Wiener Wohnen

What Wiener Wohnen does

Wiener Wohnen is the municipal housing authority of the City of Vienna (Stadt Wien), managing approximately 220,000 municipal apartments across 1,800 residential complexes in all 23 districts, serving roughly 500,000 residents — about one quarter of Vienna's population. It is recognized as the largest municipal housing authority in Europe, having operated continuously since 1919, and is wholly owned by the City of Vienna. The entity administers indefinite-tenure leases under Vienna's regulated social housing policy and is led on an interim basis by Direktorin Mag.a Katharina Klement, with operational delivery supported by two service subsidiaries — Wiener Wohnen Kundenservice GmbH (tenant-facing and technical services) and Wiener Wohnen Hausbetreuung (building maintenance) — plus a minority stake in WISEG.

The technology platform centers on the Kund*innenportal (customer portal), which consolidates rental account management, laundry booking, document requests, and electronic service-card functions, and is accessed via the Stadt Wien Konto single sign-on (built on Keycloak). Sub-products include Mietzinskonto (rental account), Waschtage (laundry days), Meine Mietdaten (rental data), and Service-Karte (electronic access for shared laundry rooms via the naTürlich sicher system). The tenant-facing portal is complemented by a separate B2B procurement portal and the Wohnungsanzeiger apartment listing system. Recent platform investments include the Wohnungsvergabe NEU allocation overhaul (launched 2025-09-22) and the Wohnungsanzeiger redesign (2025-07-02).

Revenue is generated through a direct-to-consumer subscription rental model: monthly rents of €250–630+ for residential apartments (set under Vienna's social housing policy, no brokerage fees), leases on approximately 5,129 commercial premises, leases on 47,500+ parking/garage spaces, storage magazine rentals, and bicycle box rentals at €8/month. Capital is recycled into the portfolio via the €1+ billion renovation program deployed since 2008 and the Gemeindewohnungen NEU new-construction program. Customer segments served include low-income housing-needy individuals and families, persons with disabilities, small commercial tenants, and Vienna residents requiring parking.

Name

Wiener Wohnen

Legal name

Stadt Wien – Wiener Wohnen

Website

https://wienerwohnen.at

Company type

Private

Founded year

1919

Operating status

Operating

Headcount range

11–50 employees

Short description

Wiener Wohnen is the municipal housing authority of Vienna, managing approximately 220,000 apartments across 1,800 complexes in all 23 districts and serving roughly 500,000 residents as Europe's largest municipal housing provider under a regulated subscription rental model.

Ownership category

akta.pro rank

Product category

Public Housing / Municipal Housing Authority

NAICS

Residential Property Managers (531311), Real Estate Property Managers (53131), Lessors of Nonresidential Buildings (except Miniwarehouses) (531120)

SIC

Operators Of Apartment Buildings (6513), Real Estate Operators (No Developers) & Lessors (6510), Operators Of Nonresidential Buildings (6512)

akta.pro primary industry

Residential Lease Administration & Tenant Services (BPAJAFAL)

akta.pro secondary industries

Affordable & Subsidized Housing Property Management (LIHTC, Section 8) (BPAJAFAD), Build-to-Rent (BTR) Community Management (BPAJAFAC)

Keywords

• Municipal housing services
• Affordable housing rental
• Social housing authority
• Residential property management
• Public housing administration

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices4 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Infrastructure, Supply Chain, Technology or R&D, Marketing or Sales

Revenue model

1. Mietzins (Residential Rent): Monthly rental income from approximately 220,000 municipal apartments. Rents are calculated based on apartment category, size, and amenities. Rent contracts are indefinite (unbefristet) providing long-term tenancy relationships.
2. Commercial Space Rental: Rental income from approximately 5,129 commercial premises (Lokale) managed across the housing portfolio, including shops, offices, medical practices, and studios.
3. Parking and Garage Rental: Monthly rental income from approximately 47,000+ parking and garage spaces offered to Vienna citizens regardless of whether they are municipal tenants.
4. Bicycle Box Rental: Monthly rental of €8 (net) for secure bicycle storage boxes installed in residential courtyards.
5. Magazine/Storage Rental: Rental of storage spaces (Magazine), typically former laundry rooms in basements or attics, for private or business use.

Pricing tiers

Go-to-market motion1 record

Distribution channels5 records

Marketing channels6 records

Core offering

Wiener Wohnen is the municipal housing authority of the City of Vienna, managing approximately 220,000 municipal apartments across 1,800 residential buildings in all 23 districts of Vienna under indefinite-term rent contracts at regulated, affordable prices. Beyond residential rentals, it rents approximately 5,129 commercial premises, 47,500+ parking and garage spaces, bicycle boxes, and storage rooms to tenants and Vienna citizens. Tenant services are delivered through the Kund*innenportal customer portal, brick-and-mortar Service-Centers, and the 24/7 Service-Nummer hotline, supported by wholly owned subsidiaries for customer service and building maintenance.

Product overview

Wiener Wohnen is the municipal housing management company of the City of Vienna, operating as the largest communal housing administration in Europe. The product portfolio centers on the Kund*innenportal (Customer Portal), a comprehensive online platform through which approximately 500,000 residents in 1,800 community housing complexes manage their rental accounts, book laundry facilities, access documents, and request services. The portal integrates with dedicated sub-products including Mietzinskonto (rental account management), Meine Mietdaten (rental data access), Service-Karte (customer card for laundry and payment services), and the Wohnungsanzeiger (apartment finder listing system). The ecosystem extends to the Wiener Wohnen Podcast for community engagement, B2B procurement portal for suppliers, and the Gemeindebau(t) building program for new housing construction. Tenants access services via the Stadt Wien Konto single sign-on system.

Differentiator

Problem solved

Functional benefit

Products and services

• Municipal Apartment Rental (Gemeindewohnung) Long-term affordable rental of municipal apartments (sizes from 27m\u00b2 to 140m\u00b2+) across all 23 Vienna districts under indefinite-term contracts with no brokerage fees. Available to Vienna residents with a valid Wiener Wohn-Ticket.
• Commercial Space Rental (Lokale) Rental of approximately 5,129 commercial premises across Vienna's municipal housing portfolio, including shops, offices, medical practices, studios, and workshops. Targeted at small businesses, traders, medical practitioners, artists, and freelancers.
• Parking and Garage Space Rental Monthly rental of approximately 47,500+ parking and garage spaces offered to Vienna citizens regardless of municipal tenant status. Priority given to residents of the same building, mobility-impaired individuals, and medical professionals.
• Bicycle Box Rental (Fahrradbox) Monthly rental of secure bicycle storage boxes installed in residential courtyards at \u20ac8/month (net). Minimum 5 interested parties required before new boxes are installed in a courtyard.
• Storage / Magazine Rental (Magazin) Rental of storage spaces (Magazine), typically former laundry rooms in basements or attics, for private or business use.
• Direktvergabe (Direct Apartment Assignment) Service allowing current tenants to pass on their municipal apartment to a selected next tenant through a structured process. Listings are searchable via the Wohnungsanzeiger with filtering by district, size, and rent range.
• Gemeindewohnungen NEU (New Municipal Housing Construction Program) New construction program under which the City of Vienna builds new affordable municipal apartments meeting modern sustainable standards, part of the 'Gemeindebau(t)' sustainable building initiative.
• Kund*innenportal (Customer Portal) Online tenant portal providing tenants access to rental account management, washing day bookings, service card management, and document requests. Authentication via Stadt Wien Konto single sign-on.
• Wohnungsanzeiger (Apartment Listings) Online apartment listing system showing available direct allocation (Direktvergabe) and apartment exchange (Wohnungstausch) listings with filtering by district, size, and rent range. Available online and as a printed publication at the Service-Center.
• Wohnungsvergabe NEU (New Housing Allocation System) New housing allocation system enabling pre-registration for housing applications via the meinwohnticket.wien platform, with revised allocation guidelines and bonus point criteria for access to municipal apartments.
• Service-Karte (Customer Card) Customer card issued to all primary tenants providing laundry room access on designated wash days via naT\u00dcRlich sicher technology, payment functionality for rent at service center kiosks, and after-hours access to the service center.
• Wiener Wohnen B2B Portal Business-to-business information platform for companies providing procurement information, e-procurement access (e-Vergabe+ / ANK\u00d6), and supplier registration for public procurement procedures.
• Wiener Wohnen Podcast Podcast series featuring stories about life in Vienna's community housing, neighborhood projects, and interviews with residents.
• Online Antragsstellung (Online Application Filing) Digital platform for submitting applications for modifications to rental properties including heating, cooling, windows, doors, electrical, plumbing, and TV installations.

Quantifiable outcome

• One quarter of Vienna's population lives in municipal housing (500,000 people)
• +3 more outcomes

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration7 records

Feature3 records

Partnerships

Nine partnerships are on record, tiered core and minor.

• Wohnberatung WiencoreChannel Partner/ Reseller/ DistributorWohnberatung Wien is a service of Wohnservice Wien providing free housing consultation for Vienna residents. They process housing applications for municipal and subsidized housing, issue Wiener Wohn-Tickets, and provide information on financing and subsidy options. They serve as the primary intake channel for housing applicants.
• Fonds Soziales Wien (FSW)coreStrategic or Co-development PartnerFonds Soziales Wien provides welfare services including nursing and care, disability assistance, homeless services, and basic care for asylum seekers. Supports approximately 100,000 Viennese annually through the FSW and its partner organizations.
• MA 40 (Abteilung Soziales, Sozial- und Gesundheitsrecht)minorStrategic or Co-development PartnerVienna municipal department handling minimum security (Mindestsicherung), mobility passes, and subsidies. Service hotline available at 4000-8040.
• MieterhilfeminorStrategic or Co-development PartnerFree advisory service for Viennese residents on housing and tenancy law, operating cost statements, rent increases, lease agreements, and housing community matters.
• wohnpartnercoreStrategic or Co-development Partnerwohnpartner implements community-building activities and measures to strengthen community in Vienna's municipal housing. They mediate neighbor disputes, conduct free mediations, promote voluntary engagement, and enhance living quality in residential areas.
• Vienna Film CommissionminorGTM or Marketing PartnerContact point for international film, press, and scientific inquiries about social housing in Vienna. Wiener Wohnen supports research about social housing in Vienna.
• Wiener Wohnen Kundenservice GmbHcoreImplementation/ SI/ Consulting PartnerCustomer service subsidiary providing marketing services (Service-Nummer), technical services, video surveillance projects, construction services, and IT services. Located at Medwedweg 14, 1110 Vienna.
• Wiener Wohnen HausbetreuungcoreImplementation/ SI/ Consulting PartnerLeading building maintenance service for Vienna's municipal buildings. Provides cleaning, care, and craft services to maintain property values and living quality. Takes over cleaning and care when resident caretakers (Hausbesorger*innen) are not available. Services include green area maintenance, winter service, and repair work.
• WISEG (Wiener Institut für Soziales und Ethisches Wohnen)minorStrategic or Co-development PartnerMajority city-owned real estate company managing non-classical residential buildings (Zinshäuser). Wiener Wohnen is a limited partner. Manages 84 historic buildings, many within the Gürtel, with approximately half under heritage protection.

Scale indicators12 records

Recent moves6 records

Expansion highlights5 records

Broad incumbents

• Heimstaden AB: Large Nordic/Czech residential landlord operating ~160,000+ units. Comparable portfolio-management scale across European urban markets, though privately owned and for-profit rather than publicly mandated.
• Deutsche Wohnen SE: Major German private residential landlord (~150,000+ units) with significant presence in Berlin. Comparable in property management scale and urban-portfolio focus, though operating commercially rather than as a social mandate.
• Vonovia SE: Europe's largest private residential landlord (~500,000+ units) operating across Germany, Austria, and Sweden. Relevant comparator for scale and portfolio management practices, though operating under a for-profit private-market model rather than social mandate.

Direct peers

• Degewo: Berlin's municipal housing company, one of Germany's largest, managing ~75,000+ apartments. Operates under a comparable social housing mandate with city-level political backing.
• SAGA Unternehmensgruppe: Hamburg's municipal housing authority managing approximately 140,000+ apartments for the city. Directly comparable in scale, public-mandate model, and tenant services orientation to Wiener Wohnen.
• Stuttgarter Wohnungs- und Städtebaugesellschaft (SWSG): Stuttgart's municipal housing company managing approximately 18,000+ apartments under a public-mandate model. Comparable in mission, regulatory environment, and tenant-services orientation.
• Familjebostäder (Stockholm): Another Stockholm municipal housing company managing thousands of rental units. Operates a comparable public-service rental model under similar Swedish regulatory framework.
• Stockholmshem: Stockholm's municipal housing company, part of the Stadshuset group. Operates a public-mandate rental portfolio under Swedish municipal regulation, comparable to Vienna's social housing model.
• Münchner Wohnen GmbH: Munich's municipal housing company, managing tens of thousands of publicly-owned apartments with a comparable social-mandate model to Wiener Wohnen. Operates under similar regulatory and affordable-housing framework in Germany.

Others

• Wiener Stadtwerke GmbH: Parent municipal holding company of the City of Vienna that oversees Wiener Wohnen along with other city-owned infrastructure (transit, energy, waste). Relevant as the corporate parent and ecosystem counterpart, not a direct operational peer.

Market position

Strengths5 records

Weaknesses5 records

Competitive moat5 records

Key risks6 records

Key highlights7 records

Customer concentration

• LinkedInlinkedin.com/company/wiener-wohnen

Compliance2 records

Revenue estimate

Valuation estimate

Number of profiles

Profiles5 records

Subsidiaries3 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wiener Wohnen