Wohnservice Wien GesmbH

What Wohnservice Wien GesmbH does

Wohnservice Wien GesmbH is a municipal service institution of the City of Vienna, founded in 2000 and registered as a private limited company (Ges.m.b.H.) owned 55% by wohnfonds_wien and 45% by the City of Vienna. The company operates as a free, non-commercial public service that distributes municipal and subsidized housing across all 23 districts of Vienna. It runs three core brands: Wohnberatung Wien (housing advisory and the Wiener Wohn-Ticket allocation entry point), MieterHilfe (free legal counseling on housing, tenant, and ownership law), and wohnpartner (neighborhood services for residents of municipal housing). Together these brands coordinate the allocation of approximately 220,000 municipal apartments and 200,000 subsidized units — covering 60% of Vienna's population — and oversee the new Gemeindebau NEU construction program (over 5,700 planned units, 20 completed, 28 under construction as of mid-2026).

The technology stack is conventional web infrastructure: Matomo web analytics with anonymized IP capture, an eyepin GmbH-hosted newsletter platform (servers in Carinthia, Austria), a Sage DPW whistleblowing channel under the Hinweisgeber*innenschutz-Gesetz, and a digital housing allocation platform built around the Wiener Wohn-Ticket. The proprietary feature is the Wohnungsvergabe NEU bonus-point system, a rules-based configuration model that ranks applicants by life circumstances (residency duration, overcrowding, single parenthood, education, pregnancy, housing cost burden, accessibility). Distribution is multi-channel: physical service centers at Guglgasse 7-9 in Vienna's 3rd district, dedicated telephone hotlines (01 24 111 for housing search; 01 4000 8000 for tenant rights), online portals (wohnberatung-wien.at, mieterhilfe.at, wohnpartner-wien.at), neighborhood Grätzl-Zentren across all districts, mobile outreach via the #wienwohntbesser tour, and a video series 'Wohnen in Wien' that won four Victoria awards at the International Business Film Festival 2026.

The business model is non-commercial and entirely publicly funded. All services are free of charge to Vienna residents; the entity has no revenue from end users and no pricing tiers. It operates as a coordinated interface between the City of Vienna's housing policy machinery (Wiener Wohnen, MA 50, wohnfonds_wien) and residents, with management led by Geschäftsführer Mag. Josef Cser and a supervisory board chaired by DI Klaus Zimmel. As a public mandate entity, its expansion is bounded by City of Vienna budget cycles and policy continuity rather than market demand.

Name

Wohnservice Wien GesmbH

Legal name

Wohnservice Wien Ges.m.b.H.

Website

https://wohnservice-wien.at

Company type

Private

Founded year

2000

Operating status

Operating

Headcount range

51–100 employees

Short description

Wohnservice Wien GesmbH is a municipally-owned (55% wohnfonds_wien, 45% City of Vienna) free public service institution in Vienna, distributing municipal and subsidized housing through Wohnberatung Wien, MieterHilfe, and wohnpartner, and serving all Viennese residents across the city's 23 districts.

Ownership category

akta.pro rank

Product category

Municipal Social Housing Services

NAICS

Administrative and Support Services (561), Facilities Support Services (561210)

SIC

Operators Of Apartment Buildings (6513), Services-To Dwellings & Other Buildings (7340)

akta.pro primary industry

Fair Housing, Compliance & Housing Program Oversight (FSALAKAN)

akta.pro secondary industry

Homeowners Association (HOA) Management (BPAJAHAB)

Keywords

• Municipal housing services
• Housing advisory services
• Tenant legal counseling
• Subsidized housing allocation
• Neighborhood community mediation

Headquarters

HQ city

Vienna

HQ country

Austria

HQ region

Europe

Offices3 records

Markets served

GTM type

B2C

Offering type

Services

Cost components

Personnel, Operations, Technology or R&D, Marketing or Sales, Infrastructure

Revenue model

1. Municipal Funding / Public Budget: Wohnservice Wien is a free service institution of the City of Vienna (Stadt Wien), funded entirely through municipal budgets. The company operates as a not-for-profit public service entity with no revenue generation from end users. Shareholders are wohnfonds_wien (55%) and Stadt Wien (45%).

Pricing tiers

Go-to-market motion2 records

Distribution channels6 records

Marketing channels8 records

Core offering

Wohnservice Wien is the City of Vienna's free municipal service institution that distributes subsidized and municipal housing, provides housing advisory services through the Wiener Wohn-Ticket system, and delivers free legal counseling on housing, tenant, and ownership law through its MieterHilfe division. It also operates wohnpartner, a neighborhood service supporting coexistence in Vienna's municipal housing estates, all free of charge to Vienna residents.

Product overview

Wohnservice Wien is a free service institution of the City of Vienna operating since 2000, providing comprehensive housing services under three main brands: Wohnberatung Wien (housing advisory), MieterHilfe (tenant legal assistance), and wohnpartner (neighborhood services). The organization manages the allocation of approximately 220,000 municipal apartments and 200,000 subsidized housing units, serving about 60% of Vienna's population. Key programs include the Gemeindebau NEU new municipal housing initiative, SMART wohnen subsidized housing, and the newly introduced Wohnungsvergabe NEU bonus-point allocation system. All services are provided free of charge.

Differentiator

Problem solved

Functional benefit

Brands

• Wohnberatung Wien: A joint venture of Wohnservice Wien providing housing advisory services for subsidized and municipal housing, distributing the Wiener Wohn-Ticket to housing seekers.
• MieterHilfe
• wohnpartner

Products and services

• Wohnberatung Wien Housing advisory service that provides the Wiener Wohn-Ticket, the personal entry card to social housing in Vienna, offering comprehensive information on municipal and subsidized housing options, financing, and promotion possibilities for individual housing seekers.
• MieterHilfe Free legal advisory service for tenants covering housing law, rental law, and property ownership law; provides immediate assistance for housing problems of any kind to individual tenants in Vienna.
• wohnpartner Neighborhood service for residents of Vienna's municipal housing, promoting good coexistence and neighborly relations through counseling, conflict mediation, and community-building activities.
• Kommunaler Wohnbau (Gemeindewohnungen) Municipal housing (Gemeindewohnungen) — standard main tenant apartments where the City of Vienna is the property owner and landlord, with approximately 220,000 units available for allocation through Wohnservice Wien.
• SMART wohnen Subsidized housing program with particularly affordable terms and super-subsidization for smaller apartments, targeting specific income groups in Vienna.
• Gemeindebau NEU New municipal housing program featuring indefinite-term rental contracts (unbefristete Mietverträge), modern amenities, and community facilities; 20 buildings completed with 28 under construction and over 5,700 total apartments planned for approximately 13,000 future residents.
• Geförderte Sanierung Subsidized renovation program for existing buildings, administered in cooperation with wohnfonds_wien, offering financial support for energy-efficient modernization of residential properties in Vienna.
• Wiener Wohn-Ticket Personal entry card for social housing in Vienna, required for applying to municipal and subsidized housing; will be unified under the new Wohnungsvergabe NEU bonus-point system.

Quantifiable outcome

• 60% of Viennese residents live in subsidized or municipal housing (220,000 municipal + 200,000 subsidized apartments)
• +3 more outcomes

Named customers1 record

Segments4 records

Ideal customer profiles3 records

Technology focussed No

API detail

Has API

No

API docs

API detail

Core technology

AI maturity

App detail

Integration2 records

Feature4 records

Partnerships

Six partnerships are on record, tiered core and minor.

• Wohnberatung Wien (Joint Venture)coreStrategic or Co-development Partner · 1 January 2015Wohnberatung Wien was launched in 2015 as a joint venture combining Wohnservice Wien's housing advisory services and Wiener Wohnen Kundenservice's welcome service. Since January 2017, it has been under the full responsibility of Wohnservice Wien. It provides the Wiener Wohn-Ticket for housing allocation.
• MA 50 (Wohnbauförderung und Schlichtungsstelle für wohnrechtliche Angelegenheiten)coreStrategic or Co-development PartnerMA 50 is the central body for subsidized housing in Vienna. It administers housing subsidies (Wohnbeihilfe), housing construction promotion, and the Schlichtungsstelle (conciliation board) for housing law disputes. MA 50 and Wohnservice Wien operate as coordinated city services.
• Gebietsbetreuung Stadterneuerung (GB*)minorStrategic or Co-development PartnerDistrict-based urban renewal facilities offering comprehensive information and advisory services on housing, living environment, infrastructure, urban renewal, and community affairs in Vienna's neighborhoods. Listed as a service point for Wohnservice Wien.
• Wiener Wohnen (Wiener Wohnen Kundenservice)coreStrategic or Co-development PartnerWiener Wohnen manages approximately 220,000 municipal apartments and operates the Service-Center for municipal tenants. Collaborates with Wohnservice Wien on housing allocation, Gemeindebau NEU projects, and tenant support programs.
• wohnfonds_wien (fonds für wohnbau und stadterneuerung) – Consultancy PartnercoreStrategic or Co-development Partnerwohnfonds_wien provides renovation consulting (Sanierungsberatung) for owners of multi-story residential buildings and manages the quality standards for subsidized housing construction and urban renewal competitions.
• Grätzlpolizei (District Police)minorStrategic or Co-development PartnerGrätzlpolizei collaborates with wohnpartner and Wiener Wohnen on the 'Respekt gemeinsam sicher' initiative, visiting municipal housing estates monthly to address safety and compliance with house rules.

Scale indicators9 records

Recent moves9 records

Expansion highlights4 records

Direct peers

• Sozialbau AG: One of Vienna's largest non-profit housing developers; comparable in subsidized housing construction and tenant services across the same Viennese affordable-housing segment Wohnservice Wien serves.
• Stadt Wien - MA 50: Vienna municipal department for housing subsidies (Wohnbeihilfe) and conciliation (Schlichtungsstelle); directly comparable in administering housing-related public benefits and dispute resolution for the same tenant base.
• Wiener Wohnen: City of Vienna's municipal housing operator managing ~220,000 Gemeindewohnungen. Directly comparable as a sister municipal entity handling allocation, tenant services, and on-site building management for the same stock Wohnservice Wien allocates.
• Gebietsbetreuung Stadterneuerung (GB*): Vienna district-based urban renewal offices offering housing advisory and community services in neighborhoods. Sister public entity with overlapping advisory and community-building mandate; useful peer for last-mile service delivery comparison.
• wohnfonds_wien: Vienna's fund for housing construction and urban renewal; 55% owner of Wohnservice Wien. Handles subsidized construction quality standards, renovation consulting, and housing competition management — overlapping mission in subsidized housing delivery.

Broad incumbents

• SBB (Staten Bostäder i Sverige): Stockholm's public housing company — the European parallel most often cited alongside Vienna's model. Comparable scale, public mandate, and comprehensive tenant services; relevant for cross-European benchmarking of the municipal-housing service model.
• Wien Holding GmbH: Vienna city-owned holding company coordinating municipal subsidiaries across housing, energy, mobility, and culture. Relevant as the broader public-enterprise umbrella that defines Wohnservice Wien's governance model and potential strategic direction.

Others

• Wohnbaugenossenschaften Schweiz (WBG Schweiz): Swiss association of non-profit housing cooperatives representing ~170,000 apartments across Switzerland. Comparable as a sector-coordinating body for affordable housing providers; useful peer for benchmarking cooperative vs. municipal service models.

Regional players

• De Alliantie: Largest Dutch housing corporation with ~125,000 units; comparable as a non-profit social landlord combining allocation, tenant services, and community programs, but operating under different (Dutch) regulatory framework.
• EBG (Gemeinnützige Ein- und Mehrfamilienhäuser Baugenossenschaft): Vienna housing cooperative building and managing subsidized rental housing; directly comparable tenant-facing and allocation-facing activities in the same Viennese affordable-housing market.

Market position

Strengths3 records

Weaknesses5 records

Competitive moat4 records

Key risks6 records

Key highlights7 records

Customer concentration

• Xx.com/home
• Facebookfacebook.com/DieMieterHilfe
• LinkedInlinkedin.com/company/wohnservice-wien-gesmbh

Revenue estimate

Valuation estimate

Number of profiles

Profiles11 records

Funding overview

Funding rounds

Investors

Funding detail is available on the Subscription and Enterprise plan.Contact sales →

M&A

Investments

M&A and investment is available on the Subscription and Enterprise plan.Contact sales →

Frequently asked questions about Wohnservice Wien GesmbH