West Hawaii Mediation Center

What West Hawaii Mediation Center does

West Hawaii Mediation Center (WHMC) is a 501(c)(3) nonprofit organization founded in 1988 that provides conflict resolution services throughout the West Hawaii region, including the communities of Waimea, Kailua-Kona, and Kamuela. Its service portfolio centers on confidential, voluntary mediation for neighbor, family, divorce, landlord-tenant, consumer-merchant, real estate, condominium, civil rights, and parenting plan disputes, delivered through a co-mediator model pairing two trained neutral mediators per session. Beyond core mediation, WHMC operates four specialized verticals: Peer Mediation training for K-12 schools (delivered at no cost to schools), Restorative Justice programs including victim-offender conferencing and Peace Circles, Workplace Conflict Services (training, employee mediation, and coaching), and Group Facilitation. It also runs fee-based training programs, including a 24-hour Basic Mediation Training at $295 per participant and Peace Circle Facilitator Training.

The organization employs a small professional staff of 7 supported by a much larger trained volunteer mediator corps recruited from the community, and is governed by a Board of Directors. WHMC is a member of the statewide Mediation Centers of Hawaii (MCH) consortium of five independent nonprofit centers, which is partially funded by the Hawaii State Judiciary via the Center for Alternative Dispute Resolution; WHMC also participates in the Act 278 Eviction Mediation Program. Its underlying technology stack is minimal and consumer-facing: a WordPress website, a 24/7 Google Forms intake portal, Zoom for virtual mediation, and Instagram plus a monthly email newsletter for community engagement. There is no proprietary software product, mobile app, or AI capability disclosed.

WHMC's revenue mechanics combine multiple streams: (1) sliding-scale mediation session fees ranging from $70 to $485 per person per session based on annual income, with some court-referred cases eligible for free service; (2) unit-priced workplace services at $150/hour for training, $250 per employee mediation session, and $100/hour for coaching; (3) Basic Mediation Training tuition at $295 per participant; (4) tax-deductible donations and recurring fundraising events such as the annual Pickleball for Peace Tournament; and (5) State Judiciary and grant funding. Distribution is hybrid: phone intake, self-serve online forms, virtual Zoom mediation, in-person offices in Waimea and Kailua-Kona, and direct outreach to schools and workplaces. Customer segments are horizontal, spanning self-referred individuals, court-referred cases, K-12 schools, and business/workplace clients, with no disclosed revenue figures or external equity backing.

Name

West Hawaii Mediation Center

Legal name

West Hawaii Mediation Center

Website

https://whmediation.org

Company type

Private

Founded year

1988

Operating status

Operating

Headcount range

1–10 employees

Short description

West Hawaii Mediation Center is a 501(c)(3) nonprofit founded in 1988 providing community-based mediation, peer mediation, restorative justice, and workplace conflict resolution services across West Hawaii through 7 professional staff and a trained volunteer mediator corps.

Ownership category

akta.pro rank

Product category

Alternative Dispute Resolution

NAICS

Other Individual and Family Services (624190)

SIC

Services-Social Services (8300)

akta.pro primary industry

Mediation, Negotiation Support & Peace Processes (BPADAFAC)

akta.pro secondary industries

Restorative Practices, Conflict Resolution & Discipline Alternatives (EDAKAMAG), Peer Mediation, Conflict Resolution & Prosocial Playground Programs (Early Years) (EDACAOAJ)

Keywords

• Mediation services
• Alternative dispute resolution
• Restorative justice
• Conflict resolution training
• Community mediation

Headquarters

HQ city

Kamuela

HQ country

United States

HQ region

North America

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Marketing or Sales, Others

Revenue model

1. Mediation Session Fees: Sliding scale fees based on annual income, ranging from $70 to $485+ per person per session. Some court-referred cases eligible for free services. Sessions last up to 3 hours.
2. Professional Development Training: Customized workplace conflict management training at $150/hour for up to 20 participants. Employee mediation services at $250/session. Peaceful workplace coaching at $100/hour.
3. Mediation Training Program: Basic Mediation Training fee of $295 per participant, including training materials. Training is 24 hours over multiple sessions.
4. Donations and Fundraising: Tax-deductible donations accepted. Community fundraising events including Pickleball for Peace Tournament. Nonprofit 501(c)(3) organization.
5. Public/Private Funding Partnerships: Partially funded by State Judiciary via Center for Alternative Dispute Resolution. Additional funding through donors and organizational grants.

Pricing tiers

Go-to-market motion3 records

Distribution channels6 records

Marketing channels7 records

Core offering

West Hawaii Mediation Center provides community-based alternative dispute resolution services, including mediation, facilitation, restorative justice, peer mediation, and workplace conflict resolution for individuals, families, schools, employers, courts, and community organizations across West Hawaii. It also delivers training programs for mediators, educators, and community members, supported by a volunteer mediator corps and funded in part through Hawaii State Judiciary contracts, donations, and training fees.

Product overview

West Hawaii Mediation Center is a 501(c)(3) nonprofit organization founded in 1988 providing an array of conflict resolution services throughout West Hawaii. The organization operates a service portfolio centered on mediation as its core offering, supplemented by specialized programs including Peer Mediation (school-based), Restorative Justice, Workplace Conflict Resolution Services, and Facilitation Services. Training programs include Basic Mediation Training and Peace Circle Facilitator Training. The Center also provides resources such as a Co-Parenting Workbook. Services are delivered through trained volunteer mediators and professional staff, with sessions available in-person in Kona and Waimea as well as virtually via Zoom.

Differentiator

Problem solved

Functional benefit

Products and services

• Community Mediation Services Mediation sessions for individuals, families, and neighbors to resolve interpersonal and community disputes confidentially, facilitated by trained mediators at the Kamuela/Waimea and Kailua-Kona offices.
• Peer Mediation Program School-based conflict resolution program that trains students to serve as peer mediators, addressing student-to-student disputes within West Hawaii schools.
• Restorative Justice Program Restorative justice processes that bring affected parties together to repair harm, used in school and community settings as an alternative to punitive discipline or formal adjudication.
• Workplace Conflict Resolution Services Mediation and facilitation services for employers and employees to resolve workplace disputes, improve communication, and address interpersonal or team conflict in West Hawaii organizations.
• Facilitation Services Neutral facilitation of group meetings, community dialogues, and organizational discussions led by trained facilitators for groups, agencies, and community stakeholders.
• Mediation and Conflict Resolution Training Programs Training programs that teach mediation, conflict resolution, and restorative justice skills to community members, educators, and aspiring volunteer mediators.

Quantifiable outcome

• Mediation can resolve disputes more quickly than the court process
• +4 more outcomes

Named customers6 records

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Partnerships

Four partnerships are on record, tiered core and minor.

• Mediation Centers of Hawaii (MCH)coreStrategic or Co-development PartnerWHMC is a member of this statewide organization made up of five independent, nonprofit mediation centers. Each center is partially funded by the State Judiciary via the Center for Alternative Dispute Resolution.
• HANO (Hawai'i Association of Nonprofits)coreStrategic or Co-development PartnerWHMC is a proud member of HANO, the statewide association supporting and representing nonprofits in Hawaii.
• NAFCM (National Association for Community Mediation)minorStrategic or Co-development PartnerWHMC is a member of NAFCM, providing connection to national community mediation resources and best practices.
• Hawai'i Island United WaycoreStrategic or Co-development PartnerWHMC is a member of Hawai'i Island United Way, supporting community funding and resources.

Scale indicators3 records

Recent moves6 records

Expansion highlights6 records

Broad incumbents

• JAMS: Largest private alternative dispute resolution provider in the U.S., offering mediation, arbitration, and ADR administration. Represents the commercial, for-profit pole of the same mediation market WHMC serves through its community/nonprofit lens.
• American Arbitration Association: Established national ADR organization providing mediation and arbitration services across commercial, labor, and consumer disputes. Broad incumbent in the same overall conflict-resolution space, though focused on higher-value commercial matters.

Others

• National Association for Community Mediation (NAFCM): Membership association of community mediation centers of which WHMC is itself a member. Functions as the national convening body and capacity-builder for the community mediation sector that WHMC operates within.

Direct peers

• New York Peace Institute: Nonprofit community mediation center providing court-referred and voluntary mediation, peer mediation in schools, and restorative justice. Highly comparable in mission, volunteer-corps model, and sliding-scale fee structure to WHMC.
• Community Boards: San Francisco-based nonprofit community mediation program offering neighborhood, family, and workplace conflict resolution with volunteer mediators — closely analogous operating model to WHMC.
• Ku'ikahi Mediation Center: Independent nonprofit community mediation center serving East Hawaii (Hilo), a fellow MCH member. Offers the same peer mediation, restorative justice, and conflict resolution training portfolio with overlapping state judiciary funding streams.
• Center for Community Solutions: California-based nonprofit providing mediation, restorative justice, and violence-prevention services including peer mediation in schools. Strong overlap with WHMC's K-12 peer mediation and restorative justice portfolio.
• The Peace Center: Nonprofit organization offering community mediation, conflict resolution training, and restorative justice programs. Highly comparable operating model to WHMC with sliding-scale fees and volunteer mediator corps.
• Mediation Centers of Hawaii: Statewide association of the five independent nonprofit mediation centers of which WHMC is a member. Direct peer offering the same core community mediation, restorative justice, and court-referred services on neighboring Hawaiian islands.

Emerging players

• Resolution Systems Institute: Nonprofit focused on court-based alternative dispute resolution systems and community mediation capacity-building. Comparable in mission around expanding access to ADR, with more emphasis on system-level consulting than direct case delivery.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights6 records

Customer concentration

• Instagraminstagram.com/westhawaiimediation
• LinkedInlinkedin.com/company/west-hawaii-mediation-center

Revenue estimate

Valuation estimate

Number of profiles

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about West Hawaii Mediation Center