, is a founder-owned private physiotherapy practice group based in British Columbia, Canada. Founded in 2013 by physiotherapists Jenifer Jones and Trevor Fraser, both graduates of the University of Western Ontario (1996), the group operates three clinic locations in Vancouver, Surrey, and Mission, supported by approximately 18 staff including physiotherapists, kinesiologists, occupational therapists, and administrative personnel. The Vancouver site was added in 2019 through the acquisition of Westside Physiotherapy, which remains the corporate name referenced in this analysis.

The practice delivers a multidisciplinary, multimodal physiotherapy portfolio built around core offerings in orthopedic and sports injury rehabilitation, hand and upper limb therapy (provided by Certified Hand Therapists), temporomandibular disorder treatment (by CCTT-certified therapists), facial palsy neuromuscular retraining, and vestibular rehabilitation. Adjacent services include dry needling/IMS, fascial manipulation, Storz radial shockwave therapy, kinesiology-led post-MVA rehabilitation, and Telehealth consultations via the Jane App platform. Differentiated clinical infrastructure includes formal paid Fellowship programs in CHT, TMD, and Facial Palsy, plus a New Graduate Mentorship Program, supported by recognized experts including Susan Rankin (37+ years facial palsy, St. Paul's Hospital/UBC affiliation). The Activate Muscle & Joint Lotion, a proprietary Arnica and Calendula topical brand developed by co-owner Jenifer Jones, extends the company's footprint beyond clinical services.

Revenue is generated through fee-for-service physiotherapy billed directly to patients or to third-party payors including ICBC, WorkSafe BC, MSP, DVA, RCMP, and 30+ employer benefit plans via an integrated direct billing portal. The patient acquisition motion is direct-to-consumer supported by physician referral channels, while distribution is delivered through three physical clinics plus Telehealth. The company has no external investment, operates as a private practice, and pursues strategic partnerships (e.g., N.B.H. Clinic for interdisciplinary care) to broaden its rehabilitation offering.

Name

Westside Physiotherapy & Hand Clinic

Legal name

healthOne Physiotherapy

Website

https://westsidephysio.com

Company type

Private

Founded year

2013

Operating status

Operating

Headcount range

11–50 employees

Short description

healthOne Physiotherapy is a founder-owned private physiotherapy practice group operating three clinics across Metro Vancouver, Surrey, and Mission, BC, offering orthopedic, hand therapy, TMJ, facial palsy, vestibular, and Telehealth rehabilitation to individual patients and third-party insurance payors.

Ownership category

akta.pro rank

Product category

Physiotherapy Services

NAICS

Offices of Physical, Occupational and Speech Therapists, and Audiologists (62134), Offices of Physical, Occupational and Speech Therapists, and Audiologists (621340)

SIC

Services-Specialty Outpatient Facilities, Nec (8093), Services-Health Services (8000)

akta.pro primary industry

Orthopedic & Sports Rehabilitation Centers (HLAFAFAI)

akta.pro secondary industries

Hand & Upper Extremity Therapy (OT/CHT) (HSADAIAH), Orthopedics & Sports Medicine Telemedicine Platforms (HLALAGAO)

Keywords

• Physiotherapy services
• Hand therapy treatment
• Orthopedic rehabilitation
• Temporomandibular therapy
• Vestibular rehabilitation

Headquarters

HQ city

Vancouver

HQ country

Canada

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Physiotherapy Services: Fee-for-service physiotherapy treatments billed directly to patients or insurance providers including WSBC, ICBC, MSP, employer benefits, DVA, RCMP
2. Products: Sale of Activate Muscle & Joint Lotion at clinic locations

Pricing tiers

Go-to-market motion2 records

Distribution channels2 records

Marketing channels4 records

Core offering

healthOne Physiotherapy operates a multi-location private-practice physiotherapy clinic group in British Columbia, delivering hands-on musculoskeletal assessment, manual therapy, exercise prescription, and specialized rehabilitation programs across orthopedics, hand/upper limb, TMJ, facial palsy, vestibular disorders, and post-surgical recovery. The company also offers Telehealth consultations, a proprietary consumer topical lotion (Activate), and paid clinical fellowship and mentorship programs for therapists.

Product overview

healthOne is a multidisciplinary physiotherapy clinic network operating three locations (Mission, Surrey, and Westside/Vancouver). The company offers a unified platform of clinical services centered on physiotherapy and hand therapy, supplemented by specialized programs including TMJ/temporomandibular disorders, facial palsy rehabilitation, vestibular rehabilitation, dry needling/IMS, fascial manipulation, shockwave therapy, kinesiology, and telehealth. The portfolio is coordinated through a single electronic charting system (Jane) and includes a consumer wellness product (Activate Muscle & Joint Lotion). Professional development programs including CHT, TMD, and Facial Palsy Fellowships, along with a New Graduate Mentorship Program, support therapist training and retention. All services are available across the three clinic locations with telehealth alternatives for remote access.

Differentiator

Problem solved

Functional benefit

Brands

• Activate: An all-natural muscle and joint lotion originally formulated for healthcare professionals, created by co-owner Jenifer Jones to support patient care. Contains Arnica and Calendula for cooling relief.

Products and services

• Physiotherapy General orthopedic and sports injury treatment utilizing manual hands-on therapy, exercise prescription, dry needling, and other evidence-based techniques for individual patients.
• Hand & Upper Limb Therapy Specialized post-traumatic and post-surgical upper extremity therapy delivered by Certified Hand Therapists (CHT), including wound care, custom splint fabrication, and specialized exercise programs.
• TMJ (Jaw) Disorders Treatment Temporomandibular joint disorder treatment involving myofascial pain management of masticatory and cervical musculature, provided by Certified Cervical and Temporomandibular Therapists (CCTT).
• Facial Palsy Rehabilitation Facial Neuromuscular Retraining (FNMR) therapy for peripheral facial palsies including Bell's Palsy, addressing synkinesis and facial symmetry through soft tissue mobilization and specific movement retraining.
• Vestibular Rehabilitation Specialized balance and vertigo treatment including BPPV maneuvers, manual techniques, and vision/coordinating exercises for inner ear disorders.
• Dry Needling / IMS Intramuscular Stimulation (IMS) and acupuncture techniques for treating musculoskeletal conditions through certified physiotherapists trained in Chan Gunn IMS, Functional IMS, or Anatomical IMS.
• Fascial Manipulation Soft tissue manual therapy method targeting densifications between myofascial structure layers to treat sub-acute and chronic myofascial pain and dysfunction.
• Shockwave Therapy Radial Shockwave Therapy (RSWT) using the Storz shockwave system for non-invasive treatment of chronic muscle and tendon conditions including tendinosis.
• Kinesiology & Post MVA Rehab One-on-one exercise programs and motor vehicle accident rehabilitation led by kinesiologists, including return-to-work planning and lifestyle conditioning programs.
• Telehealth Services Remote physiotherapy consultations via secure video platform covering physiotherapy, hand therapy, TMJ disorders, and facial palsy rehabilitation.
• Activate Muscle & Joint Lotion All-natural topical lotion with Arnica and Calendula for cooling relief of sore muscles and achy joints, originally formulated for healthcare professionals.
• CHT Fellowship Program Paid fellowship for physiotherapists to become Certified Hand Therapists (CHT) through structured didactic, practical, and supervised clinical learning.
• TMD Fellowship Program Fellowship position combining general orthopedic work with Temporomandibular Joint Disorders specialization, preparing therapists for CCTT certification.
• Facial Palsy Fellowship Program Fellowship for physiotherapists to gain expertise in assessing and treating facial palsies through Facial Neuromuscular Retraining techniques.
• New Graduate Mentorship Program Flexible mentorship program for new graduate physiotherapists featuring weekly one-on-one mentoring, in-clinic mentorship, and professional development support.

Quantifiable outcome

• 85% of Bell's Palsy patients achieve good recovery

Named customers3 records

Segments5 records

Ideal customer profiles1 record

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Feature3 records

Partnerships

One partnership is on record.

• Neural & Behavioural Health Clinic (N.B.H. Clinic)coreStrategic or Co-development PartnerInterdisciplinary care partnership delivering comprehensive rehabilitation services. N.B.H. Clinic provides neuroplasticity-informed counselling, chronic pain counselling, and integrated health counselling. Together they offer a distinctive model of interdisciplinary care for patients recovering from injury, pain, concussion, or complex physical symptoms.

Scale indicators5 records

Recent moves9 records

Expansion highlights5 records

Direct peers

• ATI Physical Therapy: Large US multi-specialty physiotherapy chain with ~900 clinics offering orthopedic, sports, hand, and specialty rehabilitation. Closely comparable multi-modality service model and clinic-network delivery, though operating at far greater scale in a different healthcare system.
• Team Rehabilitation: US-based outpatient PT chain with 200+ clinics focused on orthopedic and sports therapy. Closely comparable multi-clinic outpatient rehab delivery, though operating in a different payer environment.
• Athletico Physical Therapy: US PT chain with 500+ clinics specializing in orthopedic and sports rehabilitation, occupational therapy, and specialty programs. Directly comparable multi-modality specialty model and clinic-network delivery structure.
• Strive Health & Performance: Canadian multi-clinic physiotherapy and rehabilitation group with specialty services including hand therapy and sports rehab. Closely comparable Canadian multi-clinic specialty PT operator.
• Pivot Physical Therapy: US multi-clinic outpatient PT provider with specialty programs including sports, hand, and vestibular therapy. Closely comparable multi-specialty clinic-network delivery model.

Broad incumbents

• CBI Health Group: Major Canadian rehabilitation provider with 250+ clinics delivering physiotherapy, occupational therapy, and specialty rehab. Comparable multi-clinic model and BC presence, but operates at much larger scale with broader employer and government contracts.
• Lifemark Health Group: Canada's largest physiotherapy and rehabilitation network with 300+ clinics nationwide. Directly comparable as a multi-clinic PT operator, but broader portfolio (rehabilitation, occupational health, mental health) and PE-backed scale give it wider scope than healthOne's specialist-focused model.

Regional players

• Back in Motion Health: Australian multi-clinic rehabilitation group offering physiotherapy, occupational therapy, hand therapy, and specialist programs. Comparable multidisciplinary specialty delivery model, but operates in a different geographic and payer market.
• NeuPath Centre for Pain & Wellness: Canadian operator of multidisciplinary pain, rehab, and wellness clinics across several provinces. Overlaps with healthOne in multi-modality orthopedic and chronic-pain therapy, though focused more on physician-led pain management than specialty PT niches.

Emerging players

• Integrative Physiotherapy & Wellness: Smaller Canadian multi-clinic operator with multidisciplinary, multi-modality physiotherapy focus. Directly comparable in delivery model and Canadian market context, though at smaller scale.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/westside-physiotherapy-&-hand-clinic

Revenue estimate

Valuation estimate

Number of profiles

Profiles10 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Westside Physiotherapy & Hand Clinic